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BYJU's Complaints & Reviews

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Updated: Feb 5, 2025
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BYJU's reviews & complaints page 202

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S
Subbubhavana
from Ongole, Andhra Pradesh
Aug 8, 2018
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cancellation and refund for the course of ias tablet course

Address: Rangareddy, Andhra Pradesh, 500052

This is subhadra k, it's regarding the remaining fee payment which is 30000, when i started the program i paid 25000 and at that time only i told u so many times that i am in financial crisis and i don't know how the journey would be but u promised me that there will be no trouble from your end... At the same time i did not receive any calls from mentor till date... After speaking to ur executive i thought all over the night and made a decision...
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Lakhwinderkaur
from New Delhi, Delhi
Aug 7, 2018
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cancellation and refund due

Address: 147001
Website: BYJU'S

Hi
I purchased ias tablet learning programme from byjus last month and received the tablet on 7 july after paying an initial amount of 20000. However, i received the set of books (Called as companion kit on 12 july). After receiving the tab (Only tab) i waited a lot to be contacted by any of the team members from byjus but now nobody contacted me despite making number of calls to my counsellor as well as at mentorship number. Even...
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ridhi kohli
from Delhi, Delhi
Aug 6, 2018
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cancellation and refund of byjus ias tablet course

I have enrolled for byjus tablet course for ias.
When i heard that byjus also provide teaching for ias, i was very excited for it. Being a topper at my school and my college, my dream was to become an all india topper for ias itself and serve the country. Knowing that i am from a commerce background and i ll need guidance, i had to join a coaching institute. But as soon as i discovered the prices of tuition fees, i was disappointed....
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pty123##
from Bengaluru, Karnataka
Aug 4, 2018
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defrauded by the byju's sales person

Address: 560102

I am totally frustated with the byjus experience. I see absolute lack of integrity from the sales team @ byju. I have been following up with them since march since i subscribed to the learning app. I got the package for my son who is in class 4 which was supposed to have a validity till class 10 as was the condition. On receipt i saw the validity was only for a few months. I had asked them to cancel the order on day 1 of receipt as this was...
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Maya Iyer
from Mumbai, Maharashtra
Aug 2, 2018
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cancellation of subscription and refund

Website: byjus.com

Very unprofessional behaviour of the whole team. I got a call after i received my kit asking to speak to the kid. But as i am a working person i had told them to call on saturday on a specific time to speak to the kid. But i never received a call from them. The team had told me to return the kit if not interested within 15 days. Don't you think it is their duty to call on the 15th day or before that asking whether to continue or not. But...
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Rayesha
from Sambalpur, Odisha
Aug 1, 2018
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advanced learning program

Address: Bangalore, Karnataka
Website: Byju

Your employees are speaking lies while selling the programs. They told us the online version is 30 % but after purchasing the advance learning program for 1 lakh 30 thousand we saw there is no difference between offline n online version. Saurav parashar who came to convince us told that the online app is a demo app n will not work after few days but for ur kind information i have been using online versions for various classes for months and...
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KRavinder02
from Mumbai, Maharashtra
Jul 31, 2018
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refund against cancellation of order against purchase on 8th july 2018

Address: 560092
Website: edu.byjus.com

Dear sir/ madam,

This has reference to our discussion with mr. Natraj on 4 - 5 days back and it was requested by mr. Natraj that my case will be escalated to higher authority and a written response will be provided within 48 hours. Till now there is no response from your side on refund of payment, i am continuously calling since 8th july on helpline no. And refund team on refund of payment against cancellation of my order...
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C
CGATE OFFICE
Jul 28, 2018
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no classes conducted during summer 2018 for neet

Address: Chennai, Tamil Nadu, 600040
Website: byjus.com

Overview:
Byjus promised for summer classes when we enrolled for 2 years neet coaching package in 2017 accordingly payments were made.

Issue:
Surprisingly neither summer classes in may 2018 were conducted and nor special classes planned in this academic year till now.

Solution:
Better byjus payback their fee, so we can go to some other better coaching classes. Their tab contents are not...
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A
abhinandan kaur
from Delhi, Delhi
Jul 27, 2018
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cab not provide by janakpuri center

Byjus executive mr abhishek awasthi visited my delhi house i impressed from his convensing power a
We asked for convence as per abhishek we provide you cab facility so we agreed to apply same day and paid 12000/- same day date is 14/04/2018 but janakpuri centre did not give me cab facility we tried many time and continously asked to mr tiwari for cab but he always gave asurence for cab three months have passed we didn't fined any cab...
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Subhash Chengappa
from Bengaluru, Karnataka
Jul 26, 2018
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cancellation & refund

Address: Bangalore, Karnataka, 560077
Website: Byjus

Byjus exec rima visited my bangalore residence for my sons 9th grade enrolment on mid june 18, took 79500/ odd for 4 years till 12th std, never mentioned they have yearly subscription. Paid upfront but realised after pre term exams after 2 weeks that my son failed miserably as he couldn’t adapt to the module. Meanwhile i had messaged & spoken to rima & several other execs by end of june regarding the refund and why was i not informed about...
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Srilekha Dey
from New Delhi, Delhi
Jul 20, 2018
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employee misbehaviour

Address: New Delhi, Delhi, 110019
Website: www.byjus.com

I lately sat for the interview at Byjus (Noida brach) and was rejected by the interview. An employee of the same company turned up to me and offered to help me to get the job saying he had sufficient contacts and said he was offering help out of generosity. I gave him my contact details for the same and soon he started texting me in appropriate messages saying he wanted to sleep with me. My constant denials were of no use. Lastly when he...
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rawatdalbir
from Delhi, Delhi
Jul 18, 2018
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unethical behaviour by byjus

Address: South West Delhi, Delhi, 110075

Inspite of my several correspondence since june'18, nothing is happening till date. My all emails regarding the complaints automatically marked as resolved. Actually the matter is still hang on I have already given my bank details for transfer my refund money. But no one willing to resolve my issues. My so called mentor also asked 24 hour time & vanished.
If no one hear my voice till this month will lodge my complaints to registrar...
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1610dheeraj
from Gurgaon, Haryana
Jul 16, 2018
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poor selection process at byju's

There is no proper selection process for the profile of Business Development Program. The freshers and experienced are getting same treatment.
1. No provision to place near the home, so that to ease work of employee.
2. Same initial training give to freshers and experience holders.
3. HR is no way employee supportive.

Team, I was selected at Noida for Business Development and had keen desire to join you....
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Chhotoo Yadav
from Allahabad, Uttar Pradesh
Jul 15, 2018
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cancel emi

Address: Allahabad, Uttar Pradesh, 211011
Website: [email protected]

RES SIR
I would like to inform you that repersntative of byju compnay. he came to my home for free education councelling according TOI news paper. but he(repersntativer ) sanctioned the loan from Capital float and took cash 3000/- rupees. as like he is sell repersntative not councellor . capital float also deducted 4444/- rupees on 22/06/2018 while byju closed my facility 11/02/18
please sir cancel my loan and refund amount....
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rawatdalbir
from Delhi, Delhi
Jul 12, 2018
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byju's learning center dwarka unethical behaviour

Address: South West Delhi, Delhi, 110075

Hi Akansha,

It's almost a month, eachone from center is avoiding my call
Is this the way byjus like giant handle their customers. It's really pain, hard to understand when you can send your sales person for having business, why not held responsible the same sales person to resolve my issue. The refund equation is very simple hard to understand why the issue still hang on????~

The byjus has offer me 60000+10000(money...
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Sudhir100
from Mumbai, Maharashtra
Jul 12, 2018
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it's not working..

Address: Mumbai City, Maharashtra, 400064

Hii, i am from mumbai.I took these service around march 2017 for ny child.he study in 8th standard for learning.but after that my child is still not progress.he failed in 2 subject and i contact to byjus customer center for consulting and return their service.they didnt attend any call..after lots of call they told me you that you dont deposit money in account.and they were telling we will not cancel that service.after a month i shift my...
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R
rawatdalbir
from Delhi, Delhi
Jul 9, 2018
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byju's learning center dwarka during refund process showing unethical behaviour

Address: South West Delhi, Delhi, 110075

I had admitted my ward in byjus class room programme., due to some unexpected behaviour of the byjus staff we decided to discontinue our ward from classroom learning center dwarka. When we have requested to operation branch manager for refund, the calculation given by him was totally unethical & shown childlike behaviour, his only motto to harass us. Since we have already decided we asked him the calculation of refund in writing, he given...
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anupamarajesh
from Bengaluru, Karnataka
Jul 9, 2018
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pathetic and unethical customer service

I am really surprised by the pathetic customer care service that your organisation is offering. Inspite of sending the email below and innumerable phone calls for the past 2 weeks, there has been no action from your end. Not even an explanation why the order was not delivered and why I cannot cancel my order. But yes..you have not failed to debit the money from my account promptly.

This is very disgraceful for an educational...
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sanan79
from Pune, Maharashtra
Jul 8, 2018
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wrong product offering

Address: Mumbai City, Maharashtra

I have taken BYJUS product for my son for 7-10 class. Till the time I paid them the program fees, the follow up from the the executive Sanjeev Mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i.e. instead of IB board they have given us ICSE content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope...
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Varsha Dixit
from Pune, Maharashtra
Jul 8, 2018
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I want to return the product of byjus

Address: Nagpur, Maharashtra
Website: [email protected]

I want to return the product of byjus.Bcoz my son is not understanding the byjus learning process.. It's difficult to understand for him so please accept my cancellation request.He cannot understand the learning process of byjus. I did not understand the English language so please take this product back as soon as possible it will be helpful to us....
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