BYJU's Complaints & Reviews

Hi Akansha,

It's almost a month, eachone from center is avoiding my call
Is this the way byjus like giant handle their customers. It's really pain, hard to understand when you can send your sales person for having business, why not held responsible the same sales person to resolve my issue. The refund equation is very simple hard to understand why the issue still hang on????~

The byjus has offer me 60000+10000(money...

Hii, i am from mumbai.I took these service around march 2017 for ny child.he study in 8th standard for learning.but after that my child is still not progress.he failed in 2 subject and i contact to byjus customer center for consulting and return their service.they didnt attend any call..after lots of call they told me you that you dont deposit money in account.and they were telling we will not cancel that service.after a month i shift my...

I had admitted my ward in byjus class room programme., due to some unexpected behaviour of the byjus staff we decided to discontinue our ward from classroom learning center dwarka. When we have requested to operation branch manager for refund, the calculation given by him was totally unethical & shown childlike behaviour, his only motto to harass us. Since we have already decided we asked him the calculation of refund in writing, he given...

I am really surprised by the pathetic customer care service that your organisation is offering. Inspite of sending the email below and innumerable phone calls for the past 2 weeks, there has been no action from your end. Not even an explanation why the order was not delivered and why I cannot cancel my order. But yes..you have not failed to debit the money from my account promptly.

This is very disgraceful for an educational...

I have taken BYJUS product for my son for 7-10 class. Till the time I paid them the program fees, the follow up from the the executive Sanjeev Mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i.e. instead of IB board they have given us ICSE content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope...

I want to return the product of byjus.Bcoz my son is not understanding the byjus learning process.. It's difficult to understand for him so please accept my cancellation request.He cannot understand the learning process of byjus. I did not understand the English language so please take this product back as soon as possible it will be helpful to us....

My daughter i s studying in class 5 and we bought byjus program for her . they promised that the course will reach within 5 days.it has been 10 days since I ordered the course . I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely...

Byjus is a group of fraudster who have swindled me into paying for 4 years course. Their Senior Executive Mr Souvik Dutta Employee ID[protected] visited us on 27 May 2018 and forced us to buy the course for 4 years. Although I told him I didnt have the card or cheque to pay he said we could pay through Bajaj FInance and asked me to immediately pay without delay. After that he said I can cancel if I didnt like it. Since I realised within 2...

Dont buy bijus product if representitive convince you that they wont take money till 15 days, they deducted money EMI (bajaj fin) before 15 days trail period is over .

beware they force you to buy on the same day by convincing 15 days trail free of cost, we will take the product if you dont like . but they are not doing this, they just decusting money without your concern...

Recently we took a subscription in byjus amounting to a total of Rs 95, 000. We initially paid a cheque worth Rs 18000 but was unable to cope with the course, so we decided to stop it before the end of trial period and we had informed them about it .

But We have been receiving messages and calls from the bank to repay the loan amount that you have took in my identity. We are continously being annoyed by the bank enquires.br...

On 12 may 18 byju's education counsellor mr. Vikram purohit came to our house. He forcefully convinced us to purchase course material of std 5 to 10th for my son. It would cost me around rs. 75000. He suggested me to lock they offer that day only by paying rs.10000 through credit card and arrange credit of rs.65000 from capital float. I asked some time to finalise the offer but he assured me that he would refund entire amount within 7 days...

Hello sir/ma'm
I enrolled for upsc tablet in may 30, 2018 at byjus. And i got tablet in june 24, 2018. They have also told me that also give me their study material but i didn't get. I called up faculty or on mentorship as they provided for my personal mentor for my preparation strategy. But they didn't arrange any call. Week is spent then i call my counsellor mohit mundhara bt he also didn't call me back.
So i feel this is...

May 27th 2018, I took the try and buy pack of Byju's learning app for my son for class 4th to 10th from Byju's sales representative named Sahil Khosla who came to our home for demo and assured full refund if we didn't like the course. I paid INR 85000/- by credit card.

My son tried there app for 2 days and he liked the Byju's course, so I called them May 30th 3018 and did a partial refund of my order. We kept 4th and 5th standard...

Hello,
I am kiran i take the trial pack of byju's for my daughter for class 6-7, my order no.[protected]
Byju's emloyee id - tnl[protected]
My complaint ref. No.- 447048
Now i want to return this product and want my refund i call in byju's customer care from last 15 days, i file the request on 12-june-18 first time after that i continue call them, but there is not a satisfied response from the customer care. They...

One o[censored] r sales executive mr. Shubham chaudhary [byju's emp. Id[protected]] visit to my place and give impressive demo about product for my ward studying in class 7th. And further elaborated us the class room learning center is different from other tuition center as through practical & presentation student grasp fast also the study center do not force their students for mug up & gives very less homework, all 80% learning done at study center...

Respected sir/ madam,
I mr. Ashwin v. Gor f/o mast. Bhavya ashwin gor informs you that i had already applied for refund more than a week ago but till date neither the kit is taken away nor the money is refunded. I trying to communicate with the said executive (Miss anjali) since couple of days but am unable to contact her.
In fact even today i tried to call her through your helpline no. But all in vain, i was informed to...

I got the product on 19.05.2018, with in two days i requested for return and they accepted my request and i sent all items what i recived and they received it on 28.05.2018. I paid 47000 through bajaj finace emi but they are not refunded the money as of now i. E22.06.2018. They are saying all non sense as they are technical issues blah blah. I am calling no of times day by day but there is no progress. How many days it could take to cancel...

One o[censored] r sales executive mr. Aadhar mobile number [protected] do visit to my place and give demo about product.
After finishing demo he insisted i should immediately make paymnet for product around 80000 rupees which i refuse and asked him for some time to whihc he oppered me some disocunt if i make purchase immediately. On hearing this i found this person non trustworthy and asked him that i will get back if i m intrested and i...

I had taken the trial for Byjus course (11th &12th and NEET) and they promised that if we don't like the product, we can refund it. But now when we are asking for email they are not doing anything about it. No call or email when we asked for refunding. Neither did we get our ticket number. Customer care members have been ignoring me and they did not do anything for 72 hours. Not apologetic at all. They said we'll get a call in 24 hours but...

We have purchased a product with order id no.[protected] from byju on trial basis and we were misguided from the employee named amit sakia that "we can return the product within 15 days from the day we start using it". We launched a complaint with the ticket no. 381275 and we not getting any firm answers from the persons they are asking for 24 hrs time to answer us since 3 days. The ecs is getting deduced every month and we are not using the...