BYJU's Complaints & Reviews

Mr pranav shah consullor with byju's offered the kit for pcmb for 11th and 12th science hsc board on 25 aug18 but when the kit was delivered it had only pcb and no math. Have made several call and complain but only tall claims that they will replace it with new sd card but till date nothing has been done. Even mr naval agarwal sr manager promised to do the replacement but has not done till date. They have been cheating people of their hard earned money

Hello,
I wanted to take a course for my son for the class 4. So we called Byju's and executive came to our home and started explaining about Byjus.
We were satisfied with the explanation and wanted to buy for it. But she offered a way to get to know all the things for class 4 to class 10 and she said she will not take any money for 15 days, and if we dont like it we can cancel it and retain only class 4. So I took it, I gave all my documents so that she processes for a loan in Capitol float finance company.
After 4 days we got the TAB and SD card for class 4, after week I called her again and asked about the other SD cards for class 5 to class 10, she told its in transit and it will reach soon. But it never reached and then capitol float finance guys started calling me for EMI deduction!!! Then I complained to bujys and they are telling the SD card sent to you in integrated !! what? They did not tell me this in advance and cheated me. And I immediately raised a concern and asked them to cancel it and loan, but they didnt do it. And capitol float guys are keep calling me.
What should I do now?

I have applied for cancellation of my first order of rs 37500/-, and it was also mailed on 28.8.18 by mr. Govind kumar panigrahi, whos is working for byju at bhubaneswar who has placed my order, through bajaj finsev, but it is not cancelled yet and emi for the said amount, is about to deducted by the bajaj finseve. Please send cancellation to bajaj finseve, as i have already received another order of rs 2500/- for sd card only.

Thank you

As discussed a while ago here I am attaching the conversation with your representative Rajat Khandelwal regarding your product cancellation.

Request you to look into highest priority and start refund and material pickup process as Rajat is not responding my call since then.My wife Honey Khanna also tried so many times to reach him but he didn't pick the phone.
This recording is of 31st July 18 and last one is of 2nd August.

I have already mailed entire through mail on 31st aug 18 only at
[protected]@byjus.com as suggested by Rajat.

Also when I opted for your product in June at that time Rajat assured me on his behalf to discontinue the product even after 2 months if you are not satisfied.

I just want to cancel my order also refund of last deducted EMI from capital float and request you to not deduct further installments as I am not interested in above any more please.

I have already mailed receipt and capital float EMI details on 31st July as suggested by Rajat Khandelwal.

Regards
Honey Khanna
Jaipur

Hi,
We have opted a online course of BYJUS. We bought this course by paying 9000/- Rs advance and 36000/- were the EMI which we have to pay monthly (4000 Rs) till 9 months.As per them that they will refund the amount if you do not find the course suitable with in 15 days.They have also provided us the Lenovo Tab for the course.We called them and told that we are not happy with the course and we want to cancel this assignment. We sent them mails, we called @ [protected] so many times and every time they said we will contact you soon. But no one called us and now they are not reverting on mails or calls.

We need refund for the same. This is really a mental harassment and we need 9000 refund and mental harassment charges.

Receipt No- TNL[protected] Dated - 30June 2018

I have submitted a cancellation request for the product as suggested by the counselor who visited to my home,
With in 30 days
When i talk to the support team they are saying it should be done in 15 days.

Now i am at no ware and the counselor is not responding..

I also tried if they can settle the account with some deductions for that also they denying.

My main problem is ecs is enabled for 1.2 lacks with emily off 10k.

Please help is resolving it.

Sudhir revuri

I have submitted 10000inr for upsc tablet course worth rupees 52500. My counsellor is vasundra prasad gopaliya and she did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the amount. Please help me regarding this inconvenience.
Thanking you
Aarzoo mirza
[protected]
[protected]@gmail.com

The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.

The undersigned is extremely disappointed & upset with your counselor anurag mishra – mumbai who seemed to be a fraudster whose only job seems to be compelling and taking undue advantage of customer’s weakness. Kindly refer so#[protected]
He gave us numerous calls and finally convinced us to see him along with my 2 kids. He gave us improper information about the product, took my signature and left abruptly. Despite informing him that we do no need the product within the stipulated time frame of 15 days. He retorted back that “once the tv is sold it cannot be returned”. He does not accept our calls anymore. He had told us that the monthly instalment of rs5300/- will be collected equally during the stipulated 4 year term of my kids (7th/8th/9th & 10th) (2019 – 2022). Now we have come to know that byjus is collecting the entire total amt of rs53000/- during the 1st year itself. How can you collect the full amt before the promised service tenure (4years) is completed as mentioned on the invoice.
He also told us that if in case the tablet is not working, they would do the necessary repairs or change the tablet free of cost even this seems to be a big lie. We are a mediocre family with financial constraints. The byju’s product is not useful to my kids and we feel we have been swindled of our hard earned money. We earnestly request you to immediately stop your services /take your product back and most importantly stop recovering your monthly instalment via capital float. Appreciate your assistance in this matter.
Jaya palan

I took byju's last year for my child, it's a 4 year package. We fried it for a year but i did not see any improvement in my child's understanding of math.
I called the mentor few times for help regarding some math sums, they said they will have him call me back and the call never came. My daughter had her exam the next day and byjus could not help me.
I raised a cancellation request more than 20 days ago, but no one called me to resolve the issue. I ke pr calling them but no resolution till now.
This is the worst customer service and i did not expect this treatment from byjus. When we had to purchase the product they were so promotion and did continue is follow ups, once payment is received no body cared to respond to us.

Not at all satisfied with byjus, so far they have not even submitted the original invoice to customer. All sales folks doing wrong promises, not worth for money at all. I told them to cancel my service, which is pending for months together, not even they are bothered to take a attendance in class to monitor whether kids are attending the class regularly or not...
Worst service i never seen so far that too in the name of institute.
What kids can learn from this irresponsible institute
Other parents who read this please get rid of byjus

In my apartment at chennai, byju's conducted a promotional activity and my son was asked to write a test.
After that their educational consultant mr. Deepak ss (Contact number in the business card: [protected] and the call received on 12th august from [protected].) asked my wife to enroll my son for their classes.
He called me through my mobile number [protected] and asked about my decision to enroll my son to their classes on 13th august. I told him that we are not interested.
On 14th august 1:59 pm he called my said number from another number[protected]To which incoming calls are barred) and argued with me when i told him that i am not interested.
On the said phone call he abused me stating that "i am not a parent of caring about my son's education and i am not up to the mark to understand about my son's future'.
I was totally insulted by the way he spoke and i am under a great mental agony.
I want a strict action against the said deepak ss and a suitable remedy to the mental damages done to me.

Hi,
My registered phone number is - [protected] my secondary phone number is [protected], never recieved a singl mail from anyone or any call, was promised by mr. Avinash that my cancellation will be procced soon and he said he procceded the issue thrice and its been resolved now he is stepping back from his statement he asked me to cointinue the course for 15 days over the phone i messged him that ok lets continue just for few days but will not be going long with this, told him to cancle it within a week, he asked me to have faith on him he never connected me with any mentor he said he can only do and solve this issue i trusted him but he cheated and now he is not at all replying or picking up the calls i contacted on support had words with adtiya prakash he asked me to wait and now its been seriously very long getting calls from the capital flot to make the payment i have paid 6k down paid but when i was promised to get my refund back and will stop the course soon then why is ther not at all a single effort from this useless department, unprofessionalism, and 2 orders are punchd on my address no clue who is the another person, no helping services no support no proffesionalism, person misbehaved i told him that i didnot got any call or msg thge person misbehaved i asked him provide me the details on which you called or mailed he gave me the wrong details and aftr an argument of 15 mints he apolozised as he was wrong, i am getting extra charge calls for the installments no response from the team...

Sharing just few messages i have the whole chat and recordings aswell

Dear sir,
I was getting frequent calls from byju's marketing personnel about their product. On 22/04/2018 their employee mr. Sagnik sinha (Emp. Id tnl[protected] came to my home and speak about their product. I trust on him and purchased a product for class 8-10 for three years in 35, 000/- inr without tab. I had paid 3, 500/- cash to him and get receipt duly signed by him. About balance amount he told that it will deduct through ecs from my bank account @ 3, 500/- per month for 9 months. We have received their product through their courier dispatched on 4 may 2018 (Awb[protected]. My son started to read with their product and told me that it does not suits to me, so return it. I approached to mr. Sagnik sinha and he told me that speak with our customer care, so i speak with customer care and they strictly denied to me for any type of refund or adjustments. I urged them that you have to adjust in one year pack with paid amounts but they were not agreed. My ecs from bank are going on every month. So now i want to stop the ecs and adjust the product for one year. Please suggest. Thanks and regards mukesh kataria (Advocate) [protected]

Mr. Ashish from byju's his employee id: tnl:[protected]. I have purchased byju's study material on 12 april 2018 for class 7-8 with a cost of about 41, 000 rs. Mr. Ashish informed us to pay 10, 000 rs in cash and remaining about will be converted into emi. As per his instruction, i have paid the 10, 000rs amount in cash and the remaining amount should be emi conversion. But mr. Ashish has cheated 10, 000rs cash and he made 60, 000r amount emi instead of 30, 000rs.
Now his mobile is switched off.

I have been requesting you from last 1 week and that too 15-20 times that please get me a call from your return team but your so irresponsible and careless team haven't call me because youbpeople just care for the money and not the career of the child. When I am asking for the return process I am getting the messages from the capital float for the payment of emi till the time my query is not resolved I am not going to pay the emi
And if I don't get the call from the return team by 12 pm today I am going to lodge a complaint in the CONSUMER court
My dad's number [protected]

I purchased byju's learning app for classes 4-12.

I got sd cards by mail but the sd cards are not responding, i tried to contact and byju's support team to resolve this issue but no proper response from their team.

I canceled my order by to-date no update from byju's team.

I would personally request all not to fall prey to such fraudulent companies like byju's.

Product is not working in the manner rishab ojha have committed. Further he has never informed us about the loan. We will make payment to you i. E. Byjus and not to capitalfloat. Further he has taken signature of my spouse by mis-representing as person from byjus and he has never informed us that he is from capital float then how come documents of that financial institutions has been executed with his representives. Further he has committed that if we are satisfied with the product then only payment will be required. We have already informed him that product is not working in the manner he has committed, further mentor is neither calling on my no. Nor he is calling on the no. Of my spouse.
Various signature was obtaind by him saying along with rs. 2000, stating that for delivery of tablet it is required and not more than this. Further when we have asked for copy of documents then he has stated that it is office formality of byjus.
We are still on our words. Kindly make your product to perform as you have assured, when you have visited our house.
Then only we will make payment to byjus and not to anyone else. Further your company has provide the said product with defects. You have two option 1) to get the product function as you have promised i. E regular monitoring by mentor with feedback and checking of assignments and will make payment to byjus.
2) take back your product.
Any harm to us is any form will be legally challenged.
At last we are committed to our word, but you have ditched us by hiding the defect of your products and about the financial institutions.
Mobile no. [protected]

I have your Byjus Kit for My son Name of Akshat Gupta.
But when I received this kit I was already informed to Mr Sidhant Jain through telephone or text message that I not want this kit due to financial problem.
And I’m not able to pay kit amount. Same thing inform My wife your another person name of Mr. Suk deep Singh.

Every ensure me that your return complaint has been logged and with 24 hour’s Kit will be return back from your side.

But Till date No any person come from your end to take back this Kit.

Find the attachment of text message and one mail from your support team, but no any resolution received.

I request to you please cancel this request and take back your product ASAP..

This is subhadra k, it's regarding the remaining fee payment which is 30000, when i started the program i paid 25000 and at that time only i told u so many times that i am in financial crisis and i don't know how the journey would be but u promised me that there will be no trouble from your end... At the same time i did not receive any calls from mentor till date... After speaking to ur executive i thought all over the night and made a decision that i can't go further due to my financial situations. I apologise for that, so i would like to quit your services at this point and don't want to continue your services any longer. And also yesterday the executive said i don't have any other option either i have to give my documents for loan process or i have to pay whole amount that is 30000, i said i can't do both the things right now but she forced me with her words to accept and send the documents online to this mail, which i cannot do and take some more burden on me. Kindly understand my situation and terminate my services from today. Further i don't want any disturbances from byju's as well. Thank you.