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byjus.com
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Updated: Feb 5, 2025
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So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 206

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J
Jawwad N. Malvi
from Noida, Uttar Pradesh
Jan 11, 2018
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invoice #byjus007060977

Address: Thane, Maharashtra, 421301
Website: byjus.com/online-learning/index.html?utm_source=Google&utm_medium=CPC&utm_campaign=K12-Byjus

I have ordered byju's 11th & 12th pcb/neet (Sd card-byjus) may-2019 on 4th jan, 2018 which i received a tab on monday (07/01/2018). As told by an executive naitik sharma (Naitik. [protected]@byjus.com) that there will be a mentor assigned to my ward once i get the delivery. But till today no mentor is assigned yet, and after calling for couple of times on the mentor helpline [protected] also there is no response till date. I felt like cheated by...
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Gmaillalitha lalitha
from Bengaluru, Karnataka
Dec 30, 2017
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about the fee and classes

Address: Bangalore, Karnataka, 560016

My name is lalitha i had taken admission for my son punith b. S for 7th standard while taking the admission they had given the assurances that if the student had not understood the concept through tablet than they will provide the skype through that they will solve all problems for the student if than also they are not understood means they will provide the classes in byjus coaching center so the student can follow everything this are all...
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S
Samirmanik
Dec 29, 2017
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no response from byju's

We have been experiencing total ignorance from byju's inspite of sending repeated reminders by my daughter who is in 12th science taking her board exams soon in 2018. They charged rs. 25, 000 but i can feel the pinch now and can never recommend anyone.

No one from their top management is bothered to neither take up the issue nor instructing their employees to reply to emails....
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M
mayurrg
from Mumbai, Maharashtra
Dec 7, 2017
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wrong product offered by sales persons

Address: Mumbai City, Maharashtra, 400089

I had recd. Call from byjus for counselling my kids for better education prospects but actually they are sales persons who offered discounts at the time of counselling. I was tempted to purchase 5 yr course for my kid with huge discounts for same day offer. They are not bothered about the syllabus as my kids are in ssc board and byjus do not cover most of the portion from ssc board. After receiving the product i found half of the portion...
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A
abhijitbade
from Mumbai, Maharashtra
Dec 1, 2017
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vidhyarthi.com

Address: Raigad, Maharashtra, 410210
Website: Vidyarthi.com

One salesman of byjus has mis sold the app to us which we have rejected over phone to both your company employee and to the salesman. As we have rejected we do not have any product or tab with us. Still i have received message stating emi will be deducted from my accounts on 2nd december.
Please look into the issue or else repay the money if it gets deducted. Hoping for a prompt reply
Abhijit
[protected] or [protected]...
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A
Anupama T S
from Bengaluru, Karnataka
Nov 28, 2017
Apr 15, 2024
This thread was updated on Apr 15, 2024
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cancellation and refund

Address: Bangalore, Karnataka
Website: Byjus support

I was purchased the product two months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person ms swapna contact but she told refund is not possible because already two months is over but i am paying 8000 per month emi. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refuno the...
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A
Avk7
from Vijayawada, Andhra Pradesh
Nov 24, 2017
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software problem

Sir,
Myself vamsi krishna a byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me....
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V
va Khan
from Lucknow, Uttar Pradesh
Nov 23, 2017
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cancellation of loan

Website: www.consumercomplaints.in

Please cancell my loan procedure since right now i have already told you from 1st day of loan processing while discussing on mobile calls i would be thankful for sympathetical action i'm passing through financial crisis nowadays this is why i am unable to proceed further i would be happy to meet with you in next session in2018jly byjus is a good way to get proper knowledge of related subjects....
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A
AmritaDash2002
from Kolkata, West Bengal
Nov 19, 2017
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no phone call answer from byju's mentors

Sir,
This is to inform you that i've been trying to contact with my mentor miss ipsita priyadarshini since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month of july. I don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you...
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K
Kumar Pattim
from Bengaluru, Karnataka
Nov 17, 2017
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professionalism towards customers complain

Address: 560095
Website: byjus.com

Byju appears to be another company practicing bad behavior, but unfortunately playing with children's career. I had this sales representative following up on a visit and kept calling me on sunday all through the day, simultaneously calling me on both primary and alternate numbers. I received that call and asked for the reason for continuous follow up on a sunday and at night, he had a rude answer and said he will call me every 2 minutes if...
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P
prasadkbr
from Hyderabad, Telangana
Nov 11, 2017
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cancellation of my subscription under reference no. byjus009692500

Address: 560095
Website: www.byjus.com

I request you to cancel my subscription with the following reference no byjus[protected] dtd 04.11.2017 subscribed for my son sushanth and arrange to refund my amount of rs.43000/- paid from my credit card on 04.11.2017.

In this regard, a mail was also sent to your business development associate
Sri k b harshith teja with whom we have dealt with on 06.11.2017 to cancel the subscription at harshith. [protected]@byjus.com
br...
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R
R.chandrakanth
from Bengaluru, Karnataka
Oct 28, 2017
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about the byjus tab

Address: Rangareddy, Andhra Pradesh, 500070

Actually i got a call from u guys... Saying that there is an offer for 3 days... That we get tab for 12, 000₹. And also a special offer for bajaj emi card holders that we can use tab free for 1 month... And can give our opinion to continue it or can refund or return it... So i gave my otp. But now i just returned it before courier had done... And now i had to pay emi of 2, 000₹ every month... Would u please confirm my order had been cancelled...
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A
Arham Kaiyoom
from Lucknow, Uttar Pradesh
Oct 16, 2017
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tablet received is of another company and is used one

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know...
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S
Shanj
from Bengaluru, Karnataka
Oct 7, 2017
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byju's customer care

Address: Bangalore, Karnataka

It was communicated to me that due to the mistake of the company for sending wrong sd cards, i would be given back the cost for sending the courier and i was asked to send the bill within the parcel. Two three days before when i called the customer care no. One of them said that the cost will be less so it should be bore by us. But due to the high cost (360 rs.) i was compelled to send the bill. Yesterday when i once again called the customer...
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V
Vihaanswetha
from Bengaluru, Karnataka
Sep 27, 2017
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return and refund

Address: 560078
Website: Byjus

Order no[protected]. This is regarding return and refund after calling many times and requesting them for the same they have turned deaf ear. I was promised refund when danush insisted me on buying the product. He also asked me to buy 4th grade syllabus when my son is in 5th grade. He said he would be helping me in making the payment to emi and failed to do so. How could someone compare themselves education institute's who don't intend in making...
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G
Gowtham Deserve
from Chennai, Tamil Nadu
Sep 25, 2017
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about the mentor

Address: Chennai, Tamil Nadu, 600032

I am gowtham from chennai. I have downloaded the byju's app 2months back. Sheeza nisar was my mentor for cat exam preparation she was clear, rapport and meticulous. On saturday another mentor (Jyotsna ramkrishnan) called me and she called me from chennai branch she told that she will provide scholarships for cat byju's classes but she did not mention about the registeration fees and she told me to come to the office i went yesterday at 8.00pm...
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S
sudhkapo
from Hisar, Haryana
Sep 18, 2017
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byju's mentor issue

Address: 110051

Hello team,

Myself is sudhir kapoor father of simran kapoor registered mobile # [protected] have bought set of applications from 8th standard to 10th standard last year in august'16 and paid inr 24, 000/- in which we got 3 sd cards [9th sd card is not working till now] and a samsung tab when i bought 3 years program your representative was very committed to provide good coaching through app provided by you because we had bought...
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D
Dattatray Govekar
from Mumbai, Maharashtra
Sep 11, 2017
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pathetic, unethical, fraudster, cheater

Address: Bangalore, Karnataka
Website: www.byjus.com

Complaint # 222295.

Sorry to write this, but the byjus organization is pathetic, frauds and cheaters. I did enroll my daughter for classes from std 8 to 10 and gave advance of rs.2000/- in the month of june. It was communicated that delivery of tab will be done within a month. The delivery was done after more than a month with wrong tab which was not as per ssc curriculum. The delivery guy kept on telling this is a correct...
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P
[email protected]
from Delhi, Delhi
Sep 5, 2017
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pcmb course, memory card problem

Address: 110032
Website: 9243500460

Sir,
My self aditi kaushik & vivek kaushik, we are purchased a course of 10 & 11 classes (Pcmb), after using some time my course are not play, related to problem i going a service center of byju's classes at v3s mall, laxmi nagar, delhi-110092, they are observe my tablet & memory card after that they are saying that my course is delete so you are paying us rs.2000/- for reinstalling your same course.

Sir, i think...
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V
Venkoba Rao Dagudu
from Bangalore, Karnataka
Aug 31, 2017
Resolved
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byju's not refunding as per their policy.

Address: Bangalore, Karnataka

I have been calling to byju's helpline dropping lot of emails, but they are not caring at all. They just do false promises and once you get the product after paying lot of hard-earned money you will come to know it's useless and as its not as per the promises.
As there is refund policy i went for returning back the product to get the refund. Now byju's team is not at all responding.. They are cheaters...
The promises given by...
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