Torrent Power Complaints & Reviews

Not getting any result. vo log ke rahe he ki aapka meter jo naya badla he(jo toreent ne badla he) vo bandh tha so iske charge le rahe he ye torrent ki galti he ki unho ne chek nahi kiya ki meter chalu he ki bandh he . or bandh hote huye bhi unhone 2 month ka bill bheja he jo hamne paid kiya. phir bhi ke rahe he ki galti hamari he magar adhe bhgtaan aap karenge . kya ye sahi he agar meter bandh he or jisne lagaya use complain karni chahiye na.
plese is ka problem ma solution laiye.

Date: 07.07.2014

We are living in Agra city where power is supplied by Torrent Power limited. In many connections company has unnecessarily and unethically increased the load of small domestic connections just for the sake more profit. We had been using domestic connection of 1 KW since last couple of decades. Suddenly our load is increased from 1 to 1.4 KW while no new appliances are added into home. These are the appliances which we have been using for the last 20 years on 1 KW connection load. Company has increased the load of many customers. So that company can increase the electricity bill unnecessary. Suppose earlier my load was 1kw and its tariffs were i.e. fixed charge 50/- consumption charge 2.2/ unit-, if now this load is made 1.4 KW then its charges will be almost double i.e. fixed charge 150/- consumption charge 4.00/unit. Fixed charge is not calculated correctly suppose fixed charge for 2 kw is 75/month/kw load, then for 1.4 kw load for one month should be 105/- only but company is charging 150, while in other states it is calculated in faction. By doing this company is charging customers unnecessarily and illegally charging more. There are many illiterate poor persons they are exploited by the company by illegally increasing the load. Bill are increased in many fold. When customer reaches to customer care company officers say that your load has been increased and if you want to reduce load (as same as that of earlier) then fill the form (application) from the next month your bill come by your reduced load. When company can increase the load without any form filled by customer, then why company is saying customers to fill the form to reduce load( as same as that of earlier). When customers request officers that ok we fill the form and bill will be at par but what about the excess amount that company has charged by increasing the load. Customers are requesting either to refund their excess many taken in electricity bills due to enhanced load or adjust this excess money, then company officers are saying that they won’t refund. That is totally unethical and unacceptable. Instead of realizing and correcting the mistakes company is dealing customers very rudely.

We request you to kindly make our load as it was earlier and refund/adjust the extra charges charged.
Thanks

Consumer No: 4018982

As long as you use your appliances to ensure that your maximum demand is less than or equal to your sanctioned load, you should be fine. If you consistently exceed your contracted load, then you are violating the contract / agreement with the company and need to increase your load.

Note: Normally the company would charge you excess demand charges whenever you use more than your sanctioned load

Another thing, there is a penal charge for exceeding your contracted load where Fixed / Demand charges are charged at 2 times the normal rate
for the excess demand (maximum demand - sanctioned demand). Maybe you could calculate your excess charges accordingly and check if it is correct. Hope this helps.

TORRENT POWER — New Connection 11/New/126833

Sir

I Requested That I do Apply A New Connection Dt. 26.07.2011 No.11/New/126833
but do not new connection till Today

TORRENT POWER — unnecessary levy of charges

Torrent Power has levied charges of 2235rs extra from us due to delay of payment for 5 days. our company has been assigned to use 500 watt power but we have used more than that and we have already paid for that extra usage than why they have sent us this notice.

1 phase is not working ,

From morning session 1 phase is not working.

To Whom It May concern,

Dear Sir/Madam,

My name is Prem Lata, Age 50 I am a working woman working in Easy Day Super Market, DayalBagh, Agra. On 04/02/[protected] boys came to my house saying that they are are from Power Torrent. My young daughter was alone at home they came at 7 AM, All These boys forced themselves in my house in my absence. They pushed her twice and told her to shut up, we are from Torrent Power, they used fowl language towards my daughter.
My daughter told them that this is no way to behave that i am all alone in the house please come when my mother is at home she has her day off only on thursdays. These boys started beating and mishandling the meter. They cut the meter wire and took the meter with them my daughter told them please dont do this, this is no way!!! these boys told my daughter that this is a case of theft and you have to pay penalty of Rs.64, 370.20/- or if you want we can sort out the matter right here right now so you dont have to pay so much!!! I am a divorced woman with a young daughter i leave early in the morning for my job. (My meter Connection Number is:249619) in the name of prem lata my address is: 6-sant vihar, basera road, dayalbagh, agra. my mobile is:[protected], [protected], i have been paying the bill every month with full responsibility you can verify it with my connection number:[protected] now it has been 7 days without lights!!! and i am a severe heart patient i have no man no person to help me or back me it is my heartly request to please look into this matter and please please help me. they made my daughter sign on some paper that saying she accepts it it was some insepection paper they made her sign it. I am helpless please help us i beg of you.