Toyota Complaints & Reviews

dear Sir/Madam, we purchased ETIOS/TOYOTA ETIOS VD (M)/1364 which chassis No.: MBJB4ZBTX00061082 and Engine No.: IND1331598, Fuel type: DIESEL, Invoice No: RSM/JPR/2013-14/10/ET-439/781 Dated 24.10.2013 Our Complain is regarding features with this model, at the time when we were viewing the differences in various models. Now we received the vehicle without Audio Control Steering feature for which we paid more than base model. we are completely disappointed with this reputed company, and its look like a fraud. we filed our complain also to customer care of company on 28/10/2013. their sales person just told us differences between VD and VDSP Model in only extra air bag and they told all features are same in both models, but when we take delivery from their office, i offered to my elder uncle first drive of the vehicle as usual in our indian culture, till that time i didn't saw nothing interior of the car. but when i got chance to drive the vehicle, there was no Audio control in steering, immediately called to the sales person, they told me to come their office on next day. Now they are saying that the feature you want comes only in VDSP, then i straightly told them why they didn't cleared this at the time of booking. there was just a few difference in price between VD and VDSP i.e. INR 40, 000.00 only. I told them that why they did't clear this at the time of booking as i could pay more 40000.00. Now it is more than 48 hrs. after filing the complain, they are only saying that they have only one answer and that is sorry. I am very disappointed, because due to lack of knowledge of their sales person, I am suffering the problem, which i don't deserve. Even I offered them now 40000.00 more to get the top end model, but it seems that they are are not taking seriously this. hope you will understand my issue. I dont have any proof regarding this matter, except that sales person agree and admit her mistake verbally only. On Purchase I ordered them VD and they issued VD model. on papers they are on strong side. if you require any other documents please let me know, i will provide all the documents. and if there is an option of call history then i would be on stronger side. Please help

Dear Sir, i purchased my car innova gx on 17th sept 2013 and for which my first servicing was done on 29 oct 2013. It was surprize to see the service class for a reputed company which i observed nowhere following the company guidelines. a big hoarding regarding washing procedure is exhibiting do's and don'ts at the workshop, Ranchi but non of those instruction was being followed. DR. VIVEK KUMAR SINHA [protected] [protected]

the service center executive of lakozy toyota ur untrained and they cant resolve the customer problem and misguiding the customer and wasting time and money of customer and pls dont buy car from toyota lakozy mumbai as i hope they ur selling reject defect cars as in 1000 kms my new innova engine making noice like tractor poor pickup poor brakes of which 3 times i survied from the accident to be happened by taking my car in other directionthe doors smaking sound like passenger train so guys dont go for toyota brand go for some other brand and i[censored]r with toyota brand make ur car service at maduban toyota kurla they give good service to customer after sales

I have purchased ETIOS VD (MH-12 HZ 9425) on[protected] from M/s. Sharayu Toyota, around 8000 km I've found the front both tyres wearing out unevenly on the outer side. I've taken the vehicle to M/s. Sharayu Toyota, Pune, with the said complaint; they checked the vehicle and found some defects, repaired and returned the car back saying the problem is resolved. Again after 14000 km same problem arises, taken the car back to M/s. Sharayu Toyota, Pune, then they took the problem seriously and called a Toyota engineer from the plant (as told to me), to solve the problem, they together did many things and as ended up by saying that the problem is finally resolved, gave a tyre replacement on 18127 KM,[protected]. Again around 36000 km I've observed same problem again in front tyres worn out completely on the outer side. I’ve taken the car to M/s. Sharayu Toyota, Pune, they firstly ended up saying that the tyre life is over and I should change the tyres, I tried to explain them my concern that the tyres are wearing more on the outer side as compared to the inner side, but the call was un fortunately neglected. Then I called Toyota customer care with the problem (complaint # TCM[protected]). M/s. Sharayu Toyota, Pune called me back saying they got some instructions from Toyota Motors, they took the car did something, took the readings of all 4 tyres and asked me to come back after 1000 km for further investigation, I turned up again for inspection. M/s. Sharayu Toyota, Pune again ended up saying there is no uneven wear of the tyres and the wear pattern is normal and perfectly ok (please see attached photo). As per their finding there is not even a 0.10 mm wear before and after 1000 km, which is simply impossible. Please find attached Photo of the tyre, is it a normal wear out? I’ve called TOYOTA customer care numerous times and even have send e-mails so many times, even after 3 reminders, unfortunately no body turned up with any solution to resolve my concern. The same type of wear pattern was at[protected] km.

I feel very disappointed with this interaction and the kind of negative responses from TOYOTA's end.

THIS IS TO STATE THAT MY CAR NO.PB23 J-1975 UNDER THE REGISTRATION NAME OF PRADEEP GUPTA HAS GONE FOR A ACCIDENTAL REPAIR TO RADIANT TOYATA LUDHIANA FURTHER THIS IS THE FIRST CLAIM OF MY CAR AND ALL THE SERVICES ARE DONE FROM COMPANY ITSELF . FIRST OFF ALL THEY DENIED THE CLAIM OF THE CAR BONUT AND ASKED ME TO PAINT IT ON MY COST WHICH THEY TELL ME AROUND 5800 AND I IMMIDIATELY REFUSED THAN THEY ASKED ME TO GET IT PAINT FOR 3000 ONLY MEANS A CONCESSION OF 50 PERCENT . AFTERWARDS THEY MAKE A BILL OF 32000 OUT OF WHICH THEY HAVE DEMANDED FROM ME 14500 MEANS 45 PERCENT IT IS BECAUSE THEY HAVE CHARGED EXCESS FROM THE INSURANCE COMPANY ALSO DUE TO OVER BILLING AND REST FROM ME FURTHER I REPEATEDLY REQUESTED THEM TO GIVE ME ESTIMATE OF THE LOSS WHICH I HAVE TO PAY FROM MY POCKET BUT THEY NEVER GAVE IT TO ME I JUST WANNA ASK THAT I M PAYING PREMIUMS FROM LAST THREE YEARS AND FIRST TIME I ASK FOR CLAIM COMPANY JUST MAKE USE OF MY ACCIDENT FOR EARNING MONEY. ITS CLAIMING INSURANCE COMPANY ALSO FOR HIGHER BILLING THE PROOF FOR WHICH I HAVE GIVEN IT TO YOU ABOVE REGARDING BONUT AMOUNT AND SEE ALSO CHARGING 45 PERCENT FROM ME DETAILS FOR WHICH I CANT ASK AS SAYING TO ME WE DONT KNOW INSURANCE COMPANY KNOWS I DONT THINK THIS OF TOYATA KINDLY SEE AND DO THE NEEDFUL [protected] PRADEEP

My vehicle no. TN01AC 0141,CAMRY, MODEL CODE. ACCEPT40R-AEANKW .I GAVE MY CAR TO RADIANT TOYOTA NH95,FEROZEPUR ROAD LUDHIANA ON 12/09/13 FOR TWO REASON TO CHANGE WINDSHIELD GLASS'REPLACE AND SOME NOISE IN SIDE THE DASH BOARD, THEY HAVE ME MY CAR ON 19/09/13.WITH SCRATCHES ALL OVER THE BODY AND DASH BOARD SCRATCHES ,PEELING 3 PLACES ,while I am asking about this to service advisor they did compont polish scratches places but not satisfied manner and they never give proper response for dash board damages and ignore about it. Dash board damages not tolerable But they want to hide their mistakes and not doing anything for dash board damages. This is my bad and worst experience with toyota service, what should I do, how can solved my dash board damages

REMINDER COMPLAINT ALREADY REGISTERED WITH YOU My vehicle ( Innova UP70AU 7355 ) was damaged on 15.06.13 & was taken to Innova service centre ( Rajendra Toyota , Jhunsi, Allahabad ) on the same day. The surveyor surveyed the vehicle on 18.06.13. The vehicle was left at the service centre with the assurance that it will be repaired & delivered in the next 12 to 14 days , as there was no denting required and at all places new spare parts were to be applied /replaced ( as per service engineer ) Moreover it is placed in the open area where the rain water might have damaged the upholstery & seat covers. False statement were recorded during several visits. Finally the vehicle was handed over to us on 30.07.13 and after the payment of Rs.162000/=. Following defects were observed during our tour to IOCL sites. 1. As the main front glass was changed , we found that water is continuously coming inside the vehicle from left top corner, thus fixing of glass is not done properly. 2. After receiving the vehicle we found that the A.C.is not working when the vehicle is on standing mode and even when it’s speed is 20 to 30 kms 3. Front right mirror at the driver seat was to be fixed again as it got cracked while fixing, during the vehicle repair period at service centre and till now it has not been made available in stock , as per engineer 4. As the Vehicle was standing in open area and it was raining heavily, the seats and carpet got wet and thus has developed an intolerable smell in the vehicle. 5. DURING ACCIDENT THE MAIN DRIVER SEAT LOCK WAS DAMAGED and WITHOUT ASKING US ,THE LOCK FOR THE SAME DOOR WAS CHANGED CREATING A NEW KEY ALONG WITH THE OLD ONE. ( Payment for the same has been charged ) . ON ASKING THE REASON WE WERE GIVEN A STATEMENT THAT THE WHOLE SET OF LOCK/KEY WILL BE CHANGED FOR Rs. 90000/= AND WILL TAKE AT LEAST 25 DAYS FOR THE ENGINEER TO COME FROM BANGLORE FOR THE JOB……… On confirmation from other Toyota agency , we found that the whole set will be changed with new one in 1 hour for Rs 12500/ = only. We had given our full trust on Rajendra Toyota Jhunsi, Allahabad but unfortunately it is creating a very big BLACK SPOT on Toyota’s Name and Brand. Further, we had spoken to the service engineer of Rajendra Toyota , Jhunsi, and they are simply avoiding our reference and are not willing to entertain our complain. Highly irresponsible behavior has been observed and it seems that Rs. 16.0 lacs ( cost of vehicle ) doesn’t make any value for them, as for them it is a matter of Rs. 16/ only. No service feed back statement has been asked from us from Banglore office and Rajendra Toyota Jhunsi ,Allahabad. We can provide full proofs with photographs to you, if REQUIRED .

I bought Toyota Etios Liva (GDSP) from M/s Cosmic Motors Pvt. Ltd., Saket, New Delhi named as Grace Toyota on 26th March 2013. I would like to share my painful experience in whole sales process which left bitter memories in my mind for whole life. 1. Promise: No need to worry about finance. All the pains will be taken by us. Reality: Actually, no support was given. Even to collect the papers I was forced to visit show room. To purchase the Stamp papers, roamed here and there whereas stamp papers were available in court, just opposite to the showroom. 2. Promise: No processing fee will be charged for finance from SBI. Reality: Bank charged the processing fee. When I made it to the knowledge to the sales team over phone, they said, no problem it will adjusted. Later at the time of delivery they replied, “We got waived main processing fee. You need to pay small amount of processing fee.” Whereas, at the time of availing the loan, SBI is charging Rs.500/- as processing fee. 3. Promise: You will be given Dec-2012 model resulting good discount. Reality: June-2012 model was delivered. When I objected, it was replied “now nothing is possible and you need to take delivery of this car.” 4. Promise: Music system of your old car will be installed in the new car. Reality: At the time of delivery, sales team denied to full fill the above promise giving the logic that it will lead to violation of warranty clause. 5. Tire condition: While inspecting the car, one tire of the car was found damaged. On pointing this issue, again same kind of reply “Now nothing can be done. It is brand new tire. Might be damaged during transit from yard to showroom. Changing the tire will void the warranty on the tire and we will not be responsible for the problem in future.” On making unrest, tire was changed. Still, I feel from the condition of all tires, that used tires has been supplied with the car. 6. Car condition at the time of delivery: It is normal practice that car is decorated at the time of delivery. But, I am sorry to inform you that, car was not even properly cleaned. What to expect for decoration etc. Tires were also very dirty. Again on raising objection, it was not taken care and car was delivered in the same dirty condition. 7. Accessories: Before one day of delivery, I was informed over phone that, whatever accessories I want to get fitted in the car should be told one day in advance. I got surprised, that without knowing, kind of accessories available, their quality and price how customer can decide. On the date of delivery, when I asked them to discuss about accessories, I was simply refused with the statement “Now it is not possible”. Moreover, at the time of delivery, out of four essential accessories, only two were fitted (not properly) in the car. Bumper corners were given to me after one week with statement that, I should get it fixed myself. About, fourth accessory, still I don’t know, when it will be provided. Looking after the need, I procured and got fitted in the car. 8. Smile Pack: Toyota offers Smile Pack which leads in the savings at the time of servicing the car. No one from sales team informed me about this facility. I have come to know about it from brochures about its existence, then, sales team flatly replied that is will not be useful for me as their service centre is 50-60 km. far from my residence and smile pack is applicable only at the specific dealer point from where vehicle has been bought. Till date I am not aware about features of smile pack. In view of above, it is evident that I have been cheated by sales team of Grace Toyota. I am in fix, whether in future, I shall procure another vehicle from Toyota or not; I shall advice others to procure vehicle from Toyota or not. I am 100% sure that other customers must have come across same kind o[censored]nethical sales process by Grace Toyota. I expect that, Toyota will take corrective actions, so that Toyota can retain its customers and improve brand image. I already communicated all the above concerns through Toyota website, email and by post also but no action has been taken by Toyota to resolve the grievances. Vivek Gupta [protected]@gmail.com

I HAVE PURCHASED NEW TOYOTA ETIOS FROM DEALER CHADHA SUPER CARS (P) LTD. LUDHIANA UNDER INVOICE NO.- INV[protected] ON 4TH AUG'2013. WHEN I WAS DRIVING MY CAR FROM SHOWROOM TO HOME I ANALYSED THAT ROOF HANDLE OF REAR DRIVER SEAT WAS DAMAGED, I CALLED THE GM-SALES MANMEET KAUR (CHADHA SUPER CARS (P) LTD. & INFORMED HER. ON HER ASSURANCE THAT THEY WILL REPLACE THE SAME I TAKE THE CAR HOME. WHEN I VISITED THEM ON 8TH AUG'2013 TO GET IT REPLACED THEIR SERVICE TEAM DENIED TO REPLACE THE SAME BY STATING THAT THEY WILL MAIL THE SAME TO COMPANY & CONFIRM ME LATER.
TOO MY SURPRISED WHEN I WAS DRIVING MY CAR FROM THEIR SHOWROOM TO HOME ON 8TH AUG MY CAR GOT STOPPED ON RED LIGHT AT BHARAT NAGAR CHOWK-LUDHIANA. AFTER LOTS OF TRIES IT DON'T GET STARTED. PEOPLE AROUND THERE WERE LAUGHING AT ME ON SEEING ME NEW RED RIBBONED CAR STOPPED IN THE MIDDLE OF THE ROAD. SOME WERE SHOUTING AT ME AS CAR WAS IN THE MIDDLE OF THE ROAD. WITH NO FAULT OF MINE I WAS FACING TO PUBLIC'S HARSH COMMENTS. WHEN I CALLED TOYOTA HELPLINE NO. MY CALL WAS NOT ATTENDED FOR 20 MINUTES AND WHEN HELPLINE TEAM ATTENDED MY CALL DESPITE OF CONVEYING THEM THAT I AM STANDING IN THE MIDDLE OF THE ROAD & NEED ASSISTANCE ON URGENT BASIS THEY ASKING ME IRRELEVANT QUESTIONS LIKE COLOR OF THE CAR, KILOMETERS DRIVEN ETC. PARALLELY I CALLED TO RADIANT TOYOTA-LUDHIANA SERVICE TEAM FOR THE HELP & STATED THEM I HAD PURCHASED THE CAR FROM THEIR SHOWROOM ONLY 3 DAYS BACK BUT RATHER THAT GIVING ME IMMEDIATE SUPPORT THEY REFUSE & STATED THAT ONLY HELPLINE TEAM WILL HELP ME AS DEALERSHIP WILL CHARGE YOU IN GIVING ASSISTANCE.
WHEN HELPLINE VEHICLE REACHED THEY WERE ALSO NOT ABLE TO LOCATE THE PROBLEM & GAVE ME VEHICLE REPORT CUM JOB CARD (JOB CARD NO.-61249). THEY STATED ME THAT THEY WILL TOW THE VEHICLE TO CHADHA SUPER CARS (P) LTD. NOW MY CAR IS LYING AT DEALERSHIP (CHADHA SUPER CARS (P) LTD.-LUDHIANA.
I NEED YOUR ASSISTANCE IN GETTING IMMEDIATE RESOLUTION & PENALTY FROM TOYOTA ON THE HARASSMENT THAT HAS BEEN FACED BY ME WITH NO FAULT OF MINE.

Dear sir,
I am a owner of etios liva(HR-16K8788).i purchased new car from pee eem(toyota agency) chandigarh from starting, when ever i go for drive,i have to face short comings of this car's bad shock-absorbers, shockers are so soft when 2or more people sit it start touching on low speed brakers and noise of shocker come from rear. i complaint for this to nearby agency satyam toyota Rohtak.same is the case with front shockers ,front shockers are replaced free of cost but charging for rear shockers.WHY? this is fault of company technology. we have already paid for new car new technology product. Why should we pay again for company faulty technology.so kindly replace my rear shockers at companies expense.
When I replaced front shocker as per the advice of engineer of Toyota company , at that time he assured that the same problem will not happen in future but after few days the same problem occurred. I have to go for working everyday , with this condition of vehicle I am not able to drive.i approached several times to the dealer , everytime deales has not given satisfactory solution so now I feel that Toyota company has cheated me and now I am wondering here and there for the solution but nothing has happened. I think it was my worst decision to choose Etios liva from all the available options……………..

From: Riddhima Saxena
106,Shree Panchvati CHS Ltd,
Off-Yari Road, Versova,
Andheri (W),
Mumbai-400061
Dt: 13.07.2013


SUB: COMPLAINT AGAINST SUB-STANDARD DESIGN
CAR REGISTRATION NO: MH 02 CD 4304
E.NO: 3 NRV 043194
CH. NO: MBJK 32 BT[protected]
MODEL: TOYOTA ETIOS LIVA – G
MFG DT: 09/2011
REG DT: 21/10/2011
I have purchased the Toyota Liva in October 2011 from Millennium Toyota Vile Parle (W), Mumbai. I would like to bring to your attention the poor engineering and body design of this car. There is water coming into the car from the bottom of hind seat when the car is parked or being driven during the heavy rains in the city. The entire carpet lining is wet and water is floating above it and foul smelling. It is appalling to see this happen.
Prior to this car I owned a Hyundai Santro for five years and never did I face such an issue. I did not know that Japanese Toyota car design is inferior to Hundai.
The reason for me purchasing a Toyota car was because the Sales Man convinced me of its better engineering and body design which is sadly not the case. I would urge you to look into this matter as not only it reflects poorly on the company but the high level of inconvenience caused to the owners of the vehicle.
Kindly look into this matter as it is very serious and grave issue.
Yours sincerely,

Miss Riddhima Saxena.


c.c: Millennium Toyota,
CTS 399. Cosmos, Near Golden Tobacco Factory,
S.V. Road, Vile Parle (W), Mumbai – 400056.

India's Central Bank Regional Director : Y.H. Malegam
Reserve Bank of India Regional Office, Delhi,
Foreign Remittance Department.
New Delhi: 110 001, India,
6,Sansad Marg.
Email: [protected]@rocketmail.com

Dear Esteem Custome:( Rina Bhikhabhai Patel)

Greetings to you from the Reserve Bank of India (RBI) Delhi Branch!!!
This mail is to notify you that our department has received a Bank draft/cheque worth (500,000.00 GBP) on your name with the certified documents from the TOYOTA AUTOMOBILE COMPANY UKby Diplomat (DR JEFF JOHN ) this fund was received here in our department for the registration which is required by the government of India.
As per the protocol of the (Reserve Bank of India) we do not issue the draft which exceeds more than 100 LAKH on any individual name so we have to transfer the whole Prize directly into your account. We have to legally register your winning draft with the endorsement from the regional director which will authorize us to transfer to your account if you meet up with registration/Conversion fees below.

Registration/Conversion Rs.5,120/-
Endorsement Fee of Rs.4,850/-
Attention Fee of Rs.3,180/-
Insurance Fee of Rs.2,950/-
Security Fee of Rs.2,00/-
Total Charges Rs. 18,500 (EITHEN THOUSAND FIVE HUNDRED INDIA RUPEES ONLY.)

You are to get back to us on this mail to enable us inform you how to make the payment.
Upon payment you are to send the scan copy of the deposit slip along with your Identity proof to this office to enable us process for the transfer. Note: The whole processing will take only three working hours if you can meet up with our requirements, and the fees cannot be deducted from Deposited cheque until the conversion process is completed we do not have a right to transfer bristish pounds into India Rupees account without the conversion been completed.
.Please do provide your account details to enable us make the transfer to your account here in the Reserve Bank of India New Delhi Branch
Account Holder Name...............................................
Your Bank Name……………………………………
.Names on Account……………………………………
Account Number………………………………….
.Bank Address……………………………………….
Pan Number (If available)…………………………

Total Charges................................
NOTE: You have only 2 working days to claim this price from our office,You are to contact your diplomat for the transfer. (DR JEFF JOHN)
Thank you for Banking with us, the best of our Internet banking services shall be render to you.To This Effect,We Require Urgent Feedback,Do have a wonderful day in anticipation of hearing from you As Soon As Possible


Your Faithfully,
Mrs Soniya Sharma
Transfer Manager,
Funds Verification and Transfer Unit
RBI
(Foreign Remittance Department/Fund Transfer)

Dr. D. SUBBARAO.
RESERVE BANK OF INDIA
GOVERNOR.

Accept my hearty congratulations once again!

Your’s faithfully,
Dr D. Subbarao

i got a mail from the [protected]@rocketmail.com that you won 500,000 dollars and pay 18500 rupees to the rbi for transfering the money within 2 days. is this Right mail id or what i should do next please tell me as early as possible

Dear Sir,

I Iqbal Masood Farooqi from New Delhi, India contacted your certified dealer Spirited Auto Cars (I) Limited, Plot No. F-7, Blockb-1, Mohan Cooperative, Industrial Estate, Mathura Road, Delhi-110044 as we were interested in purchasing one of your products namely, ETIOS V model. We were more than satisfied on hearing from them at the earliest and were able to get a test drive within 2 days of contact.
We were reasonably happy with the car and wished to purchase the EITOS V from the aforementioned dealer and therefore placed an order with the dealer's representative Mr. Shehneel Nishat for the BLACK color variant and made the downpayment of Rs. 50000 promptly. We were promised delivery within 15 days.
But I am so disappointed to inform you that the dealer has not been able to make good his commitments not only that we have been subjected to constant ridicule and ignorance at the hands of the said dealership. When the car was not delivered to us on the said date of 17th June 2013 we contacted the representative but we were shocked to see none of our calls were ever returned. After persistent trying the dealer picked up to report that our car was received from the manufacturing plant but it was much lower model. We were even asked to purchase the lower model which is very unprofessional and even unlawful to begin with. We were adamant that we will not purchase the lower model and agreed to wait. We were promised delivery on 25th June. But again just before the delivery date when we tried contacting our calls were again not returned and as you may guess we did not get the delivery on 25th June. After all this we decided to go to the manager of the dealer's representative. He promised to tell us a concrete date of delivery within a day but sadly as we expected the manager did not make good his commitments.
After this month long ordeal we have decided to lodge a complaint with you. This kind o[censored]nprofessional behaviour does is not expected from such a Multi-National like Toyota. This kind of falsehood and misrepresentation on a continuous basis provides reasonable grounds for legal action. But we prefer to keep matters within hand. So I request you to look into this matter at the earliest and unlike one of your dealers reply to this complaint at the earliest.
Yours Faithfully,
Iqbal Masood Farooqi,
Terrace-Floor, Aiwan-e-Ghalib,
Mata Sundari Lane,
Delhi-110002.
Contact no. [protected]

Dear sir,

my innova N0. jh05r 5480 service done by BEBBCO TOYOTA JAMSHEDPUR on 20/06/13 the complain which i have given below

1) As per my request to change the right side front liner ( shield fndr fr rh) and the air filter but when taken delevery checked the air filter not changed that is old but already billed of new .when claimed first mr. Ravi said no sir this is new I opposed then they given new and said by mistake done
In air filter vessal lot of dust when I opposed " kya yaar ye tumne service ki hai ya mujhey bewkuf banaya hai " then thy cleaned with a old cloth
pls let me confirm in servicing or on request why they not given proper service

2 ) vechile not washed properly when claimed reply found "USKA ALAG CHARGE DENA PADTA HAI"

3) Request given for fix a bolt at front guard where bolt misplaced , Reply found " BOLT HAMARE PAS NAHIN HAI MARKET MAIN 10 RUPAYE ME MIL JAYEGA LAGWA LIGEYE"

Toyota which used to be the best in customer care and service , now it's the opposite , . I just got my car serviced via job order no GSJ13-05136 dated 4/5/13 , but the quality of service is so bad that I have no words , and when I pointed out to the superviser ,after paying the bill amt , for the cleanning work not done properly then I get an reply that now the person is not available .., and when you put an word of dissatisfaction on the feedback he has an nerves to say that the work is done properly so donot comment negative feedback...
Sorry to say but truth will not change .. Before when we used to do servicing ofToyota the service used to be so good that the car used to look like new, but now there is hardly any good staff who can take responsibility of the quality of work.. ..

My family bought a Etios VD model on listening to me,as i convinced them Toyota cars are quite efficient .Its been just 7 months and the vehicle is on its second service for 10000kms. There was a small accident where the front bumper slightly had a dent ,so we took the vehicle to the service station and then we were told to leave the vehicle for them to take a look.
They called us the after 2 days and told that they have to replace the radiator and condensor parts,my father was not convinced with this and we were told to pay for that,luckily we had a insurance of toyota and got around 50 percent claim on Rs.34000.
We were asked to take it back,they told everything is perfect and you wont face anymore problem.Just when we were driving back home from SHODHA TOYOTA HUBLI, noticed the indicator saying that the engine is being overheated(got to know the symbol after checking it on the manual provided).
We’d gone about 15kms from city towards bagalkot and then I stopped the vehicle and called them up.They asked us to come back and let them have a look.They did some checking and the worst thing was they couldn’t find the problem.Almost they took a week to fix the bumper and condensor,still they asked us to leave the vehicle again for some days and they let their experts have a look at it.
We took a bus back,Everyone was worried as this was the first family car,and its hasn’t been a year we bought it.I called them tomorrow to know what was he problem now,they were like still the search for the problem is going on sir,we will let you know asap.N when i called for the next time,they told that we suspect the problem is with the coolant as its not going through all the engine compartments.They never called me back to whats the progress with the problem,i gave their my email-id as they told they will be sending pictures of every processes you’re car gets to,they never did.Now when i call them, i was told the engine block has a small opening in its head and the amount to repair is going to around a one lac.We are worried about the car service seriously.I’m completely pissed off and my dad is thinking of going to consumers forum.
Now its been exactly 15days to today,our car is off the road and my dad gets to take the bus everyday.I had never ever thought that toyota had this kinda service,I myself a mechanical engineer student in bangalore.I visited your plant in bidadi and proposed my dad to go for toyota.
pls. Contact the people responsible for the service station,SHODHA TOYOTA HUBLI and let us know soon.Need your response regarding this.our car number is KA29M7518.Do maintian your Q service tag,just claiming never justifies it.
Rajiv simhasan
[protected]

INDORE city dealer -RAJPAL TOYOTA using unfair technique while giving after sale service of innova model of toyota innova.The vehicle got serviced 4 days before and a round trip of 160 kms taken.
The vehicle had a problem in locking system and the dealer has given a quotation of 14000/- saying that there is clutch plate replacement.
The work man at work shop saying that i have checked everything and you will have to pay 14000/-bucks.
No responsible person available at showroom and service centre.

Dear sir,
I Binod Beriwal from Bhubaneswar owner of Innova bearing no. OR02AS 0567 had given my car to Aspirit Toyota NH5, 2514, Pratap Nagri, Cuttack on 19th march 2013 for paint repair(job type PNTREP99) and was promised the dly. date and time on 31st march 2013 18:00. But till date the promised date hasnt arrived. I called them on 31st March for more than 6 times in different nos.which were given to me by the service dept. but being a lucky man i am, 7th time the phone was answered and assuring me that the car would be delivered on 2nd april. calling rhem again on 2nd april my calls went unanswered as usual. picking up my phn after calling n no. of times i was again ensured of getting my car on 4th april which again went in vein. The same procedure was repeated on 4th april an 5th april respectively. And till today i havent recieved my car with the same repitation o[censored]nanswered phn calls.
I am mentally harassed by the sevice depar,
Your action will be highly appreciated in this matter.
Regards,
Binod Beriwal
[protected]
My Job Order No. : BPJ13-00465
Phn nos. of the service dept. given to me are as follows:
[protected]
[protected]
[protected]
[protected]

Dear sir/madam,
I gave my Toyota Innova car(Reg. No.-UP-85-AA-100) to SUNNY TOYOTA, AGRA,(U.P.) on 04/03/2013 for B&P repair left hand side paint job(customer ID[protected],Ref. doc no.-BPJ[protected], on 21/3/13 when I went for the delivery I saw the paint job and finishing job there were lots of small bumps and small scratches and the paint was not matching(Silver grey) also I was totally shocked and never expected this type of work from your reputed company.When I asked them the answer they gave me that "the heat paint booth is not working so they did it manually and if I want proper finish I should come after 08/04/2013 again"atleast they should have informed me if something is not working in paint device for 17 days the vehicle was in their center which was total waste now again I have to go after 8th April as a customer I am not satisfied and very much disturbed.
Please look into the matter as they are ruining company name and our trust.
Thank you
Regards,
Rupon Saha
[protected]