Trackon Couriers Complaints & Reviews

This is regard to to service provide by trackon bangalore braches whitefield and the head office delhi.

It's been 80 days and i haven't received my books yet. Their was a mistake in the contact number but inspite o[censored]pdating the number in the head office as well as whitefield brach they dont even bother to respond. I have called n number - of times mailed more then 30 times i regard ro the issue and it's still have no response.

I have never seen such a worst service in any courier service in so many years of stay in bangalore.

Is it really need 3 long months just to delivery the books??? Inspite of mentioning the important of the order item their is no response this shows the worst customer service and concern you guys ever have to you customers.

The most worst thing is last week i got the call from trackon asking of i receiver my order and once i said no not yet the cut the call is this the way u guys respond dnt you have minimum common sense to mention more about it. Last after that call i called the brach 5 times for all the number available and none of them bother to pick up the call.

Order no.[protected]

Last week the delivery man from the above company contacted me over phone that a PAN card is received for delivery addreesed to me and also asked to pay Rs.30 as delivery charges. I informed him that I will pay Rs.30 as asked by and wanted a receipt for the amount. He informed me that he will not issue receipt. Also informed that he will not deliver the PAN card if the demanded amount is not paid to him. I informed him that I will lodge complaint for which he said ne never mind for lodging complaint to whom I make complaint. He did not bring the article. Then I contacted the Mangager, Trackoncouries, Sathuvachari, Vellore 632009. He requested me to wait for one more day for delivery of the PAN card. Till today, the PAN card was not delivered to me. I have tried to contact the Manager several times, he did not attend my phone call. Finally, today I went to his office and asked the other person available in the office about the PAN card. He phoned to other delivery persons and found the the PAN card is available with Mr. Aslam and has given his phone number to contact him. I tried several times over phone to contact him. But he did not respond. The service is worst. If my Pan card is not delivered immediately, I have no other go except to approach consumer forum for my redressal.

My mother sent me a courier from jaipur to coimbatore on 29th january, the company took courier and bring it to coimbatore and send it back to jaipur saying its in no service area, it was a very important parcel and this transition took 20 days but i haven't got my parcel i tried tracking it online and on calls regularly, but got no proper response from the company, today i got call from local vendor it reached back jaipur.
My delivery address clearly mentioned on parcel while giving if my area was in no service zone why the company took parcel on first hand, it cwas very urgent parcel for me and costed me a huge loss, i want compensation for all the problems and loss i went trough.

Dear sir,
This side sushil kumar per month i have booked 20 to 30 parsal for me but i have no received singal parsal always i am self get from trackon office when i am ask why you not delivered my parsal say i have not found address and not received any call regarding address and call received delivery boys you parsal at office plz carry from office and parsal not get after that trackon portal shown received with signature.

I am waiting for my courier with consignment no: [protected]. From last few days i am tracking it online, suddenly it return to main office with updating address not found without contacting a single time. I received on same address many times. If you are not able to find the address then you must have called me. I also tried to contact on the toll free number around 30-40 times, not a single time any one picked. Worst courier service i have used. I have very important documents in it and i have to show them on this friday for my document verification.

My parcel is not delivered since last one week.If it is lost or damaged I need compensation. It contains valuables.I have called the customer care several times but they are not giving me any satisfactory reply. If I do not receive my courier within few day the I will be forced to take the matter to CONSUMERS COURT.

The most ridiculous way of showing commitment is with trackon that the article doesn't get delivered but on tracking it's usually past 1 day of delivery and that too delivered with signature when in real time it's yet in transit. Then you have to call each and every station to confirm that it has crossed that station where it would probably be lying. And then after whole day of your actually tracking and calling and nig nag the item gets delivered. And they have done their duty to deliver after so much of your wastage of time.

My trackon awb no[protected] expected del on 06.02.2020 but yet not recieved my pan card. While tracking it shows that address not found on 12.02.2020 at 19.17, then why didnt they called me on [protected]? Pand card is very important document and delayin in delivery for nor reason it could cause a great loss to the customer.

Very dissappointed through your service

Kindly contact on [protected] me debendra pandey and also arrange the delivery at your earliest.

My parcel booked from Delhi to Belgaum, currently it's in Madhurai, it contains medicine which is very urgent,
docket no [protected]. Address: Pristine incorporation kelkar baug, kirloskar road, Belgaum, .
Kindly make it sure to be delivered today without fail, my contact number [protected]

Items missing from my package.
4 items in total are missing, one blue levis shirt, one zara orange sweatshirt, one denim diesel jacket, one titan silver watch are missing. When i have received the package the zips of the packege were tampered and were broken even though there was a lock. Someone tampered with the package and has removed the items from the package.
Consignment no[protected]

This is regarding Surface Consignment No.[protected] which was delivered on 5th February 2020.

Sender : Mulund, Mumbai 400080, Maharashtra
Destination : Thakurpukur 700063, Kolkatta

The Package was packed and handed over in Trackon Mulund west office itself with the help of an employee and was weighed 16.18 kg on 25th January 2020.
We had tracked all the items being sent along with Declaration form. A copy of which was provided in Mulund Office as well.

The delivery was done by delivery boy named Abhijit (Phone : [protected]) on 5th February 2020 around 12:30 pm.
He just asked to check if there is no bomb inside and made a unnecessary hurry in getting the paper signed as delivered correctly and said all others issues to be reported directly to Trackon Office.
as their job is to just deliver package from office to destination.

The issue is that the Package was tactfully altered in the transit between and many of the valuable items are being stolen from the parcel.

Over all Missing Items :

Food:
Fig bars - 8 missing out of 12 sent
Lind packet - Packet opened and more than Half chocolates missing

Cosmetics :
4 Assured lotions - Entire Box Cartoon missing
1 FH shower gel - 1 missing out of 4 sent
5 Hand gels - All 5 missing

Clothes :
1 Blue Denim - missing
3 Net Shrugs - missing
1 Black spaghetti - missing
1 Red Suit dress - missing
2 Black gloves - missing

We are also attaching all the photos :
1. Individual boxes and Items Sent along with List, Declaration Form.
2. Final Package that was packed at Trackon Mulund office
3. Package received at destination (internally altered)

Now they are saying that it is thefted by someone and it happens in between transit. We cannot do anything more on it. Go through http://trackoncourier.com/Home/ContactUs for more details.

I have ordered an item for which the "printsway custom gift" courier from trackon service. The parcel received to the destination miyapur track on dept. But the person s not delivering the product. Trackon is not genuine a sit does not have any active telephone number nor customer service

Rediculous behaviour of the service person - [protected]/[protected]

The phone will be ringing but the person will not answer and keep the mobile switched off

I have sent a letter to

The coordinator
Cmc eqas
Department of clinical biochemistry,
Christian medical college,
Vellore - 632 004
Tamil nadu, india
Phone no : 0416 – 2283102
Email: [protected]@cmcvellore.ac.in

Vide trackon prime track no 12377912 dated 31.01.2020

Tracking is not showing any status after 01.02.2020 1800 hr.

Please let me know the status asap

Dear sir/madam

Mera consignment 27th jan20 ko chala aur aaj yah week samay ho gaya abhi tak muzaffarpur nhi aaya aapke muzaffarpur branch manager se baat karna par vo sidha baat nhi kate hai bolted hain aap customer hai aapko marji aapko mangvana hai to mangwaiye ya nhi mera cons. No.[protected] hai his me important medicine hai

Please consider what i have to do
Pooja drugs

My shipment no. [protected] is booked on 22 01 2020 from dehradun to pithoragarh but after 7 dayes courier not received. I have complaint it to local concern person he didn't want to list anything he just saying we are scheduled weekly round for delivering in this area and now we can't deliver it it will be delivered at next round so he will decide when shipment will deliver.
What is the tat trackon serving for delivering the courier we face this issue many tims but no budy take it seriously. We have very important document in this shipment which is related to legal.

My pan card has been sent to me by trackon couriers. The package was received by them on the 10th of jan, 2020, and today is the 28th january, i am still waiting for my courier to be delivered. I went to their office on the 22nd asking for my package, they said that it is out for delivery, but no one delivered it. When called i recieve ambiguous responses, no resolution provided. When i called them today, they asked me to do whatever i want to do, they will deliver it when they can.

The nsdl people have dispatched the pan from mumbai to hyderabad & the card has reached hyderabad on 28/12/2019 itself but till date they have not dispatched the pan to kakinada. The card is blocked in hyd. The hyd trackon people in hyd are not giving proper information instead they are giving some new number for pan. Its too bad on the part of trackon. People who have applied pan next to me have received the pan but my pan is blocked in hyd. I request you to take some severe action against trackon courier regarding delivering of your cards. I will be happy if you enquirer regarding my card the airway bill number of card is[protected]. Expecting positive and immediate reply.

Customer care number always busy .
They never respond to our call then why there is customer care number is provided on website,
Service is very slow and executive never respond makes it very frustrating

I would not ever recommend any of my dear ones to use trackon courier service. On sunday morning i had sent a parcel from pune to belgaum. As sunday is non working day i was expecting the parcel to be delivered by wednesday. But till friday the parcel is not delivered. On trackon website it is showing that parcel has reached belgaum on wednesday morning itself. But yet it is not delivered. I tried contacting many times at service centre of belgaum, but after calling for 20 to 40 times in a day that guy answered only 1 call.. Also the reply is not satisfactory. On wednesday i asked that guy to deliver it on urgent basis.. Bt still the parcel is not delivered. Hopeless service. Service charges are also so high...

I sent 3 boxes with an approximate value of products of 12000 rupees. But due to Trackon's mismanagement, all the products got broken. It was sent with one of the most expensive delivery just to ensure safety. Also, products were covered with bubble wraps and double cardboards.
It is clearly visible that the boxes were mishandled by the delivery partners. They are highly unqualified and unprofessional personnel. Even on the boxes, it was clearly mentioned that the product is delicate and needs proper handling.

I need my refund back for the products broken. It cost around 10000 as a whole.