Trackon Couriers Complaints & Reviews

The Worst day of my life was on 15 th.of march when i couriered my friend in Ghaziabad from Mumbai through Trackon Couriers Pvt. Ltd.,
The below mentioned tale will horrify you so much that you will even think twice of couriering again to your near and dear ones.
When my friend told that sehe didn't received the courier on the delivery date mentioned on the website of Trackon[protected]
where it was mentioned that delivery was on 17 march 11:31 am.
I proceeded first with their collection centre at Gokuldham
where Mr. R.K. Misra ([protected]) was the person incharge. He said he will find it from his Delhi counterpart.After a week what followed was a horrowful experience where he used to shift things for another week.The Incharge of that shop Mr. Desilva hurled abuses even to the lady being accompanied.And trust me it was first time I felt I was living in a Barbarian Age.
He openly said " YOU CAN DO ANYTHING.I DON'T CARE FOR ANYTHING.YOU WANT TO COMPLAIN TO POLICE.COMPLAIN IT.I DON'T GIVE A DAMN."
Then I called there HEAD OFFICE AT ANDHERI(E) .Tried to contact their GM Mr. S.K. DUTTA but was made to talk to one Mr. BANGRA AND Ms. Sheela. And after putting down the phone 4 times before Mr. Bangra finally attended the call.
Being working myself in MNC I canot imagine what he said"Its not our responsibility.That was a collection centre and not our franchise"
When I had asked to declare at the time of couriering no bodY TOLD ME ANYTHING.It had a watch of Rs.2500 which was PILFERAGED.
Now tell me how can ONE DO ANYTHING. First time I felt one cannot do anything when it comes to these couriers.
How can a customer know and when he asks to declare he is politely declined and later abused.
Thoughroughly dissapointed, ABSOLUTE SERVICES and ABOVE ALL VERY VERY RUDE AND TOTALLY UNPROFESSIONAL PEOPLE IN THE SYSTEM WHICH ARE UNFIT FOR THEIR JOB.I THINK EVEN A 10 YR BOY WILL BETTER DO SERVICES THAN THEM.ATLEAST HE WILL TALK POLITELY AND NOT HURL ABUSES.
PLEASE HELP ME .I was in doldrums when my lawyer friend told me to file a complaint.Its not about money as occassion has already gone ITS ABOUT THE "TAKE IT FOR GRANTED ATTITUDE WHICH THESE SERVICES HAVE"
PLEASE HELP
Himanshu(+[protected])

Dear Sir,
I sent a Perfume bottle from Mumbai to Pune by Trackon Couriers from their Borivli branch. My docket Number is 85713883 and I was asked to declare the contents on the form provided by the courier guy. I filled it mentioning that it contains a Perfume bottle and color Sketch Pens. The parcel got delivered on 3rd day which was suppose to be done on the following day in a broken condition. Bottle was completely crushed. I called up their customer care and spoke with Varsha. She said that if it was declared in advance, the person who took the order should return your money. I called up the Trackon office in Borivli and spoke with Mr. Rai and Mr. Jha, both of them were rude and did not bother to my complaint. When I asked for the incharge person Mr. Ghanshyam Choudhary, I was given the answer that he is out of town for 10 days and I should never expect any returns from them

I appeal to all the readers not to use Trackon Couriers anytime as they look to be very arrogent and irresponsible people who are not interested in serving people. They forget that they are in service industry and in this industry communication and politeness can help them to grow their business.

Thanks & Regards
Rajeev Pande

Friends
I had booked one sample for Hyderabad through Trackon courier from Pune Kothrud office. After 15 days it was not received and then after several phone calls finally party got the parcel.

Now after two months, I have not received demand draft nor cheque nor cash. Trackon people say that their hyderabad office has received it in cash and pune people will give me cheque for this. But nothing is happening irrespective of n no of phone calls.

I have already asked my customer to send me any cash voucher or receipt , they have with them as documentary evidance.
What sort of complaint can be lodged against this and where it will stand? How will I receive my payment?

Loking forward to hear from you all.
Thanks,
Harshada