Universal Travels — refund not received

Jayakumar Vasudevan

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	www.universaltravels.in

I have booked bus ticket to travel from trichy to nagercoil on 23rd december, 2017 and i have cancelled it due to other private reasons. Details are:
Name: v. Jayakumar
Pnr uni2044050
Date of travel: 23/12/2017
Journey: from trichy to nagercoil.
Time of boarding: 23.15 @ trichy junction

I duly informed @ trichy number about my inability to travel and they advised to cancel the ticket immediately through online done by me. So far till today (10.01.2018) i have not received refund amount rs.440/- in my bank a/c. Kindly expedite the matter and inform me through mobile no.[protected].

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Universal Travels customer support has been notified about the posted complaint.

Jan 10, 2018

Updated by Jayakumar Vasudevan Till today, ie. 10/01/2018 I have not received the refund amount and request that should be attended immediately without fail. Thanks.

Feb 14, 2018

Updated by Jayakumar Vasudevan Till today(14.02.2018) I have not rec'd the refund. V. Jayakumar Mob.[protected].

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Comments

Marj

from Chennai, Tamil Nadu

I have booked bus from karaikal to Bangalore on 31/12/2017 for the bus Universal which was having boarding time @ 8.55PM from karaikal in online

Bus got cancelled but my money is not refunded yet

Jayakumar Vasudevan

from Chennai, Tamil Nadu

Regarding refunding of cancelled tkts for passengers, I think the Universal Travels should provide a Special Coloum "Grievances of Passengers" in their Website and it is easy for them to attend it at their end, because the Customer Support No. is not attended by qualified Customer Relationship Manager. This is my experience with them. Because I have called them thrice and I understand that different employees attend the number and I have to provide details everytime calling.

Hope the administration o[censored]niversal Travels will do the needful for Customer Satisfaction.

Jayakumar Vasudevan

from Chennai, Tamil Nadu

I called the customer support number but no use. Till today I.e. 7th February, 2018 I have not received the refund from Universal Travels. Anything could be done immediately. I don't know who is higher authorities administering the office.

Only I hope after seeing this msg they will do somethng concrete.

V. JAYAKUMAR / MOBILE: [protected]

Jayakumar Vasudevan

from Chennai, Tamil Nadu

Till today i.e. on 15th March, 2018, I have not received any information about my retund of Rs.440/-(being Travel ticket from Trichy to Nagercoil on 23rd December, 2017) in my bank a/c from Universal Travels. It is almost two and half months over. I am unable to understand the accounting system and managing administration system o[censored]niversal Travels. I think it is in very bad condition. Perhaps they are not understanding what has to be done. Atleast after seeing this I hope they will do something.

Jayakumar
Mobile:[protected]

Jayakumar Vasudevan Sastri

from Chennai, Tamil Nadu

As on 4th September, 2018, almost nine months have passed but of no use. I have not received my refund amount of Rs.440/- in my bank a/c. No information from Universal Travels till today.

V. Jayakumar
Mobile:[protected]
E-Mail: [protected]@gmail.com