Universal Travels Complaints & Reviews

Very bad service, i ashamed of your service, i never seen anywhere like this

Hi Pranav,

Greetings from Goibibo.

We apologize for the inconvenience caused . We accept your feedback and the same will be shared with the concerned operator.

Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.

Hope the above is in order for your understanding.

Sincerely,
Goibibo Team

Universal travels — BUS CANCEL IN WITHOUT PRIOR INFORMATION.

18/7/11 - 8:15 PM I HAVE BOOK FROM TIRUNELVELI TO CHENNAI BEARTH NO: B4 IN UNIVERSAL TRAVELS. PNR UNI336926. BUS CANCEL IN WITHOUT PERIOR INFORMATION. BUT I TRAVEL IN TIPPU SULTHAN TRAVELS (SEATER). COST RS. 500/. BUT MY ONLINE TICKET FARE RS. 600.
HOW CAN I RECEUVE THE EXCESS PAYMENT????. [protected].

UNIVERSAL TRAVELS GM SENTHIL contact No [protected] and REGIONAL MANAGER Mr RAJA contact No[protected]. But of no use, as like drivers & cleaners only these fellows speak and challenge if possible go to consumer court... BRUTAL CRUEL creatures

Travels in Chennai — Unreasonable ticket prices during festival season

Travels at Koyambedu in Chennai sell tickets at unreasonable prices of double the normal amount during festival season for special buses from Chennai to other places in Tamil Nadu. These are extra buses operated during festival season and I doubt these buses would even have the permit for their routes to various places in the state. These buses add to the extra traffic during festivals within the state. I request the authorities concerned to look seriously into this matter and take adequate measures as this would help millions of passengers in the state to travel comfortably.

yes true

I totally agree me too had the same experience in a universal bus with a single driver travelling from nagercoil to chennai.The driver slept off and rammed a lorry near tindivanam at five thirty on 31-10-11.Inspite paying 1100 for one ticket against a fare of 700 the service was pathetic and the travel administration are only keen upon cashing on the festival rush by launching special service and not proving proper service.

On February 20th Vedaranyam to Chennai .

My friend booked the ticket to chennai from chidambaram. The bus departed from vedaranyam at 8.30 and it reached chidambaram by 12.30am. when i boarded the bus i seen 3 kids (age 2 to 5) where there and also old aged people also there. My seat no is 41 and nearby me two aged couples were sitting. We just had a small talk they were got into bus on vaidheswaran kovil nearby sirkali and they were going to chennai. From where bus started the driver drove the bus very rashly. When we asked the driver to drive slow he responded very harshly. Due to his harsh driving that grand ma didnt slept because she was scared. As she afraid the bus got into accident nearby kollam at 4.30am. Bus fully upset down driver and cleaner ran away people screamed because none is there to help to get them out. I was trying to broke the rear glass but a man who drove TATA Ace came down and broke the and helped the people to get them out and with god grace none got severe injuries.

likewise before three months after diwali holidays i was booked ticket on the universal bus from chidambaram to Bangalore. that day was heavy rainy for the first time in life time i saw the rain which raining inside the bus because bus condition was like that.

I request all of the people not to choose "UNIVERSAL TRAVELS" at any cost for traveling i[censored] have wish to live a long life.


Sham ponnambalam
Chidambaram

[protected]

ya, me too agree with this. Dear passenger don't use private travels. They wont take care of passengers.Only they need a business. they are doing such a poor service.

Its true worst Universal travels is a worst travels. Last week 22nd May 2012 me, my 2 kids (age 10 & 2) and my brother traveled in Universal Chennai to Thiruthuraipoondi bus boarded at 9.45 in Koyamedu. Rash driving driver tried to over take a lorry and hit it. The lorry rolled down the the front portion of the bus was smashed where bus cleaner was severely injured, driver was missing by the time we got out of the bus. We were helped to come out of the bus by a local bus driver who passed that way. A Person who checked our tickets when we board the bus told the police that he was just a passenger just to help the travels person he checked it and flew away from the scene.Many passengers were sent in the ambulance. This useless travels didn't have the courtesy to arrange an alternate for the passengers to go. Moreover when I called them and asked for it very rudely in Koyamedu office a man answered "We cant arrange all this for you if you want take legal action against us we don't mind". Is this the way they response to a passenger? Human life is so cheap for them. They are not fit to run the travels. I am going to post it in FB too about them. Let us join together to put an end to this killer "UNIVERSAL TRAVELS"

UNIVERSAL TRAVELS GM SENTHIL contact No [protected] and REGIONAL MANAGER Mr RAJA contact No[protected]. But of no use, as like drivers & cleaners only these fellows speak and challenge if possible go to consumer court... BRUTAL CRUEL creatures

I am C T Joseph from Kolkata .I had a wow to visit vellankanni after my son's ISC exams .So on 22nd of march 2013 i flew from Kolkata to chennai in the late night flight and landed at Chennai airport at 11.15 pm and the bus to my misfortune i had booked in the Universal travels.he was supposed to pick us at Gindi subway and that was the last pickup point .I along with my wife and son some how rushed to the pickup point from the airport and waited for the Volvo bus that i had booked so that v can reach in comfort.The bus arrived from but to my dismay the bus cam from Koyamedu. till there without AC not working and the driver and the conductor had no responsiblilty and was saying further in 15 Kms .some one will come to repair the AC.But when i asked why did he start the bus at all from Koyamedu when he knew the AC was not working .His reply was so shoking he says go and talk in the office .And the all of a sudden he stopped an ongoing bus to o[censored]niversal and told just get on that bus i[censored] need to reach Vellankanni .With no other way in that part of the night had to get on to a dirty bus after paying for a VOLVO .
Unfortunate it was i had bookd my return bus ticket also in the UNiversal travels and had to travel back to chennai in the same dirty bus .And this time in vellankanni bus stand the travels office told me that in 30 Kms the bus will be changed .
At last we had to travel in the same dirty bus .
ALL MY REQUEST TO PEOPLE OF INDIA OR WHO COME FROM ABROAD IS PLEASE PLEASE DO NOT BOOK YOUR TICKETS UNIVERSAL TRAVELS TO TRAVEL SEEING THERE PICTURS GIVEN ON THE NET.THEY ARE VERY ROUD AND IRRSPONSABLE.I WILL BE GOING TO THE CONSUMER COURT WITH MY CASE .BUT WARNING THE OTHER BROTHERS AND SISITERS NOT FALL IN THE TRAP O[censored]NIVERSAL TRAVELS.

Yes 100% true very bad service!!! Worst staff behaviour!!!

I don't see any point in placing complaints in consumer complaints forum.the travel has been like this forever and nobody took any action. I have no words to explain how pathetic it is to see that not one person in the country is taking action against culprits like them. This travels should be banned totally.

Dear Sir/Mam,

15th April 2012 morning. My parents, My Grandmother, My Sister, Brother in Law and My Nephew (11 months old baby) had boarded the bus from Vailankanni by 5:00 am. There were 2 people sitting in the seats allocated for us. When asked the same with the agent he replies you have to check with the Universal travel Drivers only, When checking with them they reply these seats are allocated for those two passengers till Karaikal and then only you can sit in that. When confronted this is not fair. The driver and cleaner had said if you want to come you come or leave.

When requested for stopping the bus for getting milk for the 11 year old baby, Grandmother and Father (both senior citizens and sugar patients) they did not stop the bus and replied stating the bus has to go for the 1:30 return trip from Chennai. hence they will not but they had stopped at unwanted places for change of Bus Driver and picking up passengers at almost 17 places in-between. They stopped the bus at Karaikal around 10 am for 10 mins only in the time we had to rush to get food and milk and the driver and cleaner had been using foul language to scold my Parents.

When asked aren't they ashamed of their behavior when getting down from the bus at Koyembedu. They used a very offensive and abusive language against my parents and when my brother law confronted them two of them (cleaner and additional driver) had physically assaulted my brother in law tore his pocket, cut of his gold chain. while the driver who was driving the vehicle had got down and took a stone to throw at him in front of all the public. The auto drivers in the stand had to intervene and these guys got into their bus and left asking come inside and see what we will do to you.

The issue was taken to the Universal Office in Koyembedu where the guys in the office just inquired and after narrating what had happened the cleaner started refusing and started telling without respect to elders that you scolded so only we used abusive language and the drivers had fled the scene by then. There was no action and the adamant cleaner refused to apologize, still used abusive language in front of the office guys. The Office Guys asked to close the issue and go.

I dont see an end to it. They will continue this nasty business unless they are held in court for the following

1. Causing Emotional Distress to passengers
2. Threat to Public Life
3. Public Nuisance
4. Damages on Personal Front

They should pay damages for the distress caused and owe a public apology for their behavior

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I had already had a problem earlier once when i was travelling from Vailankanni - 1 and half years back. There were two buses which broke down near Karaikal. They did not bring in replacement buses and left 72 passengers stranded at Karaikal Depo around 12:30 am. Where the next bus to Pondichery also was only at 5:00 am. They returned only 50% of the money then.

Universal travels are blood suckers and arrogant guys. I would wish to tell every one. Don't ever travel in it. They are worst cheaters in the Transportation Industry.

If anyone who wants to sue these arrogant guys contact me @ [protected]@gmail.com. I can see that the above two are not the only instances and there are many more. If you have experienced distress with them pls comment below. Together we can bring their arrogance down.

I still have two persons contact who were affected with me when I traveled, They also can verify their arrogant and in-disciplined behavior.

Regards
Arul Vikram Arokiaraj C

This is my bitter experience with Universel Travels:
I booked two tickets through their Pondicherry agents. one for me and my wife from Tirunelveli to Pondicherry (seat No.s 19 & 20) and other for my son from Tirunelveli to Chennai (seat No. 21) . Both the tickets were booked on[protected] and the journey date was[protected]. When we went to their Tirunelveli office on[protected] night for boarding the bus, we were shocked to hear that the seat no.s 19 & 20 were allotted to some other passengers from Nagercoil to Trichy, booked on the previous date of journey, i.e. 6 days later then us. We were offered seats 45 & 46, in the last row. Through my son's seat was confirmed, it was shown as if it were booked from Cuddalore (though we booked booked both the tickets from Pondicherry ). They said that Pondicherry agents are not connected with Universel people and also scolded us as cheaters and fraudulent people. When I contacted their Pondicherry agents, through whom we booked the tickets, they told that since Tirunelveli agents lost their commission, they behaved like this.

The bus we traveled was Volvo multi axil . But if we would have a pleasant journey if we traveled in a tractor instead from Tirunelveli to Pondicherry. The engine heat directly affected us. No AC for back rows. A lot of jerks and vibrations even in the four lane road.

They do not deserve any apology. they should be banned from running any travel service.

UNIVERSAL TRAVELS GM SENTHIL contact No [protected] and REGIONAL MANAGER Mr RAJA contact No[protected]. But of no use, as like drivers & cleaners only these fellows speak and challenge if possible go to consumer court... BRUTAL CRUEL creatures

I Booked the ticket from nagapatinam to chennai(Night Travel). The Bus timing mentioned in E-ticket was @ 10:50 PM.Till 11:00, their was no sign of bus arrival.Then Tuticorin bus arrived @ 11:05. The person who is in charge for universal travel in nagapatinam asked me to board in this bus, since the chennai bus is waiting in velakani. Around 11 : 40, reached velakani and i inquired about the chennai bus.The person who is responsible for universal travel in velakani, said the chennai bus already left.It was shocking. When i boarded from nagapatinam, the person responsible in this branch said, i have informed in velakani branch and the bus is waiting. Totally frusated, with me another one guy from north side of india also started to asking question.then the person responsible for universal velakani, called the chennai bus driver to stop in the middle.Then me and the north indian guy boarded the bus from velakani to some place, where the chennai bus was waiting. when we saw the bus, we got angry again.We booked VolVo multi axle, but the bus standing was sleeper non ac. Totally useless bus service i ever met.

Hi, I got a very bad experience ystdy (aug 17). I booked tickets in universal travels from velankanni to coimbatore. Bus type is volvo multi axle and the departure time is 10 pm from velankanni, but the guy who is in velankanni told tat bus in on the way and will come at 10:30 pm, time passed away and it was almost 11 pm, some other people who booked for the same bus started asking him what happen to the bus and he casually told that bus was breakdown. He did not respond properly and we asked for refund, he refused and asked us to get the money where I booked. I booked for volvo, but he arranged a cab at night 1 am (aug 18). Is this is fair?

People in velankanni told this is the same prob with this universal bus. They r very bruttal and talking bad words in front of a lot ladies. They r not fit for this.

Fraud no 1! Don't choose universal