So far, so good. Urbanic is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Urbanic will keep up the work and continue to help more customers with their concerns even better 🤝
Hey Shefta💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
The product is not delivered since 20 days ago, services are very bad.
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Urbanic
from Gurugram, Haryana
Feb 4, 2023
Hey Ankit💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
Wrong product received from urbanic no response from customer team
help me refund me compensate me
Feb 3, 2023
Complaint marked as Resolved
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Urbanic
from Gurugram, Haryana
Feb 2, 2023
Hi Ashish, we are really sorry for the experience you had with our brand . However please allow us a chance to fix this up . Please share your order details so that our team could get this check on priority .
Sent the wrong item and are not initiating return and refund for the same
I ordered a dress from urbanic for INR 1800 approx and they sent a wrong item and when I asked for a return and refund for the same they denied. I’ve written regarding the same multiple times but they’re denying it and refunding my money back.
My refund was not processed even my item has been taken back a week ago, ..
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Urbanic
from Gurugram, Haryana
Feb 3, 2023
Hey Mazhark💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
I have ordered 5 days back but haven't received any update till now
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Urbanic
from Gurugram, Haryana
Feb 2, 2023
Hi Lucky, we are really sorry for the experience however would request you to please share your order details so that we can help us with an update on priority .Looking forward for your response!
Hi Lucky, We understand your frustration however give us the chance to fix this up. Have already escalated your concern on priority basis and will get the delivery done asap. Please be rest assured !
I have waited for a week and then my pickup got cancelled
Feb 3, 2023
Complaint marked as Resolved
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Urbanic
from Gurugram, Haryana
Feb 2, 2023
Hi Wardah, We understand your frustration however give us the chance to fix this up. Have already escalated your concern on priority basis and will get the pickup done asap. Please be rest assured !
Hey Anjali, we are really sorry for the experience however would request you to please share your order details so that we can help us with an update on priority .Looking forward for your response!
Getting delivery related issue and its been 10 days showing out for delivery
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Urbanic
from Gurugram, Haryana
Feb 2, 2023
Hey Sukhyyi, We are really sorry for the experience however would request you to please share your order details so that we can help us with an update on priority. Looking forward for your response!
I have raised a return request and still its not resolved.
Feb 3, 2023
Complaint marked as Resolved
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Urbanic
from Gurugram, Haryana
Feb 2, 2023
Hey Prabhat, We are really sorry for the experience however we have escalated your concern to the relevant team and getting this addressed at the earliest.
I wanted to return a product i didn’t like and i placed a return request and the pick up got delayed and i reached out to the customer care regarding that
Feb 9, 2023
Complaint marked as Resolved
i received really quick and helpful guidance from CS team
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Urbanic
from Gurugram, Haryana
Feb 3, 2023
Hey Kumkum💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
Its resolved now, They were very helpful
The urbanic team is really helpful
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Urbanic
from Gurugram, Haryana
Feb 3, 2023
Hey Aishwarya💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
I have return a product but not received the refund Yet
Feb 3, 2023
Complaint marked as Resolved
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Urbanic
from Gurugram, Haryana
Feb 3, 2023
Hey Manku💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
As i have raised return request, my refund is not yet processed.
Feb 3, 2023
Complaint marked as Resolved
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Urbanic
from Gurugram, Haryana
Feb 3, 2023
Hey Shlok💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
Not able to get the order details there is no contact number
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Urbanic
from Gurugram, Haryana
Feb 3, 2023
Hey Ankiyy💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
Hey💖We request your patience and understanding. We have received all the relevant information and have aligned the team to work on it. We are eager to get this resolved asap.
