Urbanic Complaints & Reviews

I have raised the return request of my 4 items which I have ordered from Urbanic .I have schedule the return request for those items next day only but they are not picking up my items and after completing 10 days of return policy they have cancelled the request and I am not able to raise the return request again from Urbanic app. When I have raised the concern to the Urbanic team they are saying to me from past few weeks that return will be rescheduled in 24/48 hours and I got the daily SMS code for return pickup and after that I got the SMS unable to pickup your package and when I am trying to call the delivery guy they are so rude and mentioned to me that we can't pickup your 4 items, you can talk to Urbanic. Sometimes they say its a technical issue from Urbanic side and Urbanic is saying there is some issue from delivery side.

Order ID:[protected] items and 4 items I need to return because is the issues in the item)

I have sent so many mails and in that they are assuring that it will be picked up and it's almost half month that my items are not picked up and they are even not refunding my money .Not even they call and ask the concern just sending the mails and live chat

I return my order and they take that the another day after return complaint but i do not get my refund back yet. What taking soo long??

I had placed an order on Feb 6th and it was mentioned that it will be delivered from 14-17 and I wanted it on 14 it has still not beeen shipped and in dispatch centre since 3 days .

I received wrong products from them i immediately made a return request but it was rejected on the basis that they checked and correct product was sent. Then i contacted them by mail and told about my problem and then they took my response seriously and for the first time requested the photos of the parcel and product and bill (earlier i was just sent the response without them requesting anything). But then also they replied that they extensively investigated and found that correct item was packed but how can this be true if i got the wrong item. I've raised return request so many times and also wrote so many emails . But they are responding the same thing on every emails

I recieved wrong product from them i immediately made a return request but it was rejected on the basis that they checked and correct product was sent. Then i contacted them by mail and told about my problem and then they took my response seriously and for the first time requested the photos of the parcel and product and bill (earlier i was just sent the response without them requesting anything). But then also they replied that they extensively investigated and found that correct item was packed . But i recieved the wrong parcel. I've sent them everything they asked but still they rejecting the request. I've written so many emails but all the responses are same.

I ordereddress from urbanic which is tight and color was different as shown in images yesterday i received it around 6 p.m. treid it and made return request at aroun 8 p.m but was unable as product was shown it transit the since today morning at around 11;30 i found customer care no. [protected] but person picked on this no. said to pick call from another no. ie[protected] and asked me to download anydesk, qspiders if i want to made return request which i have never seen on any online site

I had mistakenly placed an order for an item on the 26th of January 2023 and paid for it through UPI. The app said that the refund would be initiated within 7 days, and i still haven't recieved the refund, it is the 10th of February already. Please look into the matter

Ordered a product from urbanic India and due to loose fitting wanted to return the product on 22 Jan 23 return request accepted but didn't picked up since than

I've been trying to return a product since December, 2022, now we are in February, 2023. I ordered a beanie, whose colour did not match with the image shown in the site, so I decided to return it. But they have not picked it up. I've emailed their customer care, talked to agents via WhatsApp, every time they say the exact automated answer and no action is taken. I'm exhausted, this is my worst customer service experience with any online shopping that I've been doing for years. I've informed them multiple times that I will not be at home by the end of this month, I think they are neglecting the pick-up, so to let this slide. But I wont let this slide.

I placed an order in Urbanic on 19th January. It was an prepaid order and I was supposed to receive the order by 31st January. It’s 7th February today and I haven’t received any updates regarding my order. When I try to contact their customer service I never get a proper response. All the responses are automated and are never responsive to your actual concerns. I have sent many number of emails and messages regarding this order.

I placed an order of Cut Out Bra & Panty Set pack of 2 on January 26th, 2023. My order was delivered today, i.e. February 4th, 2023 and it is not even close to what I ordered.
Neither the size nor the color is the same. I ordered live green color. The panty is (almost) white in color. Not only is it dirty but also torn from different places. While on the other hand, the bra is pink in color and is dirty around the hooks.
Adding to this, the products are smelling.

Have raised the complaint regarding refund waiting for response

I have not received my order why ur site is showing my order has been delivered as it is prepaid and i am totally disappointed with your service

My order is [protected]

My products are not satisfying and not able to find the return option on the app.

I placed and order on the date of 15th of Jan, amount deducted but no confirmation received
I contacted their customer support but they were sending automated replies and was rude
Even after chasing them for ages did not receive any resolution
#worstservice

Have returned the product but still not received the refund. Have contacted the company thrice but did not received any resolution.

It's such a pathetic app. First they deliver in ages and then the product is completely wrong. After all this crap, they have this much of guts that they reject the return request. They have looted me and I wonder how many more people. Such company should stop operating. They are not professional at all. Please HELP me get my money back because after all this, I don 't want their ### product.

Exchange option not available

I placed an order on 24th December and never received the refund

I have ordered 4 dresses on 1st jan 2023 and since then they are increasing delivery date and till now I haven't received my orders so please kindly look into this matter and ask them to deliver it as soon as possible, it's been more than a month since I have ordered this service is highly disappointing