Videocon D2H — service disconnect without intimation

Address:	Flat No S2 Asmita co. Housing society, near mahalaxmi appartment, behind don bosco tech institute, Fatorda Margoa, 403602
Website:	[email protected]

Dear trai,

I am a videocon d2h user with customer id[[protected]]. Since from last 1 & 1/2 month, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions.

Fresh incident is regarding my recharge of rs-436/- for which i should get services for 30 days but they have deducted 12 days for no reason. Again i have complained to their custmer care executive by giving commetment and target date but to which they are not replying. These kind of issues happened in the month of september and october 2019 also & i continued their services on their assurance of clean services in future but to my disappointment it has happened again & again
Please refer below massage communication from vediocon d2h custmer care i. E. Dear sagar chaudhari your complaint no.[protected] for customer id[protected] has been registered and will get resolved till saturday, november 16, 2019 11.27 am as it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for momment duration (30 min). Many times call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money/recharge ammount back for the investment done on their set top box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.