d2h Complaints & Reviews

Dear sir,

On 28th sep 2019 i have complained to videocon d2h customer care number for hd box not working indicating no signal. They have sent the same service engineer who came last time. He came and saw the hd set top box and saw in tv 'no signal', then he asked for remote control and i gave what i have been using so far. Then with laugh he said this is for standard box remote and give me hd set top box remote. This same person when came last time after changing to new hd set top box said instead of re programming remote, you can use standard set top box remote also. And he showed how standard set top box remote worked with hd box. And also suggested to buy from a local shop (Naresh electronics). This had happened last month when he came. Today he is laughing at me as if i am a fool if i gave the standard set top box remote. I told him not to laugh and said it worked so far and only problem is no signal it shows. He further said it will not work repeatedly. I called my younger son and promised on his head and said this remote works with this box, just check your set top box only. He said i am going i cannot work. He went down. By the time i switched off the power supply and switched on and set top box started working and i went down and said come now and i will show you how this remote works with this box. (Main problem is this set top box only works for 2 to 3 minutes after switching on power supply after that it goes to no signal) he refused and i hold on to his hands and asked him to come and see. He started shouting don't touch me in singular language. I got angry and said i will complain and go careful else you may meet with accident. He said 'complain to anyone i don't care and you will die by accident.'

Then i took the hd box and remote. Went to their service center. He was there along with two more staff. As soon as he saw me, again using singular language without respect "you come here also, get out and grabbed my set top box and thrown on the floor and pushed me by his both hands on my chest. I told the other staff 'see his rude behavior, his attitude is very rude and i may have to complain to police. Then he stopped.in that center the other staff took the box and connected and showed me channels coming and i demonstrated how the standard set top box remote working in hd set top box. He accepted and said your set top box is working take and go. But when i came and connected at home as usual only for 2 minutes it is working and then only no signal. At the center also i said this but that staff said it will work don't worry. But it is not working.

I request you to take action against that service engineer who behaved rudely. His mobile number is [protected] his name as per true caller is gnanavel. And change my hd set top box and make it work properly/ else take back your boxes and give me back my money paid. The balance is rs.6163/-

Thanks and best regards
Suresh jagadeesan

Bhalchandra patil

Videcon d2h customer care no[protected]

Mo no-[protected]

As per my subject i paid rs.749/- for old set off box convert in to hd set top box dated on 28/09/2019 & same confirm from videcon d2h customer care dated on 28/09/2019

As per my conversation dated on 28/09/2019 they told me box will be replacing dated on 29/08/2019

But today 30/19/2019 till 1.30 pm set top box not replaced if called to customer care again 2 pm regarding same issue they told me it will be done within 1 hours

But now 5.18 pm i calling customer care again same issue the told me their system dow the not able to provide service

Videcon d2h not able to give me proper service

Kindly help me

I have done recharge on[protected] at around 9.11 pm until now recharges has not been done but the amount was deducted from my account. Tried to get in touch with the customer support but they could not provide the resolution. They are only cheating the customers. They are only saying to wait and forwarding the concern to the relevant team. I would request for immediate action and refund along with the compensation. Its been taking a long time to get this issue resolved. Totally disappointed with such services

Just now i have spoken to the customer care.. I am very disappointed with the customer care service of d2h. This is the worst customer care service i have ever come across. These guys are mannerless and worst. They don't even greet customers, they don't have little etiquette how to talk with a customer. Today i have called a while back just to ask why my connection still shows the msg of insufficient balance while i already have done it. The customer care guy has started chatting and asked me to keep talking with him as he is sleepy. I would complaint about the whole customer care process of d2h to the concerning authorities of indian govt. And i will make sure that videocon either change the customer care or they completely shut this off

Hi, i booked videocon d2h magic stick on 17 sep. Amount of rs 399 deducted from my account and my order no. Is 661. After so many reminder mails to videocon d2h, no confirmatory mail came from videocon d2h. Need help in this matter. Following is the copy of mail send to d2h.

Rajesh srivastav
To:
Crc. [protected]@d2hdesk.com

27 sep at 9:41 am

Dear nodal officier d2h.

Trailing mail is self explanatory. Need kind intervention in this matter as many mails send @ d2h customer care but no satisfactory answer given. I hope you understand and provide me solution.

Regards
Rajesh srivastav
[protected]

Hide original message
— forwarded message —
From: rajesh srivastav
Date: 26-sep-2019 1:10 pm
Subject: re: d2h magic stick not received
To: customercare
Cc:

Dear d2h,
Kindly share tracking details or courier details so that i can track because already 10, 11 days gone but no information provided by you. Need faster resolution for this.

Regards,
Rqjesh srivastav
[protected]

On 22-sep-2019 6:17 pm, customercare wrote:
Dear mr. Srivastav,

Thank you for writing to d2h.

We would like to inform you that you will be received d2h magic stick with in 6 to 8 working days.

If you have any further queries, please email us at [protected]@d2h.com we will make every effort to revert with resolution as soon as possible.

For details of all our products and services, you may visit our website https://www.d2h.com

We endeavor to provide you with the best tv viewing experience. We value your association and assure you of our commitment to serving you better.

Regards,
Shruti
Customer service
D2h

Note:- you can also call our customer care helpline on +91 [protected].

Now give your parents a reason to smile! Subscribe ayushmaan active ch#130. A new service wherein they can enjoy movies, bhajans, also get health, financial tips and more. Give a missed call on[protected] from your registered telephone number and pre-book before 30th july @ flat 50% off i. E. Rs40+gst for first 2months. Post that rs.40/month. Gst extra. T&c apply.
—
Dear d2h, i am rajesh srivastav, my customer id[protected] booked d2h magic stick on 16 sep 2019 receipt or order no.661. Still not received magic stick. Please find attached screenshot of booking. When i called customer care they dont have any info regarding the same. My delivery address is #3356/1 sector 45 d chandigarh. Kindly deliver it on urgent basis.

Regards, rajesh srivastav[protected]

Dear nodal officier d2h.

Trailing mail is self explanatory. Need kind intervention in this matter as many mails send @ d2h customer care but no satisfactory answer given. I hope you understand and provide me solution.

Regards
Rajesh srivastav
[protected]

— forwarded message —
From: rajesh srivastav
Date: 26-sep-2019 1:10 pm
Subject: re: d2h magic stick not received
To: customercare
Cc:

dear d2h,
kindly share tracking details or courier details so that i can track because already 10, 11 days gone but no information provided by you. Need faster resolution for this.

regards,
rqjesh srivastav
[protected]

on 22-sep-2019 6:17 pm, customercare wrote:

dear mr. Srivastav,

thank you for writing to d2h.

we would like to inform you that you will be received d2h magic stick with in 6 to 8 working days.

if you have any further queries, please email us at [protected]@d2h.com we will make every effort to revert with resolution as soon as possible.

for details of all our products and services, you may visit our website https://www.d2h.com

we endeavor to provide you with the best tv viewing experience. We value your association and assure you of our commitment to serving you better.

regards,
shruti
customer service
d2h

note:- you can also call our customer care helpline on +91 [protected].

now give your parents a reason to smile! Subscribe ayushmaan active ch#130. A new service wherein they can enjoy movies, bhajans, also get health, financial tips and more. Give a missed call on[protected] from your registered telephone number and pre-book before 30th july @ flat 50% off i. E. Rs40+gst for first 2months. Post that rs.40/month. Gst extra. T&c apply.
—
dear d2h, i am rajesh srivastav, my customer id[protected] booked d2h magic stick on 16 sep 2019 receipt or order no.661. Still not received magic stick. Please find attached screenshot of booking. When i called customer care they dont have any info regarding the same. My delivery address is #3356/1 sector 45 d chandigarh. Kindly deliver it on urgent basis.


regards, rajesh srivastav[protected]

I have not received any positive response from videocon d2h side or from their so called nodal officers. I have written more than 14 -15 mails but no proper response.

Issue:-

I was compelled to recharge customer id:[protected] with rs 1000/- which was given by videocon agent, who has replaced the old d2h box (Customer id[protected] which was having some defect or the agent has fooled us just for earning money.

It was assigned by videocon d2h only after raising complaint over call centre.

When same was informed to the videocon agent then he told me that by mistake he has not given correct customer id which is[protected].

Then he took the set up box with him and installed it after some hours. Further, he told us to recharge new id[protected] and he has given commitment that recharge of rs 1000/- will get refunded within a week which was used to recharge customer id[protected].

Now its almost several months, i am following up with him... And now he is also not responding.

Where am i supposed to go for my own money.

There are two account showing with the name as follows:-

Anju goel:[protected]
Anju ben:[protected]

Customer id[protected] is in working condition and i want my invested recharged amount to be tranfered in my account customer id[protected].

D2h agent is a fraud over here.

Anand (Engineer):- [protected]

Videocon d2h never understands customers nor they are interested in solving their issues.

Regards,
Raghvendra rai goel
[protected].

I am a very old customer of d2h, customer id 88554855. We lodged a complaint to d2h for issues regarding settop box on 3rd august 2019, the service engineer visited our place and took the set top box and told that he will call and let us know if it need to be replaced or repaired. Till date the person did not turn up. We lodged several complaint but they are closing all the complaint without getting resolved. It is a severe case of robbery.

Dear sir,

D2h not showing interest to solve technical problem. A technician came and charge 200 rupees wothout solving problem. He told me that d1h set top box having problem. To be replaced with new one. He came back 3 days later but falied to solve the problem. Then he told, a specialist will come to solve the issue. But its beem 25 days. Nobody came to solve d2h technical problem. 8-10 time i called to d2h customer care. But as usual they only trained to give fake assurance. I fade up now, i asked them for refund my money (D2h money rs. 1500). But they not showing interest to solve my problem nor refund my money. I want to close d2h account. I cant bear any more. Very disastrous company it is. I want my money back. I want to close d2h account permanently.

Regards...
Deepak kullu
[protected]@gmail.com
Contact-[protected]

My inbuilt set top box with videocon tv is out of order, and the repairing charge is ₹4500, told by the technitian, and will come to me after 2 months. My subscription has already paid till 24th dec 2019. And an external set top box of videocon can be used in place of troublesome set top box, that too is ₹1158. But videocon d2h is refusing to transfer my existing amount to the new external set top box. So, why they are looting my money and time. Because i am not able to see the program since last one week, in spite of paid subscription till 24th dec 19. Trai, plz help me out of this situation.

On the fine morning of 22/09/2019 i call your dth customer service on[protected].
And it starts spoiling my whole day.

I requested to reset my channels as per my requirement and for the same i mentioned each and every channel. Which cost me inr 316.84. And i accepted the same plan and paid via recharge of inr 320. (Call recording available with me 8:40 am)

But my plan didn't changed as per my requirement and then i again called customer service number at this time ms. Rani picked up my call. Rather then setting up the channels as per my requirement she just set the channels in hurry without asking me and created a bill of around inr 396 / - and apart from this rather then explaining me any thing she just transferred my call to senior. (Call recording available with me of 10:02 am)
Main kehta reh gaya mere pehele channel set karo kisi senior ko call transfer mat karo mere channel set karo. Par unhone aisa nahi kia aur bill bana diya 396 /- per month ka.

The bad service yet not finished. The seniors also decline my request and told ki "30 day to yehi chalega"... Arey kyu chalega yaar.. Jo service maine li nahi hai uske paise kyu bhugatwa rehe ho mujhse.

Screen shot of text message of selected plan by me of amount 316.84 /- is attached.

And the very excellent thing is my complaint[protected] was also closed at 5.51pm without resolution and confirmation. Text msg screen shot attached.

Worst worst worst service...

I dropped mail to file the complaint but problem is yet not resolved.

I must approach to trai, consumer court and social media

Sir maine 21/09/19 ko box replace karne ki request ki the muche bola gaya ki within 24 hour solve kar diya jayga mager jab koi solution nahi hua to maine fir sa customer service my phone kids to muchy bola ki app fir sa camplant digay aur 24 gante wait kare aver solve nahi hota to 24 gante bade fir camplant kigya sir service to app logo ki zero hai bas camplant register karte hai solved nahi.

Respective sir,
This is the complain number[protected] yesterday we have recharged our d2h account of amount 100 rupees and our service was not reviled so we called customer service and the costumer service executive says that we have wrongly taken twice a loan of 50 rupees on the same day same time. So that recharge amount has been adjusted so you have to recharge again, or take a fresh loan once again. When i asked them there is any kind of rule where your company alows a loan twice in a same time, so after they were telling me that yes its an company policy you have to recharge once again we can't help you. When i spoke to their senior deepak, he told me that its a technical error this problem will be resolved at 20/09/19. At 11:30 am. So once again i call today at 3:55 pm. But now im getting a new excuse that you have to for more 72 hours and im asking the name of executive so she's telling her name only sapna, when i asked her hers last name so she told that she don't have any last name. She's not ready to give her last name so is there any company rule??? And seniors are busy they are not free to take the call so the executive is telling call once again back.. When i requested i can hold the line but the executive disconnected the call... So please do the needful sir/mam im very fed up of this service.. So please do the needful..
And help us to resolve it.
Yesterday 19/9/19 complain number[protected] and today at 20/9/19 at 3:55 pm the complain number is[protected] on 21 september i again call customer service to no the status. But once again there was no response an i have to log a complaint and i
This is the complaint number[protected]
Thanking you...
From
Mohmd anwar kazi
Mobile number:- [protected]
Customer id3607355

My cust id[protected], d2h register complaint no.[protected],[protected],[protected].

From my account forcefully deducted rs.200/-.
When last i raise request for error "e04-4 smart card not inserted properly" in my d2h, unfortunately none of service executive visited my home, but i can see without visiting executive my home and none of resolution provided by service engineer still my d2h account deducted rs.200 and now d2h stopped due to low balance.

This is cheating, without visiting my home and without resolving complaint by service engineer, videocon have deducted rs.200 from my account.

I am requesting you please help to resolve videocon d2h cheating.

Now even after multiple complaint raised to d2h there is no resolution provided, even d2h is not refunding the amount as deducted.

Videocon D2h led is in warranty period but the company is not repairing led and not respond properly plz help me to solve this problem i am facing this problem from 1 YEAR but the company still is not solving my problem plz help MY contact number is [protected]
company, videocon D2h
issue ; repair panel

Resp sir/mam
I am videocon d2h customers my id id[protected]. Or my registration mob. No is [protected]n today (21/09/19) my videocon d2h not working
I was called so many time to customer care but they are talking to me very bedly and miss behavior and not solved my problem
So many time i was faced that kind of problems every time they are suggesting to me for booking a engineer visit and pay the money when i was not agree and said to change my disk then they are solved to its customer care level
Please help me
Thanks & regards
Shibram patel
[protected]

Resp sir/mam,
I am vediocon d2h customer my registered no [protected], my d2h not working properly when i was called customer they are talked to me very badly and not solved my complaint
So many time i am calling to d2h customer service but no results. I am not watching my d2h tv and channel please help me
Thank & regards
Shibram
[protected]

[resolved] videocon d2h — change name
Sir, i am a customer of vediocon d2h. My customer id no. 72681246. My name is susanta behera m-[protected] address andmobile no same at the time of installation of connection i have the receit paper to the above name but to the just time of installation the connection of vediocon d2h, mr. Kalicharan dehuri i complaint many time to correct the name but he did not take care. I complaint today again to customere care to the above my request. Care no. [protected] at the time of 10.43 am. My complaint no.[protected]. I hope your help and plz tak

Customer id 94413316

I lodged a complaint to resolve d2h services thru mail on 17th, 18th & today, but no suitable reply was given, nor the services resumed. I already recharged for 6 months. If it is not possible to provide the services, please refund the amount deposited by me and disconnect my connection.

U c mishra
C-1/168, sector-g
Jabki puran, lucknow

I am having a videocon d2h connection. They are not following the new trai rules of pack selection. They are locking the selected channel for one month and the user can't change it before a month. But acc. To trai the user can select or deselect any channel of his/her choice anytime. This is totally violation of trai rules. Kindly take this issue into consideration.

Dear sir /madam

I had a connection of videocon d2h with id[protected].
On 9 sept. 2019 i had recharged my d2h account with rupees 200/- for my desired channel as per requirement.
On 16 sept. 2019 i contact to d2h customer care for not able to see any subscribed channels for which they replied for sending an engineer of company to see the problem.
On 17 sept. 2019 one engineer came to my home and correct the problem at antenna level and leave my house without demanding any fees or money.
On same day when i switch on my tv at 9 pm my subscribed channels show insufficient balance which were recharged on just 8-9 days back.
When i again contact to customer service of videocon d2h the person attending my call named mr. Sandeep replied that we are deducted rupees 200/- from your account for fees of engineer services. On my continuous appeal that if some one not demanding how can i give any amount to someone. & if anything was pending from my side i must be informed before about that.
But without prior information & without my any fault at any level, deductions of my recharged amount clearly indicates towards a fraud play and betrayal intentions form the company.

Even when i offered them to send someone to collect the amount as your engineer wasn't asked for any money mr. Sandeep replied that you can complain to anywhere but deducted amount not given back.

As any amount deductions without informing the owner is a very serious issue and also indicates no fear from consumers complaint authorities like trai & if not looked this can be continues with others also & not taking actions against these fraud intentions promote these companies for making such fraud play on day to day basis.

I request to concern authorities to take strict actions against them so that when customers recharge any amount for a time period they must be assured for their services.

Thank you

Dr. Anil kumar dansena.
Swastik bhawan
Prachi vihar
Raigarh (C. G.)
496001
[protected]