VLCC Complaints & Reviews

Hi,

Its been a year i am under going laser hair removal full body package in vlcc hsr layout branch and i have no results nor expected cooperation from respective in-charge from the center in-spite of series of complains.

My hair growth has increased than before and i am also facing outbreaks on my skin especially on face and back (Pimples, burning...)

I either need a refund or to solve my issue has promised by them.

Best regards
Jagrthy mm
[protected]

Dear VLCC,

I had taken the service for LASER Treatment 17/11/2018 for my Full Body & full face & neck services for my wife.I had paid for these services Rs.67260.But i feel VLCC had been cheated us.I will complain in Consumer forum .Because the result is zero.

Regards,
Sudhanshu Kumar
[protected]

I booked laser hair treatment from vlcc aundh (Pune) branch, i was dealing with mrs deepika.
I was told you will get 6 sessions, 3 sessions i took from pune branch then i shifted in bangalore.

I requested like hell to transfer my package to bangalore even i begged them like begger then after many calls i got
Number of mrs (Gunja) branch manager, from centre i was told she is the only person who can help and she never answers the call
I called mrs deepika sometime she did not answer because i was out of city i can't reach them so they were careless about my treatment.
When she answered she told, mrs gunja will contact you i will ask her but i never got a call, i tried many times customer support many times
They also hang up my call, i was frustated and i don't had any option also so keep calling was the only option
After 2 months of practicing my package got transfered.

I took 2 sessions in bangalore when i asked for 3rd appointment they said you have 5 sessions only i was shocked, then i called mrs gunja
(Branch manager / supervisor) not look at the way of her talking because i was not new profitable customer anymore i was old customer

Me - mam they are saying you 5 sessions only to 3 on pune 2 here all 5 completed
She - so you had 5 sesions only, we can give you 1 complimentry here only not there for that you have to come pune only.
Me - but it was not told to me
She - himanshu don't argue with me check the website check the prices there and hang up the call and then now answered (He knew what i can do)

She took the advantage of website that go and check the price on website we have given you more than mention price.
But i said you have not given me what we have discussed and what i have booked till yet have not contacted them.

And now after this unsuccessfull treatment i am very unhappy with vlcc team, i want mam vandana to let know that her business may be smooth but some customers are getting
Treated like nothing they are nothing to organization and they know it wont affect them at all.

Apart from my complain with heavy heart i am telling that whatever money i have paid for my treatment its just a loss to me
I have not got any profit of treatment done yet, even now i have haid at the place where i never had before treatment.

Some will say 6 sessions are enough some will say boys need 8 sessions some will say 10 - 12 sessions they never delivered my correct and same information.
I know its business but customer service is first in every industry nowdays

I am very sad because i am still paying the loanof my treatment and no result i have got.
Its like you have paid for orignal product and you have got chinese product and there no one to hear complain and no service and no feedback.

Hello,

I want to cancel my family card and want refund I have not used any benefit for this card.

Please help me with the procedure of cancellation of my family card and refund.

Thank you.

My self rani
There is very cheated services provided by vlcc noida sector 18
I have paid 5000 for color highlight and it fade within 20 days
When i visit they asked again 5000 you all are sitting for taking money from customer

Vlcc is using cheap product that for hair that fade within 20 days

5 time called to store they are passing ball
Taking appointment with doctor
Doctor is out of state doctor is not picking call
I have mailed
There is no reply blablablabala bakwas reason

I want my money back or want the color for which i paid

Thats it

Rani
[protected]

My self rani
Complaint of noida sector 18 branch
Highlight red colour fed after 3 wash in 20 days
When i visit he deny to do and affront say we can not do you have to pay 5000 again for highlight

I want my money back or want highlight on my hair vlcc is using cheap product that fade in 3 wash last time i done from jawed habib and it last till 3 month

I had visited vlcc noida sector 18 branch on dated 22 november 2019 for treatment of stretch marks, reception girl route me to dr. Divya for discussion. She explained all process and advised me for thermage abdomen process for stretch marks, i understand process and asked for its value for these services she quoted 1, 41, 000/- inr approx post discount. She asked me to go with emi and i clearly responded that still is over budget to me. She again advised me to use debit card emi instead of credit card because of its block credit limit. I clearly responded on that i don’t have amount in my account and will update you. She asked me for my card to book services with minimal amount to book this offering. At that time she does not inform me that she is going to swipe my card with huge amount and convert this to emi.

Post i received a message from bank on my swipe, i came to know that my card is swiped for 50 k and converted this to emi. I was upset at that time and asked dr divya this is not good practice to make the customer confused that they are going to swipe my debut card with emi. She also asked me if you are not happy then we’ll cancel this. Post this discussion i left vlcc for the day.

Later in evening, i visited again with my spouse and i decided that not to go with this services and asked for rollback transaction as she discussed with me in last conversation. She again tried to make us confused and ready to add more services in current package but i clearly responded that i need this transaction to be rollback as you promised me. On this, she responded me that she will drop an email to head of center / department for this and asked us to wait for next 2-3 days and sked us to left for the day and she will update us on this. We have discussed again with dr. Divya after 2-3 days and asked for refund status, she responded us that this can’t be rollback and she will share an email for the same.

Later she pass clearly message that this transaction will not roll back as i had swiped my card to vlcc and they are not authorized to cancel any services. I called my bank to cancel this transaction (Per bank rules in 15 days) as this is clear fraud case, that lodged my case and asked for bill. On my demand, vlcc shared bill 11 january 2020 of this transaction. Bank initiated this rollback and its goes to vlcc for approval they rejected this rollback request.
Again i had visited vlcc for the same for approve this and now they routed me to in this way to communicate.

This is completely harass me and forcing me to use services but i need this to be rollback.

Bill copy is attached for your reference and do the roll back at earliest.

I am attending the vlcc slimming center at salt lake sector v for a slimmming package. The channel music regulators in the therapy rooms are broken. Extremely loud cacophonous hindi music blares on the top of the head of the customer during therapy session. Instead of repeated request by me and therapist the personnel refused to turn down or stop the music. I have issues with migraine, so instead of relaxing came out with head throbbing. Their attitude about this was very aggressive - they said we would not do anything about it. Please go and complain whomever you wish to. I am not able to furnish a bill number because vlcc never gave me any.

I'm shobha, I visited vlcc spa at south end circle on 25th Jan 2020 for a new hair style. Their the front desk lady suggested me your product"mate look pigmentation sun screen gel creme spf30pa+++" she answered all my queries and suggested this to be the best for me. I did patch test on rist it look great and purchased.
But now on a gradual application I'm finding the skin going scaly, itchy, dry and skin burns literally while applying since I had a good first impression, I consulted doctor I was suggested to stop n apply haloderm ointment.

The skin is truly itching and burning.

Unnecessarily i have been the victim, I want my money back and do the compensation for damage caused.

Also kindly don't recommend anyone with this.
On complaining got very rude response from your branch at south end circle.

Today 21/02/2020 at 5:45 pm, i went to vlcc civil lines jhansi u. P. I take hydrating facial with bleach, after completing my facial, i saw a product which is used for my facial was expired and expiry date of the product was 08-2017. When i told this to the manager, she said that this product is not harmful for ur skin and take full amount from me. Now u tell me is this right?
Please take strict action against vlcc jhansi as soon as possible and return my money also.

Medame nameste, i am srinivasan ravikumar age 58 residing chennai. I am a client for last9 months. I have taken many services at vlcc, morethan cost abt.5 to 6 lacs. They done well. But i need more services to update my dermo and slim. I retd. From govt. Service as a sr. Pharmacist last apr.2019. I need a privilege membership card vlcc. Against past value of availed services. I took meso prb dermo roll cool sculpting botox filler thread now fixed for hair transplant etc. Thank you.

As eairler so many times put the complaints in this consumer portal against vlcc welness and beauty center, ashok marg, c-scheme, jaipur rajasthan. But till date no any robert or communication done with me. This is totally avoidance of their customers. Now i am govind finally going to put my case in consumer court with in 2or 3 days against revert my amount approx of rs 3, 00, 000 / three lac rupees

Regard
Dr. Ranjana narania
W/o kamal kurdia
[protected]

The worst ever service i got from jp nagar 2nd phase vlcc center is laser hair reduction service.
I opted for this service in august 2018, till now sessions are not completed. Every time when i asked for slot they gave a slot which was not convenient to me.. Still i could manage my calendar and agreed to their slots. But almost everytime they postponed my sessions in last minute. They have cancelled 4-6 sessions saying machine is under repair. If i am late for 10 mins they told session cancelled but they used to make me wait for 30-60 mins when i was going on time.
Yesterday 17th feb 2020, my appointment was at 6.30 pm, i went to the vlcc centre at 6.15 pm and informed that i have some other work, i have to finish up this quickly (For face it takes max 15 mins) but even after 6.50 pm the lady who was supposed to do laser session didn't even come out. Though her colleagues tried to call her she didn't respond. I informed mr. Jagadeesh who initially adviced me to take this service, i asked him to cancel all my sessions and walked out of the vlcc centre. Later she called n started saying don't get angry, mam.. Pls come back. I have paid the complete amount for laser service and also paid for body polishing service. Both the sevices are not completed yet. They just take us and our money for granted. There is no respect for customers..

In december'18, my wife kiranpreet kaur ([protected]/[protected]) enrolled for a slimming package at your dwarka centre (Sector-11 branch). She opted for 59000/- package, wherein ~80000/- worth services were offered.

In the 1st quarter of 2019, the same center caught fire and we were given the option to continue to avail the services at your janak puri branch, which practically not possible for her as one-way travel takes 45mns. We enquired and their local team (Dwarka centre) informed us that vlcc is in the process of finalizing another location and dwarka centre shall be operational in a few months.

We waited for 6 months but we didn't get any update/information/timeline on dwarka centre and ironically when your call center was contacted they also had no clue. Later in november/december'19, nidhi called us to inform that dwarka centre shall be operational by mid/later part of jan'20. She also mentioned that we shall be compensated (By additional services) for the delay.

Again, in jan'20 i called their call center and to our surprise, the executive had no clue and rather taking up the matter internally requested us to send mail to them. We wrote them on 23rd jan and got revert that somebody will contact us to resolve the matter.

We have been chasing them since then but no response.

Request if anybody can look into the matter and resolve this at the earliest.

Sarabjit singh
[protected]

I am a client of vlcc my name is mahesh
I need to get in contact with any of the branch manager from sheikh zayed road.

Earlier i was in touch with mr ali. I had requested him to transfer my file to banglore vlcc as i was going back for good due to recession.

Mr ali also confirmed that its been taken care and i got an email from banglore vlcc manager that he has got transfer information. He asked me to come and start my session. But unfortunatly after 26 yrs i was going back, so i could not start immediatly. After settling down when i approched them they are unable to trace my file. Can any one please help in finding my information.

I am not getting proper response from india. See below my email details which l have communicated with mr ali...

Need your support..

Weight loss package
Mahesh madhu package no:pk1700031 dated 04/04/2016 invoice no: pr1700031.
Priya mahesh package no:pk1700032 dated 04/04/2016 invoice no: pr1700030.

Eks purity and vitality
She has taken both 5 session + 5 session + 5 mezo @ 6000/- dhs

In that she have already taken mezo 5 session and purity may be 2 to 3 session but the end result is not effective. She is still loosing hairs. Let us know balance amount which is outstanding so that we will utilize to some other hair or skin treatment.

Please get back to us asap on this?

I had enrolled for a upto 5kg weight loss treatment with 5 tummy and 5 side shaping in vlcc kokata salt lake branch. The worth of the package is 18567. On the very first day i had paid 3567 amount to enroll for the course. The did not pay any receipt inspite of making us wait for an hour. I had my zero session on the very next day. Next day upon arriving i was asked to pay the remaining amount. I did not have my credit-card with me hence could not start my installment for 3months. Inspite of giving a prior amount of 3567 i was denied any type of service and was asked to return with my card. I could not arrive the following day due to my health issues. The staff there named debashree called me to ask me to pay the amount that very day though i would not start my sessions before a fort night.
They are very money minded and don't take into consideration the client's requirement.

I had taken a hifu package with indirangr vlcc in bangalore. And i have seen the worst possible way of doing a treatment. My whole face got spoilt. These people are complete unprofessional and cheats. They did a combination of hi fu with rejuuve which burnt my face and chin. These people should be sued as they are handling customers carelessly and they dont care about a customers problems.

It's very sad that vlcc has been cheating people with fake promises.
I paid 15000 for laser treatment and they convinced me to convert it into full package worth rs50000 with fake promises.
I have been struggling to get appointment. If any how I get appointment they usually cancel it out.
Even they don't have qualified professionals.
Every time I needed to visit again for the poor service.
When we complaint about poor services at vlcc center, they start behaving so unprofessionally.
I contacted vlcc customer care but still they haven't taken any action.
Vlcc seems completely fake and my money is completely stuck.

I had booked an appointment at vashi vlcc, i had taken a package which was promised to me on call that it is available, after going for to the parlour they deny that there is no such package apparently, then i was suggested another package, i took that.
When i was almost done with all my service i was left with 2, for one of the services which would take around half an hour or more, i myself said i would do it on the next day but for the other service which would have hardly taken 10 mins they denied that no can do it, as the staff was leaving and also more than half of the staff had already left. When i checked online their closing time was 9pm and the staff was leaving by 8.15 itself. I have attached a bill payment message as a proof of timing the staff was leaving and i had not option but to leave making the full payment and leaving with incomplete service.

I am writing this complaint on behalf of my sister for refund my advance which she paid for bridal make up, but the service which is committed by your center is not provided and she denied the package.
After that i have lots of discussion with your centre head vaishali nagar jaipur for refund of my money but still problem in not resolved,

I book bridal make up package for my sister on her marriage before 3 years, and for the same total quotation is approx 25000 rs and for the same she paid rs 2000 in advance.

At the time of starting the package they change the time regularly which was not meet as per our requirement. After some time they deny for the service.

After some time, i visit vaishali nagar jaipur center for the service or product or refund of amount then they deny for the same.
And every time they response come after two days or three days, we need to take permission from senior authority.

But still, my problem is not resolved, every time they give some new excuses.

Now i need my money back only. My contact number is [protected]