VLCC Complaints & Reviews

I'm Preeti Sable from Aurangabad... I've been taking laser hair reduction treatment from last 1 year and I have seen 0% results for the same .. I paid 60000 one handed and the service given to me was worst.. they said I'll get results within 2 month's of treatment but it's more then a year no results are there..because of continuously Shaving and laser I've got dark and thick hairs on my body I have also had an meeting with Archana ma'am (head of the centre) She refused to refund and said I cannot help you with anything.. She guaranteed that your body hairs will reduce upto 90% in 3 or 4 session ... I've completed 11 12 sessions but seen 0% results... I just want refund of 60000

Hi,
I am Santanu Maity, ordered 2 items from your website(vlccpersonalcare.com) on 7th May 2022. Order number: 1044.
It was a prepaid order.
Till now(as of 5th July 2022) I have not received my delivery.
Followed several times(at least 5 times, I have the recordings) but your customer care representative unable to provide proper information. Also they have stopped receiving my call.
Today when I was tracking the package from ecom express (AWB number [protected]) it's showing order cancelled. But I never cancelled my order. Neither I got any refund from your end.
Please look into the matter as soon as possible otherwise I will take legal action against your company.
Attached screenshot for your reference.

As per VLCC shampoo charges including conditioner is Rs 350 however Gaya Branch is charging Rs 400 and for conditioner they are charging additional Rs 200/-.
Also when asked for invoice they refused for providing tax invoice

Dear team,

I Manisha Sharma (registered pH no [protected]) am facing extreme trouble in getting my pre-paid plan transfer to Chandigarh city from Delhi Kohat Enclave VLCC centre. I have been contacting Ms. Kanchan for resolution of my problem. I had made pre payment of micro botox plan along with laser treatment on face for 8 sessions for which I paid Rs. 50, 000/- . Further I had availed a loan from vlcc tie-up liquiloan for the plan which I pre-paid on 30.03.2022 and received NOC for the same against Loan Id CL00454134. I have not availed a single session till date due to non-availability in the city since I used to live in Gurgaon. I recently got transferred to Chandigarh and asked VLCC to transfer my plan to Chandigarh vide mail dated since I was told during the purchase of plan that the services can be availed pan India anywhere since I have transferable job. The same request is still pending and I haven't received any concrete official confirmation and approval for request transfer of my present city Chandigarh from Kohat Enclave VLCC centre. Further they aren't replying on mail not any concrete answer is given in phone.
Kindly address and resolve the issue ASAP or refund my money in my account.

Hi Sir,

I enrolled with VLCC (New Friends Colony) for laser hair removal (5 sessions) and hydra facial (2 sessions). I had paid 45k for my treatment already.

But just after 2 sessions of laser, their team has stopped responding to may calls /msgs. Thereafter I called customer care and complaint about the issue, where they informed that branch is closed for renovations and will be open after few months. I can request them to change my branch on email.

I had sent them several emails as well but no response is received. This is becoming harassing for me as a customer. My treatment is pending, they did not bothered to inform me in-advance to check which branch they can change for me, my money is stuck as well.

This is a complete fraud and harassment towards customers and I need my amount refund . I cannot trust a organisation who doesn't even bothered about existing patients.

My co-ordinator from VLCC was Ms. Sana - [protected]

I have registered for a full-body laser package at Vlcc, Pitampura centre.
After my relocation to Hyderabad, the same has been moved to the Secunderabad branch which is now closed. Hence, I am not able to avail the services anymore and it's really troublesome. Not getting any resolution after exchanging so many calls. I requested to move my package back to the Pitampura branch but it didn't happen even after repeated follow-ups.

I am now not able to avail any service and they keep saying they are not able to fetch my details.

Not able to give laser saying machine is not available . I paid all amounts employee and manger r completely unprofessional negligence on high level.

I took full body laser package from them in 2020 for me and my husband with the condition that it will be transferred after 4-5 sessions to any outlet in india.
Now they are not ready to give sessions nor they are willing to transfer them.
They are not even returning the money
Can you look into the matter.

I joined vlcc palam vihar in 2020. And due to lock down in between and also due to my office timing I could not visit for sometime. These people are good to you untill you are taking their services back to back and paying them money. Once you have paid the they won't give you appointment when you ask them and give excuses that they are short staffed or take appointment next time or next week. This is vlcc I am talking about being handled by rupali and her managers kitty priti and sunita. I couldn't come fr sometimes due to lock down and sunita threatened me that they will cancel all my services taken for lakhs of rupees if I don't pay them gst or take any new service.i want to lodge a formal complaint about it and they are torturing their clients mentally and financially. They don't even respect their own staff and shout at them in front of every one

My wife, Sweety Singh, got waxing done from VLCC Dwarka Sector 12-A, New Delhi on 11 June 2022, and the outcome of the waxing is in the photos below.

She is pregnant and has to suffer these burn injuries because of the careless and utter disregard to empathy by the VLCC staff.

Hi Myself tanu rai from gurgaon sector 13

9 Months Back I have enrolled to a weight loss program in VLCC, sector 15 branch gurgaon in which i have paid Rs.10000.00 for the program through BOi debit card also in addition to that the center head Mrs. Kriti have asked to pay additional 3000rs + 500 That too i paid to her through GPay. In total I have paid Rs.13500. But after a week of program i have not satisfied and having problem with abdomen pain, Swellings in abdomen and dis-entry. I have stopped attend the program and i have asked for the refund. but till date there is no response from their side and initiate taken. they are telling we cant refund the money.

You please kindly look into this and do the needful to get back my money.

Had joined vlcc thru their sales girl Jayshree Udaykumar for weight loss program along with my wife and paid hefty amount. After few days centre closed down and they forced us to go to remote centre and there no promised treatment was given such as lipo and detox. Nobody is there to here our complain no male technician to attend and approaching all higher officials they stopped taking my calls and entire money we paid for myself and my wife is lost. Jayshree Udaykumar stopped taking our calls and on meeting personally she is just ignoring us and asking us to take to the company call centre.

Highly unprofessional and dishonest lady so also
The VLCC management.

Management people I spoke is Mr Dev miss Manik Pande miss Gargi misss jeel and of course Miss Jayshree

Please be aware of them and request to get money recovered from them

Note: I was not able to write my full complaint in my previous complaint. I am not able to edit or delete my previous complaint which is with subject:did not provide me full service. You can delete that complaint and consider this one.

I am saylee pawar. I have taken laser hair removal package at VLCC vadodra rececourse branch. When I took this package Meena was working there and after negotiating she was agreed to give me 8 full body sessions in 40k. She asked me to pay full payment in one time. And i paid full amount before taking session. When I took my first session, they gave me my file to sign on it and i saw they have written 7 session on my file. So I asked them about it, so receptionist said that she will talk to manager and get back to me. When I went for my 2bd session sapna who did my laser session and recentionist confirmed that I will get 8 session but on file it will remain 7 only as 8th season will be complimentary from their side. On 3rd may I went to take my 7th session and branch manager Radha said that that was my last session . And they will not give me 8th session. When I said this is cheating with me as at the time of payment they promised me 8 sessions and now you are giving me 7 sessions only she said that she can't help me as the staff has been changed and they are not robbing me. As they already have given me 7 sessions.

They asked me to pay full payment before taking the service and now they are denying me to give full service.

Even they do not have Dr to do servicea. While booking they clearly told me that laser expert will do your service but lase treatment was done by sapna who is just beautician and not laser expert. Dr was never there to check my hair growth or to keep an eye on my treatment. Hair growth checked by manager Radha only and she only give consultantation. When I book my session Meena checked my hair growth and told me that 8 sessions will be sufficient and i will be getting 95% hair reduction but even after my 7 sessions it's not even 50% reduce.
There service is pathetic. No hygiene maintenan at all. During the session sapna used to go our several time. No proper shaving before session. And i got so many dark spots because of her carelessness.

This is clearly cheating with me. I want you to take action against this and provide me my full service or full refund...and when I say full service i mean 95% of hair reduction.
Please take action against it.
Thank you

I am saylee pawar. I have taken laser hair removal package at VLCC vadodra recourse branch. When I took this package Meena was working there and after negotiating she was agreed to give me 8 full body sessions in 40k. She asked me to pay full payment in one time. And i paid full amount before taking session. When I took my first session, they gave me my file to sign on it and i saw they have written 7 session on my file. So I asked them about it, so receptionist said that she will talk to manager and get back to me. When I went for my 2bd session sapna who did my laser session and recentionist confirmed that I will get 8 session but on file it will remain 7 only as 8th season will be complimentary from their side. On 3rd may I went to take my 7th session and branch manager Radha said that that was my last session . And they will not give me 8th session. When I said this is cheating with me as at the time of payment they promised me 8 sessions and now you are giving me 7 sessions only she said that she can't help me as the staff has been changed and they are not robbing me. As they already have given me 7 sessions.

They asked me to pay full payment before taking the service and now they are denying me to give full service.

This is clearly cheating with me. I want you to take action against this and provide me my full service.

This is Preeti from Aurangabad Maharashtra..
I'm taking laser hair reduction treatment from last 1 year .. I've not seen any results.. I've paid your fees one handed... Before paying money you promised me that I'll get 100% results... It's 1 year now I've not got any results .. I want refund you have wasted my so much of time.. because of shaving I've got thick and dark hairs.. I always wear mask because my upperlips area chin area and checks has got so much of hairs... Because of this I never go out do nothing I'm so depressed because of you.. I want my money back so I can take laser treatment from somewhere else.. I need ur reply ASAP or else I'll take strict action against you... [protected]@gmail.com this is my email ID

I took service at Kandivali west Mumbai branch.

I was told to take family card and they took 10k in advance for my service.

All services were pathetic and the hair expert guy Santosh was pathetic.

Also they invoiced me for service which I did not take and ultized all the 10k

Need refund and compensation

I went to vlcc behala center for hair extension service. They have deducted Rs.10280 tgrough credit card as downpaymnet of total cost of Rs. 70280 and tried to give loan from HDFC finance but they failed. They even did not provided any receipt of the paid amount. I don’t want to avail this service now as they misguided me about the loan procedure. Now when I want my money back they are not giving me any estimated time for the same.

Hi Team,

This mail is regarding your outlet at Shakespeare Sarani Branch, Kolkata which has an employee by the name of Ms. Sonali (Tall lady).

This mail comes to you after repeated rude, indecent, impolite and misbehaving behaviour of your employee.

This has happened a lot many times over a certain period of time.

She is extremely arrogant, rude and a very pathetic behaviour, and the worst part is, this has been on a continuous basis for treating other customers this way.

How can you endorse or allow such an employee to handle your customers and billing at the front desk reception ??

It has become an absolute repeated habit of this lady to talk very rudely, harshly and always in a very argumentative tone, always replying harshly to customers. Therefore it is an unpleasant and unavoidable nuisance every time with her. I will not let this pass lightly nor go in vain.

How can you allow such behaviour in your company ??

How can you appoint someone that too for a front desk, who does not have an inch of humility/politeness in her behaviour ??

How can you let someone work in your wellness/hospitality department which has a very hostile and animosity attitude ??

I want to ask your organization, how do you allow such behaviour of your employees towards the customers ??

Are you implying that your organization supports and endorses such rude behaviour towards customers ??

How can you be so ignorant all this while waiting for customers to get so frustrated to actually file for a formal complaint ??

This is absolutely and practically not tolerable. You may allow such employees and support their behaviour, but we will definitely not tolerate such nonsense attitudes from your staff and that too when we are high paying customers to avail your services.

I am waiting to hear from you regarding this matter. Consider this as my formal complaint.

Please be advised that if I find no further action is taken in this matter, I will move ahead with a formal police complaint against your branch employee in Beniapukur Police Station, considering this mail notifying your company as a written complaint notice of her behaviour on today's date.

Kindly see the matter.

Thanking you,


Harsh Garg

Hi Myself SURESHKUMAR from Salem TamilNadu,

2 Months Back I have enrolled to a weight loss program in VLCC, Salem Branch Tamilnadu in which i have paid Rs.40000.00 for the program through Bajaj EMI also in addition to that the center head Mrs. Rukmani have asked to pay additional 4000rs for making it in EMI, That too i paid to her through GPay. In total I have paid Rs.44000. But after a week of program i have not satisfied and having problem with abdomen pain, Swellings in abdomen and dis-entry. I have stopped attend the program and i have asked for the refund. but till date there is no response from their side and initiate taken. they are telling we cant refund the money, i[censored] want money ask your friend to join instead o[censored]. this is complete rubbish that how can i refer a friend in which i'm nor satisfied.

You please kindly look into this and do the needful to get back my money.

My Mobile Number: [protected]

This is Ms. Bhargavi, Client ID: CLMC/20/[protected], I had enrolled with VLCC in December 2019 for the weightless program and Due to Covid have not been visiting the centre during the peak Covid periods in the year 2020 & 2021.
but I had made attempts to visit the sadashivnagar centre when ever the pandemic was under control.
ever since then there has always been a problem with the unavailability of the Female therapists in the early morning hours and I was unable to take sessions uninterruptedly for a very long time. every time I raised my concern with the incharges Ms. Bindhu and Manager Ms. Jyothi, then went on giving lame excuses and also did not hire any therapists to fix the problem.
there is only one female therapist available after 8am in the morning which will be very inconvenient time to visit and also there are many other female clients who also book their appointments at that time making it extremely impossible to get sessions regularly.

still after much pressurisation they appointed a staff for 7am, who is also very irregular and again the same problem.

the concern here is there is inadequate staff/female therapists at this branch to handle the female client crowd in the morning wee hours causing a lot of inconvenience and irregularities to clients.

there have been many days I have come and waited for too long for the availability for the therapist or returned since they are busy even after having an appointment.

also they have not bothered to take any action to fix the issue even after escalating the matter several times, by myself and other clients too.

hence I am extremely tortured and stressed by this behaviour of the staff of VLCC and hence request you to refund the amount paid and let me free from relationship with VLCC.
anyway it has not been helpful to me anyway to loose weight due to non availability of appointment or therapists regularly.