VLCC Health Care / Wellness Customer Care
VLCC Health Care Ltd.
Customer satisfaction rating: 64%
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461
COMPLAINTS

VLCC Health Care / Wellness Customer Care

VLCC Health Care Ltd.

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Address
64, HSIIDC Sector - 18, Maruti Industrial Area
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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40

Phone:
Phone:
+91 11 4163 1976  [Regd. Office]
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+91 11 4163 2464  [Regd. Office]
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+91 12 4471 9700  [Corp. Office]
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+91 11 4163 2463  [Regd. Office]
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+91 11 4163 1975  [Regd. Office]
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Fax:
Fax:
+91 12 4401 1371  

Additional info
Registered Office
M-14, Commercial Complex, M Block Market, Greater Kailash Part-II, New Delhi, Delhi 110048
+91 11 4163 1975
+91 11 4163 1976
+91 11 4163 2463
+91 11 4163 2464

Corporate Office
64, HSIDC Sector 18, Maruti Industrial Area, Gurgaon – 122015, Haryana
+91 12 4471 9700
View More Information...

Customer satisfaction rating
64%
Complaints
461
Pending
72
Resolved
275
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

VLCC Health Care / Wellness Complaints & Reviews

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VLCC Health Care / Wellness — ordered product not received no acknowledgement

 chaitanya mvvk on Feb 20, 2019
Hi team,

I have ordered some lotion and cream on vlcc personal care website on December 14' 2018.
Still the order not recieved after 65 days.
When I called the customer care they are replying we will soon ship it. Having shipping issues. Then why should they have taken the order in first place. They should not take the new orders and place the website on hold. But still taking orders and fooling customers. This is beyond patience and worst customer experience. If I asked to escalate the issue now, they are asking me to cancel the order. Waited for 65 days of my order...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — pathetic service, no accountability, no professionalism, no result - diode laser hair reduction treatment at vlcc

 jainaks10 on Feb 18, 2019
Inspite of repeated emails and tweets about the problems faced by us in undertaking diode laser hair reduction treatment at your shankar nagar, raipur branch no action has been taken till date. The no protocol/guidelines are followed while taking session. The laser machine is not available on time, 50-52 days gap between two sessions is taken casually by the staff. Have taken 2 sessions till date but result is zero. No accountability, no professionalism. Eye protection glass is also not provided to us. Hygiene is not maintained. Worst experience. Need my money back....
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — vlcc not doing vendor payment

 Dipyaman Chakraborty on Feb 13, 2019
I am a job consultant from kolkata. As per our understanding and agreement vlcc personal care limited asked for manpower for their organization. We provided many out of that three of them joined and continued. Now despite of repetitive reminder over email, phone they are not paying us the payments. They are keep false promising for last 9 to 10 months. We have all documents which can be shared on request. I can share the name & number of their concerned hr managers who ere & looking after recruitment & payment. Its total of inr 59000/-.

Please help to recover the money and save this...
Complaint comments  Read comments Complaint category Loans

VLCC Health Care / Wellness — makeup

 Priyadarshni Singh on Feb 13, 2019
Yaha pe purane make-up ka saman use kiya jata hai. Mere engagement me mujhe bhoot bana diya thaa or paisa 21k liya waha ke staff jante huye ye sab karte hai.

I want my money back. Patna ke vijay nagar bailey road wale branch me karwaya thaa make-up maine.
Ispe ek strict action lena chahiye taki baad me kisi ko prob naa ho. Mujhe mera paisa wapsa chahiye or action lena chahiye unlogo pe jo aisa kaam kar rahe hai....
Complaint comments  Read comments Complaint category Cosmetics

VLCC Health Care / Wellness — not giving / giving false date appointments

 Shubham3112 on Feb 9, 2019
I shubham has booked a 6 session full body laser package worth rs 55000 for which i paid in july 2018. Since last 3 months i have not been given appointment for the session despite giving multiple calls. Today (9/2/19) i was given appointment in new friends colony branch for which i drove 25 kms & took a leave from my hospital. Here they denied any appointment & said that preet vihar branch did not confirm any appointment. When i called preet vihar i was told that there was some confusion. Vlcc only entertains till they take money from you & then forgets the customer. I regret my decision to choose...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — cheating on cool tech service

 Madhurima Mridha on Feb 4, 2019
I had taken a cool tech service of 59000 rupees for my thighs from vlcc kasba. It was promised to me that it will permanently resuce thighs otherwise there will be a refund. I had taken this service in 2017 from then onwards i have been calling the office and customer care for the refund they are not even answering. Everytime they ask me to wait for 48hrs then no response. This time i will take legal action if no refund is made...
Complaint comments  Read comments Complaint category Cosmetics

VLCC Health Care / Wellness — hair wash and blowdry

 Vidhi Khare on Jan 29, 2019
Horrible experience at vlcc salon, sec 18 noida. It was my first visit at this salon and i decided to get a hair wash and blow dry done. I was asked to sit on a chair and my hair wash started. Then hairdresser informed me that water is coming really slow and asked me to wait for 5 mins. After waiting for much longer (Approx 15minutes) they asked me to shift to another chair. But water at this chair was not warm. I was asked to wait again for warm water (Approx.10 minutes) and finally we proceeded to wash with cold water. For drying hair, they had an old school and slow hair dryer so i asked them...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

VLCC Health Care / Wellness — wrong service

 Bharath Tharakesh on Jan 24, 2019
I visited annanagar branch for pigmentation treatment subha is not a doctor she is just a consultant said she can remove pigmentation and got money 30000 after paying money they did couple of session of glits glow after going that my skin become so dark.

I went to centre and asked my money refund vp sheeba said no refund wil be provided if you want to go legally please proceed

Then after speaking to meena beauty head she told to visit adyar branch were they can help me with pigmentation treatment as i was not happy with service my whole package was transferred to adyar...
Complaint comments  Read comments Complaint category Cosmetics

VLCC Health Care / Wellness — lesser [Resolved]

 Manpreet kaur preet on Jan 24, 2019
Dear sir/ mam
I am visited your vlcc centre ludhiana before 3 months for free trail season of lasser but your team book my package of lasser at rs 18000. After first setting my skin burn and damage. I am visited and complaint to your team but they are not give me any salutation.

Still he is not any revert to me.
They miss guide to me, i m not satisfied with services of vlcc so i want to refund my payment.

Thanks
Manpreet kaur
[protected]...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — ahmedabad, baleshwar square branch, keratin hair treatment

 Nikitappp on Jan 23, 2019
I was called one day before for consultation of keratin treatment for hair, the guy checked my hairs and booked a appointment for next day at 11, then they cancelled and gave us the slot of 5.
After reaching @5 they again started checking my hairs and started giving reason of lice and all and denied the treatment. What is the point of consultation before.

Please help...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

VLCC Health Care / Wellness — request for refund for body laser

 Ritoob on Jan 21, 2019
I enrolled with VLCC for body laser on 25th September 2018. But could not get my body laser due to the following reasons;
First Appointment: The doctor was busy so the staff suggested to take only face laser.
Second Appointment: Doctor unavailable so the staff asked a technician to do the laser. She started from face but the results were very poor. Clearly, the technician (Anjali) lacked experience so I had to ask the manager of the facility ( Ms Reema) to give me appointment only with the doctor. Thats when I found out that the Doctor has resigned also they themselves appointed the...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — got severe multiple burns from the laser session [Resolved]

 Remita RM on Jan 6, 2019
I paid 59000 for the laser hair removal treatment package. I have barely completed 3 sessions of the 6 sessions. And only one hair spa from the package. I had a session on saturday on 8th december, 2018. I got severe burns from this session and i have shared the pictures with them and asked them to visit me if they need to verify. I am asking them to refund rs[protected]+1700+1700+718+4500) for the rest of the sessions and treatment which i am not willing to take because of the burns and scars. They didn't reply back on refunding instead they are persuading me into visiting their center so that...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

VLCC Health Care / Wellness — regarding laser packages I purchased in jan 2018 with not getting services no bills are given [Resolved]

 DrRichamina on Dec 30, 2018
I purchased the laser packages worth 59000+37000 and the sector 15 gurgaon branch didn't give me bill neither were their services good so i requested a change of center or return the money that's when they stopped entertaining totally. I've the online transaction history available. I officially complained to customer care since september 2018 and they always tell me to wait since the concerned team member is unavailable.
If this the customer support and services you are offering then vlcc should be ashamed of themselves.
I've been a loyal member since 2007 and now with this kind...
Complaint comments  Read comments [3]Complaint category Hair and Beauty Salons

VLCC Health Care / Wellness — poor service vlcc anna nagar [Resolved]

 Bharath Tharakesh on Dec 30, 2018
Went for pigmentation treatment and my skin went wrong i need my money back from vlcc annanagar branch if i ask money they are asking me to take action legally.

When i went to vlcc annanagar subha is a manager who suggests me treatment but she is not a doctor how can a manager promise to fix the issue with my skin just to get money out of pocket she promised me and applied my face...
Complaint comments  Read comments [5]Complaint category Hair and Beauty Salons

VLCC Health Care / Wellness — misleading information [Resolved]

 Jyoti Jy on Dec 30, 2018
I got a call from vlcc saying that they are giving haircut for 399 and was asked to book an appointment.

I booked an appointment and after the haircut i was told that the charge is some 600 rs. And when i mentioned that i was informed that the haircut is for 399 and now they are changing the the price. Then they told me for 399 is for hair trimming and hair cut is expensive and some #.

They told me that the bill is 825 and they actually charged me 924 rs.

Misleading information one after the other....
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — service issue [Resolved]

 naina tanwar on Jan 2, 2019
Sir/mdm,
My name is naina tanwar.i m live in indore. I m join vlcc in augest 18 and vlcc centre y.n road indore first service provide then again i m asking service vlcc employee not responding.i asking for join vlcc jan 19 in complete my package because jan in marriage.but resprentive not responding.
Kindly refund my all amount because i m not satisfied vlcc service.i m try many time call and visit the store.but vlcc represntive not responding.then i deceided my all package are cancel and refund my amt.plz help me.because i m not interested service are very poor.plz solution otherwise...
Complaint comments  Read comments Complaint category Wedding services

VLCC Health Care / Wellness — not happy with staff at vlcc sector 35 c, chandigarh - want a refund of my money [Resolved]

 Ritoob on Dec 24, 2018
I enrolled with VLCC for body laser on 25th September 2018. But could not get my body laser due to the following reasons;
First Appointment: The doctor was busy so the staff suggested to take only face laser.
Second Appointment: Doctor unavailable so the staff asked a technician to do the laser. She started from face but the results were very poor. Clearly, the technician (Anjali) lacked experience so I had to ask the manager of the facility ( Ms Reema) to give me appointment only with the doctor. Thats when I found out that the Doctor has resigned also they themselves appointed the...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — vlcc centre, sector 41, noida

 Pritis02 on Dec 22, 2018
The centre is very ill managed. Customer's time is of no value to the local management. I am availing some services there for which i was given an appointment at 1 pm on 20.12.2018. However, i waited for almost an hour but my session did not start. I was told that due to some cleaning work done that day the earlier session started a bit delayed and that my session would be delayed by 15 minutes. This 15 minutes however became 1 hour. Now my question is that does the centre has no responsibility to inform me in advance that my session will be delayed. I could have decided to go or not accordingly....
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — weight loss 45000 package [Resolved]

 Roshini on Dec 22, 2018
Vlcc is cheating me.. I have not got any results. I have paid 45k for my 20kg weight loss. But i have lost only 3kgs in 4mnths.. The service i have used.. They are giving value of 11600.. Remaining money is left with them. Since i am not getting results... I don't want to continue n waste my time. I have approached three time to the docs n every now n then i kept telling i am not satisfied. These people also promised for 2lipo along this package but never gave me this treatment they always said the required machine is not thr. It's been 4mnts.. They didn't get tht.. They lie big time.. Most of them...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — I'm complaining about weight loss service money return [Resolved]

 Anji Jaiswal on Dec 21, 2018
I want my money refund actually i went to ur vijay nagar vlcc center for weight loose service n ur client khushboo attending me n give me all the information about packages of weight loose n i agreed to 5 kg weight loose package with is 7000/- means rs. 1250 per kg n she gave discount n said u can paid rs. 7000 for 5 kg so i told her plz give one day or some hour to discuss my friend then she force me that is u have to payment right noe when i'm requesting her plz give me some tym fir the call my friend then she said okay u can after discussing my friend i agreed rs. 7000 package then she again...
Complaint comments  Read comments Complaint category Fitness Centers

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