VLCC Health Care / Wellness Customer Care
VLCC Health Care Ltd.
Customer satisfaction rating: 62%
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493
COMPLAINTS

VLCC Health Care / Wellness Customer Care

VLCC Health Care Ltd.

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Address
64, HSIIDC Sector - 18, Maruti Industrial Area
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4163 1976  [Regd. Office]
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+91 11 4163 2464  [Regd. Office]
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+91 12 4471 9700  [Corp. Office]
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+91 11 4163 2463  [Regd. Office]
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+91 11 4163 1975  [Regd. Office]
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Fax:
Fax:
+91 12 4401 1371  

Additional info
Registered Office
M-14, Commercial Complex, M Block Market, Greater Kailash Part-II, New Delhi, Delhi 110048
+91 11 4163 1975
+91 11 4163 1976
+91 11 4163 2463
+91 11 4163 2464

Corporate Office
64, HSIDC Sector 18, Maruti Industrial Area, Gurgaon – 122015, Haryana
+91 12 4471 9700
View More Information...

Customer satisfaction rating
62%
Complaints
493
Pending
63
Resolved
289
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

VLCC Health Care / Wellness related photos (54)

VLCC Health Care / Wellness Complaints & Reviews

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VLCC Health Care / Wellness — need my money refund. total useless, the poorest customer support

 Maria J on Apr 12, 2019
Took weight loss session few years back and couldn’t continue since i got pregnant immediately so i started calling them for the solution later and no one bothered to help me out. Sent n number of mails and calls to customer service people but no one replies me properly everytime they say u will receive a call shortly from the branch and nothing happened till now. And everytime i call this stupid customer service and i have to give the complete details again and again, they don’t even track anything from the mobile number. Such a useless system. Now it’s hightime can’t wait anymore i need...
Complaint comments  Read comments [1]Complaint category Health & Beauty

VLCC Health Care / Wellness — poor service and incompetent staff

 Jaingareema on Apr 12, 2019
I booked vlcc vanity for first time for a cleanup and pedicure. The staff brought broken black lofha and when i. Complaint to the customer care she said "i should have bought broken lofha and be done with the pedicure". The staff then promised me 300 discount on service, but when i. Contacted them they infirmed me that they csn only offer standard pedicure at discounted rates which i refused. After must discussion i booked chandan haldi facial and face bleach and then at the time of service the lady calls me and informs me that she doesn't have the kit for chandan haldi facial. During booking i...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — online purchase of laser session at lcc-billing details cannot be traced at the centre.

 Drsk15 on Apr 12, 2019
On 28th march, i purchased a laser session online through official vlcc website (Paid through debit card) for full arms. I got the order confirmation after the payment. But, when i went to the faridabad vlcc centre for taking the laser session that i had paid for online.. Vlcc people said that they cannot provide me the laser session as they cannot see any billing done for the session when they check via my phone number or mail id. They told me that i should call customer support, as the payment was done online so the centre could not help in this regard. On calling customer care i was told to email...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — laser hair removal treatment

 Pujaa V Desai on Apr 12, 2019
Hi,

My name is pooja desai i have paid for laser hair removal treatment in kandivali vlcc but everytime they are delaying treatment i don't know reason y their is no refund if u don't want to do treatment n plus very bad customer service it's me who call and follow them every now n then but then also no response kaya is no 1 and beat then vlcc i want my refund...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — horrible vendor management by hr team

 NNils on Apr 10, 2019
We are working with vlcc healthcare ltd when vijay lakra was hr (Year 2013). Then we worked with pallavi shukla - hr, then ginu nair, then uma sharma. Till then everything was going fine. Our payment terms was 90 days & we usually get payouts within 100-120 days.

From 2017 july onwards when shadab was hr manager we are facing terrible payments issues. No one in hr department or accounts is providing us correct information about payments. Radhika makker had taken the charge on recruitment on dec 2017 & we had closed 50+ position with her.

The below issues we have faced...
Complaint comments  Read comments Complaint category Other

VLCC Health Care / Wellness — keratin treatment

 Suji Ramkumar on Apr 8, 2019
Hi, this is sujatha.. I went to vlcc annanagar branch asking them to suggest a treatment for my frizzy dry hair.. They suggestedme to take up kerratin treatment.. I agreed to it and got it done.. I was told that the kerratin treatment would last for a maximum of 5 months..
Aftr they gave a first wash it was awesome.. Its been only 1 month since i took my kerratin infusion.. My hair almost looks like the hair before treatment. Wwn i went and asked them, the person concerned is telling me that it may vary from person to person and wont stay on a colored hair.. (I do colrinv only for grey coverage)...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

VLCC Health Care / Wellness — unsatisfied with the service and staff

 Sweet k on Apr 6, 2019
I had a Brazilian keratin treatment done, as per the review and money charged didn't get the results. Spent 6000+RS for the service. Furthermore the staff at reception area wasn't well mannered. They don't know how to value customers time. I will not recommend to anyone to go for the same treatment 🙄😏😖. Secondly the website price for the services was so misleading as compared to the actual price charged. M highly disappointed with VLCC...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — sold used products and harassed

 Komalrajivverma on Apr 2, 2019
I bought two products(vlcc sandal cleansing milk and vlcc vitalift serum) from VLCC Institute in Ranjit Avenue, Amritsar-143001.but when i opened products at home.cleansing milk was 1/4 in bottle and anti aging serum bottle was all empty.when i visited at vlcc to complaint about this.The behaviour of staff was very unprofessional and way of talking was very cheap.To see their behaviour i requested them to refund my money back and gave their products back.they kept my products and dint give my refund.they noted down my number and said they will revert me within week.after few days i made a phone...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — facial-de tan

 Shruti_Singh on Mar 30, 2019
I got de tan facial from vlcc, mauji colony, jaipur.
They did use the cream properly, massage was not at all given.
The beautician was just manipulating me to go for her private services.
And criticism was made against the facial by her only.
My money was literally wasted.

They charged me ₹ 1180 for that.
I want my money back.
It was truly a way of fooling the customer.

Cheaters.
Vlcc people appear to be cheater to me after this....
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — package lapse

 dnshukla79 on Mar 29, 2019
I have joined vlcc in 2017 for weight loss & continuing by renewal of package at regular intervals. Last 3-4 months i was unable to go centre due to my job constraints that i have informed them time to time. Today i visited centre now they are telling that if you renew package then only old package will be revived neither it will be lapsed. One more thing they don't have any record of my last booked package either in system or manual folder.
Repeatedly counselors are getting changed & while booking package they tell something after booking their behaviour gets change. Most of the time centre...
Complaint comments  Read comments Complaint category Weight Loss Products

VLCC Health Care / Wellness — harassment

 ziyansh on Mar 27, 2019
I got a call from vlcc before some days the executive explained me that they have free consulting and free underarm trial session for me and i book an appointment for today but when i reached at vlcc center at vadodara they started arguing that they haven't called me by saying they don't even have my contact no. And were keep asking me for proof and started crosschecking asking me the no. I received call from and all as usual drama "i am saying this because this happened with me before also". And my sister had also faced the same problem at the same vlcc center that's why i decided to complain against...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — charcoal facial

 Karan Sathishsable on Mar 27, 2019
I visited vlcc’s hrbr layout branch 5 months back for a facial, the so called area head and the local representative tricked me into getting a package instead of facial and suggested a 7 sessions for 36k but on discount gave it for 25k. Once you pay the money their job is done in finding a bakra it’s not about customer service or extending their customised service. If you to follow up multiple times for booking and even for the bill you paid, leave alone the end result it’s just a waste of money better was to donate to a charity. The customer service and the expertise level of beauticians...
Complaint comments  Read comments [1]Complaint category Health & Beauty

VLCC Health Care / Wellness — appointment booking and totally worse service

 Hiren K. Bapodra on Mar 26, 2019
I am talking from ahmedabad and have already done 4 seatings at sg highway branch
And everytime i call continually for 3-4 days for booking appointment and never got reply on time
This i have been calling since 18 of march for the appointment but till today i didn't get reply
Every time i get thesame reply
" this department is handled by bhavna she will call i have all the call details and everytime i call they note my number and name and again the same reply today it's 26 almost 9 days
Today morning i called again she noted my number and said dr nilam will...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — refund of money towards service for lipo detox treatment

 Garima queen on Mar 26, 2019
I have already emailed you the following. Kindly look into this complaint and return my money as soon as possible.. I emailed to noida. [email protected]:

Dear sir/madam,
My name is xx (Exact name mentioned in email). I am from yy (Exact location mentioned in email). I visited vlcc, noida on 10th march 2019 and enquired about tummy slimming treatment. I was assisted by dr divya. After our discussions, she suggested to get lipo detox treatment. She at that time didn't ask for any of my medical condition that restricted the use of machine. No form was also filled. I made a...
Complaint comments  Read comments [1]Complaint category Health & Beauty

VLCC Health Care / Wellness — overall treatment for face skin

 angad patil on Mar 25, 2019
Overall treatment for face skin just waste of money,
Also vlcc andheri east staff ms. Pratibha will give you fake commitment which is not at all possible,
After collecting payment from customer you wont get invoice & receipt,
Also they will never share details in writing... Everything they say on verbal basis.

Also your paid money non-refundable.

I will strongly recommend not to visit any vlcc... Due to such a false commitment....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

VLCC Health Care / Wellness — vlcc cheating and not providing service after grabbing huge amount of money.

 sadafjso on Mar 25, 2019
Vlcc himayat nagar petsonnals have already taken 12, 500 from me to provide a double chin reduction treatment,. But after grabbing money, now they aren't giving me service for d same and asking me to wait for indefinite time. Kindly help me in this connection, as it has become very difficult to face such kind of cheating from d himayat nagar branch perfonnels and it's affiliated centres as well, including area managers also who aren't ready to return back my money nor providing me service for d same... Waiting for early response. Thanx...
Complaint comments  Read comments Complaint category Fitness Centers

VLCC Health Care / Wellness — face laser

 Shivikp96 on Mar 23, 2019
I have taken my laser package for 23, 000/- in december. And vlcc varanasi has told me they will do it on my skin (Acne prone) when i went for the first sitting in december end they said they cannot do on my skin as there are visible acne’s. Then i went again in january they did not do the laser. Then i went again in march that is 23rd march, i took the appointment on 22nd for my laser. When i visited them, they said our doc is not avaible and will come next month, they did laser on my half face, by their random untrained person not the doc. Why half face? And why not the doc? For this pathetic...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — gel nail extension and eyelash extension

 ഹർഷ അനി ദാസ് on Mar 22, 2019
I had such a terrible experience getting my nail extension and eyelash extension done in vlcc anna nagar branch. The person who did my nails was so unprofessional. I was bleeding while she was filing my nails.. It was painful. I felt like she was doing it for the first time in her life. She handled my nails so roughly. And it looks so messy. There is no proper shape and even the nail polish wasn't applied properly. During my eyelash extension they didn't have proper glue. And even that was messed up. Never seen such an unprofessional salon in my life. And after everything they charged me a huge...
Complaint comments  Read comments Complaint category Health & Beauty

VLCC Health Care / Wellness — ordered products & paid but still not received (4 month gone)

 Renukadevi Vm on Mar 22, 2019
I have ordered products on vlcc personal care website 4 months back, but i still not received my products.

Also i bought two 1000 rupees gift vouchers for that i need to receive 6 separate discount coupons, but they delivered only three, out three only one coupon worked. Rest not working.

When i called the customer care they are not responding, asking me to send mail. But after sending mails no reply from them. They are fooling customers by giving fake offers i lost almost 2000 rupees. Cheating vlcc....
Complaint comments  Read comments Complaint category Cosmetics

VLCC Health Care / Wellness — regarding transfer of laser package

 purvagoyal on Mar 19, 2019
I had asked to get my laser package transfered to another city (Raipur) but have received worse than pathetic response from vlcc gk ll branch.in spite of regular follow-ups and reminders nothing has been done yet.in fact even the other branch of vlcc itself has failed to get a response from gk ll branch. I never expected vlcc to be so unprofessional....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

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