Vodafone — Wrong billing | |||
Your letter dated 15-10-14 was received by me on 31-10-14. At the outset I wish to inform you that I have not applied for the above mentioned mobile nos. Surprising and shocked how it was issued in my name when I have not applied On 8-8-14 I received Vodafone bill for the above mentioned no. All these mobile no have the same address details and it looks that the all these no is issued at the same time. It was shocking for me as I have not applied for theses mobile no. I visited the Vodafone store at Lower Parel-Peninsula. Met the store manager Sarita and discussed with her regarding the bill received by me for the above no which I have never applied. She checked her system in my presence and informed me that the verification report was negative for all the numbers. How a mobile connection can be activated if the verification report is negative also how it can be activated without waiting for the verification report. She assured me that she will investigate the matter and revert back to me On the mobile bills my name is mentioned and it is also mentioned Axis bank[protected]. The address mentioned is also not proper. I don’t work for axis bank and have never worked for Axis Bank. I have my own business It is a normal procedure that I.D verification of the applicant is checked before processing the application. It looks no such care was taken before processing the application. It looks that person processing the application at Vodafone and the applicant have acted in collusion to cheat me Sarita the Store Manager at Peninsula lower Parel did not revert back to me. Instead one MR Amit patel- Sr team manager Corporate Sale of Interactive marketing (associate of Vodafone) called me up regarding the Mobile bills. He informed me that he is investigating the matter. Around 11-8-14 he visited our office at Dadar (w). He was himself surprised how this connection was issued when the document and I.D was not verified and also the verification report was negative. He said that he will investigate the matter and revert back to me. On 12-8-14 Mr. Amit sent a picture of one Mr. Mukesh who he said was working for Airtel at their Andheri office and checked with me whether I knew him. I replied that I do not know Mr. Mukesh. Around Jan/Feb 2014 we had ported out of Vodafone to Airtel. We were a customer of Vodafone for 3-4 years holding the following no [protected]/[protected]/[protected]. While porting out I had submitted the passport copy and my photograph to Air tel Around mid-September Mr. Amit called me up and requested that I visit their office as they have been able to get hold of Mr. Mukesh who he said has applied for mobile no on my name and forged my signature. During my visit to their office I also met Mr. Sunil who is a senior of Mr. Amit. He was also apprised about the complete incident. They had called me to verify and confirm whether I knew Mr. Mukesh. I informed them that I did not know Mr. Mukesh and have never met him before. They then informed me that they will deal with him and recover the bill amount and requested me to leave. After this there was no communication from Mr. Amit. On 7-10-14 I called Mr. Amit to enquire the progress on the matter. He informed me that Mr. Mukesh was in the hospital and that they are making efforts to recover the money from the family. When all this action is in progress I suddenly receive a letter from your office asking me to pay up the bill failing which legal proceeding will be initiated against me. Pl notes that I have not applied for the above mobile no’s and hence I am not responsible for bill payment of the same. Vodafone should have taken due diligence and care before processing the application and giving the connection. The dynamic credit limit on each of the no is only Rs 500. All call have been made on 29-7-14 between 22-.29.28 to 23.42.38(time) and they are all I.S.D call made to the same country. I cannot be held responsible for the lapse committed by Vodafone contact details-mayank kothari mob [protected] e.[protected]@gmail.com Was this information helpful? | |||
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Vodafone India customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
sir my vodafone postpaid(donger) number is [protected]
my bill for current month i have activated 300 mb booster pack.
i had used only 4 mb extra and vodafone have charged 750 for that
as such acc to plan detail given to me their representative if i cross limit then i will be charged 4 ps/kb after 1 gb as i had activated 250/1gb pack for a month
and nw as per their hidden charges/terms & condition policy they had charged 750 extra saying that if i activate booster pack i have to pay 750 +100.
i had a good image about that company but this incident have shattered my confidence in there organisation.
so either they refund those 750 charged extra from me and charge me only for extra data consumed or i will be forced to deactivate the connection and i will move to airtel/MTNL.
and please i[censored] ask there rep to call me, pls connect me to a person who have some authority and who can take decision on the spot.
most of their customer care rep just say sorry or pls call on *********** number. they are paid just to say say sorry sir without any solution.
with regards
an extremely disappointed customer
Asst Commandant Yougender Singh
my bill for current month i have activated 300 mb booster pack.
i had used only 4 mb extra and vodafone have charged 750 for that
as such acc to plan detail given to me their representative if i cross limit then i will be charged 4 ps/kb after 1 gb as i had activated 250/1gb pack for a month
and nw as per their hidden charges/terms & condition policy they had charged 750 extra saying that if i activate booster pack i have to pay 750 +100.
i had a good image about that company but this incident have shattered my confidence in there organisation.
so either they refund those 750 charged extra from me and charge me only for extra data consumed or i will be forced to deactivate the connection and i will move to airtel/MTNL.
and please i[censored] ask there rep to call me, pls connect me to a person who have some authority and who can take decision on the spot.
most of their customer care rep just say sorry or pls call on *********** number. they are paid just to say say sorry sir without any solution.
with regards
an extremely disappointed customer
Asst Commandant Yougender Singh
Wrong information though customer care & outlet executive.
1> The bill shows i have used more then 1500 mbs of internet. I use broadband in my home. and i am in office for more then 9 hours everyday and using broadband over there as well.
(Please see attached picture).
And please do note i have a 2g connection and its prtty slow over journeys. Please tell me if its logical to agree that someone can use even more than 300 mb in 27 days in my conditions.
And as i was in travel i was not using the phone as well for more then 10 days in the month of june.
2> I was concerned that i was getting 100 mins of free local calls every month. even i have paid for 246 more in my previous billing circle. And yet i don't make many calls but the bill says i have exhausted more then that. seems pretty unreal.
3> when i called the customer care on the 30th of June. they told me on 29th of june i have made a call and talked for 4 hours. How can it be possible when the connection gets cut before 1hr in every mobile connection and when its even more irritating to know you called when your phone is actually switched off.
4> I paid the bill for last month on June 11nth That is 1000 rs on 11nth june. and it was 246 more then the bill. My rental is 125+96 that makes it 221. That mean i should not really get any amount due this month.
. And from june 19th i have been getting the credit limit crossed mails and massages that why i called the customer care for the information regarding the mail whether they got my payment or not.I was told it was successful and i did not have any due since i have not made any calls more then my free limit of local calls and told to ignore them, they have been randomly sent to the customer.
For may circle my bill was 756 that was even not realistic. I called the customer care but they did not fixed my problem till the payment date.But scaring the deactivation i paid on 11th of june.
(Please see attached picture).
And please do note i have a 2g connection and its prtty slow over journeys. Please tell me if its logical to agree that someone can use even more than 300 mb in 27 days in my conditions.
And as i was in travel i was not using the phone as well for more then 10 days in the month of june.
2> I was concerned that i was getting 100 mins of free local calls every month. even i have paid for 246 more in my previous billing circle. And yet i don't make many calls but the bill says i have exhausted more then that. seems pretty unreal.
3> when i called the customer care on the 30th of June. they told me on 29th of june i have made a call and talked for 4 hours. How can it be possible when the connection gets cut before 1hr in every mobile connection and when its even more irritating to know you called when your phone is actually switched off.
4> I paid the bill for last month on June 11nth That is 1000 rs on 11nth june. and it was 246 more then the bill. My rental is 125+96 that makes it 221. That mean i should not really get any amount due this month.
. And from june 19th i have been getting the credit limit crossed mails and massages that why i called the customer care for the information regarding the mail whether they got my payment or not.I was told it was successful and i did not have any due since i have not made any calls more then my free limit of local calls and told to ignore them, they have been randomly sent to the customer.
For may circle my bill was 756 that was even not realistic. I called the customer care but they did not fixed my problem till the payment date.But scaring the deactivation i paid on 11th of june.
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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When I complained for the first time, call center people told it was my fault, ok I admitted and then I started using web services very cautiously.
I realized for the last 6 months I have already paid Rs.896 (Rs.1006 with tax!!) without saying a single protest.
In this month's invoice (March, 15) I saw that I have been charged Rs.495 for "MY DALA" pack for five times (on 23rd Feb, 15).
This is beyond any explanation.