Voltas Complaints & Reviews

Bought new voltas split AC in April 2015. After about a month there was a noise and spark in outer cabinet. Lodged complaint with customer care 06th May 2015 and I was given complaint no [protected] dt 06.05.2015. No one attended till 12th June 2015. I have calling customer care time and again. Every time I was told that it would be attended within two days. On 09th June I spoke to Mr Phadke the branch head. On his initiative one technician attended on 12th June and informed that motor of the fan needs to be replaced and it may take 2-3 days to get the new motors. Till today (23rd June 2015) I am waiting. In between on 09th JuneI was given another complaint no [protected] dt 09.06.2015.

Hi, I don’t know, at least you will pay attention to this, or you will ignore similar to your Voltas service centre and executives. I am Parul Kansal D\O Sh. Ramavtar Kansal mailing you regarding the Voltas Ac which we bought in May-2011 from Amrit Electronics, Gurgaon with a warranty of 4+1 years(refer attached bill ). This mail is to bring into your kind notice that the AC is not working and we have called customer care offices so many times and every time they are consoling us by creating a new compliant number and then cancelling the same again and again. From last month till date we have received various notification messages with a new complaint number every time. But still the condition is same. No one is giving the satisfactory reply. As you know sun is reaching at its height and now in this whether is absolutely impossible to resist without AC to beat the summer. Below is the details and the action taken on all the complaint IDs till date created using Toll free number of Voltas: 1. [protected] (Opened on 28th of May’15 and was closed on 3rd June’15) 2. [protected] (Opened on 13th of June’15 and was cancelled by customer care itself w/o taking any action) 3. [protected] (Opened on 15th of June’15 and was cancelled by customer care itself w/o taking any action) 4. [protected] (Opened on 16th of June’15 and was cancelled by customer care itself w/o taking any action on 17th June) 5. [protected](Opened on 17th of June’15 and was closed by customer care itself w/o taking any action on 22nd June) 6. [protected](Opened on23rd June and no action is taken till date) Regarding the complaint ID “[protected]”, dated on 28th May – on 31st May a technician came and try to dig out the problem and asked for Rs.2800 to rectify the issues and we made a payment of Rs. 2800 to him and as per discussion, he came on next day and changed the compressor and as per his words the problem was resolved and the AC should work fine but still the AC was not working fine and we tried to contact him but did not get any satisfactory answer. And after this the complaint id was closed with the resolution on 3rd of June. Now again and again we are trying to connect with the customer care, but the results are not in my favour. So I request you to make a case of harassment on the Voltas Company as we were really very helpless when the family was dealing with this hot summer and the time which I wasted in calling them again and again with no satisfactory answer, I want a complete recompense of the same. And Urge you to take the strict action on the same so that in future no any other consumer will suffer because of their poor Services. Please assist in this. We will be really grateful to you and like to hear from you ASAP. Thanks, Parul Kansal D\O Sh. Ramavtar Kansal Regd. Mob: [protected]

I have purchased a new 1.5 tonne Voltas ac model83 lye from KRISHNA Electronics shop No.5-6 Gulbargh society ASAVRA, AHMEDABAD on 3/6/2015 and it was installed 0n 15/6/2015 .at the time of installation workmen told me that blower is not running .i contacted dealer and communicated the issue he told to work men to do needful.workmen consulted with dealer and after some time told me that blower is now working.Ac was not tested before me and workmen gone their end.later on when i switch on AC i found that only blower is running and no cooling .i complaint the dealer about, he just take it noticed and assured me to solve it 1or2 days.but after repeated reminder no one attended the site to sort it out the problem.then i lodged the complaint to customer care toll free no of voltas my regd .no .is [protected]. company deputed technician/engineer to my house and after checking told me that there is Gas leakage in machine thus no cooling it is fault of installer /dealer and gone back i have to face lot of trouble and harassment to attending the site of ac.company engineer who attended the above complaint just inspected formally and gone back and shown that there was lock on house as i was told on feed back call from company.other side dealer send the technician who installed the ac told me that there is valve mistake due to this gas leaked he checked the pressure and gone back, till then no body taken care my complaint.Ihave personally approached to dealer at their shop and on mobile too but my all efforts in vain the dealer has not responded till today 19 days have benn over summer is going to over and my new ac not yet started .i couldn't understand why i suffered in all the above situations .what is my mistake ??Voltas is TATA's product and such manufacturing defects can be anticipated.??? It is requested to concerned authority to look into this and immediately arrange to replace the machine whinthin 03 days and installed new one other wise i have no option to approached court of law to get justice .

Hello I had purchased a tata voltas window ac 1.5 ton on 29th may 2015. But after two days of purchase, its auto swing function was stopped. I called to voltas customer care, they registered my complaint. The next day, the technicians came to saw the problem and told me that its swing motar is not working, i will come after a week to repair this ac and also told that we have to order its motar and it will take 2-3 days. I said ok. But after 10 days he didn't came here. I called again to tollfree number regarding this complaint. They told me that your Complaint should be resolved in next 24 hours. But again no one from voltas came to attend this complaint. And today its 20th june. It's approximately 22 days. So i want to know that if your services are like this, then why should public trust on you to purchase your products. So please concern my complaint. I shall be thankful to you Name -Vikash pandey Registered M no.- [protected] Request no.- [protected]

I lodged a complaint on 19th May. Mobile number was [protected]. But the same is still not resolved. Purchased one AC 1 ton window 2 star 122 LYE 2908 form Electornic Enterprises Chandigarh sector 22C on 23rd March. The AC is not giving cooling below 27, whether it is day time/ night time/ rainy day or hot daylodged complaint number [protected] but closed without resolving the problem. Again lodged complaint number [protected] on 19th May, but still not resolved though the fact that this is summer season. I am contacting Mr. Aman and Mr. Kuldeep (Chandigarh) on regular basis but either they not receive the phone or says that the same will be resolved by next day. Yesterday I contacted Mr. Vijay Sharma (Senior of Mr. Aman) but he result is same. Please resolve the problem immediately.

This is regarding a Voltas Split AC, which we bought in April 2014 from Blessings, Sector 18, Noida… I hate to but I have to start this letter by saying that it was one of our gravest mistakes to have bought the AC… The remote of the AC was not working on the first day itself which the service guy repaired but to no avail.. ultimately the remote had to be replaced as it went dead… Within the first month of buying the AC, the blower of the AC was replaced as it was broken… Even the locks of the swing were broken which we got repaired…. During the past year, we have got the AC gas refilled at least thrice, out of which, once the service guy took almost three days to fill the gas due to multiple leakage points inside the machine… There was another part which was replaced the name of which I am not able to recall right now… I have got the gas filled even today as there was accumulation of ice on the cooling coil due to gas leakage but as I write this letter, there is incessant dripping of water from the AC and I do not know what to do about it at this hour of the night and of course in this heat!!! The past year with respect to this AC has been tormenting for us as every now and then, we have been engaged in trying to get this AC fixed.. Mr Mohit and Mr Imran of Noida Service Centre[protected] are well aware of the whole story of our ill-famous AC… I find it shocking and appalling that a reputed company like Voltas (TATA) manufactures and sells products like this… I expect prompt action and support on this matter, failing which, I would be forced to take up the issue with higher authority… Thanks and regards Saba Ahmad Wasim Ahmad

i have an split ac of1.5tons purchased 2 years before.my ac is not working since 15 days and i have lodged a complain on 4th june in tollfree number whose complain number is[protected].the mechanic visited on 5th of june and said that the pcb of ac is not working and they will repair or change it the 2nd day but no initiative has been taken by the service centre till date inspite of 50 reminders to the service centre.i am mentally depressed by the behaviour of the voltas service centre, jamshedpur.i have made a mistake that i have purchased a voltas ac, a company which cannot give service to 1 ac in 17 days.

yesterday i made complaint regarding 1.5. ton split a/c. In fact i was intended to made complaint to reliance mart erroniously it has landed in this conusmer complaints form. however I am very greatful to you there was immediate responce from the VOLTAS service center they serviced the said split ac upto my satisfation within a matter of 3 hours. thanks for you and voltas service center thanks E NIRANJAN 2/16M.R.PALLI TIRUPATI [protected]

hello sir, i have bought tata Ac 1.2ton 5* on march 18th 2015, for 31, 290₹ and since then i have kept 9000₹ for repairs, because i got the ac withoutgas and your service center people takes charge for gas, labouur, transport everytime ... 3 times it was gas leeking problem.. and still its not cooling at all ... i just want to replace the product or refund my total money 31, 290+9000₹... im fed up with TATA AC and Service center looting me totaly.. details of ac are : seller:Vardaman electronics-SAML, delhi invoice no:S2FA2E/14-15/5535 item code:116398

Hi Team, I have taken a Window AC(Model No:Voltas AC123Lye) from Vijay Sales Mira Road Order No:164MR0415S0763 on date[protected]. First Complain registered(Complain No:[protected]) to the Voltas within the few days of purchase.Service guys came took 3 days to resolve the issue and figure out that the problem was with PCB.After few days again the problem re-initiated, then i directly connect with vijay sales from where i took the AC and ask for the replacement on the date 20th May and still awaiting for the response. Although another complaint registered(Complaint No: [protected]) to the voltas on the date 7th June and today i got message that the issue resolved but there is no resolution take place on the ground. Voltas are actually selling defective product and does not have any moral responsibility towards their customer. Worst experience so far i have faced. Don't Cheat !!!

I have purchased VOLTAS 1.5.TON split a/c on 09 feb2015. i am experiencing heavy noise with crackling sound in indoor unit. i have complaint two weeks back.no responce. I visited again i was told they will forward but no responce PLS LOOK INTO THE LOG BOOK AND DO NEED FULL E.NIRANJAN REDDY 2/16 M.R.PALLI TIRUPATI [protected] [protected]

Sub: Complain against service/product(0.75 ton voltas spilt Ac) Dealer: Great Eastern Trading, Kasba, Kolkata-700107 Dt of purchase:10/06/14 dt of installation: 13/6/14 Purchaser: Prabir Kumar Maiti, Mob-[protected], [protected]@gmail.com, BE-6, 816, RAJDANGA MAIN ROAD, SHANTIPALLY, KASBA, KOLKATA-700107 Insurance: Pol no-OG[protected]-[protected]EXTENDEDWARRANTY POLICY WITH BAJAJ ALLIANZ-From 10/6/15 to 9/6/17) Dear Sir, This has reference to my present complain dt.01/6/15 to your 24 hr Cus. Care & series of reminder thereafter followed by written complaint on 5.6.15 & 9.6.15 on site www.voltasac.com With deep regret & at the cost of repetition I would like to draw your immediate attention through the following; 1)I purchased the abovementioned AC unit on 10/6/14 & installed on13/06/14 2) Immediately after installation the unit stopped functioning on28/8/14, call attended by your service agent on29/8/14 with the comment ‘NO GAS’ a]As the problem was not solved at site the indoor/outdoor unit was taken back to workshop on5/9/14 b )Delivery of indoor/outdoor unit was done by your ser agent on 9/9/14 & fitted on 10/9/14 with running condition.Thus it took 14 days (from 28/8/14 to 10/9/14) to run the unit 3) Again on19/2/15 due to poor cooling I made a complaint on19/2/15, attended by your ser agent on 20/2/15, complaint resolved. 4 ) On 1/6/15 functioning the unit again stopped functioning I made a complain on 2/6/15 call no being [protected] your ser engineer inspected the unit on 3/6/15, left away with comments –No gas, unit to be taken to workshop . Thereafter I knocked all the available doors almost daily till 13/6/15 inspected the unit advised that the outer unit is to be taken to workshop & left away. Ultimately on date i, e on 15/6/15 the unit was taken away for repair. From the facts/figures submitted above you have to agree with me that this laclustre attitude of men (your cus care unit”s failure to take up the matter with your Service Agent properly, your ser agent”s failure to detect the reccuring “No gas” problem) is not at all desirable & should be redressed immediately From the experience (as I have had two other AC units viz, Sharp & Carrier which are running successfully for the last 3 years without a single problem) I presume that behind the”No Gas” problem there may be a manufacturing defect in the unit which I purchased Whatever may be the reason I have to suffer mentally/physically on a/c of both men &machine for which I request your immediate intervention in the matter by sending a senior technician who can go to the root of the reccuring problem of the Ac unit or replace the existing unit if there exists a manufacturing defect, otherwise I have to move to Consumers Forum/court the cost of consequences of which is to be borne by you. Prabir Kumar Maiti

THREE 2TON SPLIT ACs. NOT WORKING PROPERLY . COMPLAINT NO. [protected] DATED. 05.06.2015 FOR FREEZING ICE IN THE OUTDOOR & INDOOR UNIT BOTH AND WATER LEAKAGE IS IN THE MAXIMUM LEVEL BUT NO RESPONSE FROM THE COMPANY TILL DATE. CONTACTED SEVERAL TIMES AFTER THE COMPLAINT BUT NO RESULT. FROM:- ALLAHABAD BANK BASIRHAT BRANCH BASIRHAT OLD MARKET OPP. BASIRHAT POLICE STATION DIST- NORTH 24 PARGANAS WEST BENGAL- 743411 PHONE[protected] MOB- [protected] MAIL- [protected]@rediffmail.com

I want to bring to your notice that i am highly disappointed with the installation service provided by Voltas in Gurgaon. I had bought an AC 2 months back for which i had requested for relocation service which required dismantling and them reinstallation of the AC. Request no - [protected]. The technician did some wrong connection because of which the stabilizer and PCB of the AC got burnt. Rather than taking a formal route, he took the PCB along which i am sure he is getting repaired. But since i have this AC in warranty and i have used installation service through Voltas i should be provided with a new PCB and stabilizer. Request you to get this matter investigated asap. Hoping for a positive response. Below are some details that might be needed - Ac details - Voltas 185 Cya 1.5 ton 5 star split ac (imei/serial no - 4551685A14L01) Invoice No - # Del_TIK_01L[protected] Bought from - W/S Retail Services Pvt Ltd Bill date - 30/03/2015 Technician's Phone Number - [protected], [protected] Thanks and Regards Sumanshu Arora [protected]

Dear Team Kindly note hat I have purchased Voltas 1.5tonne window ac on 17.05.2015 from santosh enterprises vide bill no 076, book no 02 (refer bill copy attached with). Its not even a month has gone and it has already been a nightmare for me. Since the last 24days I and my family has been bearing this hot summer season even after buying your brand new air conditioner. After working for 15days fine then after it has gone obsolete. a) On 05.06.2015 air conditioner was not working then your customer care person send your representative who changed condenser and suggested me to change stablizer so I got new stablizer installed again. However later in couple of hours it again stopped working then again i called you guys then representative came again and suggested motor is not working therefore it has be changed. b) On 07.06.2015 he came again with motor however he brought scrap motor which didnt work so he said he will come again with new motor. Also he told me that air conditioner's remote has also not been working. He also promised that in next 2days I will bring new motor, remote & censor parts and thenafter air conditioner will be all right. Since then I have been calling your customer care and your service representative to repair my air conditioner but it seems your company policy is just sell your product and forget about it. Kindly take this mail very seriously as me and my family is bearing this scorching heat even after paying you company for branch new air conditioner. I may have to bring this mail to the knowledge of consumer court and media if not resolved in next 2-3days at most. Look forward for prompt action. If possible kindly replace this air conditioner with your new air conditioner as I have lost faith & trust. Regards Nitin Jain [protected]

I have registered my complaints 15 days back on 30th May, complaint number-[protected]/[protected]. Technician visited on 3rd/4th June and taken away some parts for repair but its 10 day but still he has not came back. I am calling 24*7 support number daily since last 8 days and they are saying they have sent the reminder/notice but not giving any satisfactory answer. I have asked to escalate the complaint but they are not doing so. Every time they tell that they will arrange call back but i have got any call back even after reminding 10 times. I am very dis-satisfied with the service support.

I have complaint for gas refilling by compalaint number [protected] but they always cancel resquest by themself and then said it was cancelled by you. There service center also not picking up my call and ther engineer is spoken very badly.Customer care agent feels nothing for you they always said will complaint again for yout but now its over 10 days they are playing with us.VERY VERY BAD COMPANY AND MORE BAD CUSTOMER CARE AND SERVICE CENTER. I never recommend anyone for voltas.

With complaint no [protected] on 10.0602015 I made a complaint to Voltas AC about lack of cooling and non function of auto cut in my AC. The person from Voltas turned up to my home on 12.06.2015 at around 5.30 pm but without properly attending all complaints he left my home . My AC is still running continuously without auto cut . Despite being informed that the AC is under guarantee, the visiting person started asking for money for filling up the gas.

This is to bring to your kind notice that complaint regarding the problem in AC (AC Compressor is still under 5 year warranty) is not cooling and the complaint has not been resolved since May 8 2015 even after the AC is under AMC. a. The complaint no [protected] dtd May 8, 2015 was not resolved and it was closed. The service engineer returned the AC after 4days after filling the gas and replacing the coil for which we paid Rs 4200/- (Rs four thousand two hundred) but it did not work. b. Next the service engineer came after lodging a fresh complaint # [protected] and brought the AC from workshop without doing anything. This again did not work and the AC started to make more noise and stopped cooling. c. A fresh complaint was lodged and the service engineer turned up after 2 days and took the AC to workshop.(Complaint No # [protected]) . The AC has come from workshop but still not functional

I am Sunil Oberoi staying at Faridabad. I have purchased a split AC (1.5 ton, 5 Star) on[protected] from Vijay Sales, Faridabad. I selected Voltas because of its goodwill. But from the very beginning we are facing cooling issues. Within One month of installation we have complain more than 6 times to Voltas customer care, for which the same service engineer visited & confirmed that gas is leaking. The other engineer came & refilled the gas but its again & again leaking & cooling is not there. The service engineers statements are contradicting to one another. They are not willing to check the product. Now the drain water is leaking in the room. And rather than checking the product, technicians are saying that room size is big for 1.5 ton ac. Our room size is 11' * 14'. But after doing lot of R&D, for this room size 1.5 ton is sufficient. Kindly look into the matter on urgent basis. And rather than any repair, I request you to Replace the product. Sunil Kumar Oberoi [protected]