Voltas Complaints & Reviews

From Last month my Voltas Split AC is not working(It is in warranty period).I have launched complain at the toll free number but no one came to resolve.From that time at least 10 times I have re-complained but still no one has come to resolve the problem.the complain no. provided by them is [protected].The heights was that even though no one came for maintenance but from voltas side last week a message appeared that your query has been resolved, thanks for ur complain.It is very annoying.Kindly do something.

Hello All, I bought Voltas 1.2 ton 5 star 155 CY split air conditioner on 12th Nov 2014 from Snap Deal site. Currently it's facing issue with cooling. As per the policy of Voltas it is within warranty period. However Voltas team is saying it is out of warranty because we got it install through third party. We tried to schedule installation through Voltas team however it was getting long time. Due to this reason we got managed installation our self. I read all policy about the warranty breakage and did not see any where it is mentioned that it must got install through Voltas team only. It was working fine from day 1 installation (November 2014) to till date. Now it's having issue. Voltas team is always replying that this issue due to installation. If this is an installation issue then it should not work for 10 months. I log 3 complaints ([protected], [protected], [protected]) till now (in 1 month) and they closed this complaints with unacceptable reason. Till now i did not get any resolution. I am suffering a lot while getting free service in warranty period after buying such a costly product. I have very very bad experience and no one from Voltas team is ready to resolve this issue.

Voltas service centre(kiwi service)never provides services on time. I had given complain on 19oct n till today 23oct no one visited. I have spilt ac 1.5tons.every time there is some problem in ac. Every time cooling problem. Voltas has very bad manufactured product. I am not satisfied with product.

Date of Indecent :20-Oct-2015
Invoice No.(RAelectronic OP Road branch, Vadodara) : OP16iINV002219
invoice date: 17-Oct-2015
Model no. :Voltas 1.0T EU 123cye
Serial number : 4551659a15f000092


I have purchased a new AC(voltas 1.0T EU 123cye) from RAelectronic(OP Road Branch, Vadodara) on 17- Oct-2015 Saturday which was installed on 20-Oct-2015. But after installation I came to know that the Remote for ac(voltas 1.0T EU 123cye) which voltas provide with AC was not working. the Person who came for installation of AC bring the remote with him by informing that he will replace it by tomorrow(21-Oct-2015) . Now I don't have AC Remote, I requesting you that please solve this problem cause it feels very bad when purchase new product and you can't use it as you purchased as your need. It was my First Transaction with Voltas. I was waiting from 20-Oct to 22-Oct-2015 and I feel that I made mistake by purchasing voltas product.

Provide me AC remote for voltass slpit AC(voltas 1.0T EU 123cye) by 22-Oct-2015 or pay Compensation for it.

I bought a Volta's 2 Ton split AC. In Feb 2014. In less than 6 months the valve melted as it was a made of aluminium instead of copper. Now it had again gone bad in less than 6 months, they sold Volta's double booster saying it would rectify. We got now again we have issues no cooling and best part not even a single customer care person called to even check.
A TATA product... So much trust people had...

Dhanuj
[protected]

We have filled a complaint against non- cooling of the freezer via telephone on 11th of october, 2015.The compliant number is [protected]. The technician named 'Somveer' having mobile number '[protected]' visited and detected that the gas is finished . He asked us to visit within two days for refilling the gas but today its the seventh day, and no one has visited again despite of our constant calls to the concerned technician as well as the consumer service centre.Since, it is used for commercial purpose, within two days we have undergone a loss of Rs[protected]. This is a very bad response from your side . It was not expected . We demand our product to be repaired as soon as possible (hope it will get resolved today only).

TO WHOM IT MAY CONCERN A 1.5 tonne split AC was purchased in the name of my son Dr Deep Das, 441/14 Parnasree Pally, Parasree. Kolkata-700060 and an AMC was signed with Voltas and the AMC franchise of Voltas is M/s Climate Control Technology.Kolkata No. CCT/238/[protected] and the same is valid till 9.11.2015 As the machine was not cooling a complaint was lodged vide ref no. [protected] dt 9.10.15 and 2 guys showed up and on checking the machine they said the Gas has leaked. They told they will be coming back on12.10.15 and rectify the machine. They never showed up. Surprisingly we received a SMS from you which states that above complaint has been resolved which is not correct. Your people asked us to sign a Job Sheet which we declined till the machine worked satisfactorily. We have once again taken up the matter and taked to your Phone Number [protected] and narrated the whole episode again vide Complaint No. [protected] dt 15.10.15 Now this is a very pathetiic action by Voltas and it smells of fraud. Please take up the matter in urgent haste and resolve it or we will have no option but to take up our grievance with appropriate authorities. Hope this e-mail receives due attention at your end. Deep Das

I have bought 1.5 ton Voltas AC in May 2015. I have been requesting Voltas service for the past two months, but not a single person has visited me till now. Here are the list of messages which I got after requesting those :- Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). What a huge disappointment !!

I had purchased Voltas AC from Sales India on 6th April, 2015. Since then, I suffered for normal after sales service! I have faced two bad instances :

1) Past issue (Request No. [protected])

I had called up Voltas for providing a demo of the product. But the person they sent had no idea about the features of the AC except switch on/off. Hence, I registered a complaint in Voltas and then I was again been approached by their same service dealer "Shree Maruti Nandan Enterprise", who used rough and bad language due to the complaint. I again complaint Voltas, but they didn't took any action.


2) Current issue (Request No. [protected])

I have placed a service request since 4-5 days, and everyday I'm promised that the technician will visit today/ within 24 hours. I have followed 7 to 8 times (twice everyday), and they are just "Sorry" for the inconvenience. The worst thing is that they have given this service request to "Shree Maruti Nandan Enterprise" again.


I have purchased this in 38K with almost zero after sale service. Now, If this gets going, I'll definitely take legal actions for the harassment caused to me and ask for the compensation for the same.

Although this not what I want, I just want a good quality for service from Voltas!

Hello, I have registered complain for my Voltas AC (Auto Cut off is not working). First Complain registered: [protected] First complain has been cancelled without any resolution. Second Complain registered: [protected] It has been 2 months completed no service boy come to home for my complain. This is worst service I ever seen from any electronic company. Do the needful on high priority. I have already sent an email on [protected]@gmail.com also.

Now, we are getting the issue of frequently Gas leakage (in every 10 days) in this split AC. Previously it was once/twice a year at maximum but after compressor change it becomes frequent. The technician and their authorized center are suggesting us to purchase a new AC and dispose this AC as scrap materials. Or, change all the coils of inner unit as well as outer unit which will cost me (₹6000/- for inner unit and ₹5000/- for outer unit), whereas this unit in AMC. It is just 5 years old AC and from the beginning we have been taking the AMC every year. After that we were getting this type of answer from your technician & service center. If they are right then, what kind of materials you are using that’s why it becomes no use in 5 year time span. We have complained several times but nothing happened by this Voltas team. I can suggest, never ever purchase Voltas AC. They are just cheating people by showing their advertises.

1 Upasana flats, Memnagar, Ahmedabad-380052(Gujarat) Date 10/10/2015 Mob [protected] [protected] Sir, Sub:- Poor response for after sales service of the company. I purchased an Ac of VOLTAS company on 02 April 2015 from the Flipkart(On line Order ID OD[protected]. ). Since from the day one we are facing problem we placed the complaint to the service team but they responded to us after seven days with the good news saying that they are going to replacing the censor with the new one for this they need to get the new stock from the company . After 15 days after our repeatedly reminders same was replaced. Even though the problem was not solved which was shown to the technician on the same moment.Technician tolled that another technician will come for the same. we asked how much time it takes to solve our problem it seems they don't have clear idea on that simply they that within few days. After that we repeatedly reminded on phone for the complain but the fact is that the complain has not been resolved till date even though we repeatedly contacted on phone to the service center. but no clear response is received for our complain since last two monthsThus, buying the VOLTAS AC is the blunder we do? who will take the responsibility of the product how come we are experiencing damages for the new AC that too with in the 3 months of purchase. Expecting some good response from you at least which solves our issue.

Respected Sir, I brought Voltas 183 lya AC from PAYTM.com. After received the product the voltas technician came opened the sealed box to install and they found that there is no GAS in outdoor unit. They fill the gas and charged me Rs. 1800/- extra. I want refund this amount Rs. 1800/-as its a manufacturer defect. Pz refund my amount earlier.

They have send us defected Ac. We are complaining every week. In one and a half year more then 15 times the gas has been filled we ask them the problem they say it that its leakage problem they are not ready to solve it they are just refilling the gas and giving it back to us again after a week or two same problem comes.they just wasted our time so that the warranty gets expired and then we are helpless. they even extended our warranty but even after that the problem is there. We want to replace the Ac. When ever we call they don't pick up the call or disconnect it. Please revert ASAP. they are not at all giving us answer. we are fed up of this. They are just playing around. please look upon this ASAP. we have bought this machine from TAM S SHOPPER and they are sending us to ATUL ELECTRONICS (Bhandup).

I have bought voltas 1.5 ton split ac from snapdeal on 4 march 2014, within 6 month water started collecting inside the ac and through blower it started dripping inside my room, the curtains below the ac started getting wet, i called for technician for free service offered by voltas but none of them diagnosed its problem .Buying such ac is the biggest mistake of my life . I have registered my complain on 1st september 2015 and till now the problem is not resolved

I had purchased a Voltas window AC on 19.06.2015, model number:- 183EYE 1.5 ton from the dealer Electronic Paradise. I thought I bought a great brand air-conditioner but I didn't knew this was the biggest mistake of my life. After using it for few days, I observed that condensed water is collecting inside the AC and is not dripping out from the outlet given at the back. I saw that the level of the water outlet was a bit higher than usual level. I told this to the VOLTAS customer care that water isn't dripping out and it is getting collected inside the AC. The complaint was lodged and the service guy from Voltas visited my place. He said there is a design issue with the AC and water in this AC wont drip out that much in comparison to normal AC's that we see. I asked this from the manager in VOLTAS Mr. Aayan and he gave me a reason that this is our new technology to cool the AC tubes. Water will be splashed on the tubes to cool it and hence there will be water remaining inside the AC. I was shocked to see an AC which works like a cooler where water wont drip out and will be collected within the AC. My biggest nightmare, because in a place like Delhi where Dengue is at its peak and within the AC water is getting collected and isn't dripped out was a concern. Also due to stagnant water mud and bad smell started coming from the AC. I have lodged the complaint thrice. Service guy visits every time and tells the same story. The worst part is, these guys just close the complaint by themselves without even taking feedback and confirming from the customer. Its been 4 months that I have been using the AC, the problem isn't rectified. Customer care people doesn't talk to customer properly, and if you will say connect me to the senior then they will keep your call on HOLD for hours and disconnect. Tell me VOLTAS why on earth have you provided a water dripping outlet when the water doesn't come out from this AC. Also let the world know your AC cum cooler technology. Why shall we risk our lives because of your water collecting technology where there is a possibility of mosquitoes and other insect breeding. Will you take the responsibility of our LIVES. I agree there is no value to human life in India. You just need to sell your product. I request you to kindly refund my money asap as now I am sure I wont ever buy and recommend a VOLTAS product and would never ever like to call your customer care where the people are not even courteous & greeted. Kindly look into the matter asap. Thanks & regards Aman Verma +91-[protected] In a place

I have purchased one ton split voltas ac in june 2015, the installation person make a hole in roof and install, now during rain water comes from that hole after many cement repair..problem is still pending. dealer is asking Rs 1000 installation charges for again reinstalling it. please resolve the issue.

I would like to bring in your notice that i have a VOLTAS AC in my home.Few days after first servicing its display panel got defective and i approached the dealer and the guy sent by him took away the display panel for repair.Now it has been 5 months and no action has been taken. I had bought this AC from M/S SALARIA ELECTRONICS, COLLEGE ROAD KATHUA, J&K .PIN; 184101....

I should buy Voltas ac date was 01/05/2015 it was having problem of f6 error again and again service pepole shuld not find the problem of Voltas ac i should tell dealer kindly replace my ac he told me i didn't do it replacement procedure done by Voltas Company dealer told me i loge the complaint people from Voltas company come to my home he was told me replace the PCB of ac the problem should be sortout but some days the another problem in our ac some noice is come from ac and ac was automatically shutoff an on kindly under stand my problem and solve it as soon as possible

I purchased Voltas AC from Snapdeal .com on 17th April 2015 & Voltas service expert installed the same on 23rd April 2015. For 15 days it works fine but start giving problem of cooling then I launch complaint on 20th May 2015 & found that there is leakage in the system & the pressure is low of the gas so, said that he need to fill the gas.