Voltas Complaints & Reviews

Address: Udupi, Karnataka, 576114

This is to complain about the split ac purchased on 11/10/2012 in Harsha Udupi
In fact I purchased 3 Acs that day two Onida because of their lesser price and one Voltas as this was the best Ac available as per the Salesman. And as a consumer I felt that because of the higher price, will give long trouble free service. It was the duty of the sales person to inform me about the aluminium condenser in it possible the sales person do not know the available condenser type or may be ignorant about it. Further I doubt how a reputed company like the Voltas cheat people with aluminium condensers?. The Ac stopped working at the end of October month this year. And when I contacted Harsha for the problem, they said they will arrange for the technicians visit from a firm called IMPRA. How HARSHA do not have Voltas service centre in UDUPI. the technician immediately said that there is no gas and also said if you do not want to have the same problem again change it to copper condenser. then only I know that Voltas has cheated me with aluminium condenser for a high priced Ac. Anyway they repaired and fixed the AC on 6/11/2015 with a repair invoice of RS. 7900.00. AC worked for two nights and since the weather was fine, only put it on last night 19/11/2015 to my surprised there was no cooling!. and displayed error E5. Is IMPRA voltas authorised service centre? Will voltas confirm that they had installed a aluminium condenser in this AC? Am I entitled for a refund? and what is the service guarantee for this repair?
Owen Rodrigues
[protected]

Complaint marked as Resolved

Nov 21, 2015

Updated by owenrodrigues complaint not updated yet

Nov 21, 2015

Updated by owenrodrigues update

Nov 21, 2015

Updated by owenrodrigues why my complaint not updated...

Verified Support

Nov 24, 2015

Voltas Customer Care's response Dear owenrodrigues

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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O

owenrodrigues

from Bengaluru, Karnataka

Nov 21, 2015

why my complaint not updated...

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O

owenrodrigues

from Bengaluru, Karnataka

Dec 3, 2015

As the Ac showed error E5 I called the Harsha's so called authorised service center IMPRA. I explained to them what happened after fixing the AC with new copper radiator. It worked for two days before giving an error E5. I check in the voltas error codes in the Net where they have said that it is due to the generated heat not getting radiating out. or the outside fan motor not working. At this point I remembered on the first day of fixing the repaid ac I have noticed a sound and told the technician that the fan motor may be slipping turns. but the technician said that the noise is due to something else. However i told the other technician who had come to check E5. This technician without checking the outside fan motor straight away said that the driving voltage is not coming outside to the fan hence removed the circuit board took it with him for repair on 21st Nov 2015. till today the Sunday 28th Nov I haven't got the AC repaired.

I would like Voltas engineers to check the following.1. Is this ac comes with aluminium condenser/radiator? is it voltas practice is to change the aluminium condenser/radiator to copper on repair for extra business? If the aluminum condenser/radiator life is only two years why they adopt in AC manufacturing and keep it as a secret to the consumer. 2. what impact does the power circuit has due to the change of Aluminium to copper condenser/ radiator? The E5 error is due to that incompatibility and resulting open power circuit? 3. Has the IMPRA technician correctly diagnosed my AC problem? what guarantee any one could give on this repair such thing will not happen?

Owen Rodrigues
[protected]

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O

owenrodrigues

from Bengaluru, Karnataka

Dec 9, 2015

This is to report further problems in the AC which was given for repair with Harsha's Voltas service center IMPRA here in Udupi.
As I have said before IMPRA technician has taken the Printed Circuit Board PCB to repair. Wanted to send this to Bangalore. However till today the PCB has no come. its been 16 days now. when i checked with service center they say that are not able to fine fault with it.How Voltas technician could not find fault with their own circuit board? Is it once again a trick to replace with a new board to get additional money? or is it that the PCB is just fine and the fault is within the AC where the fan just stopped working for some other reason? I need my AC repaired within this week and answer for all my queries in writing.

Owen rodrigues
[protected]

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O

owenrodrigues

from Bengaluru, Karnataka

Dec 12, 2015

Is someone looking in to my AC problem?

Today the technician had come with the PCB. however after installing the PCB still the AC wouldn't work. Now the technician checked the fan and the compressor and said he would come again to replace the compressor condenser as he is not sure what is wrong with the AC. Why Voltas do not have trained technicians to look in to this. Why voltas is not replying to my question that by changing to copper radiator has damaged the compressor and its other parts due to incompatibility of the original design?

Owen Rodrigues
[protected]

11/12/2015

Again technician visited with another capacitor to check the compressor and fan. but problem still not resolved. it seems the compressor is gone and now they have taken the ac to the workshop. Is Voltas AC s areolia
[protected]

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Address: Kathua, Jammu and Kashmir, 184101

Website: www.voltas.com

Sir, I feel deeply regretted for buying voltas 2 ton split a.c. as the service and attitude are very very bad. So I think that one should never buy ur product. My voltas AC outdoor unit has faulty fan blade which need replacement but my request turned down again and again for the reasons best known to them as nobody has contacted me for the service. My request no.[protected] dt.5-10-15, [protected] dt.13-10-15, [protected] dt.28-10-15 and [protected] dt.19-11-15 has not been yielded any result till date. Yours VICTIM RAJIV SHARMA KATHUA PH.[protected]

Complaint marked as Resolved

Verified Support

Nov 21, 2015

Voltas Customer Care's response Dear rajiv51900

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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ksrao1974

from Hyderabad, Telangana

Mar 25, 2016

VERY POOR service and no proper complaint resolving
sir, I got an sms on mobile stating that " request no [protected] appointment scheduled for[protected] time 16.00 for assistance call our helpline [protected]".
Where as I did not give any request for that and I thought it is six monthly free servicing schedule for which no request is necessary. I bought the ac in april 2015 online on snapdeal ok.
then here is the problem
On[protected] I got another SMS on my mobile that " request no [protected] is resolved, fee collected Rs 0. call for assistance and asking for rating for their service.
NO person has come to me to inspect the ac and they themselves made it resolved .
On[protected] I called up cust care [protected] regarding the above matter, they said they will send the technician for servicing immediately and call ended .
On the same day I got a call form service centre ([protected]) that they will send the technician for servicing the next day itself.
But till today no body as called or no one has come up for inspecting my ac.
This is very upsetting and no service assistance at all .
I faced the same problem while installation also .
very poor service and about the ac if any problem comes what they will do I don't know .
either you make good for servicing side or stop selling ac's or other products
PLEASE DON'T BUY VOLTAS ONLINE ATLEAST

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Address: 184101

Website: www.voltas.com

Sir, I lodged a complaint in customer care on 5/10/2015 vide complaint no.[protected] for reparing of 2 to split voltas AC. But i got no response. My request has been canceled on the pretext of customer not responding which is totally ridiculous. I again lodged complaint on 13/10/2015 vide no.[protected], which they attended and find fan blade faulty, but not replaced it till date. again they cancelled on the pretext of customer not willing to pay which is totally false. I again lodged a complaint vide no.[protected] which they not attended till date. yours truly, Rajiv Sharma [protected]

Complaint marked as Resolved

Verified Support

Nov 17, 2015

Voltas Customer Care's response Dear rajiv51900

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: Thane, Maharashtra, 401107

Website: www.cosumercomplaints.in

This is to bring to your notice i anil kamra had purchased the above mention product from Vijay Sales Mira Road East, this product was purchased on 8/5/2015, under EMI ( Bajaj Finance ). Within this short span of time this product has been reparied and once the compress has been changed. Even as of tody there is no cooling the compress which was change we are not even aware whether that was new or secon hand which failed to function within 24 hrs. As of tody there is no display twice this was changed. I am really surprised Voltas such a big name of TATA given this kind of prodcut its very shameful on your part. This was not given to us on charity or to again give to service centre. I am paying my EMI for dead machine. I WANT REPLACEMENT OF THIS PRODUCT. Kindly expecting a reply from your side. Anil Kamra [protected].

Complaint marked as Resolved

Verified Support

Nov 09, 2015

Voltas Customer Care's response Dear anilk0511

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 500009

Complaint no [protected] and [protected] ITS BEEN THREE DAYS since you started working on my problem and also promised to get in touch the earliest, as per your prompt mail reply. FACTS:- AC installation - 30 Oct 15. First visit by technician for repairs - 31 Oct 15. Second visit - 03 Nov 15. Mail to Voltas - 04 Nov 15. Prompt Mail Reply - 04 Nov 15. Today - 07 Nov 15. No action taken by company. AC switches on and off on its own sweat will. Is Ratan Tata hibernating or still in control of things at your end. This is sheer harassment and will be definitely the first and last Voltas product that I bought or even recommended to anyone.

Complaint marked as Resolved

Verified Support

Nov 07, 2015

Voltas Customer Care's response Dear anish jaitly,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: Mumbai City, Maharashtra, 390015

I would 3 vertis gold 1.5 ton 5* acs from sales corner in July 2010 in june 2015 2 of the air conditioners stop working I lodged a complaint with Voltas customer care they sent service who told me the problem is with coil .as the air conditioners had aluminium coil it has leaked and does not come under warranty when I talked to their service head Mr kishore he had the cheek to say if the coil has lasted for 3 years its life is over .I had to pay 14000 rs for replacement of coils hardly 2 months had passed when 1 of the acs stopped working .again I called the service people now it was September so they told warranty period is of 5 years and it is over and the compressor has to be changed cost rs 9000 This time I was told compressor can fail after 5 years what does the company think a consumer is buying a disposable airconditioner whose shelf life is 3-5 years pathetic product and pathetic response if the company has some goodwill and they care for their clients

Complaint marked as Resolved

Verified Support

Nov 06, 2015

Voltas Customer Care's response Dear anita jandial,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Nov 16, 2015

Voltas Customer Care's response Dear anita jandial,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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Address: Jehanabad, Bihar, 804408

From Last month my Voltas Split AC is not working(It is in warranty period).I have launched complain at the toll free number but no one came to resolve.From that time at least 10 times I have re-complained but still no one has come to resolve the problem.the complain no. provided by them is [protected].The heights was that even though no one came for maintenance but from voltas side last week a message appeared that your query has been resolved, thanks for ur complain.It is very annoying.Kindly do something.

Complaint marked as Resolved

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Nov 03, 2015

Voltas Customer Care's response Dear Om Babu

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: Surat, Gujarat, 395006

Website: www.voltasac.com/index.php?option=com_forms&view=pages&layout=complaint&Itemid=30

Hello All, I bought Voltas 1.2 ton 5 star 155 CY split air conditioner on 12th Nov 2014 from Snap Deal site. Currently it's facing issue with cooling. As per the policy of Voltas it is within warranty period. However Voltas team is saying it is out of warranty because we got it install through third party. We tried to schedule installation through Voltas team however it was getting long time. Due to this reason we got managed installation our self. I read all policy about the warranty breakage and did not see any where it is mentioned that it must got install through Voltas team only. It was working fine from day 1 installation (November 2014) to till date. Now it's having issue. Voltas team is always replying that this issue due to installation. If this is an installation issue then it should not work for 10 months. I log 3 complaints ([protected], [protected], [protected]) till now (in 1 month) and they closed this complaints with unacceptable reason. Till now i did not get any resolution. I am suffering a lot while getting free service in warranty period after buying such a costly product. I have very very bad experience and no one from Voltas team is ready to resolve this issue.

Complaint marked as Resolved

Verified Support

Oct 27, 2015

Voltas Customer Care's response Dear Rajesh Dhaduk

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Rajesh Dhaduk

from Pune, Maharashtra

Oct 27, 2015

Thank You Team,

Hopes will get solution earliest.

FYI: I forwarded 3-4 e-mail as follow up on this ([protected]@gmail.com) however no response. I explored all ways to resolve this issue.

Thanks and Regards,
Rajesh Dhaduk

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Address: Mumbai City, Maharashtra, 400054

Website: service centre

Voltas service centre(kiwi service)never provides services on time. I had given complain on 19oct n till today 23oct no one visited. I have spilt ac 1.5tons.every time there is some problem in ac. Every time cooling problem. Voltas has very bad manufactured product. I am not satisfied with product.

Complaint marked as Resolved

Verified Support

Oct 27, 2015

Voltas Customer Care's response Dear priyoo,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Nov 16, 2015

Voltas Customer Care's response Dear priyoo,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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Address: Vadodara, Gujarat, 390004

Date of Indecent :20-Oct-2015
Invoice No.(RAelectronic OP Road branch, Vadodara) : OP16iINV002219
invoice date: 17-Oct-2015
Model no. :Voltas 1.0T EU 123cye
Serial number : 4551659a15f000092

I have purchased a new AC(voltas 1.0T EU 123cye) from RAelectronic(OP Road Branch, Vadodara) on 17- Oct-2015 Saturday which was installed on 20-Oct-2015. But after installation I came to know that the Remote for ac(voltas 1.0T EU 123cye) which voltas provide with AC was not working. the Person who came for installation of AC bring the remote with him by informing that he will replace it by tomorrow(21-Oct-2015) . Now I don't have AC Remote, I requesting you that please solve this problem cause it feels very bad when purchase new product and you can't use it as you purchased as your need. It was my First Transaction with Voltas. I was waiting from 20-Oct to 22-Oct-2015 and I feel that I made mistake by purchasing voltas product.

Provide me AC remote for voltass slpit AC(voltas 1.0T EU 123cye) by 22-Oct-2015 or pay Compensation for it.

May 17, 2017

Complaint marked as Resolved

Verified Support

Oct 23, 2015

Voltas Customer Care's response Dear Hiren Parmar1890,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Nov 20, 2015

Updated by Hiren Parmar1890 I have sent e-mail to [protected]@gmail.com and [protected]@voltas.com but no single reply to me for the mails which sent to [protected]@gmail.com and [protected]@voltas.com.

Nov 20, 2015

Updated by Hiren Parmar1890 I have sent e-mail with my mobile number along with complaint but there is no reply from [protected]@gmail.com and [protected]@voltas.com

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Address: 600030

Website: WWW.Voltas.com

I bought a Volta's 2 Ton split AC. In Feb 2014. In less than 6 months the valve melted as it was a made of aluminium instead of copper. Now it had again gone bad in less than 6 months, they sold Volta's double booster saying it would rectify. We got now again we have issues no cooling and best part not even a single customer care person called to even check.
A TATA product... So much trust people had...

Dhanuj
[protected]

Complaint marked as Resolved

Verified Support

Oct 21, 2015

Voltas Customer Care's response Dear Dhanuj Nath

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Voltas Customer Care

from Gurgaon, Haryana

Jan 25, 2016

Verified Support

Dear Dhanuj Nath,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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We have filled a complaint against non- cooling of the freezer via telephone on 11th of october, 2015.The compliant number is [protected]. The technician named 'Somveer' having mobile number '[protected]' visited and detected that the gas is finished . He asked us to visit within two days for refilling the gas but today its the seventh day, and no one has visited again despite of our constant calls to the concerned technician as well as the consumer service centre.Since, it is used for commercial purpose, within two days we have undergone a loss of Rs[protected]. This is a very bad response from your side . It was not expected . We demand our product to be repaired as soon as possible (hope it will get resolved today only).

Complaint marked as Resolved

Oct 17, 2015

Updated by goyal divya We have filled a complaint against non- cooling of the freezer via telephone on 11th of october, 2015. The technician visited and detected that the gas is finished . He asked us to visit within two days for refilling the gas but today its the seventh day, and no one has visited again despite of our constant calls to the concerned technician as well as the consumer service centre.Since, it is used for commercial purpose, within two days we have undergone a loss of Rs[protected].
This is a very bad response from your side . It was not expected . We demand our product to be repaired as soon as possible (hope it will get resolved today only).

Verified Support

Nov 16, 2015

Voltas Customer Care's response Dear goyal divya,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Voltas Customer Care

from Gurgaon, Haryana

Oct 19, 2015

Verified Support

Dear goyal divya

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: Kolkata, West Bengal, 700060

TO WHOM IT MAY CONCERN A 1.5 tonne split AC was purchased in the name of my son Dr Deep Das, 441/14 Parnasree Pally, Parasree. Kolkata-700060 and an AMC was signed with Voltas and the AMC franchise of Voltas is M/s Climate Control Technology.Kolkata No. CCT/238/[protected] and the same is valid till 9.11.2015 As the machine was not cooling a complaint was lodged vide ref no. [protected] dt 9.10.15 and 2 guys showed up and on checking the machine they said the Gas has leaked. They told they will be coming back on12.10.15 and rectify the machine. They never showed up. Surprisingly we received a SMS from you which states that above complaint has been resolved which is not correct. Your people asked us to sign a Job Sheet which we declined till the machine worked satisfactorily. We have once again taken up the matter and taked to your Phone Number [protected] and narrated the whole episode again vide Complaint No. [protected] dt 15.10.15 Now this is a very pathetiic action by Voltas and it smells of fraud. Please take up the matter in urgent haste and resolve it or we will have no option but to take up our grievance with appropriate authorities. Hope this e-mail receives due attention at your end. Deep Das

Aug 8, 2021

Complaint marked as Resolved

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Voltas Customer Care

from Gurgaon, Haryana

Oct 15, 2015

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Dear rsdasxyz,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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eBay.in Customer Care

from Delhi, Delhi

Jan 25, 2016

Dear rsdasxyz,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Voltas Customer Care

from Gurgaon, Haryana

Jan 25, 2016

Verified Support

Dear rsdasxyz,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: New Delhi, Delhi, 122002

Website: www.voltasac.com

I have bought 1.5 ton Voltas AC in May 2015. I have been requesting Voltas service for the past two months, but not a single person has visited me till now. Here are the list of messages which I got after requesting those :- Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). What a huge disappointment !!

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Voltas Customer Care

from Gurgaon, Haryana

Oct 15, 2015

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Dear jait1987

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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eBay.in Customer Care

from Delhi, Delhi

Jan 25, 2016

Dear jait1987,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Voltas Customer Care

from Gurgaon, Haryana

Jan 25, 2016

Verified Support

Dear jait1987,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: 380063

Website: www.voltasac.com

I had purchased Voltas AC from Sales India on 6th April, 2015. Since then, I suffered for normal after sales service! I have faced two bad instances :

1) Past issue (Request No. [protected])

I had called up Voltas for providing a demo of the product. But the person they sent had no idea about the features of the AC except switch on/off. Hence, I registered a complaint in Voltas and then I was again been approached by their same service dealer "Shree Maruti Nandan Enterprise", who used rough and bad language due to the complaint. I again complaint Voltas, but they didn't took any action.

2) Current issue (Request No. [protected])

I have placed a service request since 4-5 days, and everyday I'm promised that the technician will visit today/ within 24 hours. I have followed 7 to 8 times (twice everyday), and they are just "Sorry" for the inconvenience. The worst thing is that they have given this service request to "Shree Maruti Nandan Enterprise" again.

I have purchased this in 38K with almost zero after sale service. Now, If this gets going, I'll definitely take legal actions for the harassment caused to me and ask for the compensation for the same.

Although this not what I want, I just want a good quality for service from Voltas!

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Voltas Customer Care

from Gurgaon, Haryana

Oct 14, 2015

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Dear kapil.thadani

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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kapil.thadani

from Mumbai, Maharashtra

Oct 16, 2015

@Voltas Online Team

I have sent you an email on "[protected]@gmail.com" as per your advice in the comment.

But you guys are least bothered to reply!

And about your statement - "Please be assured that we are working on your problem and we will get in touch with you at the earliest",

There still no update/ response. This is shameful that even after 48 hours after your comment, there is no update!

Its been more than 7 days when I placed a request to get my AC serviced.

Since then, you guys have given false commitments for more than 10-12 times.

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Address: Surendranagar, Gujarat, 363001

Hello, I have registered complain for my Voltas AC (Auto Cut off is not working). First Complain registered: [protected] First complain has been cancelled without any resolution. Second Complain registered: [protected] It has been 2 months completed no service boy come to home for my complain. This is worst service I ever seen from any electronic company. Do the needful on high priority. I have already sent an email on [protected]@gmail.com also.

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Voltas Customer Care

from Gurgaon, Haryana

Oct 12, 2015

Verified Support

Dear prakash.bece

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas
Online Team

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Address: New Delhi, Delhi, 110096

Now, we are getting the issue of frequently Gas leakage (in every 10 days) in this split AC. Previously it was once/twice a year at maximum but after compressor change it becomes frequent. The technician and their authorized center are suggesting us to purchase a new AC and dispose this AC as scrap materials. Or, change all the coils of inner unit as well as outer unit which will cost me (₹6000/- for inner unit and ₹5000/- for outer unit), whereas this unit in AMC. It is just 5 years old AC and from the beginning we have been taking the AMC every year. After that we were getting this type of answer from your technician & service center. If they are right then, what kind of materials you are using that’s why it becomes no use in 5 year time span. We have complained several times but nothing happened by this Voltas team. I can suggest, never ever purchase Voltas AC. They are just cheating people by showing their advertises.

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Voltas Customer Care

from Gurgaon, Haryana

Oct 12, 2015

Verified Support

Dear biswadas2 .

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas
Online Team

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Voltas Customer Care

from Gurgaon, Haryana

Oct 19, 2015

Verified Support

Dear biswadas2,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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Address: 380052

Website: www.voltasac.com

1 Upasana flats, Memnagar, Ahmedabad-380052(Gujarat) Date 10/10/2015 Mob [protected] [protected] Sir, Sub:- Poor response for after sales service of the company. I purchased an Ac of VOLTAS company on 02 April 2015 from the Flipkart(On line Order ID OD[protected]. ). Since from the day one we are facing problem we placed the complaint to the service team but they responded to us after seven days with the good news saying that they are going to replacing the censor with the new one for this they need to get the new stock from the company . After 15 days after our repeatedly reminders same was replaced. Even though the problem was not solved which was shown to the technician on the same moment.Technician tolled that another technician will come for the same. we asked how much time it takes to solve our problem it seems they don't have clear idea on that simply they that within few days. After that we repeatedly reminded on phone for the complain but the fact is that the complain has not been resolved till date even though we repeatedly contacted on phone to the service center. but no clear response is received for our complain since last two monthsThus, buying the VOLTAS AC is the blunder we do? who will take the responsibility of the product how come we are experiencing damages for the new AC that too with in the 3 months of purchase. Expecting some good response from you at least which solves our issue.

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Voltas Customer Care

from Gurgaon, Haryana

Oct 12, 2015

Verified Support

Dear pratik9094

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas
Online Team

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Address: Pondicherry, Puducherry

Website: voltas

Respected Sir, I brought Voltas 183 lya AC from PAYTM.com. After received the product the voltas technician came opened the sealed box to install and they found that there is no GAS in outdoor unit. They fill the gas and charged me Rs. 1800/- extra. I want refund this amount Rs. 1800/-as its a manufacturer defect. Pz refund my amount earlier.

Oct 12, 2015

Complaint marked as Resolved

They have given me the refund amount which they have taken for filling the gas. I have complaint to voltas Customer care toll free no. then they arrange a conversation of Chennai manager Mr. Dharmesh, he help me a lot, and today i have got my refund amout. Thanks Voltas and Thanks Dharmesh ji.

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Voltas Customer Care

from Gurgaon, Haryana

Oct 9, 2015

Verified Support

Dear tanmoycus

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Voltas Customer Care

from Gurgaon, Haryana

Oct 13, 2015

Verified Support

Dear Tanmoy Roy,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: Mumbai City, Maharashtra

Website: www.voltas.com

They have send us defected Ac. We are complaining every week. In one and a half year more then 15 times the gas has been filled we ask them the problem they say it that its leakage problem they are not ready to solve it they are just refilling the gas and giving it back to us again after a week or two same problem comes.they just wasted our time so that the warranty gets expired and then we are helpless. they even extended our warranty but even after that the problem is there. We want to replace the Ac. When ever we call they don't pick up the call or disconnect it. Please revert ASAP. they are not at all giving us answer. we are fed up of this. They are just playing around. please look upon this ASAP. we have bought this machine from TAM S SHOPPER and they are sending us to ATUL ELECTRONICS (Bhandup).

Complaint marked as Resolved

Verified Support

Oct 20, 2015

Voltas Customer Care's response Dear Kevin Sumaria

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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Voltas Customer Care

from Gurgaon, Haryana

Oct 9, 2015

Verified Support

Dear Kevin Sumaria

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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