Voltas Complaints & Reviews

I bought a Volta's 2 Ton split AC. In Feb 2014. In less than 6 months the valve melted as it was a made of aluminium instead of copper. Now it had again gone bad in less than 6 months, they sold Volta's double booster saying it would rectify. We got now again we have issues no cooling and best part not even a single customer care person called to even check.
A TATA product... So much trust people had...

Dhanuj
[protected]

We have filled a complaint against non- cooling of the freezer via telephone on 11th of october, 2015.The compliant number is [protected]. The technician named 'Somveer' having mobile number '[protected]' visited and detected that the gas is finished . He asked us to visit within two days for refilling the gas but today its the seventh day, and no one has visited again despite of our constant calls to the concerned technician as well as the consumer service centre.Since, it is used for commercial purpose, within two days we have undergone a loss of Rs[protected]. This is a very bad response from your side . It was not expected . We demand our product to be repaired as soon as possible (hope it will get resolved today only).

TO WHOM IT MAY CONCERN A 1.5 tonne split AC was purchased in the name of my son Dr Deep Das, 441/14 Parnasree Pally, Parasree. Kolkata-700060 and an AMC was signed with Voltas and the AMC franchise of Voltas is M/s Climate Control Technology.Kolkata No. CCT/238/[protected] and the same is valid till 9.11.2015 As the machine was not cooling a complaint was lodged vide ref no. [protected] dt 9.10.15 and 2 guys showed up and on checking the machine they said the Gas has leaked. They told they will be coming back on12.10.15 and rectify the machine. They never showed up. Surprisingly we received a SMS from you which states that above complaint has been resolved which is not correct. Your people asked us to sign a Job Sheet which we declined till the machine worked satisfactorily. We have once again taken up the matter and taked to your Phone Number [protected] and narrated the whole episode again vide Complaint No. [protected] dt 15.10.15 Now this is a very pathetiic action by Voltas and it smells of fraud. Please take up the matter in urgent haste and resolve it or we will have no option but to take up our grievance with appropriate authorities. Hope this e-mail receives due attention at your end. Deep Das

I have bought 1.5 ton Voltas AC in May 2015. I have been requesting Voltas service for the past two months, but not a single person has visited me till now. Here are the list of messages which I got after requesting those :- Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7). What a huge disappointment !!

I had purchased Voltas AC from Sales India on 6th April, 2015. Since then, I suffered for normal after sales service! I have faced two bad instances :

1) Past issue (Request No. [protected])

I had called up Voltas for providing a demo of the product. But the person they sent had no idea about the features of the AC except switch on/off. Hence, I registered a complaint in Voltas and then I was again been approached by their same service dealer "Shree Maruti Nandan Enterprise", who used rough and bad language due to the complaint. I again complaint Voltas, but they didn't took any action.


2) Current issue (Request No. [protected])

I have placed a service request since 4-5 days, and everyday I'm promised that the technician will visit today/ within 24 hours. I have followed 7 to 8 times (twice everyday), and they are just "Sorry" for the inconvenience. The worst thing is that they have given this service request to "Shree Maruti Nandan Enterprise" again.


I have purchased this in 38K with almost zero after sale service. Now, If this gets going, I'll definitely take legal actions for the harassment caused to me and ask for the compensation for the same.

Although this not what I want, I just want a good quality for service from Voltas!

Hello, I have registered complain for my Voltas AC (Auto Cut off is not working). First Complain registered: [protected] First complain has been cancelled without any resolution. Second Complain registered: [protected] It has been 2 months completed no service boy come to home for my complain. This is worst service I ever seen from any electronic company. Do the needful on high priority. I have already sent an email on [protected]@gmail.com also.

Now, we are getting the issue of frequently Gas leakage (in every 10 days) in this split AC. Previously it was once/twice a year at maximum but after compressor change it becomes frequent. The technician and their authorized center are suggesting us to purchase a new AC and dispose this AC as scrap materials. Or, change all the coils of inner unit as well as outer unit which will cost me (₹6000/- for inner unit and ₹5000/- for outer unit), whereas this unit in AMC. It is just 5 years old AC and from the beginning we have been taking the AMC every year. After that we were getting this type of answer from your technician & service center. If they are right then, what kind of materials you are using that’s why it becomes no use in 5 year time span. We have complained several times but nothing happened by this Voltas team. I can suggest, never ever purchase Voltas AC. They are just cheating people by showing their advertises.

1 Upasana flats, Memnagar, Ahmedabad-380052(Gujarat) Date 10/10/2015 Mob [protected] [protected] Sir, Sub:- Poor response for after sales service of the company. I purchased an Ac of VOLTAS company on 02 April 2015 from the Flipkart(On line Order ID OD[protected]. ). Since from the day one we are facing problem we placed the complaint to the service team but they responded to us after seven days with the good news saying that they are going to replacing the censor with the new one for this they need to get the new stock from the company . After 15 days after our repeatedly reminders same was replaced. Even though the problem was not solved which was shown to the technician on the same moment.Technician tolled that another technician will come for the same. we asked how much time it takes to solve our problem it seems they don't have clear idea on that simply they that within few days. After that we repeatedly reminded on phone for the complain but the fact is that the complain has not been resolved till date even though we repeatedly contacted on phone to the service center. but no clear response is received for our complain since last two monthsThus, buying the VOLTAS AC is the blunder we do? who will take the responsibility of the product how come we are experiencing damages for the new AC that too with in the 3 months of purchase. Expecting some good response from you at least which solves our issue.

Respected Sir, I brought Voltas 183 lya AC from PAYTM.com. After received the product the voltas technician came opened the sealed box to install and they found that there is no GAS in outdoor unit. They fill the gas and charged me Rs. 1800/- extra. I want refund this amount Rs. 1800/-as its a manufacturer defect. Pz refund my amount earlier.

They have send us defected Ac. We are complaining every week. In one and a half year more then 15 times the gas has been filled we ask them the problem they say it that its leakage problem they are not ready to solve it they are just refilling the gas and giving it back to us again after a week or two same problem comes.they just wasted our time so that the warranty gets expired and then we are helpless. they even extended our warranty but even after that the problem is there. We want to replace the Ac. When ever we call they don't pick up the call or disconnect it. Please revert ASAP. they are not at all giving us answer. we are fed up of this. They are just playing around. please look upon this ASAP. we have bought this machine from TAM S SHOPPER and they are sending us to ATUL ELECTRONICS (Bhandup).

I have bought voltas 1.5 ton split ac from snapdeal on 4 march 2014, within 6 month water started collecting inside the ac and through blower it started dripping inside my room, the curtains below the ac started getting wet, i called for technician for free service offered by voltas but none of them diagnosed its problem .Buying such ac is the biggest mistake of my life . I have registered my complain on 1st september 2015 and till now the problem is not resolved

I had purchased a Voltas window AC on 19.06.2015, model number:- 183EYE 1.5 ton from the dealer Electronic Paradise. I thought I bought a great brand air-conditioner but I didn't knew this was the biggest mistake of my life. After using it for few days, I observed that condensed water is collecting inside the AC and is not dripping out from the outlet given at the back. I saw that the level of the water outlet was a bit higher than usual level. I told this to the VOLTAS customer care that water isn't dripping out and it is getting collected inside the AC. The complaint was lodged and the service guy from Voltas visited my place. He said there is a design issue with the AC and water in this AC wont drip out that much in comparison to normal AC's that we see. I asked this from the manager in VOLTAS Mr. Aayan and he gave me a reason that this is our new technology to cool the AC tubes. Water will be splashed on the tubes to cool it and hence there will be water remaining inside the AC. I was shocked to see an AC which works like a cooler where water wont drip out and will be collected within the AC. My biggest nightmare, because in a place like Delhi where Dengue is at its peak and within the AC water is getting collected and isn't dripped out was a concern. Also due to stagnant water mud and bad smell started coming from the AC. I have lodged the complaint thrice. Service guy visits every time and tells the same story. The worst part is, these guys just close the complaint by themselves without even taking feedback and confirming from the customer. Its been 4 months that I have been using the AC, the problem isn't rectified. Customer care people doesn't talk to customer properly, and if you will say connect me to the senior then they will keep your call on HOLD for hours and disconnect. Tell me VOLTAS why on earth have you provided a water dripping outlet when the water doesn't come out from this AC. Also let the world know your AC cum cooler technology. Why shall we risk our lives because of your water collecting technology where there is a possibility of mosquitoes and other insect breeding. Will you take the responsibility of our LIVES. I agree there is no value to human life in India. You just need to sell your product. I request you to kindly refund my money asap as now I am sure I wont ever buy and recommend a VOLTAS product and would never ever like to call your customer care where the people are not even courteous & greeted. Kindly look into the matter asap. Thanks & regards Aman Verma +91-[protected] In a place

I have purchased one ton split voltas ac in june 2015, the installation person make a hole in roof and install, now during rain water comes from that hole after many cement repair..problem is still pending. dealer is asking Rs 1000 installation charges for again reinstalling it. please resolve the issue.

I would like to bring in your notice that i have a VOLTAS AC in my home.Few days after first servicing its display panel got defective and i approached the dealer and the guy sent by him took away the display panel for repair.Now it has been 5 months and no action has been taken. I had bought this AC from M/S SALARIA ELECTRONICS, COLLEGE ROAD KATHUA, J&K .PIN; 184101....

I should buy Voltas ac date was 01/05/2015 it was having problem of f6 error again and again service pepole shuld not find the problem of Voltas ac i should tell dealer kindly replace my ac he told me i didn't do it replacement procedure done by Voltas Company dealer told me i loge the complaint people from Voltas company come to my home he was told me replace the PCB of ac the problem should be sortout but some days the another problem in our ac some noice is come from ac and ac was automatically shutoff an on kindly under stand my problem and solve it as soon as possible

I purchased Voltas AC from Snapdeal .com on 17th April 2015 & Voltas service expert installed the same on 23rd April 2015. For 15 days it works fine but start giving problem of cooling then I launch complaint on 20th May 2015 & found that there is leakage in the system & the pressure is low of the gas so, said that he need to fill the gas.

I have logged a complaint through my distributor, lotus with reference no-[protected]. they alloted the mechanic for the same but till no one has come for such problem...i m very disappointed by these activities. lotus executive sold me ac of voltas inverter model, but this product is worst. model requires all time servicing as we have bought this only 10 months before and it gave the problem since 8 months. get very irritated as the product is costing 47000 its not a small amount... not expecting this from voltas model

Dear Voltas Team, My register mobile no is [protected]. We purchase the Voltas spilt ac 185 ex model, 1.5 ton on 28th may 2013, after one year air conditioner is giving problem, when we contact to customer care they said technical person will come and charge 400 per visit, we said ok, than real trouble get start for us, we raise our first complaint on 25th of june 2015, technician was came and said this is the problem of gas leakage then after two days someone was come from voltas and fill the gas on ac, then after two days ac was again starts problem, cooling was nil, then again we raise the compliant and again technician come and refill our gas again on 8th july 2015, finally two month ac was going well, then after two month the ac start giving problem, again we raise a complete on 29th aug 2015 and gas was refill again on 3rd sep, 2015, and now from last 4 days ac is not cooling at all, we raise a compliant on 27th of sep, 2015, and technician come 28th of sep 2015, and said to us again this the problem of the gas leakage. Kindly tell us how can we afford the cost of re-filling the gas on ac, if the gas will not work out for more than one month, your technician persons is not well knowledgeable for this job, may be that a reason again and again we face gas leakage problem. Now its starts problem with in the month, we filled last gas on ac on 3rd sep 2015, and next of 3rd is still not come. We will not pay any single penny for repair the ac., because your team was not work well and not give us a good services. You tell us now how can we recommend the voltas ac to anyone, if we face this kind of issue again and again. Kindly solve our issue.

I would like to bring in your notice that we have "Voltas Water Dispenser" and we had a problem that hot water tab was not working so we called up at your customer care number on 27-08-15 and reported the concern with them. One of your technician came and checked the dispenser opened the machinery and took hot water tab with him and said he will come after one hour but he didn't turn up. Now the dispenser is not working. After that we are calling at your customer care daily and everytime we are getting reply that the technician will come today but no one comes. Few minutes before we called up at your customer care but got the reply that she can't confirm when the technician will come. Kindly look into the matter as soon as possible.

I have to informed you that I had purchased A.C. Model No. 1.50 T Voltas 183 Ex.; IDU code 4551539, on dated 09/06/2013. Now, I were facing huge problem i.e. A.C. is not given proper cooling, so I booked complaint on dated 04/06/2015 and then one service engineer came on dated 08/06/2015 and solved the problem at his level. He charged me Rs 3000/- for gas filling, capacitor, one bolt and visiting charges. But after two weeks same problem had occurred. Then again I booked complaint on dated 26/06/2015. Your service engineer came and after checking A.C., he told me that A.C. copper pipe fitting had some minor cracked that’s why gas was leaked from A.C. After that I told him to repair this crack but he replaced whole copper pipe fitting (around 23 feet). He charged me Rs 4600/- on dated 29/06/2015. After some days again I faced this cooling problem so I booked complaint on dated 28/08/2015 then your service engineer came after 2-3 days of my complaint and check A.C. He filled pressure as (nitrogen gas) in inner and outer unit of A.C. After 2-3 days, he came for checking pressure then he told me that pressure leaked from inner unit. So he opened inner unit and take it for repairing and proper checking in workshop on dated 09/09/2015. Next day I got call from workshop that cooling coil of inner unit is crack so we have to replace this, then I told him to replace and fix the problem as soon as possible. Then he assured me that A.C. will be repair within 3-4 days but still I have not received my A.C. and not proper reply from workshop.
I have faced lots of challenges in summer season from last 4 months.
So, look into this matter and solve my problem immediately.

Meenakshi Shah (w/o Chanchal Kumar Shah)
Mob. No.: [protected]