Voltas Complaints & Reviews

Hi, I am Sourav Maitra staying at 868 RN Chatterjee Lane, Ichapur, Kolkata. I have purchased a split AC (1.5 ton, SAC gold, 5 Star, Red) on 22/05/2012. I selected Voltas because of its goodwill. It works perfectly for 1 year. After that disturbance came to our notice. I called the dealer (Vanisha, corp office: B-12, Municipal Market Complex, Kalyani, vat no. [protected]). They suggested to buy a stabiliser. I purchased a stabiliser of 4 KV. But the problem was not solved. After revisiting, the dealer suggested to contact customer care of Voltas. I communicated. Local authorised service centre (Prompt Service) visited and given an estimated cost for repair of Rs. 9000/- (Nine thousand) which is 1/4 th cost of the AC. The breakup of cost given as Condenser Coil 6700 + gas charging 1800 + transportation 500. The estimate was given on 21/10/2013. I was surprised and frustrated due to this unnecessary financial burden of this huge cost. Meanwhile I was busy for the treatment of my mother's illness and never communicated to you after that. I am writing this complaint with a hope that you should take proper action to resolved the issue. I have trust on your reputation and after sales service. Please do the justice on that. Regards Sourav Maitra Mobile: +91 [protected] email: sourav.[protected]@gmail.com alternate email: sourav.[protected]@sc.com

You are requested to kindly replace the Split AC which I have purchased from M/s Electronic Paradise North, Janakpuri New Delhi-110058 on 10th May 2014 and it is giving frequent problems. Details are hereas under ; Volt S.AC 183EYA 1.5T 3* S.no. 4551668A14A001539 Contact Person : Kamal Kishore Add : H.No.526, Mukimpura, Subzi Mandi, Ghanta Ghar Delhi-110007 Ph :[protected], [protected] E-mail id : [protected]@gmail.com

voltas cooler was purchased on 20/05/2015. and its water pump is not working since last 1 week. previously also a complaint was made with complaint no. -[protected] but no action has been taken till now. now please either get the thing done as soon as possible or replace the cooler with a new one.

Reverse Current in Voltas Window AC, already communication to Voltas & Vijay Sales ( AC Purchased from Vijay Sales Sec-15 A Faridabad) via mail & Calls many times but Still pending Solution. Reverse Current 140 Volt. but after several mail & calls only one time Visit by Voltas Tech. an after attand complint remain 60 Volt. Reverse Current ( attached report). Mr. Ashok Kumar Hasija ( Voltas ) asked on Call that 60 Volt. Reverse Current is Standard in Voltas Window AC. I Demand to Voltas Company but Still pending :- 1. What is main specific reason of current Leakage 2. What is max. Current Leakage voltage in Voltas window AC as per Voltas Testing Lab. 3. What is standard winding insulation resistance of compressor & Check with My Voltas Window AC. No any tech. / engineer Visit to Check actual reason of Current leakage & Check Impedance/ Resistance of Compressor winding. Contact Details of Voltas & Vijay Sales :- Mr. Ashok Kumar Hasija - [protected] [protected]@voltas.com Vijay Sales :- [protected]@vijaysales.com [protected]@vijaysales.com Regards Silender Singh [protected]

Hello, On 31st of May 2015, i filled request for AC gas refilling(Request No. [protected]). On 2nd June, the request was closed as i was out of town. On 4th June i again called the number :[protected]/43 for the same issue. Ms Bharti there responded by saying that the technician will come by 5th June to service my request. However on 5th June, from 5pm to 8pm i was waiting and calling Ms Bharti again and again . Finally she replied that Technician Mr Habib will not be coming. Reason Technician gave: He called other number and as person there is out, so he will not be coming. However Ms Bharti knew i have been calling her from my number ([protected]), still she and technician didnt responded nicely. I want to file complaint against Ms Bharti and Mr Habib (hyderabad Voltas service centre) for their misconduct, misbehaviour, negligence in their duty.

My Voltas Water Dispenser has not been working since 22 May 2015. I had lodged the complaint on 23 May 2015 on Voltas customer care with request no. [protected] named Rohit Agarwal from Mainpuri ( U.P.). After complaining several times no technician has come till now to resolve the problem.

WE HAVE BOUGHT AN AC AT 18 APRIL 2014 FROM ANNANDA MELA BURDWAN, WEST BENGAL 713101 MOB NUMBER[protected], 2664298. TILL 6 MONTH MY AC IS NOT WORKING I HAVE COMPLAINT SO MANY TIMES BUT THEY ARE NOT TAKING ANY ACTION AGAINST MY COMPLAINTS SO I AM FACING VERY MUCH PROBLEM PLEASE DO SOMETHING SO I CAN GET A GOOD SERVICE FROM YOUR COMPANY. OTHER WISE I HAVE TO GO FOR ANOTHER OPTION. COMPANY CST NUMBER IS [protected]C. OUR ADDRESS VILL+P.O-BAN NABAGRAM DIST- BURDWAN PIN-713152 WEST BENGAL CONT- [protected]

sir, i made a complaint om voltas, i got messge for the same, and complaint no as well [protected], and then on 19.5.2015 my request was cancelled, but still your representative came and provide me services, he asked for 2800 rs, but i asked for detail, then he asked to pay only 2600 . then i asked for its bill, he said there is no such bill for such services, then after my ac stopped working, i again lodged complaint on 1.6.2015, no-[protected], then my requested was cancelled, i dont know why, since then i am regularly lodging complaining, but all the times my req. got cancelled. this time my ac is not working, i am helpless and no idea what to do. my contact no is [protected] NITIN

hello sir mene ek voltas ka deep freezer purchase kiya tha[protected] ko jisme ek hall h to aapse nivedan h ki mere freezer ko hange krwaya javee voltas 400 ltr double door deep freezersl aamul sn number5210230a15d001437 by electro plaza office f-103, 104, city plaza bani park jaipur ph nu [protected], 2281002 my cell nu [protected]

I purchased this voltas air cooler 2 days ago, as my second air cooler, apart from the current orient model. This one being the most expensive model available with Voltas, is a complete piece of junk, that does not cool at all. Please let me know whom to contact to get it replaced for a functional model, as this is definitely a design flaw and not a faulty piece.

Please see the below mail, no one is ready to respond. Actually they don't have the Team of Expertize with them who can actually fix the problem. They are just passing the complaint from one person to another. Last Saturday i.e. 30 May I received a call from Vija (Area service mgr), who is asking me to have a discussion with J.D.Verma, who is he, I logged a complaint with VOLTAS not with J.D. Verma. Is he TOUT/Mediator/Broker who is instructing the Service manager of Voltas how to deal with me. I had a heated argument with them and nothing came out of that. Even after marking a mail to their Customer care on the daily basis no one bother to respond. This is absolutely Pathetic. You people are just passing on the issue from one person to another initially it was Vijay and now, it is Sumit. Well both of them are GOOD FOR NOTHING!!! From: "Charanjeet Singh" Fri, 29 May '15 3:54a To: "vcare" and others Cc: Bcc: Less | Show full Headers | View blocked images - Download all ARE YOU PEOPLE SLEEPING OR WHAT??? Have people had a sleeping piles...no body is ready to response or none of you've the guds to speak with me. Absolutely Pathetic!!! I'm waiting how long you long you people will take to respond. Still waiting for a response...I've been continuously sending emails to you people but none of you had a time to respond to it. It's been a week that I had a word with so called Branch Service Manager (Sumit) still waiting for his response. You people are just passing on the issue from one person to another initially it was Vijay and now, it is Sumit. Well both of them are GOOD FOR NOTHING!!! I don't know why they have been hired as a Manger, they deserved to be a Peon, the way they have been working. No communication at all... But this is expected from them, when Company's customer care team doesn't bother to respond to the email then how can they respond. Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Wed, 27 May 2015 19:16:53 To: "vcare ", "Voltas " Subject: Fw: Complaint# [protected] - Poor Service and customer handling. I don't have words for you people...No body is ready to respond. You People SUCKS... This is the Pathetic State of Affairs at TATA Voltas, when you ask for support neither Branch Service Head, nor Customer Care of TATA itself give a time to Customers concern. Return the money that I've paid to you people otherwise I'll drag you to Consumer court. You and your Team is good for NOTHING. Paying crore for ADs creates a good image and that is where a customer gets fooled into believing that the product will meet the quality projected. TATA AC purchase was a bad decision. I am stuck with this piece of junk in my home. My decision to choose TATA was indeed wrong. Now I have NO respect for TATA name or its products. I can't recommend TATA products to anyone now. There is ZERO service, ZERO support and you will just end up loosing money. Avoid TATA AC India Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Sun, 24 May 2015 18:06:25 To: "vcare " Subject: Fw: Complaint# [protected] - Poor Service and customer handling. Hi, It was again fixed by Voltas engineers almost Two weeks back from 23rd May. Your engg suggested to test the machine for atleast 10 - 12 days, and again I'm encountering a same problem so I've to make a call to Sumit (Delhi Service Brance Manager). He did sent one of the Engg on 23rd May, this is what engg communicated to me 'I do agree the machine is not cooling, it's been an hour machine is running and the grill temp is still 17 degree', seems like the gas is short. I don't know, how many times your people will refill the gas, it's been almost ten times since I logde the complaint (19th Apr). It's been almost two months, you people are not able to figure out what is the issue with the machine. If you cannot fix this, plz admit the same and let me know, so that I can get it fixed from outside. Sorry to say this..but you people are NOT cooling experts, actually you people are FOOLING experts. Making a fool of the customers, from the first complaint the warranty remain effective till next Three months but its been TWO months, I've been waiting for the machine to be fixed. Does it really make any sense??, I'll consider these Three months of warranty once my machine get fixed. You people are testing my patience and now it looks to me I need to get serious to get my complaint fixed. This is the last call for your team, next time I'll approach the GM or so... Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Tue, 05 May 2015 17:11:59 To: "[protected]@voltas.com" Subject: Fw: Complaint# [protected] - Poor Service and customer handling. Is there anyone...ARE YOU PEOPLE SLEEPING OR WHAT??? Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Fri, 01 May 2015 12:30:27 To: "Vcare /UPBG/DEL" Subject: Re: Complaint# [protected] - Poor Service and customer handling. Since this mail was forwarded to Delhi Branch Service Head, I was assuming that now your team would respond actively and will act in a positive manner. But I think, Delhi Branch Service Head is also avoiding/ignoring this. If even at this level you people are not responding then one can imagine what is the standard of Customer service of VOLTAS. I don't see any prompt action on this one. You people have cross all the limits, seems like 'VOLTAS', so called the cooling expert don't have the Technical expertise with it. No one from the higher authorities have the guds to speak with me or showing any interest to deal with the issue. If this is your response then Refund all the money that I paid to repair the AC and accept that you don't have the Technical expert who can actually fix the issue. This is absolutely rubbish, I made the huge mistake buying the VOLTAS AC (so called TATA Product) and the asking you to repair the AC. This is the last time after that I'll file a case in a Consumer forum and I'll take it to highest level to show you what happen when you handle the customer like this. Thanks Charanjeet Singh From: "Vcare /UPBG/DEL" Sent: Mon, 27 Apr 2015 17:01:21 To: Charanjeet Singh Subject: Re: Complaint# [protected] - Poor Service and customer handling. Dear Sir/Madam, We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Delhi branch Service Head to take immediate action and resolve the issue. For further information, please feel free to contact us. Best Regards, Shivaputrappa.Patil Customer Care:[protected] /[protected]. SMS to 56677. Email: [protected]@voltas.com On Mon, Apr 27, 2015 at 1:12 PM, Charanjeet Singh wrote: Hi, Sunday (19th Apr)[protected], I registered a complaint with Voltas regarding the AC. It';s not in warranty, there Technical executive visited the site on Tuesday 21 Apr and fixed the issue and charged accordingly but when I reached to home, noticed that it';s still not cooling and AC is not able to maintain a Temp of 25 degree even in these days. I again called up there customer care to report the issue and they reopened the same complaint, again there Technical executive visited the site on Friday 24th Apr and told me that issue has been fixed, but on Saturday again it stopped cooling. I had a word with the Area service Manager Mr. Vijay, even after having a several discussion with him the service of Voltas is absolutely pathetic. Mr. Vijay committed to me that he will be sending some experience person on site to fix the issue on Sunday and issue will be fixed by Sunday. But as usual, there Technical executive re-visited the site and just check the AC and created the Job report. He did nothing apart from that, no attempt was made to fix the issue. He simply stated that the issue will be fixed on Monday (27th Apr). I called several time to Mr. Vijay (service mgr) but he didn’t even bother to pick my call and just sending sms to me Sorry for the delay. You can imagine, if the Area service manager has a attitude like this then how can one expect a good service from the Voltas. Even though, I’ve already paid them there charges then also they are not even able to resolve the issue. They should return the money that I’ve paid to them if they are not good/intelligent enough to resolve the issue, he is not acting seriously and just giving a false excuses to me everytime I speak with him. Seems like they don’t have a Technical expertise with them. Absolutely pathetic!!! Thanks Charanjeet Singh [protected]

Hi, This is absolutly rubbish, on Saturday 30 May, I received a call from your service Manager (Vijay) and he diverted my call to J.D. Verma who is franchise of Voltas. The way he talked to me, it was PATHETIC. Who is J.D Verma, why should I talk to him. I logged a complaint with VOLTAS, is he TOUT/Mediator/Broker. Not only this after having a heated argument with me he was directing so called Service Manager 'Vijay' what should be done now. I want to ask Vijay is Voltas's employee or he is working for J.D Verma (Broker). You people really 'Sucks' But finally I've received I money back and thanks for Accepting that you/your team is GOOD for NOTHING. Actually you people don't have the Expertise with you this is the reason you were not able to fix the issue even after 2 months. You people are just passing on the issue from one person to another initially it was Vijay then Sumit. Well both of them are GOOD FOR NOTHING!!! No communication at all, see below; how many mails were sent to your customer care but no one bother to responsd. From: "Charanjeet Singh" Fri, 29 May '15 3:54a To: "vcare" and others ARE YOU PEOPLE SLEEPING OR WHAT??? Have people had a sleeping piles...no body is ready to response or none of you've the guds to speak with me. Absolutely Pathetic!!! I'm waiting how long you long you people will take to respond. Still waiting for a response...I've been continuously sending emails to you people but none of you had a time to respond to it. It's been a week that I had a word with so called Branch Service Manager (Sumit) still waiting for his response. You people are just passing on the issue from one person to another initially it was Vijay and now, it is Sumit. Well both of them are GOOD FOR NOTHING!!! I don't know why they have been hired as a Manger, they deserved to be a Peon, the way they have been working. No communication at all... But this is expected from them, when Company's customer care team doesn't bother to respond to the email then how can they respond. Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Wed, 27 May 2015 19:16:53 To: "vcare ", "Voltas " Subject: Fw: Complaint# [protected] - Poor Service and customer handling. I don't have words for you people...No body is ready to respond. You People SUCKS... This is the Pathetic State of Affairs at TATA Voltas, when you ask for support neither Branch Service Head, nor Customer Care of TATA itself give a time to Customers concern. Return the money that I've paid to you people otherwise I'll drag you to Consumer court. You and your Team is good for NOTHING. Paying crore for ADs creates a good image and that is where a customer gets fooled into believing that the product will meet the quality projected. TATA AC purchase was a bad decision. I am stuck with this piece of junk in my home. My decision to choose TATA was indeed wrong. Now I have NO respect for TATA name or its products. I can't recommend TATA products to anyone now. There is ZERO service, ZERO support and you will just end up loosing money. Avoid TATA AC India Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Sun, 24 May 2015 18:06:25 To: "vcare " Subject: Fw: Complaint# [protected] - Poor Service and customer handling. Hi, It was again fixed by Voltas engineers almost Two weeks back from 23rd May. Your engg suggested to test the machine for atleast 10 - 12 days, and again I'm encountering a same problem so I've to make a call to Sumit (Delhi Service Brance Manager). He did sent one of the Engg on 23rd May, this is what engg communicated to me 'I do agree the machine is not cooling, it's been an hour machine is running and the grill temp is still 17 degree', seems like the gas is short. I don't know, how many times your people will refill the gas, it's been almost ten times since I logde the complaint (19th Apr). It's been almost two months, you people are not able to figure out what is the issue with the machine. If you cannot fix this, plz admit the same and let me know, so that I can get it fixed from outside. Sorry to say this..but you people are NOT cooling experts, actually you people are FOOLING experts. Making a fool of the customers, from the first complaint the warranty remain effective till next Three months but its been TWO months, I've been waiting for the machine to be fixed. Does it really make any sense??, I'll consider these Three months of warranty once my machine get fixed. You people are testing my patience and now it looks to me I need to get serious to get my complaint fixed. This is the last call for your team, next time I'll approach the GM or so... Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Tue, 05 May 2015 17:11:59 To: "[protected]@voltas.com" Subject: Fw: Complaint# [protected] - Poor Service and customer handling. Is there anyone...ARE YOU PEOPLE SLEEPING OR WHAT??? Thanks Charanjeet Singh From: "Charanjeet Singh" Sent: Fri, 01 May 2015 12:30:27 To: "Vcare /UPBG/DEL" Subject: Re: Complaint# [protected] - Poor Service and customer handling. Since this mail was forwarded to Delhi Branch Service Head, I was assuming that now your team would respond actively and will act in a positive manner. But I think, Delhi Branch Service Head is also avoiding/ignoring this. If even at this level you people are not responding then one can imagine what is the standard of Customer service of VOLTAS. I don't see any prompt action on this one. You people have cross all the limits, seems like 'VOLTAS', so called the cooling expert don't have the Technical expertise with it. No one from the higher authorities have the guds to speak with me or showing any interest to deal with the issue. If this is your response then Refund all the money that I paid to repair the AC and accept that you don't have the Technical expert who can actually fix the issue. This is absolutely rubbish, I made the huge mistake buying the VOLTAS AC (so called TATA Product) and the asking you to repair the AC. This is the last time after that I'll file a case in a Consumer forum and I'll take it to highest level to show you what happen when you handle the customer like this. Thanks Charanjeet Singh From: "Vcare /UPBG/DEL" Sent: Mon, 27 Apr 2015 17:01:21 To: Charanjeet Singh Subject: Re: Complaint# [protected] - Poor Service and customer handling. Dear Sir/Madam, We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Delhi branch Service Head to take immediate action and resolve the issue. For further information, please feel free to contact us. Best Regards, Shivaputrappa.Patil Customer Care:[protected] /[protected]. SMS to 56677. Email: [protected]@voltas.com On Mon, Apr 27, 2015 at 1:12 PM, Charanjeet Singh wrote: Hi, Sunday (19th Apr)[protected], I registered a complaint with Voltas regarding the AC. It';s not in warranty, there Technical executive visited the site on Tuesday 21 Apr and fixed the issue and charged accordingly but when I reached to home, noticed that it';s still not cooling and AC is not able to maintain a Temp of 25 degree even in these days. I again called up there customer care to report the issue and they reopened the same complaint, again there Technical executive visited the site on Friday 24th Apr and told me that issue has been fixed, but on Saturday again it stopped cooling. I had a word with the Area service Manager Mr. Vijay, even after having a several discussion with him the service of Voltas is absolutely pathetic. Mr. Vijay committed to me that he will be sending some experience person on site to fix the issue on Sunday and issue will be fixed by Sunday. But as usual, there Technical executive re-visited the site and just check the AC and created the Job report. He did nothing apart from that, no attempt was made to fix the issue. He simply stated that the issue will be fixed on Monday (27th Apr). I called several time to Mr. Vijay (service mgr) but he didn’t even bother to pick my call and just sending sms to me Sorry for the delay. You can imagine, if the Area service manager has a attitude like this then how can one expect a good service from the Voltas. Even though, I’ve already paid them there charges then also they are not even able to resolve the issue. They should return the money that I’ve paid to them if they are not good/intelligent enough to resolve the issue, he is not acting seriously and just giving a false excuses to me everytime I speak with him. Seems like they don’t have a Technical expertise with them. Absolutely pathetic!!! Thanks Charanjeet Singh [protected]

Respected Sir / Ma'm, I am Yogesh Kori from Ahmedabad purchased a Voltas AC Inverter with hot and cold feature (18v dy) in finance with Bajaj Finance on 28th May - 2015. Dealer name - Siddhi Engineering, Paldi Ahmedabad. I was committed that it will be installed at my home on 29th May - 2015, but technician came on 30th May - 2015 lat evening and then they took almost 3 hours and hanged it on wall and then asked for two more days for vaccuming and gas filling to make the AC operational. Today is 01st June'15 and I am still doing follow ups and still I am not getting the proper response, no technician has come yet at my home. This is totallly irresponsible work. One more most important point is that when technician brought the product at my home he was dragging the AC and today it has many scratches on the body of AC, which I refused to take but the dealer said he will replace the outer part body of AC by claiming to Voltas which is again a lengthy process. I am fully unsatisfied with this service and hence requesting to provide me an immediate solution for the same otherwise I will have to go to consumer forum, after spending this much a customer should atleast get proper response. Awaiting for your valuable and immediate response in my below given contact details : Regards, Yogesh Kori Mo No - [protected] Email Id - yogesh.[protected]@gmail.com Ahmedabad.

dear sir the distributership of voltas ac in jhalawar rajasthan is anna refrisation jhalawar it is not the right persion for the company because he not take the complain of ac in serious please change the distributer of voltas is you want to make your company is better to other company and he tell the company ac to bought to the custmer and i am also one of them Thanks & Regards Vipul Jain [protected]

I purchased Voltas water dispenser without freeze PY, on 5th June 2014 from authorized seller of Voltas, Harie Marketing. 59, Navyug Market, Ghaziabad - 201001, From the time o[censored]sing it there was problem with its water leakage, though I complained about it to the dealer but he said to contact to Voltas itself. I complained about the same on 20th May 2015. The complaint details are as follows: Customer Name: simpy Customer Address: A-19, Sector-55, Noida, Near Indian Oil Building, Postal Code: 201301 Contact No: [protected] E-mail: [protected]@gmail.com, PY Date of Purchase: 05/06/2014 Serial No: 6210149G14A000782 Nature of Problem: Water Dispenser Water Leakage problem.I was assured that my problem will be resolved on 21st May 2015, I waited next two whole day but no one turned up. So again I call on 23rd may 2015 at the toll free number to the customer care about the same. The details are as follows: complaint number [protected]. On 26th May, 2015 I again call they said the assistance will reach within today itself but nothing happened also I haven't get any SMS or any Call regarding it hence after waiting for about 3 more day I am writing this complaint. Hence, it is requested that please rectify my problem and arrange for the visit of the engineer to my residence on Within 1st June 2015(Monday) and ensure that my Water dispenser has been rectified. Contact No: [protected] E-Mail Address: [protected]@gmail.com. at all. My complaint number for this is given to be [protected]. My Water dispenser is still under warranty. In the whole process I had to face so much of mental pain and agony, all in vain. With this mail I am attaching my Invoice also. Once again I am requesting you to rectify, replace or cash back for the saneat the earliest without any further delay or I have to suit your company in the consumer court.

Dear Sir This is to inform you that i had lodged a complaint that my split AC was not cooling and makes a noise. There is ice being formed in front ie in the cooling coil.On 12.May 2015 i requested for it to be attended vide service no [protected] . On repeated calling i was assured your mech would come by the 15.5.2015. However no one came and i got an sms saying my complaint was cancelled? ? Even though i was assured that voltas mech would be coming over in 1 hours time by your Gurgaon office? On calling Your local office Chirag Enterprises Gurgaon i was told by Mr Yogesh Chauhan that the mech will be at my house in an hour ...no one came. On 18.5.2015 i again got an sms saying my complaint was once again cancelled ??. I again called cust care and registered another complaint on your request Cust care ref no.[protected].Mr Sonu along with another little boy came to attened my complaint after 6 days and on asking for Voltas identification could not produce any and were local boys from some AC repair shop in Sohna town.How ever after checking they informed me that my AC compressor needs to be changed ?.I asked them if so.. why was ice forming on the cooling coil. For which they had no answer. I requested them to check the gas and the cooling coil as well as the thermostat. ..for which they reply that i should get a new AC or change the compressor which was the best thing to do and they would revert back. On 21.5.15 i got a call from one Naresh from Sohna town who said my New Compressor had been ordered ?? I had again informed him to send a Voltas experienced Mech as the AC was forming ICE !!! on the cooling coil.(Please also note there was a visit on 21.4.15.and for the same noise and cooling issue for which i paid Rs.400/- towards checking how ever they tightened a screw and said alls fine.) The Ac is still not cooling and ICE gets formed on front side Cooling coil. Please have my cooling problem solved ONLY BY A TRAINED VOLTAS AC MECH and not by fly by night local under aged inexperienced boys who have practically no knowledge and simply mis guide customers. I have once again lodged a fresh complained on your request as again i am informed that my last complaint NO [protected] Dt 27.5.15. will take 24 hrs more to attened... still waiting. .. I JUST CANT UNDERSTAND THAT WHY VOLTAS ARE NOT ATTENDING MY REPEATED COMPLAINTS SINCE 21.APRIL 2015.after even paying for your visiting charges Rs 400/- vide bill / invoice no 103 Dt.21.4.15 paid to Chirag Enterprises. Gurgaon. HARYANA. Please put a stop to all this unwanted harassment and send me an experienced voltas mech ONLY who can look into and fix my AC. Trust you would look into my complaint immediately by the end of the day. As i would have no other alternative but to take appropriate Leagal action againt Voltas. Thanking you Mrs Nirmala Nathan Singh Mob [protected].and [protected].

On May 29 2015 i raised a complaint stating that my AC was not working and its not getting cooled. Request no is [protected]. Technician came to my home and checked my AC and told me that my AC compressor was defective. They said that this need to be changed. Since my AC purchased 4 years before my AC Compressor comes under warrenty. But for that i need to pay Gas filling 2500 capasitor 650 Service charge 500 and transport 500. totally 4150. I am surprised for a defective product given by voltas that need to be replaced under warranty but i need to pay 4150. I dount know is it my fault. i called customer care of voltas to check with them they said only complaint will be filed from them. What ever service engineer says we need to pay. i am having a doubt that i bought AC from Voltas i got service from voltas and i raised complaint to voltas. But they are saying we dont know the charges. Did voltas did not define what should be the charged to the customer for each claimb. How do we know as a customer of voltas that this is the correct charge am paying. i was totally fedup with this communication. Please do not close this ticket without proper out.

I had purchase my VOLTAS 1.5 TON window AC in 08/06/2014. Voltas gives two free service to customers. But from last 1 month, I had many call to voltas customer care but no response from that side. Every time they gives me a complain no. and after 2-3 days, they automatically cancelled my request and send a message to me. between these period no one from voltas contacted me regarding my ac servicing. This happen almost 4 times. please do the needful. DHEERAJ DIXIT +91-[protected]

I had purchase my VOLTAS 1.5 TON window AC in 08/06/2014. Voltas gives two free service to customers. But from last 1 month, I had many call to voltas customer care but no response from that side. Every time they gives me a complain no. and after 2-3 days, they automatically cancelled my request and send a message to me. between these period no one from voltas contacted me regarding my ac servicing. This happen almost 4 times. please do the needful.

Dear sir / madam I had purchased Voltas air conditioner (it was our mistake to have faith in tata products ) on 23rd of April 2015, which was installed on 1st May (after many time request made by us). Stopped working on 3rd May, again made complain to local office (who came for installation).No one has responded, then complain had been registered to toll free number [protected] . After 4-5 complaints on customer care no proper service has given. Then shopkeeper has given the number of Mr. Vijay ([protected]) said he is head service station on 21st May. I contacted him and given details to him on 22nd May. Till now air conditioner is not working, and he is not picking up the phone. Please replace the Air conditioner and improve the service given. ThanKing you Sat pal singh [protected]