Voltas Complaints & Reviews

It is sorry to say that after so many complaints no one is attending it. complained through your customer care/service centre/ online forum. i request through this email to get this complaint attended and resloved on high priority without any fail as my ac is under AMC. i registered the complaint on 14 aug and since then it is pending.

Dear Team, This is Samit, from Dum Dum, Kolkata - 74. Kindly note, I have purchased two split Voltas ACs from Great Eastern Electronics on 02-Mar-2013. Following are the details : 1. 1.5 Ton Silver Split AC - 3 Star Serial No. Indoor Unit - 4551406A12L009351 Serial No. Outdoor Unit - 4511445K12K009323 2. 2.0 Ton Platinum Split AC - 5 Star Serial No. Indoor Unit - 4551391A12K003554 Serial No. Outdoor Unit - 4511428D12k003457 Now, yesterday (on 09-Sep-15), I have logged a service request as both my ACs was not working properly (cooling factor wasn't proper). Now, based on the Service request (SR No. - [protected] & [protected]) the concerned service engineer came to my house and identified that for both the ACs, the coil (Alloy Coil) over the compressor has got some leakage and as a result, the coolant gas has completely evaporated. Now, asking for the reason for both the ACs, came to know that Aluminium (Alloy) coil's longevity is very poor and at max it can last for 3 years (approximately) but this is not an universal truth. Now, as per the service engineer from the service centre, the only option to resolve the current issue is to replace the Alloy/Aluminium coil and refill the coolant gas for both the ACs as (came to know that Alloy/Aluminium coil is not repairable and I have to replace it). First of all, it is really surprising and frustrating to know that within 2.5 years, both the ACs coil (Alloy/Aluminium) and coolant gas got leaked/evaporated. Considering the suggestion from the service engineer, we are planning to order for changing the coil (from Alloy/Aluminium to Cooper as Cooper coil is repairable and not a replaceable one) and underlying coolant gas. We came to know after discussing with the service centre as well as connecting to Voltas Regional office, the cooper coil for 2.0 Ton AC is not available in the Market and I have to again opt for the Alloy/Aluminium coil which is having several issues (not repairable and of low longevity). This is really surprising and frustrating to come to know that I have to pay around (INR 9000/-) for a product which is not repairable and of low longevity and moreover I am right now facing the same issue within 2.5 years from the date of purchase and might face the same issue in near future, if I opt for Alloy/Aluminium coil. Considering the present scenario, I would like to request to resolve my issue and provide me a Cooper coil for my 2.0 Ton AC soon, as I am not going to take the trouble of not using my 2.0 Ton AC as currently it is not working. This is purely an issue with Voltas and if they have manufactured a product they should have available spare parts in market. Hope to get your kind consideration and necessary steps to resolve my issue.

Dear sir, I purchased a VOLTAS windows AC in may 2014 from Kay Dee communications sector 18 noida.Right from the beginning there was an issue with display panel and proper functioning of AC.I called at your toll free number to resolve the issue.After continuous visit by your technician with in warranty period the problem remained unsolved.I requested lot of time to either resolve the issue or replace the faulty machine but nothing happened.Now the machine is running out of warranty.Again i made a call at your toll free number few days back.A technician came for service he charged for that.he claimed that he has resolved the issue, but the problem remained the same and a new problem started with a threat of sparking and triping off the power.And the technician is saying he will charge again for another visit. Now me and my family is at threat of being a blast in Ac. right from the beginning the machine is giving a trouble.I thought the machine will be changed in warranty period or the problem will be resolved.now the warranty period is over and i am paying for the fault which is not mine.Its a breach of contract.I suffered for last one year. now tell me about the solution.either there is end of this problem. I experienced the worst ever after sales service.Also there no clear idea about who is your authorized service center in this area.Your service engineer are worst as they are not able to resolve the issue in one year. I want to know weather my issue will be addressed or I move to consumer court for that. An unsatisfied Customer Manish Kumar. NL Editor-India Tv [protected]

I have registerd my service request in Voltas call centre for my AC service on 5th Sep. However, till now noone contacted me and call centre is not reverting in professional manner. Very pathetic service of voltas and customer handling is also very poor. Regards Arvind SIngh [protected]

Date of Faulty Dismantling-31/08/2015 Date of Faulty Installation-31/08/2015. Complaint Nos:, [protected], [protected] & [protected] Even after making numerous number of calls no response from Voltas for rectifying the issue. Problems faced: 1. Cooling Pipe connecting Outdoor and Indoor Unit installed faulty.Water leaking. 2. Foam Covering the cooling pipe torn apart by Voltas Service Engineer while dismantling. 3.No response from Voltas on this issue even after following up for 7 days now. 4.Highly deficient service by voltas customer care team, not giving put proper and full information while registering complaints.

I have shifted my home last week so I called voltas customer care for ac re install and they have assigned RITE AIR CON for my request. Executive came from same branch and did the ac re installation and have paid 2, 250 inr. For the past 3 days AC is not cooling. Again i called voltas customer care and raised request. That executive has broken my home window screen bar and he didnt tell anything about this and left. Who is responsible for that???

Dear Team, My customer ID is SR#[protected]. Since July 16, 2015 my AC developed leakage problem from indoor unit and the technician who visited my place was unable to resolve/understand the issue. He took 2-3 picture of the a/c and recommended replacing it under warranty. Since that day, it has been more than 2 months now, I am calling customer care thrice a day, everyday, and you are not sending the technician nor are ready to resolve my problem. I had a talk with Area Service Manager of Voltas, Narenda Pampattiwar ([protected]) who is reluctant to serve / replace the unit for the reason best known to him. Please look into the matter as the issue is already delayed way too much more than it should be.

have lodge the complaint No [protected] dt 28-08-15 from Joginder Paul Electrical Works Jammu. Register Mobile NO [protected]. I have purchase 4 Ton Castes AC made by Voltas but product is faulty So many call in customer care & service centre in Jammu compliant was not attend timely once again remind I request my complaint solved earlier

Voltas ac service is the worst ac service I have ever experienced. My ac wasn't cooling effectively and so we gave a call to Ginni Aircon Service Centre, Rohini. The technician came and just in a minute the old lame story starts. "Gas leakage hai, ac lejate hai" and demanded 350rs for his "In a minute checking". The air conditioner had gas refilled 2.5 months before by the company itself. Questing this he said, we will give it a proper check. He took it and then calls the very next day saying that the unit has undergone a cooling coil damage and needs repairment. This will cost 4200. For this was not an acceptable charge, we asked to get our ac back without any repair, He asked us whether we were ready to pay 3000 for the same. To this statement, we were completely shocked .Being a customer, we expect the Company services as the most appropriate, despite of the charges but such bargaining activity was totally unexpected. It was not at all acceptable so we called for our ac back. Now we will looking for a local service centre to get it working back.. Voltas is risking its highly reputed name with such service centres in the market.

Hello All, I brought Voltas Ac 1.5 ton split ac around 1 months ago and found Ac is not working. I called more than 10 times on customer care and no one come for repairing from past 1 months. Company donor have man power to provide customer satisfactory output.

Hi, I have registered complaint in 4th Aug. Still my complaint is not resolved aprrox one month has gone. I have regularly follow up my complain with your Gaziabad Branch ASM Mr Ankush mb no [protected] & BSM MR Amandeep singh mb no [protected] & customer care call centeres. they have give me excuses every day. I have also mailed in [protected]@voltas.com . please look my complaint seriously other wise i have only one option is left jto go to consumer court. Tks Ajay [protected]

My self Ashish gupta ph no [protected] I hv registered a complaint for my new split ac... Once a time excutive visit my premises..nd chkd nd said your ac is ok.. I registered a complaint again in voltas for the same issue... Thn i recive a call from service advisor that your ac is ok...we dont have time to visit your premises Do whatever u want...m dont come .name is mr surender excutive from voltas ph no [protected]

My split ac isnt working since 2 months I have lodged complaint atleast dozen of times your serviceman came and his visit was unfruitful He promised to solve the problem but atill its unsolved Please solve it asap otherwise i ll be forced to take legal action A.K. Rastogi [protected]

Please provide as much information as possible. .
Sir i m having some problem with my 1. 5 ton voltas window ac.

I have filled a complaint against it on 19 august anu ur representative said that technician will comw within 24 working hours.
But till today ie 24 th august no techincian has visited me
The message which i recieved after complain is : -
Dear customer, your request no is [protected]. For any further assistance please call our helpline [protected] (24x7) .
Kindly resolve my issue

In reference to above subjected complaint no. [protected], the person Mr. Sunil Kumar from Dew Point visited twice to check the faulty window AC. I show him the actual fault and he also seen the fault is existing i.e. temperature not cut by the AC. The AC cut the supply of compressor after 2-3 degree below the set temperature. Mr sunil checked with sensor and he put the sensor in front of fan, the sensor detect the temperature and decreased the temperature up to 13 degree even when the set tempertaure was 30 degree. Still he is not agree to declare faulty and he denied to fill the customer feedback form and assure that tommorrow he will visit again and check. Still he is not came back to check the AC. Why voltas is not responding in proper manner and not rectify the fault existing in AC. I request you to that, to attend the fault Mr. Sunil should not be nominated because he is not having the much knowledge about the AC and even after existing of fault he has closed my complaint. You can ask him to show the customer signature on feedback form. He fails to show you because he has not taken my signature on the form. Please rectify the problem and replace the faulty AC/part.

To, The General Manager, Public Grievance Cell, Voltas India Pvt Ltd Subj: Complaint regarding 1.5 ton Split Air Condition Sir / Madam, I, S M Shakir Ahmad, purchased a 1.5ton split air conditioner from your outlet at Lajpat Nagar (Hariom Electronics) with valid Bill No. 12288 TRIL OK JEE and Model No. 183EYR on 14th August 2015. I would like to make the following complaints with regards to the same: Firstly, so far no installation has been done in spite of making many calls at the Voltas customer care for my Complaint Number [protected] Secondly, I had taken an off from my office especially on 17th August, 2015 so that I could get the installation done for the Air Condition, but the person who came to install it came late in the evening at 7 p.m. despite me calling him since morning, and after that he demanded an extra exorbitant amount to install the Air Condition, though I was told to pay only Rs. 1500 /- as installation charges by Hariom Electronics, Lajpat Nagar (ref: Mr. Ashish). The person who had come to install then started misbehaving and I had to restrain myself from manhandling him as he was using abusive language and making sarcastic remarks. 3. I then immediately contacted the concerned person (Mr. Ashish) from Hariom Electronics and received a very poor response from them. Till now no installation has been done nor has anyone contacted me with a solution for the same. Kindly do the needful and look into the matter with utmost urgency to avoid me using legal proceedings for the same. Thanking you, Yours faithfully, S M Shakir Ahmad Contact: +91 – [protected] Address: D-238, 3rd Floor Backside, Abu Fazal Enclave, Jamia Nagar Okhla, New Delhi - 110025

I bought a Voltas AC from Ratna Fan house and the same Rite Aircon was introduced to service the Machine, this man Subramanian is the worst lying hooligan I have ever seen in my life, what a pathetic human being is he… my AC stopped working during the AMC period and I complained, they show up after 10 days and told me the swing motor is dead, this Subramanian promised to replace the motor in 4 days, and it is 7 months now, he offered 2 free service which I am capable of doing for my AC, whenever I call him, his mother will be in hospital or serious, he is so aged, but lying and cunning… one day he started yelling at me for calling again and again, he said it was my fault of buying an Voltas AC, all my friends suggested me to buy Voltas, but was I was surprised to hear a service head blaming me for buying a Voltas AC, is it my fault of buying Voltas or is it Voltas fault for having this type of worst service engineer

We bought the AC in the month of June, 2015. Supplied and installed day 7th June with broken frame and didnt have remote. We bought the unit from Vivek Ltd, Mylapore. We are following with Vivek and Voltas for so long but nothing has happened till date. Can we get this replaced and remote supplied.

I purchased a voltas air conditioner-new sac gold 3s n 10 tr 3s from taori marketing, nagpur on 10.05.2015 and from first day it's air flap was not swinging, i registered a complaint immediately but yet not resolved after my so many follow up.

Voltas...has no after sales service...m/s synergy electronics is the authorised service centre for voltas...but sad to say...very very pathetic service...my voltas mini magic dispenser was taken for repair and given back in a damaged state...the hot water tap was and is still leaking...the taps were not connected...only because I refused the servicing of the compressor...is this what you call servicing ...Noel Dmello [protected]