Voltas Complaints & Reviews

Dear Voltas Team This is to bring to your kind notice that from last 20 days our AC is lying with local service center i.e. Gaziabda and they are not reverting on it. just to update you this AC was repaired in May last and required Payment of RS 2600 was paid to voltas with a commitment of 3 month warranty. But now when AC failed just after 110-15 days of working now service center is not ready to repair it and making hell lot of excises. when forced then one of the service manager told that the same is not repairable as Cooling pipe are damaged. even during communication he quoted that if i will pay Rs 5000 then they repair it. I just want to draw you attention towards unethical practices made at your service center. they blackmailing the customer and trying to make money. Pls trust that the AC has been picked 3 time by your team members only hence if there any damage also that must created at your end hence Voltas should own and get it in shape at least in the condition when it was 1st picked from my home. Lastly if you & your team in incapable o[censored]nderstanding the word "CUSTOMER SERVICE" then you should at own it say sorry and refund my money. At least this will save the image of the brand "VOLTAS". Hope while working with a corporate you will consider this before i peruse this with consumer court. This has become matter of consumer rights to me the way your team is try to harass us. Anticipating to quick & positive reply. Last case Id # [protected]

I am Facing problem from past 20 days . On 3rd of
July i request service for my tata voltas window ac . On 4rt of July
service person come my home to check my ac at 12pm . he said me that
there is no Gas in my ac so we have to Take your ac to our service
center . i said yes for that . he left from my home keeping my ac
washroom Saying that with in 10-15 min we will take that ac. we wait
for that person till 9 pm. we call him several time but he could not
pick my phone . i am attaching picture how he keep my ac in washroom
for 10 hour. At 9:10 pm a person come to my home to take that ac but
i say no to that person because i don't know who is that person. after
that no person come to my home for service of my ac. i called customer
care daily but no one is helping me . customer care take my service
request and service center is continuously canceling my service
request saying customer reschedule with out contacting me . after
looking for your service person for 4 days somehow we fit that ac by
own . i am fed-up now by tata voltas service. service is very poor .
no one is listing to customer .
i will appreciate if you look in to this matter and solve mu problem.
my register mobile no is [protected].
regards

Hi Team, I had bought a TATA VOLTAS AC executive model from B.T. Electronics, Rupnarayanpur, West Bengal-713364, a TATA dealer on 10th June, 2015. But after one week, the AC stopped working and we had reached out to the Mr.Tapan, owner of B.T. Electronics for his assistance. But it was very astonishing and rude on his part the way he addressed the issue. Also, complaint# [protected] was raised for the functionality defect of the AC. Surprisingly, neither TATA AC experts reached out neither we got any assistance from the authorized dealer B.T. Electronics till date. I would definitely did not expect such after sales service from a renowned organization TATA. Such experience definitely would not give a good impression and even I did not recommend any of my friends to go for TATA AC and specially from B.T. after getting such a rude behaviour. Thanks, Debjyoti Dhargupta [protected]

Our office had a split air conditioner which was not cooling enough and was within warranty. Hence called up voltas customer care on the 15th of June and technician came and said the machine is faulty hence need to take that and repair. Therefore the machine was handed over for repair work with a deadline given to me of 5-7 days. Ever since I have tried to follow up with voltas customer care and service center but they are not able to fix the issue. The ac machine along with the complete unit is still with Voltas and no one has an answer. Kindly help

Sir/Mam I'm Akshay Singla living in 48, Anaj Mandi.It is kindly noticed that my Voltas Dispenser was repaired by Voltas repairman but later was when I asked for the bill after repair, it was refused by them .Actually my Voltas Dispenser was not working .As it's the second time when they were called, as when the warrenty was active, they repaired and solve the problem but later after warrenty finished they refuse to give bill and asked for the money.As we refused to give them money and they didn't solve the problem and now they are not coming to solve it. I request you to kindly notice regarding this complain and solve the problem as soon as possible. Contact Phone Number-[protected] [protected]@gmail.com

Sir / Madam I have ordered a Voltas split AC (Model 18VDY). I wanted an All Weather Smart AC which has been launched by Voltas this year i.e. 2015. After placing order, I was told that only 2014 models of 18VDY are available. Naturally, it is not a smart AC and is outdated one. However, price is same. I am based in Dehradun. It seems that Voltas tries to pass on outdated ACs to residents of Dehradun. It advertises something and sells something. It is an unethical marketing practice. Maybe, a layman would not enquire in detail and purchase the outdated model in good faith. We don’t expect such a treatment from the house of Tatas. I am still waiting for the 2015 model of 18VDY split AC in Dehradun since May ‘15 and hope that Voltas will take some immediate action in the matter. With regards Y C Verma e-mail : [protected]@yahoo.com

I lodged below mentioned complain on 09.07.2015. You have acknowledged immediately but no further action has been taken from your side. Indoor unit and pipes has been taken away by service person on 09.07.2015 and not rectified and commissioned still today (at 2PM). Kindly let me know whether you are going to replace this defective AC or not. Name: Ashish Kumar Chakraborty City: lucknow Type of feedback: Your Feedback: Since I purchased the AC (Model 185PX) on 26/07/13 I am facing so many problems as enumerated below: 1. Defective display. 2.Crack is Indoor unit's cabinet. 3. Gas leakage. All the three complaints were attended after several chasing. Cabinet and display unit changed on 01.03.2014. After this no cooling was reported and gas filled on 05.04.2014. again no cooling reported on 21.06.2015. attended and gas filled (I paid Rs 1800+400) on 23.06.2015. Again no cooling reported on 05.07.2015. attended but couldn't rectified. the indoor unit and pipes has been taken away by service person on 09.07.2015. In view of the above it is very clear that you have sold me a defective AC which harassed me like anything. thus you are bound to either rectify the defect permanently free of cost (even I will not pay any carrying charges) or provide me a new AC of similar specification i.e., Split AC 1.5 ton. I think you will not make me bound to go to Consumer forum to settle the issue for paying me a hefty compensation. Please expedite your reply. Thanking you, Ashish Kumar Chakraborty RDSO(Mins. of Railways, Govt. of India), Lucknow. Contact No: [protected], [protected] E-Mail Address: [protected]@gmail.com

The Voltas service is too pathetic to be reconsidered while buying AC in future. I have lodged a complaint on 7th July and the request number is [protected]. Till date my AC has not been repaired, despite the repeated followup with Durga Enterprises. The customer care team always forwards my complaint to Sai Siddhi and getting technician from Durga itself is a painful task. With such a pathetic service how could Voltas be part of Tata group which is known for quality. Please resolve this, will wait for your revert. Thanks [protected]

Paisa le liya fir customer, mare ya suffer kare co ko kuchh lena dena nahi, fon mat uthao, technician
Ko mat bhejo, cleaning ke liye, drier nahi zadu fatka laga do, kapde ka brush marke, net ko pani se dho ke customer ko ullu banao, apne ko to paisa mil gaya !

Sab chalta hai !!!

B n chhaya 45 / b10, khira nagr sv rd, santacruz w mumbai 400054
M no [protected]
Kwik ac works saiwadi andheri east 400069
Cutomer ko kick karne wala centre

I had complaint 4 days back about my split ac 1.5 ton which is purchased 2 months back.out door unit have some vibration was there...but still now there is single service guy also not respond from your side...How I can recommend to other friends as voltas as best? .. .I am not happy about your service center.. This will be affect your reputation in future... So please avoid it.. Thanks R.Gajendren Mudakku salai Nathji road Madurai - 16 Tamilnadu +[protected]

I purchased a 1.5 Ton unit 185 EY (R) Sl No. 4551689A14C006636 from Kings Electronics Pvt Ltd at Centre Point Sector 6, Shop No. 4 Near Palm Beach Junction, Nerul (W) on 07 May 2014 vide Challan No. 3D/244/13/14. The same equipment is purchased by my friend the same day from the same dealer. (Two equipment purchased) The first servicing of the equipment was done on 03/03/15 vide Service Report Sl No. 33500. The second servicing of the equipment was done on 17/04/15 on complaint of no cooling vide Service Report Sl No. [protected] and the representative of Voltas Mr. Babloo (Mob No. [protected]) informed that there is a gas leakage which require to be fixed. Since the equipment was on warranty period the very next day the problem was fixed by adding gas in the outer unit on 18/04/15. To my surprise after a month the unit again gave the same problem "No cooling". Since, I had the mobile number of Mr. Babloo who came twice for the servicing, he was asked to come for rectification of the fault. Mr Babloo visited on 12 Jun 2015 and informed that the equipment is not correctly supplied since five star ac is supplied with internal copper parts and I have all aluminium in my outer unit. He made an estimate of INR 5800/- if the equipment is fixed by him in person and INR 6500/- if it is to be fixed through the company. A complaint o[censored]n-serviceability of the equipment is lodged with voltas vide request No. [protected] dated 13 Jun 2015. The matter is discussed with Mr. Harish (Mob No. [protected]) informing him that the warranty period is expired by one month. However, the same guy (Mr. Babloo) rang me up after two days and said the complaint has come to him and he will charge 400/- for visiting my home and never turned up. I did not get any response from the maintenance side for another 14 days, when I received an SMS on my registered (Mob No. [protected]) stating that the request is cancelled stating the reason that Estimate Not Approved. I am working with Tata Memorial Hospital, Parel. The airconditioning system is managed by Voltas in this hospital. I called one of the technician of voltas who works in this hospital at my home to check the present snag in the equipment. On the technicians visit I was informed that the inner unit is mismatched with the outer unit, the outer unit is not as supplied with 5 star rating equipment and the inner unit is a five star since the outer unit is supplied with copper parts being a five star rated ac. The technician informed to change the condenser and other fittings to copper and will cost me at my expense. A complaint was raised again with Voltas vide and the technician arrived on 04/07/15. On two minutes of inspection he informed that INR 5800 is an estimate to fix the problem and the outer equipment need to be taken away vide SR No.[protected].On 07/07/15 I got an SMS that my request No.[protected] is cancelled. It is requested to the team voltas to kindly look into the matter as early as possible to ascertain whether the fault is in the equipment or authenticity of the star rating. Also, it is requested to send a qualified and experienced representative for the assessment of the equipment not a regular immature technician on contract with third agency. I anticipate an easy and timely support services at your end. Regards

I had voltas dispenser which was water leaking so I made a complaint they gave me the complaint no the technician came & told he have to take the dispenser for the service it will cost 2500 I accepted & he took the dispencer brought it back after two day with the same condition told the service people will come back again after several phone calls one technician came made it work & got rs2500 went within few day it again started to leak till now Iam calling to service center & the service agent but no use till date in your customer care they told they can just forward a mail to the particular agent we can't do other than that I was struggling with this dispenser for past 2 months my complaint no is[protected] is there any way are I have to throw this to a dustbin

bought Voltas 1.5 ton inverter ac 18v dy item no HA486677 from snapdeals on dated 25/04/2015. I did not installed at time of purchase due to construction. On date 20/06/2015 I call to custmor center to install my ac. First of all one scheme offer by voltas I.e free installation if fitted before30/06/2015. They told u purchased from snapdeals thats why ur Installation not free we will charge 1500rs. After many arguments I agree to pay charges. But when they installed ac did not worked. After that till date they changed many parts of ac but ac is not working. Every day someone from service centre came and checked ac but fail to start. My request l want to get my money back. Ac which is new is not working how it will work in future. I hope u will help me to get my money back. My contact no [protected]

Hi my name is Rahul Dutta. I made several complains to the customer care regarding my 500 ltr fridge but this complaint is not yet resolved. Every time when I made calls to the customer care they take down a new complain for the issue and after few hours of giving the complaint I get a SMS stating that my complaint got cancelled due to duplicate registration of complaint. My question is if there is already a complaint then why nobody is resolving the issue. The fridge is not working and it has been near about 4 months only and I am making the complain regarding this from the first day itself. The registered phone number for the compliant is [protected]. List of compalints nos: On 11th April: [protected] On 1st July: [protected] On 1st July: [protected] and many more. Even when today I called the customer care regarding this and asked the call to be transfer to a Senior Representative then they put my call on hold and after several minutes just disconnected the call. Is this kind of service you are providing to your customers?

I have already submitted my problem on 10.6.15 and that's you are acknowledged but till date nobody visit at my home for rectification. So i requested to you please look in to the matter and take suitable action from your side. Modle- 24 VDY Two Ton Split AC. Address- Bankidanga, Nabapaly, Asansol, Near(Central School) Domohani Rly Colony. M/No-[protected]

the above mentioned product was purchased 4 years back and it doesn't cover gaurentee. complaint for not getting cold water was lodged with voltas on 6/6/2015.the m/c was taken by m/s Airmist on 8/6/2015 for gas leak and returned on16/6/15 after dummying the fridge at the bottom.on delivery hot water was not working and was attended next day.now again cold water is getting blocked frequently due to air lock and the stem was also bent on delivery.now having told to service center M/s Airmist about this problem we are getting irresponsible answers from the girls and they are dodging to send the tecnicians.i request M/s voltas being a reputed organisation to look in to this complaint to maintain your reputation. thanking you.

I called voltas customer care [protected] today 6th July 2015 morning 7:30 am. to regiter complaint for non working of my Window ac 1.5 ton. But I did not get complaint number on my registered mobile number so I called again at 7:45 to know the complaint number. The executive gave me complaint number [protected]. Your engineer did not visit me. When I call again in evening at 4:45 pm to know the status of my complaint I was told taht the complaint number is of 10th June 2015 and we do not have any new complaint. Now he registered my new complaint and gave me new number [protected]. This has spoiled the complete day and my ac is not working what is this way of working of the company.

Dear All, COMPLAINT NO: [protected] dtd: 05-Jul Registered mobile nos: [protected] / [protected] The device has been faulty since 06-June and your appointed service agent RR Aircon Service has been making a visit but ever since the complaints have been registered twice. the Complaint made on 05-Jul is kept on hold as the agent says it will be addressed in 24-48 hours. Upon calling the CALL centre and wanting to talk to a senior we are told that there is no Senior available. there is a child at home who is running a temperature of 102 degress and senior citizens who are feeling helpless who would be responsible for the ill health or further down grade of health situation. Looking forward to an early solution.

I have purchased a voltas ac on 17/6/2015, from the first day swing was not working, I log a complaint and they changed swing, two days later again it again stopped, similarly the swing was being replaced many a times. Now after opening the grill other functions are not working properly. When I asked for replacement of ac they abuse me.

i am( raj cafe) from wardha district pulgaon 442302 i purchase 2 refrigerator one is heart tub and 2nd is glass tub in the month of march 2015 via vadilal internationals private limited for the purpose to sell icecreams.but due to some mechanical and technical issue in my glass tub refrigerator i cant sell ice creams properly and i am loosing my goodwill in the market.i report complaints lot of time but i didnt get any mechanical and tecnical services provided by you.so i am kindly requesting you to serve me properly and sort out my issues as hurry as possible