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VRL Logistics / VRL Group Complaints & Reviews

www.vrllogistics.com

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Updated: Feb 11, 2026

Complaints 1265

Resolved

252

Unresolved

1013

So far, so good. VRL Logistics / VRL Group is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Logistics / VRL Group will keep up the work and continue to help more customers with their concerns even better 🤝

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VRL Logistics / VRL Group reviews & complaints page 2

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Address: Humnabad, Dist- Bidar, karnataka

I got a consignment with consignment id-L6021KA1983PLC005247. When I reached the VRL office to receive my parcel, the executive said that I need to provide my xerox copy of the Adhar card. Even though I was carrying all the original documents, the executive refused to hand over my parcel.

The way to get a xerox copy is very far from office premises, even after multiple requests, the executive refused to provide a parcel. Please...

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Address: DELHI

Website: vrl logistics transport

Dear sir waybill no :[protected]
date : 20.09.2021 lr no.[protected]
from : delhi bawana to : coimbator (tn)
inward entry on 22.09.2021
the above parcel was not located at salem tpt delivery godown and we were kept waiting from 20 days but still we were not able to recieve the delivery on and from 20 days the didn't response and today they told us that material is lost.This was a very urgent consignment for...

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From: INDRIYA Engineering
Date: Sat, 7 Aug 2021, 13:23
Subject: Re: URGENT: LRNO : [protected] - Re: SHIPING ADDRESS CHANGE PLS
To: Mahadev Steel Industries
Cc:, , ,

Dear sir,

Request for change of shipping address

LRNO : [protected]

Correct Delivery Address:
M-[protected]
INDRIYA ENGINEERING PVT LTD
C/o Kargwal Construction Pvt...

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Address: VRL Logistics, Rama Road, Himalayan Drugs, Block C, Zakhira, New Delhi

I have dispatched a material with 4 boxes to Hyderabad through VRL logistics ltd. Delhi Community Centre on[protected]. But only 3 boxes are received in Hyderabad, 1 box is misplaced. I went at delhi VRL site and they gave me a Mobile no. and told me this is customer care no. talk to them, but this no. has not been picking up and even Delhi VRL also not picking up my phone. I have paid already to VRL and having dispatch slip also, how they...

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I am traveling right now on July 10th 2021 from Bangalore to Dharwad. I had booked Non AC bus as I can't withstand AC bus travelling. But even without informing, they got me into AC bus which is pathetic. How is VRL's service so pathetic? Also there is no washroom in Yashwanthpur VRL office where our pick up van dropped us 2 hours before our actual bus finally reached. What action do you really take from these complaints?...

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Delivery Delayed LR No.[protected]
Shipment booked from GREATER NOIDA (U.P.) to PERUNDURAI
We had dispatch the goods on 28.06.21 and not yet delivered from past 9 days, Lot of pressure from customer to raise penalty.
As per Tracking on your website material is at Salem Tpt form 03.07.21.
Customer had sent their person to collect the material, but As VRL Salem No material is available.
We are getting the...

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I m regular uses VRL logistics for my goods bt I have some isssue with u that i always found tha the original weight of goods is increase in bilty that is not acceptable. I faced many times. For example if consignment weight is 42kg than its increase by 60 kg. Pls look into the matter. I have aatach h copy my goods weight is only 47 while bilty shows 60 kg...

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Address: SEW TECH Anand nagar ambernath easr

We were sent material through vrl in last month @vijayawada. When material reach at destination it was found in damaged condition. VRL sevices is very very very bad and worst. Our material totally damaged . We have loss for rs. 1, 00, 000/- it is a damaged cost. We sent mail to VRL for the same to get claim but no one cooperate us and no courtesy to make call and coordinate. We continousely taking follow up for the same but still no reply....

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Address: Ss shoppers

Koi reply nhi kar raha h Bilaspur wale 4 may se maal aaya hua h unke pass...

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Address: MC Lane, Seal Lane, Tangra, Kolkata

I did booked a shipment from Kolkata to DINDIGUL VRL. LR NO: [protected]. Shipment cc not attach, because customer Amount Rs.11, 000 is due. But system showing shipment delivered. Many times I have called and mailed to your customer care. 10 days have passed but no solution has been found from you. Customer amount is due Rs, 11, 000.00. so, we didn't attach Red copy. Now customer isn't paying the due Amount. How do we get the payment? Now...

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Address: Gokul Road, Hubballi.

Dear sir,

I have purchased S. S. Sink material from Delhi. Material reached Hubli new cotton market office, I have meet that office and met there Assistant Manager Mr Kudri sir, but they cannot giving material without CONSIGNEE'S copy.. I have CONSIGNEE'S copy photo in my WhatsApp.. I show that copy and also I told I have my firm seal I have tell to give my material, they didn't respond me.. So please help me to how to take...

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Address: no.99 e- 1 harrington court 15th avenue harrington road chetpet chennai, 600031

We have booked a parcel from chennai to gujarat (Mangrol) the booked and taken a parcel after two days informing that that there is no service in mangrol having searvice at jetpur only. Then we ask to do door delivery and thay said charges are 4800/- we continuoulsy calling our vrl marketing manager he is not picking calls. And today we paid to pay charges and door delivery charges and ask him to pay demurrage charges vrl services are too...

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From:
Adithya garments & fashion designers,
Ambajipeta.
East godavary dist,
Andhra pradesh.
Sir,

We have purchased cloth from panna textile mills, balotra. Rajasthan. (Invoice no. Gst/786 dtd 27.07.19) we have booked to your transport at amalapuram branch. We paid pass charges and get to ready the delivery, that time our person get some doubt on material and checking the material bundle,...

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Address: Hisar, Haryana

I have been using vrl transport from last few years for my material from mumbai, telangana and combaitore.
And each time miscilinious charges they are adding on is increasing to great extent.
No set up rules and regulation.
One of the worst transporation group.
However their bilty charges may be fixed but fixed at very high price.
If there is any regulation for this.
It should be checked and regulated....

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Address: Chittoor, Andhra Pradesh, 517325

Hi,

We have facing issue with the transport service manager of vrl logistics - madanapalle town branch.

The manager is setting up its new rules of payment and service as the payment should be done in cash only or the goods would not be released.

There is also very rude behaviour of management while conversation.

I request you to take immediate action and hope our goods are delivered...

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Address: Saharanpur, Uttar Pradesh, 247001

Dear sir
I m a regular customer sending my material to hyderabad and bangalore.
I have booked my consignment on 1-6-18
They have charged rs 6.50 /kg and on 15-6-18 they have charged rs 7.50/-kg and door delivery was rs 1000/- now it is increased by 1500/-.
Wy it is so. I m a regular customer of yors
And giving you the charges of approx rs 50000/- per month.
Kindly resolve my problem and issue...

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Address: Chennai, Tamil Nadu

Dear Sir, With the Good note I am writing this. I had been taking the delivery at our Chennai Vanagaram Office Every time they make me to wait for more than 45 - 1 hr. The Delivery person treat us as coli and his responses are very harsh. Last time It has taken mare than 2hrs and the delivery person made to run here and there for more than 2 hrs and asked me to search the item and take it if you find it is the answer given by him. I...

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Address: Pune, Maharashtra

Dear sir/ madam, I have sent new fridge from Bhatkal to Pune (Purchase bill and receipt copy attached), when i have received my refrigerator in Pune it was completely damaged ( Please find attached photo ) and also not working properly. I was shocked by seeing such nonsense work from VRL. It is surely from mishandling of the material, please take strict action on those persons those who has loaded and unloaded the material. And i request...

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Address: Chikmagalur

Hello Vrl Logistics group
It's sad to say that you've have lost my 15 years of trust and respect!

I live in Chikmagalur branch and working with you since 2010. Just asked the manager to deliver goods and asked for delayed sealand signature. He was so arrogant for not providing seal( which was misplaced due to festive season)

Infact you've hiked your prices and couldn't improve services upon that couldn't remain trust on us.

Sadly, I won't give priority to you.

VRL Logistics / VRL Group customer support has been notified about the posted complaint.

Mar 16, 2025

Updated by Vkids Items not resolved yet

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Address: AHMEDABAD

Shipment is under door delivery terms
they are asking for money first to move the goods, daily giving new excuses of goods already on the way, dispatched
or e way issue.
Run by some bastard staff
LR NO [protected]
CONTACT INFO OF STAFF [protected]

VRL Logistics / VRL Group customer support has been notified about the posted complaint.

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