Dear Sir/mam
i have received mail from whaaky, please find the below mail
Dear Ashish Saini,
Order No: S802158961
Product: Koutons Shirts_Revised
We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a refund. As per our refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to initiate a refund.
Whaaky
The Returns Section,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad - 500016
Note :
1) The defective product should be dispatched within 4 business days for refund of the same.
2) Kindly do not forget to mention the order number
3) The package that is being returned to us should come in its original packaging.
Our phone lines might be busy as we are attending to other customers in-case your running short on time we request you to drop an email at
[email protected], we are sure to respond within 24hrs.
Thanks & Regards
Your friends from Whaaky
sir firstly they provide fraud product and post said firstly dispatch product on given address after that we would decide what to do, sir it is companies duty to take product back from me .and refund my money.
Refund not received even after more than 3 months and repeated promise giving deadlines which never honoured.
Company providing fake/cheap products, asking consumers to return it on their cost and if refund is requested,
false promises are made of refund giving never ending dates and harassing the consumers. they are very polite on email and giving sweet pills thru emails promises. They are having one phone number of Hyderabad office, which is not responded putting you on hold for 10 minutes and than disconnecting. repeated attempts of call of 10 minutes
if by chance they respond( one in 15-20 attempts), they will promise sweetly to attend your complaint but of no avail.