Whaaky.com / Way2Online Retail Complaints & Reviews

Address: Chennai, Tamil Nadu

Kindly consider my request asap. i received one fila shoe from your end on 24th mar'16. it was damaged product verily i shocked.so please arrange to replace the product or refund my amount. and i sent mail to your support, but there is no response please do the needful earlier.

My order No : S[protected]
Payment Mode : COD

Contact No :[protected]
Address,
89, R.K.Salai, Near AVM Mandapam, Reliance Trends, 7th Floor, HFCL, Mylapore, Chennai, Tamil Nadu - 600 004.

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Panjam

from Mumbai, Maharashtra

Apr 1, 2016

Please do the needful asap.

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Address: Faizabad, Uttar Pradesh, 224123

Website: whaaky.com

I booked Samsung Guru combo Mobile Phones From whaaky.com
I thought it is Samsung mobile but that is Defected and duplicate of
Samsung Mobile
Battery is Dead, Charger is Damaged and Phone is also Old
So Plz help me

Courier No.- [protected]
Order No.- S[protected]
Order Amount -1899
Payment Option - COD
Order status confirmed

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Address: Pune, Maharashtra, 411041

Website: Whakky.com

I had ordered two Nokia Mobiles from Whakky. Com. My order ID is S[protected]. and my registered mobile No is [protected]. They delivered me a faulty and duplicate product. This mobile doent charge battery. They have issue of charging and battery But I want to return this faulty product. and get my money back but their customer care executive doesn't receive my phone call.. Now suggest me what should I do to get my money back.

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Address: 110030

Website: www.whaaky.com

I was placed two order by Whakky side for Nokia cellphone as on 28 march 2016 by order no S[protected] & S[protected] also i have received both consignment.
But in receiving consignment a cellphone is not working properly. So i want to return only it single cellphone.
Please help.

Name: Sachin Goswami
My contact no is: +91 [protected]
Email Id: goswami.[protected]@yahoo.com

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Address: 530022

Website: www.whaaky.com

I Cancelled order on Mar 28, 2016 but My Booking Amount Rs. 1199 is not credit in my account.I spoke to Customer care on Mar 28, 2016 and he told me your Booking Amount Rs. 1199/- credit within 3 or 4 working days but not yet credited.

I am requesting to you Please refund my Amount Rs 1199/- immediately other wise i will take legal action.

Order: S[protected], Ref #: S[protected]

Regards

Thanking you

Complaint marked as Resolved

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Apr 05, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear srinivas, We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement –Refund of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Pune, Maharashtra, 411014

Website: Whaaky.co.

I have purchased a combo product of jeans and shirts but it's totally defective.
So wants to refund my amounts.
My order no.is S[protected]
My mobile No.[protected]
So please do the needful..
Regards
Brajesh kumar
[protected]

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear NIKHIL KORANE , We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement –Refund of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Nalgonda, Andhra Pradesh, 508213

Website: no web site

Venky sairi,
Order no: s[protected],
Sim slots, battery and charger are not working... Please refund my money back or exchange my mobile with a new one

Complaint marked as Resolved

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Apr 09, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Venky Sairi , We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement –Refund of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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V

Venky Suryapet

from Hyderabad, Telangana

Apr 15, 2016

Dear sir,
Order no: S[protected]

Venky sairi,

I send an a damged phone to your company (whakky.com) so please clear an damage send me a phone soonly request fund and my mobile

Date of incident: 2-04-16

Mobile was damaged - Comment #2357858 - Image #0

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Address: 500016

Dear whaaky team

My order has been cancelled on 19.03.2015 but my booking amount rs. 1199/- is not credit in my account.I was talk to customer care on 19.03.2015 and he told me your booking amount rs. 1199/- credit within 3 or 4 working days but till time no amount is refunded by you.

I am requesting to you please refund my amount rs 1199/- immediately other wise i will take legal action.

My order no. S[protected]

Regards

Thanking you

Navin pandey

Email id : [protected]@gmail.com

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Navin Kumar , This is to inform you that we have refunded your amount in your account. The details pertaining to the refund are as below: Transaction Ref id :-[protected] Refunded on: 07-04-16 Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Hyderabad, Andhra Pradesh, 500016

Website: www.whaaky.com

Hi Team,

This is my 4th email, still waiting for reply, or will file a case against t you.

order # S[protected]

and the product is so bad the pant and truser they sent to me is of that quality which person sale on road in 100rs each.

Cutsomer care number is fale on IVR is palying, not getting connected to customer care all.

Pathtetic service

Below are the content of my email-

Hi Whaaky,

I have place my order from Whaaky.com order number is – S[protected] and want to refund the same and when I am trying to contact customer on[protected] call I not getting connected to you.

Kindly let me know the process of refund, also suggest me other contact number of your customer care.

Regards,
Trimbaknath Sadbhaiya
[protected]

Complaint marked as Resolved

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Verified Support

Apr 05, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Trimbaknath Sadbhaiya , We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: 380061

I had given order as per below:
Order no : s[protected].
Order placed on :[protected]:16:14
Payment mode : netbanking

On the packing box there is written size is "30" as per order.
When i opened the shipment cover, found 2 jeans with size "32".
Since i sent multiple emails to whaaky company and call there office no. But one care to reply emails or phone going ringing all the time.

Please see the image of my product and packing box label difference.

+1 photos

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Apr 05, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear customer, This is to inform you that we have refunded your amount in your account. The details pertaining to the refund are as below: Transaction Ref id :-[protected] Refunded on: 05/04/16 Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Anand, Gujarat, 388120

Website: www.whaaky.com

My mobile no.[protected] Denabank ac.no;[protected] my orderno.s[protected]

+2 photos

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Apr 06, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Gami Nimesh , This is to inform you that we have received your account details. We would be processing your Refund and after Refund your Money will be show in your account in 3 to 4 business days. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Pune, Maharashtra, 411038

Website: whaaky.com

This website is doing completely fraud bussiness guys dont ever try to order it from this website. if you order than you will be stucked with your money the address which is listed is not showing it in the map and when we try calling the number no one cares about you they will as you to send an e-mail but no one reply even after 5 days..

Complaint marked as Resolved

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Apr 06, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Ravi, We apologize for the inconvenience caused to you. Kindly provide your Order no. and tell us your issue clearly so we can assets you better Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: Hyderabad, Andhra Pradesh, 500018

Website: Whaaky.com / Way2online Retail

Hello,

Order ID : S[protected], Order Date: 15.03.2016.

We have order men's Branded jeans on 15.03.2016. In order you mentioned, within 10 business days you can deliver the product. Its already completed 15 days till now i didn't get product. Please check my order and give me the status.

I am eagerly waiting for your kind response or else cancel my product and as per policy return my amount to my account.

Payment mode : Through Credit card

Thanks & Regards

Simhachalam

simhachalam.[protected]@gmail.com
[protected]

+1 photos

Complaint marked as Resolved

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Apr 05, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear simhachalam, We apologize for the inconvenience caused to you. Due to over whelming response of the product we are dispatching consignments on a daily basis. Kindly bear with us. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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M

mpandey2011

from Delhi, Delhi

Apr 25, 2016

Hi Whaaky Managers!

I have purchased two product
S[protected]Received but I have satisfied with color & quality of product, So i want to refund the product.

S[protected] I want to cancelled this order.

Regards
Madhav

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M

mpandey2011

from Delhi, Delhi

Apr 25, 2016

Hi Whaaky Managers!

I have purchased two product
S[protected]Received but I have not satisfied with color & quality of product, So i want to refund the product.

S[protected] I want to cancelled this order.

Regards
Madhav

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M

mpandey2011

from Delhi, Delhi

Apr 25, 2016

Hello!

I have purchased two product
S[protected]Received but I have not satisfied with color & quality of product, So i want to refund the product.

S[protected] I want to cancelled this order.

Please collect the product & refund 599+499 rupees for both product amount..

Regards
Madhav

Men' s Branded Jeans order ID: S801308447 Status - Comment #2364476 - Image #0

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Vinod Patil Shirud

from Pune, Maharashtra

May 27, 2016

not pick up call

dear sir i have done transition for 3 trouser of rus 699 my order id is S80677876 from whaaky but the size is wrong and whaaky customer care not pick up my call plz solve the problem

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N

Nèil Adelkar

May 31, 2016

mismatch of size of jeans and one defective tshirt

I had bought one flying machine jeans and 2 round neck t-shirts... there is mismatch of size of jeans... and one defective t-shirt... so i want replacement of particular items... Regards neil adelkar

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vipul d patel

from Ahmedabad, Gujarat

Jun 13, 2016

Unsatisfied

This company is cheating with me its give short size jeans that is not perfect for my size so please any how to getting this product to return please help me it is not take my call and not give the email id through reply.

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Address: Hyderabad, Andhra Pradesh, 500018

Website: Whaaky.com / Way2Online Retail

"Hello,

We are having a problem with the product intex 2.1 speakers, IT-880s, as we didn't find some of the specification mentioned at the time of booking of the product like Remote & USB port . so please replace our product intex 2.1 speakes, IT-880S and our order no is S[protected] .

Thanking you
simhachalam
simhachalam.[protected]@gmail.com
[protected]"

+1 photos

Complaint marked as Resolved

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Verified Support

Apr 05, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear simhachalam, We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement –Refund of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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piniminti

from Mumbai, Maharashtra

Apr 21, 2016

" Hello,

Replacement of intex 2.1 speakers with Remote & USB port

What Happen ill now i Didn't received product or any information. when i expect my product, please update the status regarding product intex 2.1 speakes, IT-880S and our order no is S[protected].

you mentioned that the product replacement / refund within 4 business days .

I sent the product to below mentioned address .

Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016

Thanking you
simhachalam
simhachalam.[protected]@gmail.com
[protected]"

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Address: 632503

Website: whaaky. com

Refer no s[protected] branded sun glass, s[protected] causal shirts, s[protected] sonr earphones, order id s[protected] branded jeans

This four product not receive
But i place order net banking in 6 th feb 2016 till now not receive

+1 photos

Complaint marked as Resolved

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Apr 06, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear customer, This is to inform you that we have refunded your amount in your account. The details pertaining to the refund are as below: Transaction Ref id :-[protected] Refunded on: 06/04/16 Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: 110010

Website: Whaaky.com

Sir, my order no S[protected]. The my product is faulty & chargers are also faulty pls return my amount

Complaint marked as Resolved

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Verified Support

Apr 06, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Deepak Raut , We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement –Refund of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Address: 500016

Website: www.whaaky.com

I made the order on Whaaky.com on 13/01/2016 3 Koutons Denim Shirts received on 28/01/2016 the order material was not matching with as I ordered material and I am not stratified with the material and I return the parcel on 02/02/2016 with the sending charges cost to my pocket along with demanding refund of paid amount.
After that I had received the mail from Whaaky on 16/02/2016 confirming the receipt of parcel and instead of refund the money they agree to replace the material. they send the material on 12/03/2016. I was under impartation that this time I will get the wright product but they had disappointed this time also with the sending the same material once again and I again have to return that order once again on 15/03/2016 with demanding for refund the money and the sending cost again I have to bear.
This is not end of the story they send the mail on 25/03/2016 stating that again they reship the product. This is now they doing purposely to hares the costumer since last 3 month.
After completing with you on 16/03/2016 i did`t received any satisfied answer and as per mail dated on 25/03/2016 they repeating the same story they again sending the same parcel on my demanding of my refunding amount.
I once again request you please take strong action on whaaky for their purposely and repeating same story.

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Address: Valsad, Gujarat, 396185

Website: whaky.com

I have received wrong shoes. By whaaky.com and i send back the parcel but i dint receive. Any reply or my order
Way2online retail private limited
syed sajid,
no 1-8-319/2,
patigadda road,
begumpet,
hyderabad - 500016
And parcel delivered at this address. On 25 march but i dint get any action from whaaky.com, my number is [protected], and order. Number. Is s[protected]

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Address: Hyderabad, Andhra Pradesh, 133001

Website: whaaky.com

I am Abhay Guglani from Ambala cantt, Haryana and i have received the defective product from Whaaky.com so i contacted them for the exchange of the product at whaaky, No1-8/319/2, Patigadda Road Begumped, Hyderabad, 500016. And i had dispatched product through Trackon courier service on 14th March.2016 and it was delivered to Whaaky on 16th March 2016. After few days i had contacted them for the exchange product but they told me it will be delivered to you till 20th March 2016. Again after few days i tried to contact them but they didn't pick my calls and even not responding my mails. So know i wanted them to return my money even the courier charges and call charges.

+1 photos

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Mar 31, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Abhay Guglani, We apologize for the inconvenience caused to you. Kindly Provied your Order no. and tell us your issue clearly so we can assets you better Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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Apr 06, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Abhay Guglani, We apologize for the inconvenience caused to you . This is to inform you that we have received the self-shipment that you shipped across to us for replacement. On the basis of your complaint, we would be dispatching the replacement to you within 4 business days. Once dispatched, you will receive a mail with the consignment number and courier name. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

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A

Abhay Guglani

Apr 3, 2016

order S[protected] booked on 9th March2016 (three shirts of 650 Rs) which was delivered to me on 13th March2106. When i opened the courier i found that the shirts that i had ordered is defective and totally different from the shirts they had shown on their site, even the size of the shirt's are not same so i called the Whaaky helpline line no[protected] and their executive told me to send the courier back to us we will change it and send to you in working three days once we received the courier. So i dispatched the courier from Trackon courier Service to Whaaky No 1-8-319/2, Patigadda Road, Begumpet Hyderabad - 500016 and the courier tracking Id[protected] find below the attachment of courier slip. After couriering the product i called the Whaaky and they told me to mail the courier slip. The courier reached to address on 16th March 2016. After that i called them but they didn't pick my call and neither they responded to my mails. On their site they have mention that they will refund the courier money so even i wanted back the money that i spend ed on sending courier. So its been 18 days that i had not received any mails or call from their side about the product that the product is coming to me or not.
Find below the attachment of the product picture and the original picture of product that i had orderd.

Unethical Behaviour - Comment #2348625 - Image #0

Unethical Behaviour - Comment #2348625 - Image #1

Unethical Behaviour - Comment #2348625 - Image #2

Unethical Behaviour - Comment #2348625 - Image #3

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A

Abhay Guglani

Apr 9, 2016

Dear Whaaky

According to your last mail regarding my order no S[protected] has not been dispatched and i haven't received any mails from your as side. You have mention in your that you will reply within (24 to 48 hours) and as you have mentioned in your on your site that you will pay my courier charges as i had sent you the package back.

With regards
Abhya Guglani

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A

Abhay Guglani

Apr 22, 2016

The package that I received now has the small size of shirt's. so know what I do. This is the whaaky you deal with your customer neither you calls nor you reply my mails.

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Address: Gurgaon, Haryana, 122001

Website: www.whaaky.com

Hi,

My slfl is vinod kumar, r/o - h.No-292, rajiv colony, nh-8, near vikas service station, gurgaon, haryana, 122001. My complaint is i have place the order whaaky.com (On line shoping cite). Order num is :- s[protected] dated on 22nd march. As per whaaky.com commitment deleverd my product maximum 28th march but i have not received any tipes of order from whaaky.com side from till date. And i am send reminder mail on daily basis but no any tipes of responding mail from whaaky.com. And i am trying to calling whaaky.com helpline number ([protected]) again and again but same not responding from whaaky.com. Kindly request you to take a action very quickly. Asap

Thanks & regard's

Vinod kumar
[protected]

+1 photos

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Mar 31, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Vinod Kumar , We apologize for the inconvenience caused to you. Due to over whelming response of the product we are dispatching consignments on a daily basis. Kindly bear with us. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

Whaaky.com / Way2Online Retail Complaints & Reviews

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Whaaky.com / Way2Online Retail reviews & complaints page 94

Fila shoe, replacement

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Duplicate Mobile Phone

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Duplicate and faulty product delivery

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Technical issue in Mobile

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Refund complaint - no response from whaaky

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Refund of products

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Mobile was damaged

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Payment not received

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No reply on refund email and contact number is playing ivr only

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Mismatch size of denim jeans

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Any 1mobile om sai

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Fraud Business no one reply

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Men' s Branded Jeans order ID: S801308447 Status

not pick up call

mismatch of size of jeans and one defective tshirt

Unsatisfied

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Replacement of intex 2.1 speakers Remote & USB port

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Order id S801194145, S801307869

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Return my product

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Sending wrong parcel and same purposely second time

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Wrong delivery

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Unethical Behaviour

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Order not delivered and not responding

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