Xolo Complaints & Reviews

Address: Kutch, Gujarat, 370001

Website: www.xolo.in

I have complain with Xolo mobile. I have mobile Xolo Q1011. The incident was happened on 17th March 2017. I had keep phone in my pocket and suddenly, It was get heat. It take out from my pocket and throw out side. It started to burn. I got burn in leg. I want to claim on Xolo company for it. I want to news mobile handset and also compensation for physically damage. How it can be happen without any issue??. My mobile number is [protected].

+1 photos

Jun 12, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Xolo Customer Care's response Dear Mr. Aslam,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
As per our telephonic conversation, we would like to convey that our concern team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

Verified Support

May 12, 2017

Xolo Customer Care's response Dear Mr. Aslam,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In reference to your concern regarding your device, we would like to convey that we have tried contacting you on [protected]. However, number was not contactable.
Hence, we request you to share your alternative contact number & appropriate timing on our official mail ID [protected]@xolo.in or alternatively you may call us back on our customer care helpline number[protected] from 10:00 AM to 7:00 PM (Mon – Sun) for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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J

junejaaslam

from Shamgarh, Madhya Pradesh

May 23, 2017

Mr. Satyaveer Yadav,

I submitted the my xolo damage phone to your services center, Cell Care, Bhuj-Kutch on 22nd May 2017. I want some solution. Please revert me on my email id [protected]@gmail.com

Aslam Juneja
[protected]

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Address: Sri Ganganagar, Rajasthan, 335001

Website: Xolo ex 1

Sir
I am Ajay Aggarwal, I have recently purchased "xolo ex1" two months ago from online e commerce website 'flipkart' . Its touch is not functioning properly and problem in incoming calls which is issue of great concern . I had heard great reviews about it and even in my budget for a businessman . But after using it realised it for two months it is really disappointing. Hope to hear from you soon regarding the solutions to my problem with the phone.

May 5, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Xolo Customer Care's response Dear Mr. Aggarwal,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.XOLO.in

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Address: 700051

Website: www.xolo.in/service-centers

Hi,
I bought a Xolo black 1 x phone 7 months ago. Now suddenly, few weeks ago the battery went dead. It was not charging up at all. And the phone is not switched on at all.
I went to the servicing center. According to them, I need to replace the battery.But they told that the battery is not available in the market.
Now Its been 3 weeks and I still don't get the battery and the phone is still dead.

So I request to the company to take a strict action about that and replace my battery at the earliest.

Apr 28, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2017

Xolo Customer Care's response Dear Ms. Sangita,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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Address: Mumbai City, Maharashtra, 400705

Website: [email protected]

Dear sir,

myself jayanta bose, i handover my mobile vasi at JP telecom service center, the proper services was not given, previously 1year,

due to some problem, i repair my handset, and i pay 4000,

that time also same problem, he damaged my mobile body, \

but i didnt got proper service, they took out my vibration chip of mobile.

previous month, again i visited to Jp telecom, proper service was not given

and i paid money for that, , cause my mobile was automatically was switch off, she told me software issue, so i, download the software,

and that too after, i didt got IME number [protected], but not sold the problem, still i am facing the problem

return time also,

please help me out, , and i want to raise complaint already bout their service center,
Jp telecom jobsheet number[protected]

[protected]

regards
Jayanta bose
[protected]

Apr 2, 2017

Complaint marked as Resolved

my complain till not resolv why show complain is resolv your portal kindly given information

Xolo customer support has been notified about the posted complaint.

Apr 02, 2017

Updated by jayantabose077 till now not solf my problem and i pay my mones what is the resolution

Apr 02, 2017

Updated by jayantabose077 mioney

Apr 02, 2017

Updated by jayantabose077 sorry spell mistake i pay my money but not solf my problem...

Apr 06, 2017

Updated by jayantabose077 till now not solf my problem no body help me

Apr 17, 2017

Updated by jayantabose077 till not solf my problem

Apr 17, 2017

Updated by jayantabose077 i have cash memo i pay money

May 03, 2017

Updated by jayantabose077 what is the exact resolution i want my resolution

Nov 13, 2017

Updated by jayantabose077 I I form to you is crowd service centre because u check local market and change to my mobile batter and mobile good condition but service centre inform mother board problems and demand 4000 rupees

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Address: Sundargarh, Odisha, 769008

Website: Xolo mobiles and homeshop 18

I brought the phone xolo era 4k 2 days before from homeshop 18 .. now i found out its dialler not working not able to call, i cant return the product to homeshop 18 back because they dont accept return after 48hrs of purchase, hmm so should i give to customer service near my place??
in rourkela called (smile services).. here they dont even listen whats the problem is. what should i do now ? someone respond soon and can this be sort it out?

Apr 28, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Mar 20, 2017

Updated by Paul clemens My number [protected], [protected]@gmail.com

Verified Support

Mar 28, 2017

Xolo Customer Care's response Dear Mr. Clemens,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In reference to your concern regarding your device, we would like to convey that we have tried contacting you on [protected]. However, number was not contactable.
Hence, we request you to share your alternative contact number & appropriate timing on our official mail ID [protected]@lavainternational.in or alternatively you may call us back on our customer care helpline number[protected] from 10:00 AM to 7:00 PM (Mon – Sun) for any further assistance.
Regards,
Satyaveer Yadav
Lava Team
[protected]@xolo.in
www.xolo.in

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Address: 226022

Sir/Madam
I have visited xolo service center where I recently visited due to problem in my handset, and again when the same problem occur I again visited the same service center they told me that some component is missing from your motherboard. So this proves that the job of missing component is done in service center only...
IMEI no.-[protected], [protected]
Contact-[protected], email:[protected]@gmail.com
I want the step should be taken immediately as soon as possible... and I want reply soon.
Thank you
From Sultan Anwar

Xolo customer support has been notified about the posted complaint.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: xolo.in

I returned above item to the service centre in noida in feb 2016. The company has ignored communications and failed to return or repair the item.

I submitted a complaint through this site three months ago. I received two emails telling me to submit an imei number (That a tablet does not have) and to call a local service centre. I have explained that, as it is now twelve months past, i now live in new zealand.

I would like my unit returned or replaced.

Xolo is such a bad example for indian technology companies. Shameful.

May 10, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Mar 19, 2017

Updated by flameofthenorth I submitted my device for in warranty repair twelve months ago. I received no response, then no response from the service centre email.

One month ago I submitted a complaint on this website, to which I received a reply to call a local service centre.

I explained that I had moved to New Zealand and could not call, that what I wanted was my device back, preferably working.

No response. I even prayed for them. Xolo is a shameful brand for India and should learn to respect and look after its customers.

Verified Support

Mar 22, 2017

Xolo Customer Care's response Dear Flameofthenorth,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In reference to your concern regarding your tablet, we would request you to kindly share your device Workorder number or serial number or when you had submitted your tablet in service center you got any computer generated bill if available kindly share so we can assist you in this regards.
Also without detail we are not able to resolve your concern so please share the detail.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Team
[protected]@xolo.in
www.xolo.in

Mar 28, 2017

Updated by flameofthenorth I do not have the details of the item because I sent the original box and details to the service centre, trusting them to repair and return the tablet. It was submitted in February 2016 to the Noida service address from the website, as at the time I was living in Gurgaon. I have never had such a problem submitting an item for in warranty repair. I have contacted the original seller, just in case they still have the device details on file.

I appreciate your help in this matter.

Michael

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Address: New Delhi, Delhi

Website: www.consumerscomplaints.in

I had bought xolo era 4g on 17th april 2016 and it is under 1 year warranty dispatched by snapdeal .I suffer from its charging problem i had visited to many times at my nearest Lava service centre at Sri Ram plaza, Bank More, Dhanbad, Jharkhand .
But they can't able to detect its problem and they also can't able to sortout that problem and they gave me so many excuses that your battery is weak, your charging jac have problem etc.. but they can't able to give me a final solution about that.
If this is the kind of service you are providing to your consumers then how anyone can recommend your brand.
I
So I request to the company to take a strict action about that or give me a permanent solution of that charging problem.
Thanks..

Apr 20, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

Xolo Customer Care's response Dear Aman chandrawanshi,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.xolo.in

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H

Hari1727

from Shimla, Himachal Pradesh

Mar 21, 2017

I have era x after updating to marshmallow 6.0 the apps are auto installed in my smartphone . I made to many factory reset even i also change Google account but problem should not resolve .so plz help to fix this bug or error .

Reply

Xolo Customer Care's response, Mar 28, 2017

Verified Support

Dear Hari,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

M

mahendrajp14

from Mumbai, Maharashtra

Mar 27, 2017

On[protected] morning a sudden burning of mobile took place even if it was not connected to the charger, this damaged the whole mobile(and now its of no use) and eventually affecting of my sim card.
My mobile no. [protected]

Not fully charging phone dead - Comment #2688341 - Image #0

Not fully charging phone dead - Comment #2688341 - Image #1

Not fully charging phone dead - Comment #2688341 - Image #2

Not fully charging phone dead - Comment #2688341 - Image #3

Reply

Xolo Customer Care's response, Mar 28, 2017

Verified Support

Dear Mahendrajp,
Greetings for the Day!
We understand the difficulties you are experiencing.
As per our telephonic conversation your concern has been already escalated. We sincerely regret the delay and inconvenience caused.
The relevant follow ups are being done, and we shall get back to you at the earliest.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

P

Prakash Saurabh

from Patna, Bihar

Mar 27, 2017

Meine xolo model-black X1 ka battery replace krwaya Tha Jo ki mujhe lagta h ki service center ne battery replace nhi Kiya h. Mobile net on Karne keep baad 20 minute chalta h or fir off ho jata h. Iske liye meine 1 baar or complain Kiya Tha or wo log sahi se bnaye nhi h.
Plz help me.

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Xolo Customer Care's response, Mar 28, 2017

Verified Support

Dear Prakash Saurabh,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in

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Address: Mumbai City, Maharashtra, 4000070

Dear concerned
I have brought xolo era 1 x in nov it was working great but suddenly one day it get so hot like anything, i removed battery its cooled down, but from then i am not getting networks specially jio volte, the mark v doesn't comes up, then i contact custmor care, they refer me service center, but service center in ghatkopar mumbai is like fish market, they dont understand prob, i gave them twice, but my problem is still there, no network

Its having hardware issues, but idots keep update software

I really feel i got cheated by this company, even i change my sim but still no network plz help mee

Contact no [protected]
City mumbai

Apr 20, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

Xolo Customer Care's response Dear Mr. Nafees,
Greetings for the Day!!!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
In addition, after submission kindly share below mention details on our official mail ID [protected]@xolo.in so that we can assist you in the best possible manner.
Work Order Number:
Date when the phone was submitted:
Your alternate contact number:
Nature of concern of the phone:
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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H

Hemant Datey

from Bhusawal, Maharashtra

Mar 21, 2017

My phone is not properly working..(Model xolo1010i KitKat ) what should I do ?

Reply

Xolo Customer Care's response, Mar 22, 2017

Verified Support

Hi Hemant,
We regret to hear the difficulties that you are experiencing with your mobile phone. Would request you to kindly share your contact number so that we can assist you in this regards.
Regards,
Satyaveer Yadav
XOLO Team

S

Singharmeet

from New Delhi, Delhi

Oct 13, 2017

+1

The above complaint, of era 1x, this model has inbuilt issues with jio network, cant retain volte signals. V sign of volte goes off and you still have full network, only volte will stop working. This is an issue with all era 2x as i have 2 phones behaving same way.
Regards
Harmeet
[protected]

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D

Deb J Basu

from Mamit, Mizoram

Mar 3, 2018

@Singharmeet : I too have the same comolain for Era 1x . every time the V goes off, i have restart the enhanced voice LTE settings to revive it back .

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R

redoye

from Dalhousie, Himachal Pradesh

Apr 22, 2018

I have the same problem for Era 1x . The volte symbol V turn off automatically after that you can't make incoming and outgoing calls but have full network, , only internet working. If you disable 4g then this message appears "sim card removed the mobile network will be unavailable until you restart with a valid sim card inserted"

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J

Jithu suraj

from Badagara, Kerala

May 18, 2018

I have the same complaint. The volt connection turns off. Some time v sign show but download arrow not showing and no internet access.

Reply

K

kabhijit

from Delhi, Delhi

Jan 30, 2019

same problem ... my phone showing no network... xolo 1x uncomfortable device

Reply

kabhijit's reply, Jan 30, 2019

my phone update properly but not installed updates... dont buy xolo era 1x

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.xolo.in/contact-us

Hello,

I have bought xolo black phone ([protected]) on 24 march 2016 and the phone started giving problem after 2 months. I first visited service center, gwalior on 23 april 2016 as the phone was dead (Not switching on). Since then i visited various service centers (Gwalior and noida) several times for the same problem but the problem is not resolved yet.

My phone is not working since one week and today when i visited service center and they said it is motherboard problem which is not letting the phone to work. Now they are asking for 9000 rupees for changing the motherboard and say that phone is broken so there will be no warranty.

But this charging or not working problem has not been resolved since 23 april 2016

Thank you,
Gaurav sharma

Xolo customer support has been notified about the posted complaint.

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Address: Agra, Uttar Pradesh, 282001

Website: [email protected]

My self harendra rathore. i have a mobile xolo Q1010i.that has been breakeddown .due to the problem of demege only charging pin thatswhy my mobile is not getting charge. but your servise center (add. shah market sanjay palace agra uttar pradesh ) is showing misbehave . they are showing unwanted extra faulty problem in mobile .its seams to me they are showing fraudness. so please help me .

Apr 20, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Mar 11, 2017

Sk.asraful islam's response Ur services is hope less

Verified Support

Mar 20, 2017

Xolo Customer Care's response Dear Harendra rathore,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.xolo.in

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S

Sk.asraful islam

from Kolkata, West Bengal

Mar 17, 2017

Xolo era 4g, is very bad mobile, & lava/xolo care very rubbish service center, they are not solved my problem, I submitted my fone 9tim in 2month,

Reply

Xolo Customer Care's response, Mar 20, 2017

Verified Support

Dear Sk.asraful islam,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[email protected]
XOLO Care
www.xolo.in

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Address: 395004

My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on.

I replaced battery a month ago as per their request of service center worth of ₹ 900 at xolo service center ADAJAN SURAT. But still I am facing same problem.

What should I do? I don't believe that xolo the next level... I fell it's on last level...

Apr 20, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

Xolo Customer Care's response Dear Vaibhav Kuvadiya,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.xolo.in

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Address: 110094

I. Bought xolo phone but after some time it show many problem when i visited your coustomer care they gave me unsatisfied answer they told me that your cell phone some parts are missing that was suprised to me becasue i never open cell phone to local shop now present touch not work properly nd coustomer care told me new story that parts are missing.i request to u to solve my problem quickly as well as possible.

Apr 20, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

Xolo Customer Care's response Dear Bhimpooja,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.xolo.in

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R

R.N.Singhforu

from Gurgaon, Haryana

Mar 13, 2017

I have xolo era_x bought 3oct'17 (in warrenty Period). My phone Doesn't Work, when i got service centre (Sg Solutions) replied your phone mother board damage and we charge extra for mother board changing.

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Xolo Customer Care's response, Mar 20, 2017

Verified Support

Dear R.N.Singhforu,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[email protected]
XOLO Care
www.xolo.in

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Address: Mumbai City, Maharashtra, 400061

Website: Www.XOLO.in

I have been using XOLO era 4k from a long time and it does not get any of theupdateIt doesn't get any updates despite being a famous phone.while era 4g got marshmallow update then why Didi this phone get any updates, It doesn't get any updates despite being a famous phone, It doesn't get any updates despite being a famous phone, It doesn't get any updates despite being a famous phone.

Apr 8, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2017

Xolo Customer Care's response Dear Mr. Sakri
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in

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Address: Gautam Buddh Nagar, Uttar Pradesh, 400054

Website: Xolo.in

I have same problem as below

[Resolved] Xolo Black 1x — Not Charging & Not Power On...

9 Reviews
Su Suresh Technoo on Feb 15, 2016 Submit a Complaint
My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on. I went service center today. They are telling Mother board problem. Also I begged him to boost battery, He is not able to listioning my words. Finally he is telling we are not taking xolo device for service. He given me a written also.

He is telling me to go to another service center, may be they can resolve the problem like that.

Actually I went Salem, Tamilnadu service center. He is telling me to go to Erode Service center.

Mobile Just 2.5 months old.

Please respond me. I have tried to contact customer care, but that no is not available now. My Rs. 10000 money wasted?

Kindly need helpful...

Apr 8, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Feb 24, 2017

Tarit Kumar Barpanda's response Battery is not available in service centre Sambalpur

Verified Support

Mar 08, 2017

Xolo Customer Care's response Dear Mr. Singh,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in

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T

Tarit Kumar Barpanda

Mar 2, 2017

Sir I am using Xolo Black 1x mobile since last 8 months.I am facing battery problem.Back side of the mobile has distended and broken due to battery swelling.

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Xolo Customer Care's response, Mar 8, 2017

Verified Support

Dear Mr. Barpanda
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in

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Address: Aligarh, Uttar Pradesh

Website: [email protected]

Sir Maine 1 month pehle xolo era1x set khareeda tha jisme mera charger bekar ho gaya hai Jise lekar main service centre gaya to VAhan log set kholne ke lie bole an sir mera charger bekar hua hai to main mobile set kyun khulwaun jabki mera phone dusre charger se charge ho raha hai to unhone mera charger replace nahin to kya mera charger replace nahin hoga sujhav den mob.no.[protected]

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Mar 23, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Xolo Customer Care's response Dear Mr. Sharma,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
As per our telephonic conversation you have informed us that your handset issue has been resolved.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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Address: Jaipur, Rajasthan, 303108

My phone xolo black 1x showing software upgradation than I update my phone software after this my phone dialer is not working properly I have call xolo care many time and follow CCE instructions but problem is not fix phone have reset many times but problem is stay yet after reset the phone dialer working properly for some time and after some time problem stay same so what can I do please tell me imedetaly

Mar 23, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Xolo Customer Care's response Dear Mr. Panchal,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.XOLO.in

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Sal Man Sidiqui

from Qazigund, Jammu and Kashmir

Mar 6, 2017

Sorry

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Xolo Customer Care's response, Mar 8, 2017

Verified Support

Dear Mr. Sidqui
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in

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Address: Bhilwara, Rajasthan, 311001

Hello sir, i have buyed Xolo black 1x in 16 Nov 2015..Now it's 1year also not completed but battery got damaged and going bigger day by day..as bcoz of this my back cover also coming outside the phone...I got totally harrased in this phone because of its bad quality..plz replace this model with other same model or resolve my problem.Now I really want justice against these company using Chinese batteries..

Mar 23, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Xolo Customer Care's response Dear Mr. Soni,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.XOLO.in

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Address: Gautam Buddh Nagar, Uttar Pradesh, 400074

Website: www.xolo.in

I had purchased my mobile in March & since then i had to take it to service station more than 5 times. every time the same type of problem starts with the phone with a time duration of 2-2.5 months from the date of phone repaired. Every time the XOLO customer care gave me assurity that if the same problem persists next time they would replace my phone. And know i claiming the same but they are giving me some weird options that they have replaced the parts & it is okay, but no one is giving that in writing to me. Since the phone's warranty is gonna expire in March, then they would eventually charge me for their service. As per there comments i would like to claim my replacement for this, because i am 100% sure similar problem would start after 2 months of interval. i am really fed up with the follow-ups. request if you can help me in this.

Regards,
Anurag

Mar 23, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Xolo Customer Care's response Dear Mr. Anurag,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.XOLO.in

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sayani1979

from Hyderabad, Telangana

Feb 22, 2017

As per rate list veg meals is given as 50/- but none of the pantry cars in any train follow this and instead they collect 90 to 100 rupees. It is same with breakfast, tea and non veg meals. It is requested that suitable action may be taken to check these illigal activities. This is happening in all most all the trains.

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Xolo Customer Care's response, Mar 8, 2017

Verified Support

Dear Sayani1979
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in

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Address: 500055

I had bought xolo Q1000 on 12/Sept/2013, it blasted on 25th Jan 2017 while it was put on charge. Luckily no one was near by, however it has exploded so badly that neighboring laptop, table and a piece of cloth caught fire. Laptop is working fine however, its top has suffered a burn leaving a hole. The battery metal part flew away and fell over curtain burning it too. It took about 2 mins for us to approach the phone and turn off the fire using a blanket, however the damage was done already. I have the box and receipt with me. Kindly help me file a legal suite against Xolo company for the damage caused.
Details of phone :
IMEI 1 : [protected]
IMEI 2 : [protected]
SN : Q1000413G0022790
color : Black
EAN :[protected].

Thanks,
Shrinivas

+9 photos

May 10, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Xolo Customer Care's response Dear Shrinivas,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In reference to your concern regarding Q1000, we would like to convey that we have tried contacting you on [protected]. However, number was not contactable.
Hence, we request you to share your alternative contact number & appropriate timing or alternatively you may call us back on our customer care helpline number[protected] from 10:00 AM to 7:00 PM (Mon – Sun) or mail us to our official mail id [protected]@xolo.in for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

Feb 12, 2017

Updated by newyearseenu Hi Xolo,

Thanks for trying to reach me out, apologies for my number not being reachable as I haven't yet got a new phone. You can however reach me on [protected] time b/w 15:00 to 20:00. Appreciate if you could share your resolution on this forum for the help of others as well.

Thanks,
Shrinivas

Feb 15, 2017

Updated by newyearseenu Hi Team,

Do we get to know any updates?

Thanks,
Shrinivas.

Feb 23, 2017

Updated by newyearseenu Xolo team, do we have any updates ? As said earlier, you can reach me on [protected] time b/w 15:00 to 20:00.

Mar 02, 2017

Updated by newyearseenu Xolo team, do we have any updates ?

Mar 21, 2017

Updated by newyearseenu Is this the way you people respond to an incident with a high level of criticality ? What if the blast had taken a life and/or burnt down a house ? Copy pasting some standard answer doesn't mean that you people care about your products and customers. Regret for having chosen Xolo.

Apr 01, 2017

Updated by newyearseenu Such a hopeless company, least bothered about the safety o[censored]sers !!

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