Xolo Complaints & Reviews

I bought an nvidia tegra note 11 months ago. I noticed the charging port was faulty on the unit and returned it by post to the customer service centre in noida.

Since then i have received not one piece of information or reply to multiple service status request emails. I am an international schoolteacher and have now relocated to new zealand. I am very disappointed by standard of support and integrity of xolo.

I would like the repaired unit or a new unit returned to me.

Dear Sir,
I purchased xolo era 4 k on 2 jun 2016. after received mobile i face touch screen prob. after that i go service center in jodhpur rajasthan on dated 27/09/2016 work order no[protected].but prob not solved..i call many times to customer care on[protected].executive always says we are with you.device is ready but not right. i also submit mobile for repair for same problem on 10/11/2016 work order no[protected], and on 18/11/2016 work order no[protected] and on 04/01/2017 . work order no[protected].

i am very upset about this problem. i call many times for replacement they give me ticket no 2032164. but problem not solved.

if i deposit same mobile for 4 times at service.how can it will work properly.
kindly replace this item. Lokendra Kumar - mob - [protected]

Hi Team,

I bought this mobile (Xolo X1 Balck in Sep 2016), Its been 5 months and the Phone is started giving the trouble of not getting oned?

In 5 months the complain should not be raised and also the phone is getting heated, if we r using net frequently.

Please solve this issue and please when u manufacture the phone, think about the customers who are going to use it.

I invested 6000 bugs on it.May be it is not that improtent for you, But its our hard earned money."Xolo" is the worst mobile which i can suggest to anyone.

Now i can say we have to see the company and buy the products.

I have ordered for Xolo q700 Battery from your service center 'Fortune Service center, Calicut, Kerala'
I paid Rs.600 for the battery. One of the rep one of the executive gave the battery in a plastic cover then he hide from front office.
When I fix the battery in mobile is not working. I have charged the battery 4 hours.
I called to Fortune service center and spoke to a agent he behaved me very badly and he saying that we cannot do anything in this battery.
What I wanna do now I lost Rs600 with this irresponsible service center.
Xolo cheating the people giving not working battery? or Service center cheating giving by battery that will not work.
Who is responsible?
What I wanna do? Wanna make legal complaint against this? or wanna publish this issue with social media.
Suggest me before I going to proceed.

Hi

My name is Ilayamaran, live in Chennai.

My contact no. [protected]
mail ID [protected]@gmail.com

I was using XOLO Q1010i for almost 2 years, bought it for 11.5k and it was working normal and smooth till yesterday. I was having my phone in my pants pocket and it was idle, didn't ON data or not listening to music too and my phone battery percentage also 80 % only, but suddenly slight fire started coming from battery and within few seconds my phone got blast at behind, battery fully burned and screen cracked, slightly came out from panel. My phone pictures are attached below which got affected.

Now all my data are lost, sim card and mmc also not working and left with small blister over my thighs and my cloths burned over my pocket. I don't know what to do now, couldn't find imei number on my phone because it got burned. So I couldn't go to service center also for repair. I need a real solution for this issue. I also have my phone purchased invoice.

I trusted on XOLO products and recommended my friends too, but now I am facing this problem. I need a right solution and compensation for this issue.

I sent this to [protected]@xolo.in today.

My nearest service centers are

Veenus Cell Point
Old. No. 33, New No. 135, oppsite icic bank, Ayyasamy street, West Tambaram, ChennaiCity: ChennaiPincode: 600045 Contact Person: Mr MurugananthamContact Number:[protected]/ [protected]

Mani Agency
#10, 1st Floor, Anna Bus Stand complex, GNT Road, Redhills, ChennaiCity: ChennaiPincode: 600052 Contact Person: mani kandanContact Number:[protected]/ [protected]

Thanks

Respected sir,
my mobile battery has been failed when i went to service station they said extra 50% of spare part as the company specified end customer price at website of xolo company my handset is xolo black 1x and the battery price is 525.16 INR as specified on company website but service center is said 1200INR
service center name:- tirupati cellular, pimpri
spare part price list reference company website:-
http://www.xolo.in/spare-parts?Device=BLACK1X
the service center also refused to give original bill of the spare parts
please help me and give a justice

I send my xolo black1x (Imei number :
[protected]#[protected]) to the service center for the problem of charging socket and pay 450 ruppes for this the charging socket is got changed but my phone does'nt got on. It done dead. I again send it to the service center but they are saying that i open my cell phone somewhere else the security seal is broken. This phone can't be repaired.
Phone gone dead during the service i'm going to complaint in consumer court if i does'nt got any solution

We have received xolo era x before five days we have found imei number in mobile phone and in invoice both are differant. We have visit xolo service center, mehsana (Gujatat) it also told that invoice wrong and not match imei number so it told us we can't give you any service without original or right invoice so please provide right invoice otherwise return mobile.

I purchased XOLO BLACK on 4th January and it have charging problem as well as touch problem. I gave it to service center but now service center is saying it will take more time since touch is not working. Can you please see the problem soon.
IMEI - [protected]
Service Center - Bokaro Steel City, Lava Care
Serial No given by Service Center - 6498

Bought xolo one hd from online. It worked good for 10days. Later the charging percentage changes automatically. Problem is with the charging socket. I called the customer care center of xolo they told me to go to service center. Those people kept mobile for 4days and gave it back. The problem is still not resolved. I request you to kindly give me some solution. Thanking you.

I has purchase mobile zolo era 4k in march 2016 online.

After six month there is problem in voice. I. E. Receiver coiuld not heard voice. It was given to your customer care bridght communication in baroda (Gijarat) for repairing. He has repaired.
Again after one month same problem faced again repaired with bright communication.

Again after one & half month same problem faced.. Again given to bright communication. He told that noe speaker/mike is changed & now no problem will occur.
But unfortunately again same problem occur, now since it is under guarantee it is again given to bright communication your authoriszed customer care in vadodara (Gujarat). It is with him presently.

Pl advise him to replace proper parts so that such problem not faced & image of zolo mobile not spoil in market.

Hope you will take suitable action.

Thanks

Kg korant
3, aatithya society nr. Chhani canal vadodara. 391750
Ph. [protected], [protected]

I purchased my xolo black on dec 30 2015. Presently touch main key is not working. I went to laxminagar delhi service centre for repairing. My phone is not broken or damaged after it they are charging almost 4500 for repairing.
Work order no. Was[protected].
Customer no. Is not working... Sec 18 noida service centre is not there... The adress of nehru place service centre is not right. It seems lyk company is planning to close it... Please solve my problem
Rishu singh
[protected]

Xolo era x mobile purchased on 05 may 16 becames u/s due to charging socket not working properly. phone is still warrenty i have visited 2 times xolo care at lakshya complex vadodara but still phone has becomes u/s due to same problem i think service personnel is not trained enough to repair it pls guide them so that i can overcome this problem & kindly feedback to me on my e mail id [protected]@gmail.com.Or otherwise i will follow the other way
thank u

My mobile XOLO play 8X 1100 had mic problem and got it replaced with new mic PCB in XOLO service centre on Aug 2016. Now after 3 months i got the same problem again. Last time they charged me around 500 for the replacement of MIC and service. But in the XOLO spare parts portal(http://www.xolo.in/spare-parts?Device=PLAY8X-1100) the cost for the mic is mentioned as 80.74 only. Last time, I had argument with XOLO service center and Customer care for the price difference between the portal and the amount they are charging. But finally they convinced me to pay Rs500. Again i got the same problem. Kindly help me in resolving the problem or how to proceed further.

Thanks,
Iyyappan
[protected]

Respected sir,

I hereby saying that i had submitted my phone in warrenty period to robot generation bilaspur (Service centre xolo) at the date of 7.11.2016
Attaching my job sheet no, phone bill copy and shop detail.

I am really embrased from the service for my xolo era hd.
They assured me for a replacement but the robot generation shop will giving me windows phone or single sim phone (In simple words outdated).
Why should i take the windows phone instead o[censored]sing android.

After some day back they call me for to come in service centre bilaspur of robot generation and they gave me single unit sim phone but i also didn't take that phone and also not pickup my phone and having the original job sheet that i had received from robot generation and today they call me 5.12.2016 for coming in service center and forcely they were saying you have no any other option and you have to take these 2 phone either windows or that single unit sim phone (Android).
They were simply making fool and giving such a outdated phone.

I really felt bad at that time that they were molesting to take that phone but i didn't take yet any phone from the service center xolo.

I want my phone back or good phone having same specification or either 4g phone of good specification and i am also ready to pay extra money.

I want to take against action on these companies and service center of xolo.

Dear Sir/Madam,

Good Morning. I Have bought XOLO era_X mobile phone 5 months back thru Amazon. After using one month I found that the Device is downloading unnecessary APPS with out my knowledge. with out touching the mobile apps are being downloaded regularly. Some times some games are also being played automatically. we have resetted it through factory reset also. I am facing so much headache with this. what should I do. Please advice.

Await for your valuable reply.

thanking you

with best regards

RNRAO
HYDERABAD
[protected]@nbv.in
[protected]

Sir, this is nagarjuna from rajahmundry, andhra pradesh. I purchased mobile xolo black 1x for rs9, 999/- in dec2015. My mobile has switch off due to low charging, when i charged it, it does not show any indication of charging, not poer on. When i go to service centre in rajhamundry, they are telling that they are not doing service to xolo mobiles. Please suggest me any authorized service centre in rajahmundry, andhra pradesh and what is the problem of my mobile.

SIR
i was ordered xolo black 1x(seller =lava international limited
Kunda_VL-VOI
when i was received mobile the box is not looking new condition and the tape was in open condition then i open the box the mobile looking used and dusty, fingerprint on mobile.then i saw the manufacturing date of mobile which is November 2015 it is almost one year old stock then i was rise refund request.then they took return my phone. now they said your mobile quality check fail and we will send back to you again.then i called snapdeal customer care 5 to 6 time every time they give only we will update u r complaint but nothing happened.then i called lava customer care and service center they said only snapdeal or seller only make decision.now i want refund already 15 day gone for these process.please make quick response.I cant wait again and again.

I bought the xolo phone in[protected] from flipkart and in 2016 may i deposited the phone in their service centre for repairing and then after few days that centre was closed and i was out of station.. When i returned back i contacted the centre and i found that the centre was closed. Now when i contacted customer care, their representatives are telling me that we cannot help you in this regard as you have lost the receipt... Then they asked me if i could tell them the imei number then they could help me but after telling them the number they told me we cannot help you because our records are telling that phone has been delivered to the customer.

Without any proper evidence and without any of my signature that i have recieved the product they are simply making fraud and not delivering back my phone.
Name of the phone was xolo lt900 (Black), price 7000 rs, imei number - [protected], invoice number - krg/1356/15-16
I also have call recordings of all the conversations i had with xolo customer care representative.

Kindly look into this matter as early as possible, as i am a student and i have spent my hard earned money on this phone.

Regards
Priyanka gupta
Contact number - [protected]
E-mail id - [protected]@gmail.com

My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on. I went service center. I give my XOLO BLACK 1X to them after sometime they are telling Mother board problem. I tell them to check battery may be there is battery problem then they said me that no battery problem its working perfectly its in good condition. They tell me put my phone for 1 week to solve motherboard issue. Then i put my phone in service center(named as HARSH TARANG MOBILE, AHMEDABAD, GUJARAT, INDIA) for servicing and take back it after 5 days. When i take it back i ask them that " my XOLO BLACK 1X phone is working perfectly like before. Are you sure that i m taking this phone is repaired 100% working condition and motherboard problem solved."
Thay said " yes, sir its working and motherboard problem is solved. We changed motherboard parts which is not working properly. Also said that there is no battery problem its in good condition."
I take my phone put simcard in and check it with powering it on then going to my home. But next day again i face same problem phone not power on on next day morning.

NExt day i go to same service center (named as HARSH TARANG MOBILE, AHMEDABAD, GUJARAT, INDIA) then they tell me my battery replace how they said that LOL... i m confused before (5 days which i not calculate) 24 hours my battery is good and motherboard infected (with new part change) after 24 hours. How they called them as authorized "SERVICE CENTER."

My Mobile Just 6 months old.

Please respond me. I need proper solution.
My Rs. 10000 money wasted?

Kindly need helpful...