Xolo Complaints & Reviews

I've bought xolo black 1x handset 5 months ago. I'm experiencing display problems. The display goes blinking out or flickering continuously while data connections are on or while receiving calls or messages. I've changed sim card and memory cards. I am not even able to attend calls during the situation. I've given the handset to the customer care under warranty and they have done a software flash, but the problem still persists. please help me fix the problem as soon as possible.

My mobile model is q1010i. Is blast 7june yesterday night.2am... So i call customer care.. But not contact... An last time i call u customers care so.. Have not reply.. So i requst u.. Plz solve my pblm... And thanks too god. I have no injury... So plzz... Help me... My mobile number is...[protected].. So plzz contact me..

Other wise... I blast mobile photography. Is on all news channel n news paper...

I have orderes xolo era x mobile through gadgets360 which is received on today i.e.8.6.16. I have seen that product is defective and mobile is getting auto off and even not get restarted with on off button. It is noticed every time battery to be removed and get restarted. Even while surffing, opening two thee applications it get hangged and auto off.
Have called to service center siddhivinayak enterprises karve rd pune Maharashtra have received bad responsed . Please confirm about how to get mobile replace or refund

My mobile model is xolo q1010i.is blasted yesterday night 2 am...I contact to customer care .but number is not reachable ...so I request u..plzz solve my pblm other wise .. Blasted mobile photograph..n video ...on news paper... And news channel ...pl contact me [protected]...

Without connect to charge my mobile is blast ...thanks too god ...phn not connect too with me ...

In case mobile I use to .many injury's to me ..

I upload mobile photo

Shivaj technology of mall road kanpur
Lava and xolo service center
I submitted my mobile because of software problem, 30th of may, and they give me the date to take it after 3days
But I visit there till they doesn't do any work in my mobile
Then they give me a net date to come after one week
Then I visit today but still they doesn't return my mobile
Please help me rapidly..


My mobile model is-
Xolo eraX
My name-
Abhishek Kushwaha

I own a xolo era 4k and it's about 1 week ago. It gave me a issue I such a small time span. It doesn't notify me about any notifications, calls etc, it just vibrates and doesn't ring. Actually the speaker is absolutely fine after restarting.. But I don't know what the problem is. And when I restart the phone the it is absolutely fine.. I have to restart it again and again in my whole day. And I'm fed up from it. Please tell me something to resolve this problem as son as possible

False promises on my Issue.
Service Centre is not accepting my device which is under Warrenty and XOLO Customer care is not doing anything.

Siddhivinayak Enterprises
pathak park, office no-8, 3 rd floor, near sharda centre behind kalyaan jwellers, nal stop pune
City: Pune
Pincode: 411004
Contact Person: Nitin
Contact Number: [protected]

My Xolo device s.no. is[protected].

I have just purchased a XOLO Era 4k, and it has too many defects.
The touch isn't working properly, to mention, I'm typing this with much difficulty. Any app basing on Google does not work.
The 'Home' Touchpad does not work.
Everything is defected. I should either be refunded or I should get an exchange.
Waiting for your reply.
And I need your company's contact so I can talk to you personally.
Very much unhappy shopping here.

My name is bajee bhimisetty, recently i bought xolo black 1x from snapdeal before two months, since one month i'm getting a problem that is when ever i'm turning on data in my mobile, the screen is blinking or flickering continuously if i turn-off the data, it's working good. I replaced my sim card, memory card and turned of adaptive brightness everything i tried but still problem not yet resolving and i can't find where is the problem. So,...

My mobile was submitted on 2 May 2016 but their was no response from them
My mobile have heating problem, and get automatic switched off the servise center was in Khanpur Mobile Zone Cervise center They told me that there was no parts available of my set. The Costumer care told me that the mobile come in 14 may 2016. But there was no response from them ... plzzz bring it to me soon .

Sir i will give xoloq3000 3 time to service centre to repair my auto off proble and over heat and display and speaker sound clear problem...but 3 time service centre was give me mobile take all are we repair...but same problem repeated...now my mobile is out off warrenty...and i think thar xolo company cheat me to give such a 3rd class quality phone for 16500rs...i want that company will exchange my mobile...othervise give my cash return...and take you 3rdclass quality phone return...thankyou vijay from hubli

Swati Gupta
AttachmentsApr 24

to care
Hello,
My Xolo device s.no. is[protected]. I have the bill dated 28th June 2016. I am facing issue from March 2016. I have submitted the tablet to your service center by end of March at below address. Initially when we have submitted the device to your authorized service center it was getting on but not getting charged. They took 15 days to get some parts from Noida and it was working fine for 2 days. After two days it stopped charging at all. I have submitted again and after a week they said it is dead. My device is not even a year old and how can it be dead. I need a replacement for my device immediately.

Call me at [protected] for any more information. I need a replacement urgently. Device pic and bill photo is attached for your reference.

Pls treat this as urgent.

Service center address:
Gayatri Electronics & communication
Jeet Mobile Market
Shop no 302, 2nd floor
Sai Chowk pimpri
Datta/yogesh: [protected]

Regards
Swati

Attachments area

[protected]@xolo.in
Apr 26

to me
Dear Ms. Swati,

Thank you for writing to us at XOLO support.

This e-mail is in reference to the concern you are experiencing with XOLO PLAY TEGRANOTE NOTE.

We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into priority.

To assist you in best possible manner, we request you to Re-submit your handset in Service Centre and revert with the below mentioned details:

IMEI/Serial Number of the phone:

Work Order Number:

Date when the phone was submitted:

Your alternate contact number:

Nature of concern of the phone:

Before submitting your phone at the XOLO Service Centre, you may kindly take a backup of the phone contacts to the SIM card. If the phone supports the memory card then take a backup of the contacts, messages, images, clips and all relevant data to the Memory Card or to the PC.

Backup can be taken, provided the phone is in “Power ON” condition.

We would recommend you to take the proof of purchase/receipt while visiting the XOLO Service Centre.

For location of a Service Centre nearest to you, kindly access the following web link:

http://www.xolo.in/xolocare/xolo-support

For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support.

Warm Regards,

Daksh Gupta

XOLO Care

www.xolo.in

From: chem.[protected]@gmail.com
Sent: April 24 2016 04:32:05 PM
To:[protected]@xolo.in
Subject: My Xolo device


Swati Gupta
Apr 26

to care
Hello Daksh,

Thanks for your response. First of all this is a Tablet and not a Phone.

As i have communicated to you over Phone that there is no way i am entering your service centre again and getting harassed by them once again.

I am happy to send you the device by curior to any of your address provided you arrange for the pickup.

I may not be very supportive to follow your instructions but i can not allow myself to get humiliated further.

I own many other brands, like HTC, Samsung, Micromax, Oppo, but never faced such issue. In-spite of the Good XOLO product i own service is pathetic.

My device is declared dead and the comment you can see in the bill i have attached in my previous mail, then how do you expect me to take the backup?

Need your quick support on the same.

I can be reached out at the same number any time.

Regards,
Swati


[protected]@xolo.in
Apr 26

to me
Dear Ms. Swati,

Thank you for writing to us at XOLO support.

This e-mail is in reference to the concern you are experiencing with XOLO PLAY TEGRANOTE NOTE.

We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into priority.

As mentioned in earlier mail, we request you to Re-submit your tablet in Service Centre and revert with the below mentioned details:

IMEI/Serial Number of the table:

Work Order Number:

Date when the tablet was submitted:

Your alternate contact number:

Nature of concern of the tablet:

Before submitting your tablet at the XOLO Service Centre, you may kindly take a backup of the phone contacts to the SIM card. If the phone supports the memory card then take a backup of the contacts, messages, images, clips and all relevant data to the Memory Card or to the PC.

Backup can be taken, provided the tablet is in “Power ON” condition.

We would recommend you to take the proof of purchase/receipt while visiting the XOLO Service Centre.

For location of a Service Centre nearest to you, kindly access the following web link:

http://www.xolo.in/xolocare/xolo-support

For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support.

Warm Regards,

Mohit Madnani

XOLO Care

www.xolo.in

From: chem.[protected]@gmail.com
Sent: April 26 2016 11:55:55 AM
To:[protected]@xolo.in
Subject: My Xolo device

Hello Daksh,
Thanks for your response. First of all this is a Tablet and not a Phone.
As i have communicated to you over Phone that there is no way i am entering
your service centre again and getting harassed by them once again.
I am happy to send you the device by curior to any of your address provided
you arrange for the pickup.
I may not be very supportive to follow your instructions but i can not
allow myself to get humiliated further.
I own many other brands, like HTC, Samsung, Micromax, Oppo, but never faced
such issue. In-spite of the Good XOLO product i own service is pathetic.
My device is declared dead and the comment you can see in the bill i have
attached in my previous mail, then how do you expect me to take the backup?
Need your quick support on the same.
I can be reached out at the same number any time.
Regards,
Swati

*From: *chem.[protected]@gmail.com
*Sent: *April 24 2016 04:32:05 PM
*To:*[protected]@xolo.in
*Subject: *My Xolo device


Swati Gupta
Apr 26

to care
Hello Mohit,

I can see your copy paste standard response, for which i think i have already made myself clear in my previous mail.

Pls come up with some other way to handle this. You might not be receiving such complaints everyday and you can not force me to face the Humiliation all again.

Pls talk to your superiors and come back with an alternative approach to this situation.

Regards,
Swati


Swati Gupta
Apr 27 (13 days ago)

to care
Hello,

Any update?

Regards,
Swati


[protected]@xolo.in
Apr 28 (12 days ago)

to me
Dear Ms. Gupta,

Greetings of the Day!

This email is in reference to your concern with XOLO Tegra Note.

We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.

In response to your query, Please find below mention service centre's address:

1 NAKSHATRA TELECOM ( Service Centre )

At Post Manchar Near Bank of maharashtra Pune Nasik highway Sonai Complex Taluka Ambegaon Dis Pune Pin -410503

Contact Person: Sunil

Phone: [protected]

2 SIDDHIVINAYAK ENTERPRISES ( Service Centre )

Achyut Prasad Appartment Office No-8, 3rd Floor, Near Sharda Centre Behind Kalyaan Jwellers, Nal stop Pune

Contact Person: Nitin

Phone: [protected]

3 S.S.ENTERPRISES ( Service Centre )

Aranyeshwar park apartment, bilding no B-1, office No-3, sahakar nager

Contact Person: Mr.Roshan

Phone: [protected] / [protected]

We recommend you to take along the proof of purchase/receipt while visiting the XOLO Service Centre. Your phone will be repaired under warranty if it meets all the warranty guidelines.

Before submitting your phone at the XOLO Service Centre, you may kindly take a backup of the phone contacts to the SIM card. If the phone supports the memory card, take a backup of the contacts, messages, images, clips and relevant data to the Memory Card or to the PC.

Backup can be taken, provided the phone is in “Power ON” condition.

For location of a Service Centre nearest to you, kindly access the following web link:

http://www.xolo.in/service-centers

For any query or feedback, please contact us at [protected]@xolo.in.

Regards,

Karthick

XOLO Care

www.xolo.in

From: chem.[protected]@gmail.com
Sent: April 27 2016 04:05:52 PM
To:[protected]@xolo.in
Subject: My Xolo device

Hello,
Any update?
Regards,
Swati
On Tue, Apr 26, 2016 at 11:10 AM, Swati Gupta wrote:
Hello Mohit,

I can see your copy paste standard response, for which i think i have
already made myself clear in my previous mail.

Pls come up with some other way to handle this. You might not be receiving
such complaints everyday and you can not force me to face the Humiliation
all again.

Pls talk to your superiors and come back with an alternative approach to
this situation.

Regards,
Swati


*From: *chem.[protected]@gmail.com
*Sent: *April 26 2016 11:55:55 AM


Swati Gupta
May 6 (4 days ago)

to care
Hello,

As per your request i have visited the service centre at below address twice (this service center is 15 Km from my place) .First on 5th May 2016 when i have visited there was no power so they could not take my device. Today on 6th when i have visited they said the device is still in open order status with previous service centre (with whom XOLO contract is already over) so they can not accept it.

Siddhivinayak Enterprises
pathak park, office no-8, 3 rd floor, near sharda centre behind kalyaan jwellers, nal stop pune
City: Pune
Pincode: 411004
Contact Person: Nitin
Contact Number: [protected]
At below date and time when i called your service centre for this issue they said nothing can be done and drop an E-mail to this ID. your customer care executive Nikhil did not bother to check in the system and did not show any sign of effort if he could help me. I have spoken to his Manager Krishna Kumari and she tried to help me. She did even speak to Customer service representative at above address and ask her to drop a mail to their ASM to get the open job request closed in the system so they could accept my device back.

Date: 6th May 2016
Time: 17:13
Customer care rep: Nikhil
Manager Name: Krishna Kumari

So far my experience with XOLO is not good and not finding any support.

Pls close any open request in your system with respect to my device so it can be submitted to the above mention service centre.

This is not so close by for me to visit everyday.

Pls help me getting this issue resolved on priority.

Regards,
Swati


Swati Gupta
May 7 (3 days ago)

to care
Hello,
Any update?

Regards
Swati


Swati Gupta
May 9 (1 day ago)

to care
Any update?


Swati Gupta
11:37 AM (22 hours ago)

to care
Any update?

why no one is responding over E-mail or phone?


Swati Gupta
10:12 AM (7 minutes ago)

to care
Checked with Nitin Bhosle again and no update from ASM on the same. ASM's Mobile is switched off.

As discussed with Customer care i have got an assurance that my open Job request would be closed by today morning. More than Half a day is already over and i can not see any update from the same.

I am failed to understand what is going on here. who is telling the truth and who is not. Who is try to help me and who is not.

Top to bottom it a pathetic experience with XOLO.

No response on my mail from Thursday. Do't you have any SLA? Looks like no one is monitoring these mails. And do not bother to respond. It is just one way communication.


Swati Gupta
10:22 AM (0 minutes ago)

to Vishal.Sehgal
Hello Mr. Vishal,

First of all i am not sure if this E-mai ID is real or virtual, still writing to you with all my E-mails for XOLO Tablet which is still under warranty and unfortunately i can not even give a single start to the treatment so far i have received from your service centre as well as Customer care executives.

Just forwarding you the mail chain with all the details, in case i can get some support to get my device repaired or replaced.

Unfortunate to say that i will not recommend XOLO product to anyone only because of the worst service, although i really liked the product.

Appreciate a quick resolution around this as well as an update on the action taken towards the Service centre.

Regards,
Swati

Im using xolo black 1x and its hive launcher does not working..
. and at that time im using a downloded launcher from playstore...
when im using hive launcher mobile screen going on black and does not working..
when mobile screen black mobile menu not work but the task bar display works it means i use wifi, mobile net on off, use bluetooth, hotspot, and these things i can only on off not proper use because main screen is not open only black screen show and after that a error msg show (something is went wrong. send its report our dovelopers to make your phone to more rubsoot ).. plz fix it

I have given my phone around 30 days before and even after giving the doa no i have not been able to get my phone which is the symbol of poor customer service on the part of xolo. And the executive of the company are also not replying properly in the regard of getting the phone replaced.
The company is not able to take care of its customer properly i mean to say the after sales service of the company is not even satisfactory

I had purchased the xolo black 1x through snapdeal, when i unbox the phone it was faulty there was flicker. Poor battery backup, heating issue, smell when in charging. I had complaint to snapdeal regarding the same but they reply just go to xolo service center they will provide you doa letter after that they will replace it but service center is not providing me doa an all, while i eligible for doa letter, i recieved the phone on 25april 2016 and submitted to service center on 26th april 2015, and they are saying phone is not showing in doa eligible, while eligibility condition is only you should contact to service center within 7 days from purchase. Please help me for refund my money from snapdeal.I am attaching the receipt of my order

My name is abilash
I purchased xolo play 8x 1100 a year back and after one month of purchase my mic got problem and i cant talk without using a earphone i gave to service center and after 15 days they gave back after service and again after 2 months the same problem happened and now its 4th time repeating the same problem and now my warranty period is expired when i visited a xolo service center they are asking me 1150 rs for replacing the mic and when i googled the mic price "http://www.xolo.in/spare-parts?Device=play8x-1100" the price for play8x-1100 8x-1100mic mic 80.736 rs. What i have to do now. Please im tired going to service center again and again.

I have submitted my phone to Smrnika Enterprises, panvel(xolo care)on 16 jan 2016 for power button issue it was then under warranty, Recieved back from them on 3 march 2016 after repair. It worked good for 4 days again faced issue with volume key and charging point problem.so submitted back to them again on 15 march 2016.i have not recieved my phone from them till now.They wont reply to my call or any other efforts made by me to reach them. I have also registered complaint with xolo care about same (complaint no 1131009) they are also not taking any steps to make any thing clear whether i will get my phone back or not, or any date to collect my phone, Xolo care (Smrnika Enterprises, panvel[protected]is very irresponsible and not taking any measures to resolve this. Help me with it ASAP.

Hello sir
My name jaydeep lakum from gujarat
I have xolo mobile model is xolo one i was going to care for the problem with my loud speaker is weak at first time but they are done only software update and nothing at my problem is not solved
So
I goes again after some days he say you have to keep mobile for 7 days to replacement of my mobile speaker so i put mobile on change of speaker at date is 13 april 2016 and now i am going two times and he is sayings that comes in mire two days and alsi today 25 april 2016 ao right now my speaker is not change to till date so help me how much time required to repairing of my mobile. Please help me

I purchased xolo black just 20 days back..I opened it 1 week back and it looked ok initially. However yesterday when i turned it in vibration mode i realized it does not vibrate at all for any feature .I tried all changes at settings level but it does not work.. My email is [protected]@gmail.com
Please suggest how to fix this problem or change the handset...

DEAR SIR.,
I have purchased XOLO BLACK on 22/09/2015.(IMEI [protected])three month after my mobile touch not working then my mobile TP changed by xolo service center salem on 20/01/2016 work order no is:[protected]. again now my mobile touch not working then i visit xolo care salem they permanantly closed ., , then i did give my mobile xolo service center dharmapuri yesterday they received my mobile and checked, then they told your mobile did not screwed inside and strickered for servied... the salem service center did not screw my phone . now the dharmapuri service center told your phone did not claim the wararanty... today i will give my mobile to dharmapuri please take my mobile under warranty..