Xolo Complaints & Reviews

LETS TAKE THEM TO COURT. CALL ME: [protected]

The complainant Rajendra l pamrar ( [protected] ) filed this complaint.

While the opponent No.1 is the xolo authorized Service Centre. The opponent No.2 is manufacturer. The complainant purchased Mobile instrument “ XOLO Mobile Q 700 Model” from the
Ridhhi shiddhi by paying costs of Rs. 9600/- vide invoice No. dt.28/08/2013. The Mobile instrument is manufactured by the opponent Mobile hand set under warranty. On 13/06/2014 just within 9 months, the battery of Mobile hand set gets some pixel problem and due to that problem, the complainant was facing this inconvenience. Therefore, on the, date: 13/06/2014 the opponent contacted the opponent No.1 and complaint regarding the instrument. As per instruction of opponent No.1, the complainant handed over the Mobile instrument to the opponent No. 1 for repairing. The complainant went to the opponent No.2. But the opponent No. 1 has not given proper answer when I will be get the instrument the complainant contacted all the opponents many times but they could not give proper reply for the same. All opponents are just ignoring this and only one answer from both opponents u have to just wait. I have call recording of both of them . Opponents have also called many times to opponent No. 3 but he never receive. Before doing this case I had inform to all opponents but they not take this seriously and just forget me. On dated :- 12/07/2014 I wait for reply around five hour in opponents no 1 but they don’t have time for answer and the time of closing of service centre they said u will get your phone with 10 days but not sure. Ultimately, demanded the costs of the mobile or to replace the mobile but the opponent did not answer for the same and not replace the fresh piece of Mobile. In this way, the opponents have adopted unfair trade practice by selling defective mobile.

sir, i have submitted my mobile to the service center for repair on 13 july. but still i have not received my phone.

My job is[protected] when i submitted my handset that time she told me that sir you will get your handset within one week. I made call after one week then she told me that you will get your handset after 10 days. I said OK

but I never know that you people are providing very bad service. After 10 days again I called. She told me same thing sir you will get your handset after 10 days. Today I visited guru nanak communication uttam nagar service center. I asked for my handset you know that i surprised because he told me that you will get handset after 15 days. what the hell

now i want my handset within 2 days other wise i am going to file case again you in consumer court because i can not wait now

so take some serious action

regards

Gagan

[protected]

work order no.[protected]

IMEI no. [protected]

i was purchase xolo phone in january 2014 joki july mai kharab ho gaya i go to xolo service centre for repair it. mene phone submit kraya 1 august for 25-30 days. i don't receive phone in 1 october 2014 till

your service is worst and takes long time for even replacing the phone from the company taking so much of time slove the issue.i have given the phone on 10.9.2014 till now the hasnt sloved

I purchased a Xolo A800 on 06/01/2013 and within 2 months it got dead while charging and after contacting to customer care service they arranged a home pick up (Fed-ex courier service) and on 4th April 2013 I delivered my handset to the specified address by customer care executive and since then I haven't received my handset. I continuously kept calling them for my handset and each time they gave me a silly excuse like 'sir sorry but our ssystem status hasn't been still updated I have forwarded your complain to our senior executive and they will contact you soon' but nothing happened and still im waiting for my handset. Now its almost going to be 2 years completed and nothing happened i belong to a middle class family and i am a student and i purchased that handset after collecting money for a long time. But this all turned to be a mental harrasement and i want compensation for what i have suffered. Do reply to my problem and try to fix this within a short period!

Dear sir,
My name is Mohammed waqas ansari and I belong to Barbanki town. I purchased a Xolo a800 on 06/01/2013 and within 2 months o[censored]sage one day it suddenly got dead while charging at night. The next day I contacted their customer care service[protected] and as they didn't had a walk in service centre in my area so they arranged a home pick up via fed-ex courier. On 4th April 2014 I delivered my handset to the specified address and from that day I havent received my handset and now its almost going to be 2 years. Within this span of time several times I have been calling them and each time I got to hear very silly excuses (they always said sorry our system is not still uldated regarding your complaint and sometimes they even refused to hear me by saying hello hello after talking for sometime) by them and I have been continuosly mentally harrased. I belong to a middle class family and it was my first time I got a smartfone in my life after collecting money for a long time but it ended up being the worst experience. Sir kindly resolve my case as soon aspossible and i want compensation for these two years and for the mental harrasement i have gone through. My handset IMEI was [protected] and complain number was[protected].

I have given my xolo q2000 for display problem before my warranty ends. It's about 45 days I dint get my phone back. I din get proper reply from spk service center chennai.[protected]job sheet no.
Whom should be contacted for getting the correct status?

Xolo a700 update

sir please check it out xolo a700 update is not avilable

I had purchased xolo Q700 (IMEI [protected]) on 24th September 2013 on which I found yellow patch on its display so it has been home picked up by FEDEX (docket no[protected]on 25th September for Xolo service centre "Ambience Court, 1003/1004, 10th Floor, Plot No 2, Sector 19D, Near RTO Office, Vashi, Navi Mumbai, - 400705". As per xolo service centre it takes 5 working days for the mobile to get repaired & despatch. But still today I.e. After almost 20 working days I didn't got my handset back. I'm daily calling the xolo customer service on[protected] for resolving my complaint ( complaint no[protected]. But still i'm getting no feedback from them. So please resolve my issue as i'm fed of doing this on daily basis. Pl help me out of this.

Xolo — Mobile phone not received from service center

I have purchased mobile phone XOLO (IMEI [protected]) from ebay which I got delivered on 24th sep, on which I found yellow patch on its display, So I called Xolo customer care on[protected] & filed a complaint ( complaint no[protected] regarding this issue; as there is no service centre in Nagpur, my handset was home picked up by FEDEX (docket no[protected] for Xolo service centre "Ambience Court, 1003/1004, 10th Floor, Plot No 2, Sector 19D, Near RTO Office, Vashi, Navi Mumbai, - 400705". on 25th september. As per Xolo serive policy mobile gets repaired and gets despatched in 5 working days, but till today almost after 21 working days, I didn't received my handset. When i call Xolo customer care they assure me that my handset will be despatched soon but there is no feedback of my mobile status. I am calling them daily but till today my problem has not been resolved & i didn't got my handset. Pl help me out of this.

WHICH SOLUTION DID YOU PROVIDE? And how is the complaint resolved.. the phone did not work properly even for a month.. u kept the phone at the service center almost for 35-40 days I have all proof for that. Even then when I went to the service center on 9th March 2014. Your employees said that you warranty has expired on 8th March 2014 and we cant help you on the issue. If you want any help we could provide it for a charge which was around 1500 so i decided not to waste money on your company's phone and bought a new one.. your hand piece is still lying in my cupboard, , no one is ready to buy that defective product

i have purchesd xolo q 1000 opus. so its having a problem in handsfree jack so have submitted my mobile at service center. they give me back my mobile after 25 days but steel the problem is not solved. so they have told me to submited again my mobile so i have again submitted my mobile at 07/06/2014 now a days lots of days gone but i havent reply from a company and they havent reccived my call so pls help me to take a action against xolo. my self vanrajsinh sagar. my nub is [protected]. so pls help me my mobile imei no is[protected].

R/Sir,
I bought my xolo A-600 mobile on dated 26/02/2013.Now he is not getting network and having a problem in Power Button and not working properly.So he is is warrenty period. And the Engg. of Jind Care was not Solving my problem in warrenty period.The IMEI1:-[protected]
IMEI2:-[protected]
It has not even a single problem Physically(Broken) from my self.So Plz i want to solve my problem as soon as possible...

Sir
I beg to say that i purchased XOLO Q1010i Mobile Handset on 28.05.2014 from Lucknow but later it's software & other problems, i deposit it for repairing to your Xolo Service Center at Faizabad & i have got it after 1 month. After some times such problems arise again and i reached service center at 23.05.2015 & deposit my mobile handset. the Job sheet no is 25868(photo copy attached) but till date my mobile handset is not repair. Service center has told me that your mobile will send to company which is situated at Noida and after 1 month you will got it. But from 23.05.2015 to till date my mobile is not repair & nor i have got sufficient reason from service center. I have call your XOLO CARE REPRESENTATIVE on 07.07.2015( Request No.382110) then i have got that my mobile has not sent to company to repair. I also requested to service center manager that Please replace my handset but he did not do so and not repair my mobile.
So therefore i request to you that please do further necessary action.

Regard,

Vikas Chandra Dubey

sound system

Sound sysystem has stopped working.

mobiles not working

mobiles giving troubles within one month service centers not giving proper response further details contact [protected] PLEASE DO NOT BUY XOLO MOBILE PHONES

MARK YOUR MAIL to below IDs & call Monika - [protected]

monika.[protected]@xolo.in,

ashish.[protected]@xolo.in,

radha.[protected]@xolo.in,

sunil.[protected]@xolo.in,

Vishal.[protected]@xolo.in

Hi friends many people think that xolo is a company of intel but the truth is xolo only sell intel made processor they dont have any partner ship with intel its just like to say that all computer companys sell intel made processors so intel is a partner of all that companys no intel only sell there processor. Xolo is a sub brand of lava. Xolo is a fraud company go to this page to know more https://m.facebook.com/profile.php?id=[protected]

I had bad experience with the service center as I gave my phone on 26 June 2014 for servicing in warranty period, due to constant hanging, bad battery and network issues. This was the first service done on this month, which took 20 days to get my phone back on 15 July 2014. But the issue is still ongoing and the new additional issue is that my battery is swelling up now after the first service which was not prior.

I again submitted my phone on 16 July 2014 to the center.

From 26 June 2014, till date.Due to this I suffered a lot and forcefully had to buy new mobile which was waste of money for me.

And now they asking me to you have to pay charges for mobile.


Previous Work order No. :[protected]
Current Work order No. :[protected] :

forgotten the password

I have a xolo q2500 in that i forgotten the password in xolo secure.I want to disable that xolo secure. My contact number is [protected] or [protected]

NOT YET RECEIVED MY SET

GIVEN MY MOBILE SET A500S ON 14/08/20014 WORKORDER NO.[protected], PLEASE SEND AT AN EARLIEST, AS I HAVE FACE MUCH PROBLEM. P.GANDHI

And i have sent 4/5 mail requests also to [protected]@xolo.com. I haven't receive any reply from them. Really XOLO is fooling customers. XOLO customers only can realize this.

XOLO, This problem is not been resolved. I can't spend money for multiple times, I'm not interested to use this kind of very low quality device. I don't recommend XOLO anymore.

I didn't get any response to mails sent to XOLO, but got a response here. That is also posted after 1 year and I thought this is due to the enforcement of consumer forum. I encourage XOLO to build good quality phones.

Buyers, please check quality ratio by comparing no.of phones selling and how many phone of same brand are getting repaired in early stage. When I went to service center, I have realized that many phones are coming to XOLO service centers. Nearly 10 times I went to service center. I have tried and waited for 1 year, no use. One by one, many problems. Finally, I have thrown mine and my friend's XOLO phone in dustbin. I don't know whether they have improved or not.

Can't pick call easily

I can't pick a call
The touch cannot run properlly at the time of call i canot pick the call but i reject call easily
when the phone rang what's the reason and how it is to be solved
Xolo q700s

I have same problem my friend.