Xolo Complaints & Reviews

I have purchased ‘Xolo-Q700i- SR. No: [protected]’ model on 18/01/2014 from Telephone Shoppee-Pune-India. Due to screen damage I submitted the handset at Xolo authorized care center in Pune, “Sai-Computers & TeleShoppee-Pune-India” to repair it.[on 12/03/2014]. I was told that I need to change screen & touch pad and will be charged 4K for the same, also it would take around 5-7 days to get the parts. Now it has been almost a month still I haven’t got my handset back. Each time I call to this care shoppee, I am asked to wait for more 4-5 days on the reason that 'the part haven’t arrived yet from Delhi'. So now I want some queries to get clarified from the care. · Why does it take so long to get the required mobile parts to be available from Delhi? · How Xolo or related Care Centers will compensate such kind of irritation and nuisance/inconvenience experienced by the me. · Are those parts are really that much fragile/delicate that it is taking so much time to be delivered or it’s the care’s fault that they haven’t contacted/followed up with Xolo on the time? · Does Xolo really care for their Customer’s Satisfaction? · With this kind of service does Xolo want their business to be get settled in India?

I have bought Xolo opus q1000 on 2/1/2014. on 26/2/2014, without any reason there is Lines in Display. And LCD is blinking. I went to service centre on 27/2/2014. I give it to them. After 19 days I called in customer care they told me that my phone is in process and estimated date was 16/3/2014 but why phone is not delivered. And told me to call after 2 days. on 26/3/2014, i called again to customer care, I got same answer and estimated date is 28/3/2014. But he does not know why it becomes late. They also do not know service is done or not. Today, 28 march, I called again. They told me that phone is not repaired because parts are not available. But estimated date is 28/3/2014. If you want to check, I am providing my IMEI no [protected]
i asked them If you are not able to repair my phone then issue new phone to me.
I am very dissatisfied with your customer care and service.

To Whomsoever It May Concern This is regarding a Lava W520 3G router that I ordered from Ebay. The product came as defective and was not repairable. I took it to the Service Center at Sai Mobile Care, Gandhi Nagar, Delhi. Instead of repairing or providing me with the new product they have provided me with the DOA Letter. I reached out to the vendor on Ebay and he denied the replacement instead of me offering a DOA Letter from Lava as well as old/defective product. Request you to please help me get a resolution. I have all the necessary documentation to initiate a legal action against them. Mobile # [protected] Name Sachin Gulati

Recently i had a problem with my xolo q700 ...The headphone was not connecting properly with the phone.so i decided to go at the service centre describing my problem.they took my phone and told me that they r sending my phone to the main service department ...i m not sure that they have send it to delhi or mumbai...then after few day i received a call frm their side that my phone is physically damaged...i dont know how it is possible...bcoz when i submitted my phone it wasnt physically damaged at all...now i dont know what to do...they r not giving any reply..expecting a reply as soon as possible from ur side

Hi,

I have purchase your XOLO Q1000 OPUS on 1-Feb-2014...

Within 7 Days i have facing touch screen problem in my mobile when i am using mobile on SUN LIGHT mobile touch screen and touch key pad not working after some time issue mobile working fine but same problem continuously facing in sunlight so as per same complain i am went to your Dehradun Service Center.

First Work Order No #[protected]
Resolution Given by Service Center- No, He update software.. but after that i have facing more problem so again i am visit at service center he take 15 days time Work Order No #[protected] date 21 Feb 2014
After 15 days on 5 march 2014 i have receive my mobile but after that same problem in phone and also screen guard totally damage of my mobile and no release given by service center.

So i have called at XOLO CC in 3 Time (Calling no - [protected] on 13 March 2014) about replacement my mobile your CSR said replacement not possible only repairing done by company (same word said by service center) many time i request to CSR please transfer my call to your senior or Team Leader Or Ops manager but he said senior is busy and Team Leader and Asnt Manager not taking call ever. CSR Name- Manjeet Kumar.

Customer care reference No # [protected]

Now i Am again given my mobile to service center Work Order No #[protected]. He Again taking 15 Days time. And clearly said Replacement never possible as per policy. And i am never extend warranty of your mobile as per policy.

Now this time i am wants replacement done my mobile with new Screen guard which is damage by your service team anyhow ASAP.

Regards,
Kamal Kumar
IT Park, DHORAN Sahastradhara road
Dehradun, Uttarakhand, Pin-248001
MOB # [protected]

I have bought a Xolo X1000 mobile from CROMA with one year warranty. After 15 days when mobile network stopped working I have visit in service center mentioned address. Company name F1 is who is taking care of repair of mobiles purchased from XOLO. i am recive my mobile Approxe 1 month 10days again same problem Now it has been more then 8 days but i Haven't got a satisfactory reply from them about the mobile. Every time I call them they say will get back to you in couple of days. To my surprise they said I am not recive & not update any update regarding your mobile.

I purchase XOLO Q2000, which was worth 15, 000 Rs. It is good phone I don't have any complaint about it I purchase it on 6th Dec 2013. In January left side earphone of My Headphone stopped working and so went to customer care center of XOLO here in Bhosari, Pune. They took the headphones for replacement and told me that they will give it back to me in 10 Day's this was on 30th January 2014. After that I contacted them several times few times I even went there my self but every time I got only one reply that they have not received any Headphones from company yet will take more time. On 5th of February I communicated with them on phone they said headphones are arrived so I went there and found that service centre is relocated to Pimpari 15 Km away from current location. Next day I went to new location but again they say that they don't have headphone and new are yet to be arrived. Now I don't know if they did this on purpose or not but it's been more than 35 Days today and I still don't have headphones. I wasted my time and now feeling that wasted my money. I don't know when I will get my headphones back but if not soon I will have to go to Consumer Court for this

with in 48 days my new Xolo cell have issue (phone Dead)i submit cell in service center they give me time 27 Days for small issue They dont Provide me any Stand by phone.im a engineer, i knw this issue is very small so WHY THEY Take so much timeI spend 20 thousand Ruppes for mobile and within 2 month i face issue and they take approximate 1 month for repairing Note: issue is Phone is Dead so they take time 27 daysIM A CONSUMER I SPEND 20, 000 RS. AND i Stopped my all work without my cell phoneI NEED REPLACEMENT within 50 days my cell have issue.Submit Date:25 Feb 2014Model: Xolo Q1000SMY XOLO IMIE NO: [protected] WorkoderNo: [protected]

No response to my beLow email Dt 27.02.14From xolo To M/s XOLO MOBILECustomer care Myself, purchased XOLO cellphone on dated 11.02.14. (Invoice attached) Within a week time ie. On 19.02.14 newly purchased XOLO handset has automatically got switched off. After trying lots it was not responded and remain dead. Immediately after this incident I had contacted XOLO service centre THANE on dt.22.02.14 to know about the exact problem. I was told about software issue and asked me to submit handset for a week time to resolve issue. Once again when I visited to collect my handset I was told that the handset has motherboard issue and same will require to send in company for repair which would take minimum 20 days time. Detail attached as follows; Service centre- Max com, Thane Receipt no. 6612 Model no. Q1000 OPUS IME - [protected] In view of all the above communication i have great feeling that i got faulty handset which gave lots of trouble within a week time. I hope you can understand how irritating was the process and response from your customer care/service centre. I am suffering due to non availability of my new handset and this is great loss and inconvenience to me. Please note that, I will not accept the faulty handset and tolerate 20days time without my handset. I need my Money back with interest for days loss. Consider this mail as Complaint against your thane service centre. Please sort this issue within 24hrs or I Will take necessary action. Regards Veena C Patankar Contact:+91 [protected] Email: pata

Dear Sir/Madam,

This is inform you that i have purchase device on dated 15.04.2013 from in the name of Mr.Ilyas IMEI no.[protected] and device keypad is not working, regarding the same issue i have visited your service center at F1, Charni Road, Mumbai, vide order no.[protected] dated 19.12.2013 after 15 days they were replied that the device is physically damaged but when i handed over to service center in working condition and in the receipt it mention that typing issue, when they handed over my device in dead condition and after that i contacted with you call center and they ask me that re hand over the phone at same service center according to you executive instruction i have handed over device on 29.01.2014 at service center vide order no.[protected], and i have desisted them 7 times at your service center and they are not responding me ask me the we do not know status of device and asking to contact Xolo directly as well as they not hand hovering me my device.

Therefore i request to you kindly replacement the device or hand over me on which condition i have submitted earlier to you so that we can claim legacy as per the consumer act of government of India via consumer court.

This is the humble request to you kindly consider my issue on urgent basis as i am facing this issue since last 3 months

Dear Sir,

I faced 4th time jack problem in my xolo Q700 wide call id[protected] dated.18-02-14 so I talked service centre- call centre and Mr.Chittaranjan Jha (service head)for replace the phone because its every time repeat same problem and not get permanent solution. service centre said I have no right to replace it only repair it. and Mr. Chittranjan said we will only repair your phone so you use it check it and in future when you face again problem you can give it again and we will repair it, its only process. this is our policy we are not able and sure to give you permanent solution. So I need replace my phone because its from starting problem and I suffer a lot. also see below old call details.

I Purchased Xolo Q700 in 15-8-13 and My Imei no.is [protected], I have headphone jack problem from starting so first time hands free not working so I replaced it then phone jack problem so I given service center on 11-oct-13 call ID[protected] so after 15 to 20 days repair it but after 15 days I face same problem so again given on 21-nov-13 call Id[protected] but its not repaired proper and problem was still same so again I given 9-dec-13 again after 20-25 days I received phone from service center but again after 15-20 days hands free down so I Purchased new hands free but jack problem still there. So I had already given 3 times in service center but still I face same problem so I request you to replace my phone Q700 because its faulty phone and not repairable. otherwise I have to go consumer forum. because most of time phone in service center and I suffer a lot.So generate my call Id then I give it to service center with its reference.
plz do needful
Thanks & Regards,
Bharat Patel
Parr Infotech
Admn. Office
C-833 Siddhivinayak Towers, Nr.Kataria Arcade, B/h, DCP Office, Makarba, S.G.Road, Ahmedabad-380051.
Email: [protected]@gmail.com, Mob:[protected].

I had submitted my xolo q800 in Belgaum, Karnataka service center. They said it will take 15 days they had to send it to Bangalore. After 20 days I received my cell which had problem with software and it was shutting down automatically. I used it just for 1 day agter service yes just for 1 day and my cell has was not recognize camera nor it was functioning properly. So I sent back to them and next I got saying that it was repaired outside and we can't repair your cell and they gave my cell without reparing. Let me tell you it was in warranty so who will spend money to get repair it outside instead of doing it FREE in service. I had brought this cell in the month of june and my cell problem started in december.

1. Hi I have been using Xolo X1000 since April, 2013 but since last one month its giving me battery trouble. It shut down automatically after seventy to fifty percent battery and sometimes when battery is even full. If I try to restart it after that it shut down automatically. Until I don't charge it again it wont come up. I submitted my phone to xolo care at uttam nagar center and they gave me back after ten days stating as my phone battery has been rectified. I am still facing the same issue after the next day receiving my phone back. I have morning shift and unable to go to the center again. What is the point spending 19500 rs for this crap phone when there are end no of phone brands available in the market. I need a proper solution for this because I cannot submit the phone
Repeatedly. I am really depressed because of this issue. Please do the needful.

2. In addition to this I faced issue within a week also after buying it and because of that the XOLO distributor exchanged my phone with a new Xolo X1000 as the phone screen was not allowing me to do anything while attending a phone call until I was not connecting my hands free to it.

3. If you talk about the features, speed, compatibility, application access Xolo X1000 is amazing and I am not denying the fact as this is one of the best phones I have ever used but now since one month its giving me a hell like trouble. Just imagine as after 70% of battery you are not sure when your phone is going to shut down and will not allow you to restart until you connect your charger to it. Please help.

TEJPRATAP DHAWAN
A-36 GULAB BAGH
OPP NAWADA METRO STATION
NEW DELHI-110059
MOB. [protected]
IMEI : [protected]
Xolo X-1000

I’ve purchased new mobile q2000 (IMEI [protected]) last month Jan 14 but after 1 month mobile touch screen not working & I have given mobile for service center on 12th Feb 2014 for repairing your service center Name JMV Techno sol Pvt.Ltd. K-12 A, Kalkaji, New Delhi-19 and whenever I contact service centre they didn`t pick up the call, when I called xolo customer care they said it’s under processing and I’ve not received any updated information from service center that they sent it in company or not I don’t know where about of my mobile they both not able to providing positive reply. And one think I would like to tell you that what’s the role of your customer care if they can’t help of customer . I requested to you please ASAP take necessary action or as per warranty of product please provide me new my mobile instead of defective one ashok Rajpoot

My mobile Screen Broke, so I had submitted my handset XOLO A500 S for repair in JMV Technosol Pvt. Ltd. K-12 A Kalkaji New Delhi-110019, XOLO's authorized service center with the job sheet # 136 on 29/1/2014. Where thay have Charged me 1800 rs., so i have submit 1000/- rs. in advance. Initially they promised me that they will repair and give it back to me within 15 days or before.. After 20 days I called the service center people and they told me that they need some more today's and I asked the exact status, the reason they told me "it in company " & will be repair by 25-Feb-14.Again I called service center and they told me to contact XOLO Customer care[protected] and registered the compliant & they said they haven't any detail about my phone. First of all its waste of my time, so finally I have decided to log the complaint in Consumers Court.

Dear Xolo,
I feel myself very sorry to choose XOLO a phone. You know why???


I have owned a few branded phones (LG, Nokia...) before opting to buy XOLO A700 (Imei:[protected])
on 23/12/2013 because I was always an admirer of SPECS and DESIGN rather than The BRAND.

Well, A700 sported a good look and nice specs which tempted me to buy it.
So, I bought it ( perhaps biggest mistake)..
after month when I played videos phone started getting heated,
after couple of months EAR piece started breaking, I thought it may get cleared after a while or I started living with it because fear of SERVICE DELAY.

Unfortunately after the 6th month phone's TOUCH was not working sporadically ...with in 2 months time touch screen stopped responding on all EDGES, so I left with no option but to give to the service.

NEXT, I have taken the MOST BOLD DECISION of my life, i.e I called XOLO customer care, first they told me, my phone gets PICKED by their executive, Later they said they have their PICK-UP point C9-EXTENTION @ MEhidipatnam, Hyderabad.
I went their by travelling 20 KMS ( fortunately I'm From Hyderabad), it was said they r not collecting XOLO phones, then I returned
home, when I called customer care repeatedly they gave me another address.

i.e SIRI COMMUNICATIONS, Khairathabad.

I have deposited my handset with them on 23/12/2013.they said it will take 15 days.
I called after 15 days they said it will take one more week, since then I have been calling them and they kept saying
" IT WILL TAKE ONE MORE WEEK".
then I called Customer Care ...apparently they dont have any idea.
their response "" YOU PHONE UNDER PROCESSING"". even after one and half month the phone still under processing.

how does it take 2 long months to repair a single phone YET XOLO WILLING TO SPONCER "LIVERPOOL" very funny.


besides the person at SIRI COMMUNICATION( ph: [protected], I dont remember his name) kept my phone on BLACK LIST it means I cant even call him .
how pathetic is this.

finally, dear xolo I would like to know when will I receive my phone.

and please Forgive me for choosing XOLO and troubling you.


yours once trusted customer

Shanker J.
[protected]
[protected]/

I purchased xolo Q800 on 20/10/2013 and after 2 month it get stuck in headphone mode even I plugged out headphones. And when call comes I have to connect headphone to hear a voice. So for this malfunction i gave my phone to xolo care center on 26/12/2013. Xolo Care Details Name: Maxcom Address : Shop no.4 Mahavir Tower Nr. Ganesh Talkies, thane-400601 From then one month has been past but I don't get my phone back or solved any problem. they just saying that it goes to noida & from one month it's happening.They are not giving any exchange or refund even my phone is under warrenty. Below is all information you need: IMEI:-[protected] Name:-akshay gawade Complete Address:-B-301, new jaee-juee c.h.s., Opposite Vasy-Anand Complex, old bomabay-pune road, parsik nagar, kalwa-(W)-400605 Pin Code:-400605 City:-thane State:- Maharashtra Mail ID:[protected]@gmail.com Contact No/Alternate No :- [protected] Contact No/Alternate No :- [protected]

Complaiint no:[protected]

I have given a xolo q800 mobile for service on 2nd january 2014 for repairing camera, flash, vibration it hasnt been returned to me yet, when i caontact service centre they say to contact xolo xare when i contact xolo care they say its under processing and that i have to contact them through service centre, same is happening for the past 20 days and i dont know the where abouts of my mobile when i ask the xolo customer care guys to escalate my calls they say its under process so even our seniors will say the same they just dont escalate the issue, and man how rude they talk, pathetic service, i am really sad that i recommended xolo to many of my friends feeling sorry for them, will never let anyone i know buy xolo again complaint number regarding my issue.[protected].

I had purchase Xolo-Q-800 Smart Phone on Dated 17.7.2013. It Was Working ok.. but suddenly in Moth of Nov 2013, My Camera had problem. its show no camera, so i have given my Phone in Xolocare Surat Center, and they took a long time 26 days to repair my phone. and when i received my phone on 10.12.2013 in evening 5:00 PM. camera was working for half an hour and again its stopped. so i again go to Xolo Care Center and asking for the same query they said we dont have camera parts in stock so we logged your complain and gave me a job sheet with remarks that "Camera Parts Require We have Not Stock so we phone given to customer use phone not receive.". Today is 23.12.2013 and no phone calls received by XOLO Service station that camera parts is arrived or not . On 3rd of January i again went to XOLO Service Station in surat and they said we needs to send your phone to XOLO Care Service Station at higher level. and commit that phone will be received by 15.1.2014. My Handset IMEI no is [protected] and Work order no is[protected]. but today its 17.1.2014 and still they says that it will take more time.. Today I spoke to XOLO Care service center no in surat and they said that u have to talk to toll free no of XOLO care. so i spoke to Mr. Haresh Pal of XOLO care on toll free No. the person is not able to answer any of the query which i asked. neither he was able to answer how much time more he required nor he was giving his superior number or talk with him.
i want the solution ASAP if not possible provide me a new phone so that i can use it i m not using my phonr from almost 3 months now.

Regards

Sunil Mali

The defective phone XOLO Play T 1000 I have bought on 23/07/2013 and found that the phone has severe problem of auto switch off and one need to take out battery to restart the phone. The same was sent to service center as suggested by the company but of no remedy they gave us the phone without correction I approached second and third time but didn't work out even they are are not responding to my calls.So I am forced to take the case with you.