Xolo Complaints & Reviews

Dear Sir, Firstly I want to tell you that within 7 hrs of my purchase of this handset I had locked the complaint in xolo care regarding the damaged set and demand them to exchange it under the policy of exchanging Within 3 days of the purchase (manufacturing defect) but they didn’t responded I had called thousands of times to xolo care regarding this issue but still received answer that we can’t do anything more than registering your...

Dear Sir, Firstly I want to tell you that within 7 hrs of my purchase of this handset I had locked the complaint in xolo care regarding the damaged set and demand them to exchange it under the policy of exchanging Within 3 days of the purchase (manufacturing defect) but they didn’t responded I had called thousands of times to xolo care regarding this issue but still received answer that we can’t do anything more than registering your...

As the company has very less service centres so, they are offering pickup facility from home. I had registered a complaint on 08.08.2013 for pickup as my mobile is not getting on. The complaint no. is[protected] o. I had waited for days and called them several times. Then on 16 Aug. 2013 when i called them they simply said sorry the pick up facility is not available at your given address. So, i had changed my address and given my friends...

I'm Purchasing a phone of xolo-A700. After few months there is a problem of power button started in handset.
I talked to Xolo Customer care They told me that your phone will be dispatched in 5 working days after submittion of handset.
till my submittion date 29th july to till now i cant received my handset back.
I'm just Complaining Against This a very bad company and a poor response back against customer queries......

Hello Sir/Mam, i m Dharamendra Singh rana ,I have purchased Xolo X-900 Mobile phone From spice hot spot from TGIP mall Noida on 20/11/2012, which bill Invoice no is[protected], in my mobile Phone there is problem comes automatic key works & if i touch one application there is too many more application open with that, i lodge complaint on 31/07/13.to XOLO customer care ,Complaint no is[protected], i have submitted my Mobile handset...

Complaint #[protected] IMEI # [protected]

I have bought XOLO Q700 on 22nd July 2013 from Croma Rohini store in delhi. On 7th August i.e. just after 15 days, I observed that there is a yellow line appearing on the screen. In just 15 days, it start causing problem in display. I made a complaint in XOLO customer care and ask them to replace my phone instead of repairing. They told me that it can be repaired only not replace...

I only had problem in the battery and it was leaking thats why I had given my xolo X910 on the 20th july 13, and they promised me 5 days TAT. its almost 15 days now, i get a response from their call centre that it shall be dispatched within 48 hrs...which doesnt happen at all. Today when i call them they tell me the status updated is under repair.

I feel Lava is cheating the end users and I recommend not to trust Lava and buy...

Hi,

I bought a XOLO A1000 mobile from chroma in the month of April 2013. It got some display issue so gave it for repairing to RAJ Mobile Shopee, Vashi on 6th July 2013, which is a pickup centre. As per their conversation, I was suppose to get an update withing 5 working days. So I called them on 6th working day. As per customer care statement there was no update of mobile appearing on their tool, He insisted me to wait for...

I bought X900 in august 2012 and since 2nd June 2013 i.e. within 9 months, my phone is not working. First of all the pick up didn't happen for 4 days in spite of so many calls to the call center. First the problem was that the phone was not detecting network. It was repaired and sent mid of June. When I got the phone there was again problem with the phone with the mike. I have sent it for repair. First I was told that I will get it in...

I gave my phone xolo A800 in customer care. My customer complaint number ends with 74052. I gave phone on june 26th for display change and its been more than a month and they are not responding at all. When ever I call them they are telling under repair and asks me to wait 48hrs. I dont understand what they think about customers.i have been calling them from last two weeks and they ask me to wait. When ever I ask them to connect their manager...

Dear sir, My name is Mohd Tanveer. I have purchased xoloQ800 handset[protected] and handsets problem is hanging and auto restart every time . handsets sent to Lava Care two times but lava care not handsets repaired in this warranty and handsets sent to Lava Care first time and gave is time 25 days and I received hendsets after 25 days and handsets is not repaired and handsets sent again to Lava Care this date[protected], work order no. is...

1. Complaint log on 25th April 2013 for handsfree xolo A700. Complaint no.[protected]
2. Pickup handsfree on 26th April. Tracking Number[protected]
3. Lots of phone calls and mails to xolo care. Phone IMEI No. [protected]
4. No call back happend.
5. Till date am not received my handsfree after a long period of 3 month.
6. Same answer everytime that your handsfree will be dispatched you soon or...

1. Complaint log on 25th April 2013 for handsfree xolo A700.
2. Pickup handsfree on 26th April.
3. Lots of phone calls and mails to xolo care.
4. No call back happend.
5. Till date am not received my handsfree after a long period of 3 month.
6. Same answer everytime that your handsfree will be dispatched you soon or wait for 48 hrs.
7. Specially the persons from noida office Mrs. Mani, Mrs. Manjeet,...

I'm purchased a mobile handset of Xolo model A-500.
I purchased it from varanasi , U.P.
after using few months it create some problem, then I talked to customer care executive of Xolo care.
And they picked up my handset dated 7th june 2013 from my home in Howrah ,west Bengal.
But still now I've no information about the status of handset. whenever I talk or mail the customer care executive they just reply...

Hi,

I bought xolo X900 mobile on dec 2012 at univercell chennai. Mobile stated to get switched off automatically. I was asked by univercell mobiles, to contact xolo customer care directly. So as advised by xolo customer care, i gave the handset for servicing at xolo collection point ( gems court, chennai) on 11/06/2013. They assured me that the mobile will be returned in a week. After a week when i enquired about my mobile...

Request Dt. 14/07/2013

Respective Team,

We have registered 1 complaint regarding problem in mobile phone - Manufacturing defect in mobile instrument within time bound (In Warranty period), But Company has non attending our complaint and now warranty is over hence we have not getting any solution as on date and now company is denied to attend the call. Problem in data cable. Pls advice and do the needful on priority...

Sir
i bought a brand new handset xolo q800 on 13 june 2013 from shahmarket agra and this phone has been dead on 23 june.
I have sent my Xolo q800 to your Noida service center throw "Miracle info solution" Agra on Monday.
today they have called me and said that your phone is already repaired in market and out of warranty and noida service center will not repair it. but sir i purchased this mobile on 13 June 2013...

my name is gaurav. I am living ingandhinagar. I had purchased xolo a700 few months I. on 1st week of june my display has been broken. than xolo care arranged pickup at 6th june by fedex express. nd tracking number is[protected]. and my complain number is[protected]. they also told me to give back to you with in 5 days but nw its more than one month i am worried about my phone. My email id- [protected]@gmail.com, [protected]@gmail.com....

i am request to Xolo care for Purchase of New Data Cable for Xolo A-800 for the reason my Cable was Misplace,in local Distributes was no charger & Service Center Provide by Company. So i am mail on Company Mail id care @ xolo.in on Tuesday 15.38,Wens day 15.40,16.55 & Today on 11.12 Am they was replay me shortly reward to you but they was no reward me i am also telephone on customer care & provide detail for my require charger...

I HAD PROVIDED MY MOBILE SET TO THE XOLO COMPANY FOR SOME HARDWARE RELATED PROBLEM. THEY ACCEPTED THE SET AND GAVE ME COMPLAINT NO.[protected] ON THE DATE OF APRIL 5TH 2013. THEY TOLD ME TO DISPATCH MY HANDSET WITHIN 15 DAYS FROM THE DATE OF COMPLAINT. BUT NOW IT IS ALMOST 3 MONTHS I HAVNT RECEIVED THE SET AND FACING LOT OF PROBLEM IN COMMUNICATING WITH COMPANY THEY DONT HAVE SERVICE CENTER. THEY ASSURED US ON SIGHT WARRANTY THATS WHY WE...