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Updated: Jun 1, 2026
Complaints 7935
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710
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7225
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 95

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H
harshalikrupal
from Ahmedabad, Gujarat
Feb 3, 2022
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I ordered 3 choco lava cakes (Rs.356/-) from Dominos using the Zomato app on 22nd January 2022. I used netbanking to make my payment as COD was not available. I was charged twice for this order. I have raised it with the Zomato team who pass the blame on Dominos and say the Dominos team with resolve this. The Dominos team are blaming another branch. I don't know what is happening.

The value of the transaction is not much but this is totally unacceptable that the company charges you twice. Both Zomato and Dominos - companies of such high repute are behaving in a truly unprofessional manner.

I think Zomato should take responsibility as the transaction was done on their app.
Zomato customer support has been notified about the posted complaint.
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    A
    Aamir Sultan
    Feb 2, 2022
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    Given onboarding fees to Zomato on[protected].
    After two days I'd is suspended due to BGV.
    Full payment was given online.
    Rs. 1280.
    Zomato customer support has been notified about the posted complaint.
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      P
      [email protected]
      Feb 2, 2022
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      Address: A/1 Mehnat Pura New Sarda Mandir Ambawadi Ahmedabad
      Website: Zomato

      My Zomato I'd is Suspend For BGV Failed issue
      Zomato customer support has been notified about the posted complaint.
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        S
        Sachin Talkar
        Feb 2, 2022
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        My zomato account suspended due to bgv failed .My login I'd FE 1703022 i just joined the two days ago now they suspended my account. I don't know how to reactive my account.Because no one of them came for a background check. I have raised many tickets. But no use for that. I tried to call my city ( kalyan ) team leader mr aapan . He is not picking up the call . I deposited 1280 for the job. I kindly request you to resolve my issue immediately or return my money
        Zomato customer support has been notified about the posted complaint.
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          D
          Daulat Singh uikey
          Feb 2, 2022
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          Sir meri Profile verification 22 january se pending me meri id abhi tak chalu nahi huyi me zomato website me bhi complsin ki koi reply nahi aaya na solution mila mere bag and t shirt online a chuki mene purchase rupay 1280 mere rupay sir barbaad ho gaye hai mujhe rupay refund karwa dijiye ya job kyunki complain mne itni dal chuka hu koi mujhe solution nahi btata
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            L
            lalloo ram yadav
            Feb 2, 2022
            Resolved
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            Resolved

            My id no FE1638051 suspended due to bgv failed I raise ticket
            1 tkt[protected]/01/2022
            2 tkt[protected]/01/2022
            3 tkt[protected]/01/2022
            4 tkt[protected]/01/2022
            5 tkt[protected]/001/2022
            6 tkt[protected]/02/2022
            But my id not activate I had deposite 500 please help me
            Feb 5, 2022
            Complaint marked as Resolved 
            ID FE 1638051 Mail [email protected] Mob 9559905719 9112573318
            Zomato customer support has been notified about the posted complaint.
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            Id no FE1483585 name Krishna Ranpise
            Merese 3 odar cancellation Ho gaya he
            To mera id garmented Ho gay he
            Please mera id block mese nikale
            Please sorry eske bad galti nahi karuna
            Please id login karo
            Mere ko kam karna he
            Reply
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              S
              Sreenidhi Remesan
              Feb 2, 2022
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              ID- FE1004459
              My Zomato ID is blocked. The application is showing that bgv is failed. I cannot go online and take orders. Please kindly resolve my issue.
              Zomato customer support has been notified about the posted complaint.
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                A
                Ankit Muchadiya
                Feb 2, 2022
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                Me do din se zomato me tary kar raha hau chalu nhi ho raha hai
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                  B
                  Bhagsa Bishnoi
                  Feb 1, 2022
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                  Mere ko do mhina hogye h presan hu aaidi chalu nhi ho rhi hi [protected]
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                    H
                    Hiteshshers
                    Feb 1, 2022
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                    My id fe 1494919
                    my account get blocked due to frequently cancellations Im a student i need this job for my study and family expense i request u zomato please turn on my account again i never reject any order from now
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                      H
                      Hari krishna Vp
                      Jan 31, 2022
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                      Address: All the earth
                      Website: Www.zomato . Com

                      Blacklisted mobile phone detected

                      X

                      You cannot use this mobile phone to login as it is associated with a terminated account. Please try to login from a different mobile phone

                      ...Plz solve this plz plz...
                      Zomato customer support has been notified about the posted complaint.
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                        A
                        Ajpppppp
                        from Hyderabad, Telangana
                        Jan 31, 2022
                        Resolved
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                        Resolved

                        Website: Zomato

                        Id-FE1696630
                        Contact me.
                        Feb 2, 2022
                        Complaint marked as Resolved 
                        They have contacted me through phone
                        Zomato customer support has been notified about the posted complaint.
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                          M
                          Manish8957
                          from KANPUR, Uttar Pradesh
                          Jan 31, 2022
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                          Address: PUSHPA SHAKYA HOUSE NO.262 NALANDA TOWN, SHAMSHABAD ROAD, BARAULI AHIR, AGRA UTTAR PRADESH PIN-283125, Agra, Tajganj, Agra

                          Dear Sir/Madam, delivery activation failed several times in my restaurant id:20083227.Kindly update correct location and pin code according to my fssai certificate and remove gopal pur. my correct address is PUSHPA SHAKYA HOUSE NO.262 NALANDA TOWN, SHAMSHABAD ROAD, BARAULI AHIR, AGRA UTTAR PRADESH PIN-283125, Agra, Tajganj, Agra we are given our correct information.
                          1.Restaurant Name:Grace Kitchen
                          2.Restaurant Id:20083227
                          3.Address for updating: Pushpa Shakya, House No.262, Nalanda Town, Shamshabad Road, Barauli Ahir, Agra, Tajganj, Agra.
                          4.City:Agra
                          5.Uttar Pradesh
                          6.Pin:283125
                          7.https://gps-coordinates.org/my-location.php?lat=27.125413&lng=78.[protected]
                          8.FSSAI Certificate.No.[protected]
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                            H
                            Hazim Ahmed
                            Jan 30, 2022
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                            Sir I ordered food to my brother from Karnataka Bismillah hotel but they hey took biryani money and not provide
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                              A
                              anideep268
                              from KOLKATA, West Bengal
                              Jan 30, 2022
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                              Address: 139-P, Gurgaon Sector 44, Gurgaon - 122003
                              Website: Zomato Media Pvt Ltd

                              An amount of Rs.564 was deducted from my Paytm Wallet linked with Zomato without making any order from my side. There was no option to contact the customer care of either company and enquire about the issue.

                              There is message from paytm that transaction happened to zomato media Private Limited with wallet transaction

                              Please help me to resolve the issue and return my money.

                              Date o transaction : 9th January, 2022
                              Time of transaction : 19:08 Hrs.
                              Order ID: ZTD-22-FC7498200C614
                              Wallet Reference No. : [protected]
                              Zomato customer support has been notified about the posted complaint.
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                                S
                                Samadkochu
                                Jan 30, 2022
                                Resolved
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                                Resolved

                                Login I'd FE1686898 I just joined a week ago now they suspended my account. I don't know how to reactive my account. Because no one of them came for a background check. I have raised a pack of tickets. But no use for that. I tried to call my city team leader. He is not picking up the call. I deposited 960 for the job. They simply play with us.
                                Feb 1, 2022
                                Complaint marked as Resolved 
                                Solved.. active my id now. Thank you
                                Zomato customer support has been notified about the posted complaint.
                                Feb 01, 2022
                                Updated by Samadkochu                                 Complaint solved.. thank you
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                                  S
                                  Sneharemy
                                  Jan 30, 2022
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                                  Cod is not working in my phone..
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                                    A
                                    Ajpppppp
                                    from Hyderabad, Telangana
                                    Jan 30, 2022
                                    Resolved
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                                    Resolved

                                    Id -FE1696630
                                    Feb 2, 2022
                                    Complaint marked as Resolved 
                                    They have contacted me on phone
                                    Zomato customer support has been notified about the posted complaint.
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                                      Somnath Khartode
                                      Jan 30, 2022
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                                      Address: At tha post medad gojubavi road

                                      Bgv Feiled suspended account
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                                      Profile verification pending
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                                        J
                                        John David CH
                                        Jan 30, 2022
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                                        Address: India

                                        How many days my baground verification failed
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