Zoomcar Complaints & Reviews

Dear Abhinav,

Apologies for the inconvenience caused.

We have noted down your complaint and will get in touch with you in some time and have your issue resolved.

Regards,
Team Zoomcar

Dear Santosh,

Apologies for the inconvenience caused. We are checking on this and will get in touch with you with a resolution.

Rest assured, we will close this by end of day without fail.

Have a wonderful day ahead.

Regards,
Team Zoomcar

Dear Santosh,

Thank you for your time over phone.

As discussed, we sincerely apologize for the inconvenience caused. We have reviewed your case and we have decided to refund the unused hours (Rs. 480), we have altered the excess KM charges and we will be refunding (Rs. 444). The overall refund here would amount to Rs. 924.

In addition to this we will be issuing "Driving Credit" of Rs. 1000 which can be used in your next booking with Zoomcar.

Please note that we have reversed the amount of Rs. 924 into your citrus account. You can withdraw the same post logging into your citrus account.

We are yet to issue Rs. 1000 DC as you have not confirmed the same and are awaiting your confirmation on the compensation part. We will issue the same as soon as we get a confirmation on this.

Request your kind cooperation and understanding in this regard.

Regards,
Team Zoomcar

Dear Shiddlingesh,

Booking ID: JPS6VZAV7

We see that the refund is initiated back to your citrus account, you can proceed with withdrawing the amount from there.

With respect to the delay hand over we will issue the difference amount as driving credit in your zoomcar account. The same can be used in your future booking.

Regards,
Zoomcar

Hi Siddhalingesh,

Hi,

It's been very sad to have bad experience with Zoom car dealers at opposite to Forum branch office Bangalore.
At the time of booking the car there were lot of damages and marks on the car.
I have informed the staff about those damages and he replied it was done on past booking. He said no need to worry he will manage, u can take this car for rental. After all we have done with our time and handed over to the ZOOM car staff without any damages post our booking and same time he verified the car everything was fine he said no damages.
I have got an message post 3 days by saying you have been recovered 3000 for damage charges form your deposited amount.

I am really surprised the way doing open frauds. One more incident was happen on the same day we forgot our mobile in the car and we are dam sure it was there in the car.
Over all very bad experience.

Registered email address is [protected]@gmail.com
Complaint number is 128433

Regards
Vijay

Thank you for the help we got a positive response from zoomcar and they resolved the issue in a day.

Mr lokesh has called me up and informed the same scripted lines . I asked him to transfer the call to manager, he transferred it to mr. Vijay who claimed to be a manager that you need to check whether he is manager or again they were making fool of customers. He was with me on the call for more than 30 minutes and repeating the same thing that you have made the damages and the charges are valid. He provoked me to escalate it further because zoomcar cannot do anything for customer. I request concerned team to provide me the refund amount and close this issue.

Pathetic service

Same as above. Booking ref no JPS6VOXOS, booked on 18th Nov, xuv 500, and got a call that the booking has been cancelled due to the car being damaged. Your call centre is busy from yesterday???????? At least 50 calls unanswered. Option given driver with car?????
Need to be resolved without excuses. You are not a small roadside company and hence a similar behaviour is unexpected.
Revert ASAP.
Chetan

I have booked a car for 29th November usage, on my fathers name using his DL.
But due to his severe illness, i had to cancel it on 28th night.
I had paid 5000+1890=6890/- for the car through my card.
I wanted home drop and pickup, so i was told i will be charged 300/- by cash when the person comes for drop.
Before cancelling i called helpline, and i was informed i will be charged 645/- out of the amount of 6890/-. And that they would refund 6245/-/
But eventually i am sent a notification that i have been charged 945/-(645/- + 300/- pickup drop charges) and a balance of 5945/- will be refunded.
Firstly, i pleaded several times that they do not deduct anything, they did not accept, fine.
Secondly, i requested if the amount of 645/- can be adjusted in my next booking, they did not agree, pity.
Thirdly, deducting the pickup drop charges of 300/- when the service itself has not been used ???? Shocking and blunt cheating.
And fourthly, i have written multiple times to refund department, helpline, booking department. They do not even have the courtesy to reply back since the last 4 days.
Whereas when a booking is done, we get immediate calls pronto.

I now decide, if this case is not solved immediately, and if i do not get a relief from this, i am going to sue Zoom Car. I am going to the consumer forum.

I will wait for 1 day.

Dear Team,
we spoken on 6th Nov 2015 regarding the compliant over call with zoom-car support team(mobile no. [protected] ) and they asked to forward to one more email(feedback.[protected]@zoomcar.com) and same was received as per the support team and they were supposed to be process the refund process on the same day and supposed to get the refund amount into my account by max. by Tuesday(10-Nov-2015) but the same is not refunded.
moreover they are sending mails again and again for bank account details which is no use.
attaching the email and if required i will attached the call recording details.

please help me to file a case against Zoomcars.

Thanks & Regards
haribabu guduri