Zoomcar Complaints & Reviews

Hi everyone,

This is "venkat raaman" from chennai location and my registered mob number is "**********4". I have made a xuv booking in zoom rental service for the morning(March 13th 2016) at 8 am in airport zoom location. I am staying 50kms far from the airport location and travelled to the chennai airport zoom location to pick xuv car. Unfortunately zoom has not provided the car for me due to shortage in airport location. From 8 am to 10.45 am i have made 7 calls to zoom customer care, simply with out any hesitation they have said as "sir, there is no xuv car in chennai locations(12 locations) so we will provide the refund what i made on the booking time". Even i requested for two 5 seater car to live up the plan which i made with my family and relatives. Everything up due to your zoom company. It made me a big disappointment zoom company. Its almost an mnc standard rental car service, even they don't have excess car's not to disappoint the customer satisfaction. If you can't provide the car in mentioned timing, you might not taken a booking. Its their blunder mistake. I am the victim who faced a bad situation in my home.

Main thing, customer care executive said me to wait till tonight in the airport location to get the car if is available. Is this the way zoom executive will reply to the customer. If i given a punch reply by including his family members, what would he have done on me. And customer care executive said me to cancel the booking to refund the money. I will pay them 50% extra, can they provide the happy moments which i planned with my family on last week.

They me made to wait for 3 hrs, not even a pre-intimation from their side regarding the unavailable car status. I have travelled to the airport location. Ir-responsible reply from customer care. I was unable to attend a important family function and remaining plan which we made everything up and made my family to feel alot especially "my parents". Many customer faced and facing this same situation in zoom car. I don't know how many members took action against this. But i am spreading this as much as can around the world. Even you people don't prefer zoom car any more. They must shut up this crazy and stupid business.

Simply they cancelled and replied a great message as "sorry", the world's strongest word.

I haven't made a single mistake from my end. 100% mistake is on your company.

Zoom company should face against this issue and i will fight as much as can frm my end.

As per Zoomcar's collison coverage article on www.expert-market.com. It says that they also cover third party insurance. Here is the article excerpt:-

"At Zoomcar, we have a full wrap third party insurance cover, which ensures that no matter what third party damages occur due to an accident, you as the customer do not have to pay for it."

This article was shared by Zoomcar's team and was published on 25-feb 2015. Perhaps.


Hi, I hired zoom car in Mumbai on 14th of March. Unfortunately I
banged against another car. The damage was not huge either to my car
or the car I banged against.
But the people in the other car were demanding a huge amount of money.
We seeked help from zoom car to see if the third party insurance can
cover for their loss.
But the answer to this was a straight "NO". I stay in Banaglaore and I
was just a tourist in Mumbai. These people harassed me to such an
extend and I almost missed my flight back to Bangalore.
My security of 5k was lost.
According to the article you published, it seems like zoom car has a third party coverage. then why was i denied it?

I took a maruti swift hatchback car from delhi aerocity metro on February 27th 2016 @ 8:30am. A zoomcar executive came to deliver the car and started his initial procedures. He verified my driving licence and showed me the damages that are already present on the car. He showed me the scratches on left front side bumper and said nothing to worry on that. The day I.E., 1ST February 2016 at 8:30pm when I returned the car, I was forced to accept that the damage was done by me. Most importantly the person who came to pick the car was not the same who came to deliver the car. He was not ready to listen to me and even I informed him that these scratches were already present while I took the car. He just replied this is done by me. As he came late to pick the car(8:50pm), I was getting late to leave to Bangalore in a flight, I was left with no option instead of accepting his false imputation or allegation. Now, I am charged rs.2000/- for no damage caused by me. I was also confused when he gave me the car with yellow board and black fonts for which I do not have a license with yellow badge to drive it. Car number is DL 1N 9264. So, I request anybody concerned about this to investigate properly and get me my money reimbursed. Hope no one else will get cheated like this in future. That too for the first time users like me. Booking ID-JPS6VR379

Thanks & regards,

Keerthan T D
Keerthan.[protected]@gmail.com
+91-[protected]

Car booked for morning 6:00am but not available!! Zoomcar executive failed to arrange an alternative, neither did they inform me in the night about the same.
As per their late return policy they charge 300/hr and hourly charge of the car booked. So if the previous customer who was supposed to return at night 23:00 haven't returned till morning 6:00, they will charge a minimun of RS 2800 from him. Due to inconvenience caused to me, I would demand a compensation of RS 2000 now.
Booking ID: JPS6VM77G

There was minute scratch in the right side fender of zoomcar (ford figo) still owner have charged 1500 INR for it.
Kindly verify it and do the reimbursement.

Car Name - Ford Figo

Car Number - DL1N8968

Pick off/Drop location -
Whitefield Main Road ( Lane Opp Four Points Sheraton) Bangalore

BOOKING ID # JPS6VRKDC

I booked a ford figo on Feb 18, 2016 - Booking id: JPS6VQ4J5 and cancelled it on the same day due to a medical emergency. The over all cost of booking was Rs 5945 which i paid through my icici credit card.Since I cancelled it they charged 200 rsfor the same and the refund amount was Rs 5745. They dropped me an SMS saying the refund cant't happen in the same pay chain and asked for my account details for instant money transfer. Since today the transfer didn't happen and they customer service executives keep replying me to wait for 2 days, 4 days whenever i call them. It's been 10 days since now and the refund is not done yet. The company should answer for this.

I hired Honda city from hinjewadi centre on 07/feb/2016. They added excess km fees of Rs.2160 and now they are not returning money back after 13 days also. I have spent a lot of money calling them and they always state technical issues. I really feel harassed and mentally tortured. I have submitted my bank details twice and they stated that they will refund in 2 days. Now they are saying that it will take 4-5 days.

My self srihari, zoom cars shirke branch didnot provide the xuv500 car on time which we had booked on 16/2/2016 @ 4pm and provided other car to go to other branch and from there we had to board and after trip when called to customer care to drop us back near shirke zoomcars where we reside they dint even call back though i called them thrice

I made a booking of Honda city from 30Dec2015 to 2Jan2016 with a total amount of Rs.21000. There was quite a damage to the car, possibly from previous trips. This was recorded by the delivery person. Day 1 drive was good. On day two, there was thick smoke when I started the vehicle and the pick up of vehicle was not gud (cud not drive beyond 40 to 50 kmph). I contacted the call center and requested for roadside assistance. Inspire of many calls I was only told everyone that someone will contact in 10 mins. I had to take d vehicle to local mechanic who told that a critical mechanical part was damaged and needs replacement. I mentioned this to zoomcar escalation team and got the vehicle towed to nearest service center. Later I had to arrange for an alternative and continue my journey.
The company has only refunded me 5000 Rs. and after almost 100 follow-ups I have still not received response on remaining amount. Appreciate if my post in this forum wud help in sorting matter out.
Overall, although the call center people seem humble, its always false promises and customer is taken for a ride.

I have booked car with booking id JPS6VQP47 at 3.30 pm for which i got it around 4.30pm, my entire planning was gone waste. We couldn't reach our destination on time, as there was no zoomcar representative to attend us though we were early by half an hour and had to wait for one and a half hours. As Zoomcar charges for the extra time(Rs.300 per hour) why dont the same can be compensated for us. Need an early response or compensation.

Dear Sir,

This is first time when I booked a self Rental car from ZoomCar. My booking was for 7th Feb ( TATA Nano) from 11AM to 6PM.

I visited the pickup center at 10:45 as I got a confirmation from Zoom car that my car is ready, But after that the misconduct and unprofessional starts from their end,

The representative who supposed to check my booking and Driving License, informed me that the car is having Break Issues and cannot be given to me.So I insisted for a alternative option, then i got a call from Zoom car stating that its a minor issue which will not create any problem for a small car like NANO!!!When I refused they told the representative to inspect the car and to deliver it to me!!!End of the day when i refused to take a Car without Breaks they said they cannot arrange a alternate option and they cancelled my Boking.

Below Are My booking Details:

Booking ID-JPS6VQGHB
Mail Id-prateek.[protected]@gmail.com

I have few questions which I am expecting an answer,

1.Why by booking cancelled after 11:15PM and what do you mean by Car Condition as a reason ???

2.In case if the car is not in good condition then why you allotted that to me at 10:16 AM.

3.Are you really serious about your customer safety then how your representative can force me to accept a car which has break issue.Why you have not done the basic safety check before booking/allotting the car??

4.Your website claims in case of any problem they will manage a alternate cab or car for a booking, then why by booking got cancelled.

5.who will bear the cost of my transportation from my home to your pickup center and vice versa, internet bills due to use of your application, interest on my booking charges and deposit money and the most the financial loss due to this unprofessional conduct.


I have asked Zoom car for a official mail apology regarding their ignorance about customer commitment and safety but didn't get that too.


I have attached all the screen shot for the same.

I made a booking on Zoom car Id: JPS6VLR9V. As I was struck on Bangalore, l was forced to extend the booking, I tried using app and got a message saying that the booking is extended. But when I returned back the car, I was charged 300 for late fee. I raised a complaint but no reply. Again I called to customers care asking the same, they were telling booking was extended but reverted back because of payment, where I already paid 5000 extra, and I was not notified by sms or email

I had booked a honda amaze KA03AB6833 on 27th Jan-29th jan. On pick up the right side view mirror was damaged and on asking the executive present he told me to fill it as minor damage.
On returning the car i was asked to pay Rs 2000 for the repair of same. Nice way for zoom car to harress customers.

Dear Zoom Car Team,


I have booked car for wwith booking id JPS6VLPI3 at 6.00 AM for which i got it at 10.00 AM, my entire planning was gone waste. We couldn't able to reach our destination on time. Initially the car which we have booked KA03AB7490 was allotted to some one else and they told us to take KA03AB2970 which has major damages on front glass and rear bumper and the car condition was completely not good, interior was not cleaned and it was given to some one before who was smoking inside the car. We have asked for alternate car after 15 continuous calls they told us to go to some other location and take KA03AC0075 this vehicle also had some problem with interiors and not cleaned properly. Again called customer care for 20 time then they finally gave KA51C5435 this vehicle was looking good but had very bad pickup.

Coz of delay from your side and called your customer care more then 50 times on pickup day i was completely disturbed the way your CC team Mr Eric was responded. My entire planning was gone postponed we couldn't able to make as per our plan. He told he will compensate during settlement but nothing was made. I have handed over vehicle 9 hours before.

Kindly look into this matter and settle my dues to my account ASAP.

Best regards,

Santosh

I have been charged for more KM's and have not been given discount for delivering 2 hours late as promised by customer care person. Its been 15 days since a reply from their support

I booked a car from zoomcar my hooking ID JPS6VLZ9X was and was calling them to extend the trip time but the customer care executive were hell rude and were no help and were harsh on us then finally we managed to get the time extended by there app which was done but after we dropped the car we were told the trip was not extended and we were charged penalty for it.

I booked honda city from zoomcar...i checked it there were minor scratches and informed the same.to.them. I dropped the car safely without any damage or scratch. I enquired about my refund and i was told.that you have made damage.to the car so you have. Been.charged.for.the same. I have sent emails and.calld.custmer care more.than 100times but.they just say you.have made the.damage and send.pictures of damages which i.dint make.so.please take strict action against zoomcar fraud.company and.refund.my amount.aamir[protected]

My date of booking the car was 15 November I have booked a figo which I did not use as I was told that the person who will be driving the car should only book the car which I was not knowing initially. And I was not the one who was about to drive. My friend was the one.So I asked them a way out and customer care told me to not take the car and you will get full refund as in the system if i will cancel then half the amount will be deducted. I did the same and did not go to pick the car. Later on they refunded only the amount 5000 and considered that I have used the car. But after lot of calls and follow up of 1 month. They are saying that they have refunded 420 more which is for cancelled car. But still they are not willing to give full amount i. e. 5840 back which I should be getting as I have just done whatever there customer care representative said. I have been following them since one and a half month. They are just transfering my calls. And updating wrong comments that I am not picking up their calls and cancelling them. Highly irritated. Someone please resolve the issue.

I had booked a Mahindra Scorpio from your company on 18th Nov (Booking id: JPS6VOF4U) for 25th Dec. Everything was fine until today when from nowhere, I got a call saying that the booking will have to be cancelled. And the reason given can easily be the most vague one, I was told that the Scorpio which I booked was damaged in some accident !! I mean how do you guys know which Scorpio I booked ??? Next I was told that I will have to cancel the booking which I made more than a month ago. What is the purpose of allowing to book early when you have to fool your customers and cancel their bookings. Moreover, the alternative I was given was utterly drastic. I would be provided a Xylo but with a driver. From where do drivers come in between while dealing with Zoomcar ? This is something which completely ruins our plan. Let me tell you straight away Need a car without driver which is the actual trademark of Zoomcar and they are calling me jsut before 2 days of trip. this is ridiculous

I have used zoom car 8 days ago, I still did not receive 5000 deposit back I have been mailing them calling them, but there is No proper action taken Booking id JPS6VK9C8 Please help me get my refund