Zoomcar Complaints & Reviews

On 21st Aug 2016, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. JPS6VPAN8and still not received my amount. I tried many time to contact zoom car, They have the same reply templete and are not able to give any satisfactory ans.

zoom car is in hurry in collecting the amount than why not at the time of refund.

I book a car, I delivered a car 2 hours late they put fine, first two hour 1000 rs fine and 300 for not infroming for late delivery, i paid the amount, Again one more time i booked and due to some reason i delivered the car 3 hr 20 min late, But i infromed this time, But they put fine for 4 hours and they put for 1000 rs for late totally 3500 rs fine.

We are not satisfied with the zoom car service. It's herculean task to call you people. Shut your [censored]G Business. After everything they should suppose to pay us around Rs 7000 but they only refunded 4455, I don't understand on what basis they did that. I delivered car at 5 P.M which suppose to be delivered at 6:30 P.M but they entered 'actual drop off' time as 7:45 P.M and charged penalty.
We've taken XUV 500 for three days on 21/08/2016-22/08/2016, we got car without A/C working. And later in the journey the brakes weren't working because of empty brake fluid.
We've called many people in the Zoom car hierarchy and to customer care but ended all without any help/result because nobody understood the problems. We were totally disappointed.
The way of response really disappointing further.
So we were completely travelling without A/C working in around hot 45 degrees and brakes partially working.
We spent time to repair/refill brake fluid, even still the brakes weren't working 100%, so we had to go slowly.
When I spoke them, they agreed to pay us back a compensation of Rs 1000 as CASH + Rs 1100 for refill of brake fluid (provided bill) + Rs 5000 of our deposit amount.
As per the conversation with Giridhar and Team Lead, the agreed amount should be credited back to us. If you want I'll attach proofs of what I spoke to them and empty of brake fluid pic.

Overall we need is to pay what you people agreed and solve this issue without highlighting any hidden conditions still further.

I had a fordd figo booking from brigade metropolis at 9:00 pm on 14th august. At 7:00 pm, customer care executive called me and asked me to cancel my ride becuase they don't hae the car available. So after half an hour discussion they agreed to give me the car but at different location which was 12km away from my home and they thery gave me the car at 10:30 pm. After taking the car before reaching my home the tyre got punctured and i changed the tyre with stepne and i informed customer care. Next day i need to leave in the morning to nandi hills. I started at 7:00 am and on the way i fixed the puncture. The tyre was in very bad condition. So i made puncture guy ot talk to customer care and ask him to explain the tyre condition. And stepne was also not in the good condition but better than the other one. While coming back from the nandi hills the stepne also got punctured. I again fixed the puncture. To fix the puncture i spend rs 400 and i didn't ask for any refund. I was pissed off on the car. The moment i reached bangalore i returned the car to them 1 hour earlier. Next day i saw on my zoomcar account they have put vehicle damage fee of rs 5000 then i called them about the damage fee they said that the tyre got damagd so you need to pay the amount.
First of all fleet didn't informed me that the tyre is not in the good condition and they handed over the car to me. Fleet knew that the tyre is not in the good condition. They gave the car so that they can charge me for the tyre.

Zoomcar cheats pepole by put low quality material in the car so that they can charge customer for that. So that they take customer hard earned money. I followed up with them but every time they said you need to pay the amount. They are asking me to pay the vehicle damage fee.

Please don't take cars from them these guys are the cheaters.

I have been trying to connect with zoomcar customer care since 11 days now. You extensions do not work and the call is disconnected as soon as i enter my registered mobile number (I have been trying your customer care number[protected] with multiple mobiles with no success).

Of course, they won't take the pain to call back the customer.


Booking id: jps6vyhhp, trip date: 13th august, 2016

I got a message from you 2 days before my scheduled trip which was on 13th aug, 2016 that the details of my car will be sent 30 minutes before the pick-up time. However i never got any message with my car details and i just kept waiting for 2 hours after my scheduled pickup until i called zoomcar.
Reaching zoomcar was another mental torture. I called multiple times however every time the call was disconnected as soon as i entered my mobile number.
After almost 3 hours of my scheduled pick-up my call was connected to zoom executive who asked me to wait for sometime before they find out the issue.
I kept waiting on the calls and later i was informed that my car was not available at the moment.
We were 6 people (One of them a medical patient who underwent a surgery 2 weeks back) who had travelled from mumbai and on a planned trip. While we were waiting at chandigarh railway station in heavy rains, zoom guys were least bothered to update us on our booking for which the payments were already made to you weeks back.
As per my booking i was supposed to get the xuv car on 13th august, 2016 at 02:30pm at chandigarh railway station. However neither i got my car at the scheduled time nor there were any updates/communication from zoom until 4pm. After continuous follow ups from my side, i was told that the matter is being looked at. Later, i get an email informing me that the booking is canceled. Email, seriously?
Zoomcar's lack of communication and failure on your responsibility of providing xuv or an alternate arrangement has made me and my family suffer from huge mental harassment, financial damages as well as lot of inconvenience.


There has been no explanation on complete failure in fulfilling the services promised for which i have made complete advance payment to you weeks back.

I also expect a satisfactory compensation from zoom in this regard. Failing which i will be forced to take appropriate legal action against them.

I booked a cab (booking id Your Zoomcar Booking : JPS6VP2R0) on 20th august from 8pm to 22nd august 12 midnight and picked it up from palace grounds location. First of all they gave me the car at 10:45 pm, secondly their app says i made a booking for 20th august 8pm to 21 august 12 midnight which means they expect me to return the car in 1 hour. I had to travel to mysore and calicut and returned the car at 10.30pm on 21st, my citrus wallet has 5700rs and they have now charged me with all possible fines and everything they felt like and said I am liable to pay 23000 Rs. This is only because of their app's mistake. I also had the worst experience of customer service from the customer service personnel where i had to wait for 5 to 6 hours to report the issue because the line does not either connect or gets disconnected automatically. The customer service person puts you on hold and never get back. In total I spoke to about 5 people for about 5 hours explaining the same thing. I shall only pay for what I have used and I am not liable for the company's or app's mistake.

Please do not use zoom cars!

The condition of the car was pathetic, ac was not working properly. We took zoomcar for the 1st time because we were a lot of people going on a trip, they cheat you with all the charges. We were just 1hr late and also had informed, they charged us almost the same amount as for 1 full day for 1 hour. And on top of that they simply add on late charges+late fee+ fuel charges.

They are just cheaters and cheating people, i prefer and suggest everyone to take cabs or look for some other facility.

They do not even have a proper customer service, when asked the car owner about the charges like extra fee and extra charges different he just said he doesnt know and the customer care just wont answer. Worst experience ever.

I booked zoomcar (Honda amaze, ka-03-ab-5761, booking id - jps6vy2sv) from 13th aug, 4:00 am to 16th aug, 10:00 pm for my journey from bangalore to hampi. I paid 300 inr extra for pick and drop of the car at my house. My wife and i were going to travel in this car.


Tl;dr

Zoomcar provided a poorly maintained vehicle after a 1.5 hr delay. This vehicle broke down on the way and zoomcar made us wait for...

I have been scammed by a company
named Zoomcar rentals its a big name in car rental business. I booked a car on 7th august
for my guest from United States.. 17 august when we were expecting the car at the booking time 11:30am
the car didnt reach we tried there customer care contact numbers the head office phone, but nobody was
answering the phone we wasted more then a hour & some how i managed to speak to them on the accidental helpline several times i called
they use to give a certain time but nobody bothered at all waited more then an hour after that they call and say
your booking has been cancelled because of shortage of cars. Now i got a refund of 6800 the amount paid was 7100 & as a apology they give a credit of 500 if i book next time.. what will i do with the credit in there company & why will i book a car next time in this fake company so in the end i pay 7100
and get a refund of 6800 wasted almost whole day to deal with them.. please take a strict action against them so that nobody in the future gets scammed like this..

My booking id JPS6VYTIT on 5th august ... i was harrassed by the fleet executive and zoomcar rohini city center branch head ... they created fake documents to impose charges against me ... i had been regular custome for more than a year ... no passt history as you can see ... they have been harassing me from my last 3-4 bookings ... i will be filling a case against them in the nearest police station if i dont get a postive feedback from zoomcar soon ... and i will also mention how company is supporting their extremely unmannered employees and luring out money from customers ... fast response is expected

Worst service i ever had in my life time we want to waynad water fall in the way to that waterfall in extreme dense forest our zoom car broke down we called on their number at 3 pm after that they said they will send a recovery van and a cab for us at 7 pm dark night they took that broken zoom car but they have not send any cab for us, only we people know it was how scary to stay in between the forest which is near to bandipur tiger reserve... Every time when we call them we were getting the reply cab is on the way will reach with in 5 min... At 11pm night the cab reached at that place and set out from that forest... Worst service.. Playing with the life.. Zoom car only care about their car's life not of their customer life... Never ever hire this

We have booked zoom car for 16 august at 9 am but till 12 pm, we didn't get the car. And this zoom car is a team of liars because executive call me at 9:30 am that driver already started 10mins before but we got the number of driver at 10:30 am and call the driver then he told us that he started just 10 mins before. All are liars in zoom car. Very disappointing and worst service i have ever seen in zoom car.

I have booked zoomcar scorpio for 13th aug 2016. However, the vehicle was not available., which i had to know after going to the pickup place spending deep auto money..

Zoomcar never had courtesy to call us in advance and tell that car was no available and that i had to mad alternate arrangements

We tried calling customer care several times, it keeps disconnecting..
Customer care number or email does not exist in their web site
Live customer chat is not available in their web site
The place swagath garuda mall, office of zoom, there is no mobile signals
People who work there have no clues about how to behave nor customer care persons... When ever there is a issue, they would say they would call back.. It does not happen..

Because of all these i had to concel my plans of tour and did incur lot of agony and losses. I wish to file a legal case as i am not happy the way they are doing the services they are promising..

Please advise the next steps. I am ready to spend time and energy to fight it out to see similar experience to other can be stopped

We tried to book a car via zoomcar app and money got deducted from our account without getting any confirmation and we did call you and you said that the payment is unsuccessful and i contacted my banks customer care they told me that payment was successful and thy give me reference id also. I need to know that where my money gone as bank people saying it is problem with your side. We tried to connect you it's not getting connected. May i know that when will be my money get credited back. And you have received a payment according to bank but there was no confirmation, please solve this asap!!

I would like to inform my booking id jps6vytit... I usually took car from this pickup point and the fleet executive and manager have been harassing us from last 2 months... They try to imply fake charges of the vehicle... Vehicle is never clean and we have to carry air freshner as foul smell comes each n everytime... The vehicle given to us had loose front seats and no working horn which could cause accident anytym... I had to go somewhr that why i took the car... Condition was hell... Despite of it, being a longrun customer of zoomcar i always compromise on it... But this time they implied smoking charges... There was mess from previous booking he clicked pic of that and harassed us that u have smoked in vehicle... I never smoke and tell othrs nt to smoke in car strictly... I wont be paying any unnecessary charges implied on us... Look in this matter and i want charge waive off asap

Dear Sir/Ma’am,

Kindly request you to give me a detailed invoicing on the car rental that I had availed from you. I am surprised that in my first booking itself there were so many innumerable issues that I had faced:

1) I had booked an XUV 500 to be delivered/picked up from my house in Powai on 31st July at 7:30 am.

2) I made many calls to your customer care from 7:45am until 9:30am but there was no feedback where the car was or any other update. During this time I had spoken to Bhavna, Saraswati and Moeen. None of them were giving me any updates and in fact Moeen suggested that he would cancel my booking.


3) I requested Saraswati that I needed a car of any other category so that all my plans and further bookings did not go a waste. At around 11 am I was confirmed that I will be given a Mahindra Scorpio which I will have to collect from Vashi.

4) I was told by Saraswati that she will refund me the pick up/drop charges. Also I shall be refunded that difference between booking an XUV500 and Scorpio. Apart from this she will also reimburse the cost of the cab that we have to take to Vashi (kindly find attached the receipts of the cabs that the 6 o[censored]s had to take from Powai to Vashi).


5) The following day I had requested Saraswati that I will return the car at any other location but Vashi as Powai is quite far. She accepted that I can drop the car at the Airport location by 6pm.

6) While driving the car to the airport, I faced an extremely dangerous situation when the breaks of the car had failed completely and my only support was the handbrake, which helped me to save myself from a deadly accident. I immediately parked the car on the nearest Petrol Station in Saki Naka and left for the airport to catch my flight. I dropped the keys with your employee at the airport.

7) After all of these incidents as well, there has been no feedback or updates from your end and it has only been me who has been trying to continuously call you to figure out the updates. This has been the most disappointing experience ever where none of the employees seem to have decision making power or concern about the reputation of the company.

Kindly understand the extremely sad situation that I faced with my first booking with Zoom car. I am certain that I will not be booking a Zoom car ever again in my life and recommend others not to chose Zoom car while renting a car.

Request you to kindly settle my account by providing me with the justified refunds as well as security deposit back.

Kindly confirm the receipt of this email.


Thanks & Regards,
Vatsal Dhandharia
[CASE:234226]

On 29th june 2016, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. Jps6v3mt8 and still not received my amount. I tried many time to contact zoom car but not got any satisfactory ans.Initially they are saying about there refund policy of 5-15 working day and they are saying there is technical glitch in banking channel.
I zoom car is hurry in collecting the amount than why not at the time of refund.

What kind of services they are providing by not refunding the deposit amount.

Even they have worst customer support, with always avg waiting time of 10-15 mins and no satisfactory reply.

Hello Team,

I had booked a Honda Amaze from 2nd July, 2016 (2.30pm) to 3rd July, 2016 (6.30 pm) from Zoom car, Bangalore.
However, a vehicle damage fee of Rs.2000 has been deducted from deposit of Rs.5000.


Issue: The vehicle damage fee which was levied is totally wrong. I am not telling that the dent on the bonnet was present before the car was delivered to me.
My point is that there was no dent on the bonnet when I handed over the car to person who had come for the pickup. The concerned person had checked the car at this point and no dent was found. It was only after 3 hours that I got a call from the zoom car team that a dent was found on the bonnet.
I immediately called the person who had picked the car and he told me that he had checked the car and no dent was present at the time of pick up. Also, I received the dent image from your team. The dent is easily visible and only a glance is sufficient to find out the dent. How can the person who had come to collect the car miss such a big damage?
I also have the audio conversation which I had with the person who had come to collect the car and also the image of the dent. He had clearly confessed that there was no damage when he picked up the car. Despite this, the fine has been levied on me. Any damage that has occurred, has happened so after the delivery of the vehicle to the pickup guy. So I am not liable for the damage resulted due to the people hired by ZOOM CAR to take the car back.
In addition, I have not seen the damage physically. The registration number is not visible on the image which was sent to me.

I firmly believe that these charges have been falsely levied on me and want my full deposit back.

Despite reporting the situation to the customer care executives a numerous times, I haven’t received any proper response. It has been over 3 weeks since I lodged the issue request. The only response I got was that the zoom car team will get back to me but nothing has happened since.


Regards,
Sampath Shetty

Sir, i booked a ride on 27th june 2016 from zoom car and returned it in the required time. Now for the refund they started refund process on 28th june 2016 at 3:15:24. And i haven't received the refund yet and it's 19th july. I called them before and they told me that i will get my refund in 5-15 working days. So i waited for that also. Now today is 19th july and i haven't received any refund. I called them today also and they told me that i will have to submit my bank statement to them. And if i do that also it will take another 5 days approximately. I am facing a lot of problem due to this i have asked money from others and now they are asking me for that. I want compensation for the inconvenience caused and also for the phone bill. And it's written on the official website that l will get refund in maximum 15 working days.

Hi my name is channappagoud nadagoud
Booked gla-jps6v1jfa on 18/07/16 time is 7pm
I have all the way from dharwad to bangalore and booked the drive for mercedes.. But when i reached your place the mercedes was available but the button which is used to move the driver seat backwards was not working.. As the client told that the car met with an accident 6 months back and its not working.. We contacted your customer care many times and then they said only 50% will be refunded.. Finally after scolding them they agreed to pay 2650rs which the price was 3770rs have booked as i got the discount from goibibo.. I lost 1000rs.. Never expected this from zoom car and will tell all my friends not to travel in zoom car anymore.. I will lodge the complaint against you guys.. This is the way you treat your costumer.. Will directly complaint to the main office..