Zoomcar Complaints & Reviews

I purchased Zoomcar Giftcard worth Rs. 1800/- yesterday (22/10/16) at 7.30pm and made the payment using PayUMoney. Attaching the details below:

Merchant Order ID: ba05e1dh938c
PayUMoney Payment ID:[protected]
Amount: Rs. 1800/-
Receipent's email: [protected]@yahoo.com

The giftcard was for a friend's bday which is today (23/10/16) & he didn't receive any giftcard yet. Its more than 24hrs since I made the payment for the giftcard. This is too much inconveniece & all the plans for his birthday went to vain!!

I need you to please issue the giftcard IMMEDIATELY. Also I need compensation since I made many emails & calls which exhausted my prepaid balance & gave me so much of inconvenience + spoilt the birthday gift.

PLEASE TAKE IMMEDIATE ACTION.

I was driving the car on the highway and suddenly the car in d front halted. I had cars on the right as well as behind. I had to exceed my speed over the stated speed limit to overtake the right car as otherwise i would have crashed or the rear car would have bumped on me. Based on my driving experience and instincts this was ehat i could do at the time. I explained them that it had to be done but they are fining me Rs. 2500 for it. I understand that I exceeded the speed limit and would pay the challan for it but asking for such a high price even though i saved thier car and the passengers inside is not acceptable. Then they are like we understand this but our policies are handled by computer and we can't change this. I was successful in averting a disaster and this is what i am being paid for it. Please look into this.

The date for pickup was 7th Oct 2016.
Booking ref: JPS6VS8FQ
While collecting the car I had checked everything. The speakers were missing in the car. The back lights broken. And asked if the spare tyre was checked. Executive said it was completely checked and was fine. on 8th Oct 2016 at night, the front left tyre got punctured in the middle of a jungle on our way to Goa. When we put the spare tyre in place we found that even the spare tyre was puncture. I was travelling with 4 other girls and it was unsafe at that location. While we could not find any local help we had to drive for 5 kms with the flat tyre to reach to a safe location. When we contacted zoomcar customer service, everytime we were said to wait for 15 min for a callback and that didn't happen. When we tried reaching you again and again, everytime a new executive would receive the call and all details had to be provided again and again. The mahindra services and after much ado they said they will be able to send any help after atleast 5-6 hours and asked us to wait. How is this possible!! Will you take responsibility if anything happens to any of the girls! this hassle with zoomcar went for around 2 hours and then one person agreed to drop us to our hotel safely. our trip to goa was planned for 3 days and all 3 days all we did was call zoomcar and ask for help. There was no single help from any of you.Our car was not returned. We had to arrange local cars. spent unnecessary time arguing with you. You tried blaming us for all the issue. On the day our return was planned, you finally said that you wont be able to return the car and we had to return by bus from goa to bangalore. On the final day one executive agreed that we will be reimbursed for the expenses we had made due to car/help unavailability. But what about the cheat that you had done with us by giving a flat spare tyre and a hell customer service. You are not considering all the hassle that we went through just because of one flat tyre that you couldn't check. After the trip there is no communication on the refund! Instead we are being asked to pay 5000!! What the hell!
While we were waiting in the jungle with the flat tyre, a car passed by and hit slightly on the side because of which one side rear view mirror broke. Zoomcar says that you just have to pay at a max of 5000 incase of extreme damage to the car. For one mirror are you trying to charge us the amount that should be charged for a major damage! And all other damage to the car/tyre was because of your mistake. So do not try to put them on us.
Kindly refund me the amount asap!

I am very disappointed in the way the customer service is handled in Zoomcar. The representatives are not cooperative and most importantly they are not transparent in their business. One example was when we tried hard to reschedule our trip- at one moment rep A says car is available and at another rep B says sorry we can't do anything, although we did all this before our end trip. Furthermore, how can Zoomcar charge fines that is more than double of our primary budget. Doesn't make any sense! How do they justify their charges for being so and so rupees. I mean how can one claim fines according to will and wish.

I had booked a rental car for two days and eighteen hours, ant the end moment of pick up time i had a call from zoom car executive for change in location of the pick up point, i had no other option but to go for new location and the promised me to give some 300 rs offer on my next booking but because of the change in drop location i had to return the car three hours late and i have been charged delay penalty of rs 350. My booking id is jps6v0eum

I was ascribed the crime of damaging the spare tyre. My claim is that I have not used the tyre at all and the tyre was given to me in damaged condition. This is horrible, the tyre was damaged at a visible inaccessible location and car dealer knew where exactly to look at while taking the car back.

Car details. DL1N7572 Ford ecosport.

Sincerely,
Karthik

I booked a car on 8th sept 2016 booking id # jps6v5afi and went to shoolgiri tamilnadu. I was returning back and while driving all of sudden gear became free. After that i called you guys around 8:30 pm explained my issue so you guys told me that to wait for an hour and you are sending a cab for me as well as towing van to tow the car. At 9:30 i got a call that zoomcar person is starting from bangalore and he will reach to my location in an hour so again i waited 1 more hour. Again no one called me so i called zoomcar at 10:00 pm that no came yet so they told me that because of karnataka strike they are unable to cross the ka-tn border. After that an executive arun taken the whole case and explained me that i should park the vehicle to any safe location and remove the number plate just because it was ka no vehicle so there was chances that people will damage it as i was in tn.
After that i found me alone there because all the shops were already closed. I waited there till 12:30 without any hope. At last i found a cab driver and he suggested me to park the vehicle to any safe location so i searched a hotel in around 2-3 km from there and that cab driver arranged towing chain etc and finally they tow the car and parked the car to that hotel parking and same cab driver dropped me to bangalore.
Next day i got a call from zoomcar and they asked all the details that where i parked the car how much i spent an all. I explained everything to them. They asked me for bill too so i told them that at that time 1:00pm midnight no professional services was available there so that i can use and get the bill. They said me that they will get the car from there next day and reimburse my amount after that.
As well as i also told them to contact the cab driver and hotel person so that they can verify the payment which i made to them. I had already msgd cab driver and hotel person contact number to them. They simply denied to provide me any support and in that situation i took care of their car and now they are asking me for bill soft copy. I already explained that i spent inr3500 in towing the car, paid to hotel person for parking and returning back to bangalore.

From that day after 15 days i contacted zoomcar and they told me that they will call me back which i never got. I mailed them 5-6 times and finally i got the reply that,

With reference to your mail, apologize for the delay in response. However, request you to revert us back with the soft copies of the bills to assist you on the refunds.

Sir,
my nae is ranjeet sajwan
i booked zoomcar from 2oct (00:00am)to 5 oct (5:00pm)
firstly when i reach to pic my car that car is not working properly after so many calls by customer care they provide me another car after waste my 1:30 hour, i.E i pic my car at 1:30am

secoundly they provide me car with battery problem due to which h had face so many problem during my ride
even i pushed 4 times in 3 days tour at (1am), (3am), i also called to customer care but they doesn't provide me solution, at 6am they told that machanic will come after 2 hour, which is very bad impact on me of this company

third they told me there is problem in hand break which cause so much problem while driving

forth i told them i will go to dehradoon they does'nt tell me about state tax, how whould i know ??
they jst told me to pay toll tax which i paid each and every check point, now i had a panelty of 10, 000. If i can book car for 3 days then i can also pay state tax, but i was not awared about this, company should tell me, is this my fault??

this was my first and last ride from zoomcar i will definatly tell to everybody about this experience
i will definatly post this experience to facebook

A callous service provider. Friends, only get their service.in case if you want to spoil your plans else want your family to get stuck up in the mid-way.

Firstly, they will try your height of patience to refund your security deposit and fuel reimbursement and that after much haggling.

Secondly, they do provide worn out cars which are due to service. I booked a XUV500 for 4 days. On the starting date, got a message from Zoomcar team that the clutch is not in proper condition and to drive it properly and the system was showing as due to service. Again they convinced me and confirmed, it wont be a problem till I return. Unfortunately, the car developed serious faults regarding the clutch pedal, rendering the vehicle unfit to drive.

Third, while I lodged a request for replacement - initially they asked me to travel back 250 kms on my own expense and then they provided a replacement after waiting 8 hours. During the time, I had to wait a full hour before I could get assistance and that too not from #ZOOMCAR.

They are so unprofessional and have no regard for somebody else's time or safety. My trip is all wasted by their carelessness and mismanagement.

On top of this they are charging me a outstanding of 5000 for the clutch issue.

A kind request not to get inside the well ever rather choosing up some professional service providers like Myles, Ola outstaion, etc.

Guys just wanted to share my experience with Zoom car. We friends planned a trip and thought of going with zoom car. First car which we order was eco sport and when we reached there we were being told ecosport is not unavailable and gave us honda city which was not good in condition and mirror of reverse was not working..then they gave us another honda city car and condition was not that good but we continued with that car as we didnt wanted to cancel that trip..we continued and then while on the way we could see that while we were turning on the AC the smoke was coming from AC part. So we turned off the AC and continued. Then big problem started when we were coming to mumbai, it was raining heavily and as water was flooded on the street it went in to our car and car got closed down in between..We were stuck for 4 hrs and we didnt got support from zoom car people we might have called them more then 20 times and every time we get response..we will get back to you in 15 mins..then finally after 4 hrs fighting hard with their manager Karan by telling him we will burn the car and go away he got approval for us saying you guys can take a cab and we will pay you for the same. We parked the car in garage and gave the keys to garage owner. Towing vehicle collected the car after 4 days and we used to receive call from garage owner saying when the car will get towed etc etc.
The funny part was we gave the car same day and we were being charged dont know for how much months we got the bill of 5 lacs lol..
We have to collect deposit approx rs 5500 and rs 4500 for travel reimbursement. Its been more than 3 months we have not received any amount. Now when we are calling them to enquire about refund they say that this number is not registered with us.
To all the members: if you are stuck due to car breakdown then they will not be helping you. It will be your concern not their and everytime you will need to make them understand your problem as everytime you will find different advisor..try some other car service instead of zoom car

We booked zoom car service for a trip to goa. Forget goa it lasted only 5-10mins. The moment we reached the heavy traffic area of outer ring road the clutch in the car broke down in the middle of the road. This is not the problem. What followed next is a nightmare for any common person who takes up a rental car.
There was a very heavy traffic, it started raining, and the car broke down in the middle of the road. People started honking and abusing since we are blocking traffic. We came out of the car and started diverting traffic. We were drenched in rain. We called zoom customer service. They started asking what is the fault and we explained. They said please wait we will get back to you in 15 mins. After 15 mins i called again, and all they had to say is that they will only charge the money for 3-4 hours :d. After my multiple calls they finally seemed to have understood the problem. Even then one of the representative had the audacity to tell me that the road is a highway and he do not think that it will have any traffic. Anyways we waited and waited and waited and kept waiting, taking all the stairs and abuses of passers by. We asked if they can arrange a different cab they said no. The representative told me that i can go ahead and book another car and zoom car will reimburse the entire money as a compensation. It took 2 hours for zoom car to reach hsr layout-orr (By this time the rental service that we booked had already come and was waiting for us to get rid of zoom car) which is like a very accessible location in bangalore.
So we took the trip, of course we did not get any car to drive, we got a car with a driver. When we came back from the trip i called/emailed zoom car for the reimbursement. And guess what happens? All they have to offer is 1000 credit points???
This is a pathetic, shameless customer service

Booking id: jps6vsvfr
Date: 24 sept, 2016

I had a booking from nariman point, and that was the only pickup point available. We were told on reaching that the rim of the spare wheel was bent. They cannot assign the car to us. So we asked for a replacement and they said they don't have any.

When they don't have a proper defect free car, why were they showing the same in the booking system. This itself is very absurd. Then we made calls to their office in bangalore. 6-7 times to sort the issue. Finally agreed on renting the car and made agreement that will repair the car and claim the expense.

After this, when we were finally set to move we were informed by the concerned person at the place that the mirror on the right hand side was broken. We did not mention the same in the initial report as the damage was mentioned by the concerned person. When the bill finally came, they charged me rs. 1200 for broken mirror saying i did not mention the same in the report.

This unethical behaviour is unacceptable. How can this be so mismanaged?

How can they charge me for a thing which was already informed to me by the responsible person from the company. They have to take some action. They cannot simply ignore me and take away my money.

I had a very bad experience and i will surely wont recommend the service to any person known to me. They themselves are responsible for making their image bad.

We booked zoomcar on 24th september 2016 time 4am to 11pm. We got car at 4am and the car doesnt have number plat n tape. When we called customer care they just say apologize and you make number plate. Is that a reply customer care has to give. They juat said us to go to shamshabad. We went their the n service man of shashabad he dont even know anything. He just said go ahead we cant do anything. We lost our kilometer n booking hours. They dont even care.

I am writing this email for the very inappropriate behaviour from Zoomcar and overcharging because of the app and will be taking the matter to Consumer court as well, I have done the booking with Zoomcar for Ciaz AT for 13 hours and when I reached at the venue @ 12 pm to pickup the car it didn't start and after calling again and again I have been asked to take the car from different location which was 50 mins away, due to my initial commitments I went to another location and took the car and now my booking extendes for two hours because of the delay from their side and now again at around 11.30 pm which is still 3 .30 hours away from the scheduled time, I have reported the car breakdown and executive came to the location tried started vehicle and again it didn't start from him as well so I have said to drop me to the nearest point from where I can go back to home and stopped my trip and now instead of refunding my money they are charging me that I have returned the car late @ 4.32 am and this is really really sad that they are making fool out of customer, Please take strict action against them and let me know the process to file official complaint.

‎Hello,

This mail is with respect to how zoom cars is pathetically running their self drive cars business. Firstly I made the booking for Honda amaze of the above booking id for 7 pm, 15th sept 2016‎ till 11 am 16 sept 2016. I reached the zoom cars point around 7:30, the on spot zoom car employee was busy with the pool game on mobile and asked me to wait, after all the formalities the car was handed to me around 8pm. I mentioned the delay of half an hour to the employee, but he did not agree and argued that it had only been 10 mins since my arrival. I too did not question since my drop was the next day at 11am.
‎
Now I would want to tell you guys about the behaviour of your employees at the zoom car point, they literally act like hooligans, with an attitude that if we want we can take the car or else chuck it. I saw the employees verbally insulting an contemporary zoom car customer in the local language because zoom car had allotted him an automatic Honda city and he was confused to drive an automatic car and zoom car's system never tells us if the car allotted is of an manual transmission or of an automatic one.
‎
I took the car and while coming out of the compound observed that the visibility through the wind shield was very poor, I tried to splash some water from the wiper fountain but their was no water in there so it was only the wiper in motion, the visibility was even more horrible, later I even observed that when I tried to adjust the left mirror electronically that was broken and it was held by a plaster tape, I looks like it would come apart at any time. So I am blind side on the left hand side.

To raise a complaint I called zoom car and a person named ‎ashok got back to me and explained him the issues, he literally told that he was sorry and asked me to pour some water into the wiper and proceed with the journey. I think what he really meant was that to adjust with the mistake of zoom cars this time & proceed and that not to waste his valuable time with my petty compaints
‎
What I don't understand is that if I have to do everything and waste my time then why is zoom car charging me by the hour. If zoom cars cannot maintain simple things like a clean windshield or proper mirrors, will zoom cars be responsible for the damages caused due to the above reasons to their own customers or to others by their cars. I think zoomcar only knows to charge customers and make money and not to keep any standards for their customers and since their is not regulating authority for self drive cars, zoom cars is taking advantage of the consumers. I also think that zoom cars make sure that they cannot be questioned at their pick up and drop point by appointing employees who behave vaguely, inappropriately and in a lethargic manner, who have a threating tone when they speak to that customers who have issues.

I have also attached photos of the condition of the car.
‎I just need an answer to my problem from zoom cars regarding my issue. Which I am sure would be cliche that the zoom cars are sorry, they would ‎look into it and make appropriate changes and this would not happen in the future.. blah blah blah...

I demand a responsible answer. If zoom car cannot answer to this dilemma, I would consider that zoom cars has failed to its core level as it is deteriorating right now.

‎
‎Highly disappointed,

Sushanth Darshan R, ‎
[protected]

Think Twice before Printing this Email!

Sent from my BlackBerry.

Hi Zoomcar,

I am Ajay Singh, my email id is [protected]@yahoo.com, and my registered mobile no is [protected].

I booked my one ride at 12.09.16 but by mistake i selected wrong pick up point, after booking i try to call many times customer care but did not connect and unfortunately i had to cancel my booking and Rs.200 charged for cancellation.

So I used your Service last time along with my Brother with ID sameer pratap singh, email id was [protected]@gmail.com, that time your customer care service was excellent but now very worst...

So Please 1st Reverse my Cancellation Charges and must improve your Customer care service.

and also I have request how can delete my Account from zoomcar?

Regards.
Ajay Singh
[protected]

Booking ID - JPS6V54ND
Date of Incident- 11th September 2016
Car picked-up- Morning 5:00 o'clock from Domestic Airport, Mumbai

We were four females and one male took Figo car for bhandardara on reaching approx. 150 Km away from Mumbai, front left tyre got punctured and to our surprise the Stepney was not there(which was confirmed by Zoomcar executive that it’s there). We were stuck in the middle of the jungle without any connectivity. We took the lift from one of the passing truck and went to different villages carrying your tyre for getting it fixed. As informed by various mechanics the tyre was very old and need replacement.

Coming in and out of network we tried to contact your customer care for 2-3 hours however no proper response or solution was provided by Zoom car. Zoomcar personnels didn’t understood the sensitivity of the situation, it was the risk of five people. On contacting Mumbai executive Mr. Vinod he told us to come back to Mumbai hiring another private car and was confirmed by him that the expenses of that car will be reimbursed by Zoomcar.

On reaching Mumbai Mr. Vinod accepted that car was in very bad condition and was not to be given to any customer and complain was already registered against that car. Because of negligence of one of your executive there was a risk of five life.

Zoomcar now refuses to reimburse us the complete amount which was confirmed by them over phone that they will do so. It was all because of zoomcar our trip was spoiled and had to go to various physical and mental trauma.

This is to bring to your notice Zoom car is losing lots of customer because of such negligent executives also improve your customer care service.

[CASE:249432], Zoomcar Booking: JPS6VPYYZ

Handed over the car "Scorpio" with the faulty "Running board", , , , , which we came to know on the way to our trip.

Once back we informed Driver regarding the damaged "Running Board" who had come to our residency to pickup the Vehicle.
He himself confirmed that it was been damaged earlier itself, colliding to the Divider while taking reverse.And you guys need not worry. And also confirmed all the checks are fine from his end.

Now after all this ZOOM car is charging us 3000 RS\- for the damage which was already done before us picking the vehicle. Indirectly its cheating your costumer.
Just Because Zoom car had failed to perform checks for previous customer to us, its blaming us to recover that money.
This is not the way you do with the customer. Also invite the driver who had come to pick the vehicle up so there will be clarity.

We want our money refunded back which was deducted without any Fault from our side.
Just because you could not catch the right person who caused damage does not mean to blame other customer to recover your money.

We have called ZOOM customer care numerous time and did not get any resolution and they logged the case and asked us to drop the mail to "[protected]@zoomcar.com" even after two weeks and still chasing them, we haven't received any reply.
If you need your customer to continue the faith in you then please find the resolution on this, waiting for your reply.

...Required Details in the mail sent to [protected]@zoomcar.com...

I have made a net banking payment for Zoomcar booking on 20/08/2016. And booking was cancelled and the refund was initiated on the same day(by citrus). But It's been more than 18 days and amount is not credited to my account.

I had called customer care and the response was there is a delay from the biller's end. Should I contact Zoomcar's Biller now?

Below are the booking details,

Payment details...

Worst service of the world zoomcar. Their new tagline is a terrible car with terrible service! I had a booking for ford figo (Jps6v5s79). The initial time for pickup was 1:00pm but for some reason they cancelled that i had to wait a full hour (And re-book on the app again and again only to find out there was an error on the app and you can only change the booking time via website) to get the car.
Initially the car was a bit funny to drive but i believed it to be due to the high usage of the car (75000kms). After going through the trouble of going to greater kailash east and getting the car, the car broke down on the way to ghaziabad within the hour that i took it. I had to wait a full hour before i could get assistance and that too not from zoomcar but i had to arrange my ride home back to delhi myself. I requested the company to send me another car but they refused and are telling me that they will give me a full refund.
This is the most [censored] service i have ever paid for (Paid alot too, they overcharged me 560 aswell)
They are so unprofessional and have no regard for somebody elses time or safety. I am a woman and it could have been the middle of the night. The car has serious issues which an amateur mechanic can also pinpoint (Clutch plate in terrible condition). I requested again and again for another car to no help. My whole day is wasted due to their mismanagement and i am officially sick because of waiting in the sun for an hour.