Zoomcar Complaints & Reviews

Hello,
This complaint is regarding uber and zoom car. I had requested a ride from zoom car for 30 may 8.30 am on 17 may in which i had paid 5800. On 30 may it was really heavy rain and i was standing in that rain waiting for my car as i was supposed to get the car details by 8.10 am. At 8.20 am i called zoom car and the call center gave me a no asking me to ger in touch with the person. When i called him he rudely answered that contact customer care i cannot help and disconnected. At 8.35 i got a call from zoom car stating that the requested car is not available we have arranged another car for you that is 10 km away from requested area and you have to go there an pick. It was my exam at 10 am in janakpuri and they were asking me to go to the location by myself in heavy rain and pick up the vehicle then go. They were not ready to help and asked me to pickup or cancel. For this i had requested an uber cab in which it's said that there's a surcharge for 1.8x. I had opted the same and went to my examination center. I was supposed to be there by 10 am but i reached at 10.28am because of zoomcar. Uber asked me to pay rs 710. Rs 326 was the fare charge and 374 was the extra charge as surcharge i. E 2.2x but i had accepted for 1.8x. But how can be the extra charge be more than basic fare. I was not able to give my exam as the center didnt allowed me to go inside as i was late and my 1 year has been wasted. Uber cheating me by snatching money from my pocket and zoomcar kept my money for 14 days and cancelled my trip by refunding. My year cannot be compensated but i want the compensation for extra fair charge either from uber or zoomcar that too in cash. Booking id #jps6vgriw

Hey i made a booking with zoomcar with refrence no JPS6VGBAT on 2 june 2016 . i got my car late after 1 hour with no accessories like car charger and aux cable and it took more than half an hour to resolve the issue after a run of 30kms the car fails to start and after repeated tries it move less than a km and then stops immedaitely ... called the service center guys which said to me that we dont have towing option here and we dont provide...

I had booked a Drive and after booking I got payment confirmation message also. After a telephonic conversation with them that i have not got any update in my future bookings and they told me to wait for 4 hours and after disconnecting the call immediately they sent me cancellation mail.
I scheduled my plans also and at last zoomcar cancelled my booking.

Hi,
I have book a car maruti ciaz on zoom car on date at koramangala sony signal. Booking id jps6vu62z. Car have dent from so many places which has been mentioned by the employee in the checklist before handover. But while delivering the car they are asking for the dent charges which has not done by me. It was already mentioned the the zoom checklist but still they are forcing me to pay the amount.
Also zoom car executive is saying everything is automated but actually its not

*there is no such thing called auto unlock car. You have to take the key from the person who is sitting there.

*everything is manual

*there is no updated images.

*you have to follow the checklist of the service station

After one week when i logged the complain regarding the refund of balance amount then the executive stating that i have to pay the damage amount. I have shown him there checklist what they have made while hand overing the car to me.In the checklist you can clearly se that it was already mentioned before handover the car to me.
The response from the zoom car executive is very unprofessional and unsatisfactory even i showed him the proof but still he is not accepting.

And charging 5k for the damage which was already there at the time of booking.

I am attaching the image which i took from the zoom car checklist in which dent is mentioned at the time of hand overing the car.

Heyllo as i am the citizen of vijayawada, am well attracted to your services, why dont you start up your services in vijayawada? Vijayawada is the capital city of andhra pradesh, we need your services so please consider our request, vijayawada citizens are all awaiting for your starting up a branch in vijayawada too, this type of service is not present in vijayawada so it will be even useful to u for profit margin
Thank you

I had booked a car though zoom car recently. The pick up time was 10.30pm. The service was so worst that I had to wait for 2.30 hrs to pick the car and that too a car which had bad brakes.

My friend relied on me for dropping him to the airport and almost missed the flight.

I would like to rate this service with 0/5.

What if a lady had to pick the same car? It would be really unsafe for her.br...

This is in regards to the booking jps6vh908.

I had booked a gla for the period 10:30 am 22nd may to 7 pm 26th may.


I arrived at the the airport at 10am on 22nd may and no car was allocated to me as the gla had not returned by the the earlier client.
I was kept waiting for 3 hours with my wife and small kid at the airport and then allotted a figo which is the lowest priced car stating there are no cars.

The car was in a very bad condition and i was being forced to take the cheapest car available despite booking the mercedes gla more than 20 days in advance.
The tyres were worn pout and the ford figo was not road worthy to do a 700 km trip. I have pics and send it to you.
But zoom car officials and consumer care was trying to take an advantage of the situation at my families expense.

After a 3.5 hour ordeal a customer cancelled his trip and returned a toyota fortuner.
I was alloted the fortuner and was able to make a trip. This was just my luck and not because of any effort of zoomcar.

My complaint:

1. Zoomcar has no process to ensure a customer gets a car replacement in-case of his booked car is not available
Hence there is no reliability of service that zoomcar will deliver. One must not count on zoomcar if you are travelling to other city and taking a airport pickup.

2. Zoomcar will charge a customer penalty if he does not give car in time but will keep the other customers high and dry and offer no solution.

3. Zoomcar does not maintain its cars and has worn out tyres and does not have roadworthy cars. Especially if the car is more than 2 yeras old.

At the time of booking the mercedes gla was at 26700 for 525 kms.
I was alloted a fortuner which was at 22400 for 525 kms..
They have pocketed rs. 4000/- for giving a unreliable service.

I was charged at the rate of mercedes gla but give an toyota fortuner and still not refunded my money.
No penalty for zoomcar for giving the car 3.5 hour late and making my family wait.

All penalties are for customers and zoomcar can pocket all penalties.

Zoomcar is extremely unreliable and unprofessional organisation

Hi,

Already your company facing lots problem about service, why are you reducing your staff at pune & P.C.M.C area ? there is heavy work load & only one worker is available there, how will be manage the staff & your company, I will request to you please don't reducing the staff they will co-operate you as a long time, I hope diffidently zoom car company will good performance .


Rajesh Deshmukh,
Operations Head
Anti corruption dept. COO

Let me inform you that i am facing a ridiculous and terrible experience due to zoomcar and your ruthless incapable executives. Is this the way you treat your loyal customers?
My car broke down at rohtang pass, 4 kms from a village named marhi in himachal pradesh. If you ever get a chance to visit that area you would know that there is no network coverage in that area. I make several calls to your company and coordinate with mahindra service center and finally get help after 5 hours of being stranded at the middle of nowhere. Later after that zoomcar doesnt provide me any backup vehicle to continue with my trip and provide me with a cab that would drop me till a distance o[censored]p to 50kms at the max and ask me to pay for the further kms, wow! Excellent customer service!! My whole itenary gets disturbed, i had pre booked hotels in kasol, simla and amritsar for the next 3 days’ worth 15000 approximately. Lost all the money. The next day i go and meet the service manager of shimla automobiles mahindra, mr. Pravin sharma at mandi which is 108kms from manali at my own conveyance. He clearly mentions me that the vehicle hasn’t broke down due to customers’ fault, a screw from the engine oil chamber somehow fell off which eventually caused the leakage of the entire engine oil due to which the engine seized. The service manager himself spoke to zoomcar's executive, mr. Sachin pujari on phone in front of me and clearly mentioned that “there is no external damage in the car.”
(Let me also mention that, mr sachin pujari was the executive on loop, and i’m unaware of how many such executives by the name “sachin pujari” zoomcar has, cause every time mr. Sachin spoke with a different voice. Funny, isn’t it?)
Well, i have photographic evidence of the job card as well as the oil chamber there is no external damage on the oil chamber as visible in the picture and as verified and stated by the service manager. The job card clearly mentions “oil slump drain nut missing”
After all this i continue my trip by renting cabs and spend 22000/- all total on cabs which was totally unplanned and expect that when zoomcar sends me the refund of the diesel and the amount of the unused hours (Approx. 3and1/2 days) i would be able to recover some losses.
I spoke to their executives another couple of times after i returned back to mumbai. One fine day they update a notification on my app stating to pay rs5000/- as a damage fees and send me a mail stating the same, i mean if your passion is to rob people, why open a company, come to our houses, slit our throats and take away as much money as u want.
And to my surprise today they send me a mail stating “no refund will be given to you, kindly pay 5000/- at the earliest”. Wow!!! Amazing service, they should be awarded with the best online car booking portal service award worldwide! Disappointed is too small a word to express what i am feeling right now.

My booking details:
Vehicle: mahindra scorpio
Vehicle number: dl1n 8299,
Booking number-jps6vuoq2
Booking duration: 12/05/16 at 00.00 hours to 18/05/16 at20.00hours
Car broke down: 15/5/16 at 14.00 hours
Diesel filled (With bill): 4000/- (Aprox)
Amount paid: 26960/-

Not a customer friendly service and just because of my licence was not a colored image before giving a buffer time they cancelled my bookings. Very disgusting and not happy with the service. Very rude to customers. First they were giving me discounts and now they are playing with those discounts without asking customers to cancel booking. No one should go with this services. They ate fooling us.

Hi. Not sure who all will get this, but i have decided to dedicate this day to let whoever i know about my experience with the startup marvel zoomcar that was supposed to revolutionize, well.. Something. My day trip got cancelled thanks to the revolutions at zoomcar, so i might as well sit and kick my own a* for even trying them.

I had downloaded their app a while back, but never really needed to use them. So yesterday i decided to use their service since my car was not available today and i had to travel around all day getting a lot of work done.

I activated my account, selected the car, and slept, looking forward to a stress-free day enabled by technology.

When i got ready to start today, i opened the app and i asked my uber driver to get me to the spot on the map. That was the last thing i did that made any sense to me. Soon i reached a large empty car park, and the spot on the car park was a hot scorched ground with not a single car. I waited for 5 minutes then i called zoomcar and they had no idea what was happening and they said someone will call me and disconnected. I waited another 5 minutes in the burning heat and, no call. So i asked a sweeper if he has seen zoomcars here. He said "woh to kab ka shift ho gaya. Us bldg mein 4th floor pe hain abhi." i was already fuming and the heat was only part of the reason for it.

So i trudge up 4 floors and see the car parked there. I walked up and excitedly opened the app and pressed "unlock". No response or blinking, either from the app or the car. So i walked up to the car and found it was already open! I get in and and open the glove compartment, which, as if on cue, falls to the ground spilling all its contents. So i walk around clean up and put everything back and start searching for the key. Nothing.

I see a man walking around opening and closing the other zoomcars. He is watching me clean up and says nothing. So i mentioned that i dont see a key in there, to which he said "aisa thode hi key rakhta hain. Woh manager aayega toh uske paas key hai". He said manager went somewhere and he had no clue when he would be back. And to add injury he said "woh form-beem bharna padta hai, thode hi kisiko gaadi le jane dega aise"!

I waited for five mins, the heat was unbearable and i decided to surrender the day to zoomcar. I had expected to walk up to the car, unlock it, take the key from the glove compartment, turn on the ac and drive away, similar to what i read online (I am gullible like that. This is i read on the website: "fill the checklist on the zoomcar app or by calling us. Grab the keys in the glove-box, then drive baby, drive." i found myself grabbing a broken glove-box with no key and walking baby, walking... Back in the heat, defeated by the prospect of "form-beem", looking for a rick to take me back to my office so i could just get in an air conditioned room and calm down and write this all up.

Now i will spend five minutes to find the email ids of some people working at zoomcar, send them this email, uninstall the app, meditate and get back with life. That's all!

After seeing/hearing several good reviews on Zoom from friends and relatives I decided to make my first reservation. But it turned out to be a nightmare.

I booked XUV from 05:00 AM 12 May 2016 to 11:00 PM 14 May. My BOOKING ID is JPS6VUSB0. I paid a total of 18590 INR including 5000 as the security deposit. We started to OOTY at 5:45 am on 12th May with kids, wife and elderly parents. After travelling 200 kilometers the vechicle started showing signs of bad clutch. The clutch pedal will not raise off the floor. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out. This happenned exactly in front of Gudlupet government bus stand at 10 am.

The response from Zoom customer care was not prompt. After making several calls to customer care, they registered a complain for the break down and informed us that Mahindra Road Side Assitance (RSA) will pick up the vehicle and tow it for repair. The complain number provided was 75046. Zoom did not offer any alternate vechicle for our trip though I mentioned that I have made hotel reservations in OOTY. Instead they suggested to make our own taxi reservations for the trip. They also said,
1) The amount paid for the remaining hours would be refunded.
2) That Mahindra would provide a taxi for one way drop to our destination OOTY out of which first 50 km would be free.
3) The amount for the taxi would be refunded.

Later a Mahindra RSA calls me around 12 pm and informs that the towing truck along with a custody person had been arranged and that they would be providing the taxi to our destination OOTY. After some time the 3rd party taxi operator arranged by Mahindra called me and said that we would have to pay a 2-way charge for the trip to OOTY and the car would be sent from Mysore which is 50 km away from Gundlupet. I was not ready for this option since we had to pay for 2 way and moreover we have no car for site seeing in OOTY. The hotel I booked was outside the city and a car is an absolute requirement. So I asked them not to make a taxi reservation.

Finally the custody person Sameer arrives at 1:45 pm.He inspected the vechicle and said that this was a hydralic failure and could also happen to the a brand new car and there was no fault of mine. We handed over the vechicle at 2 pm after some documentation. So I was stuck in Gundlupet for 4 hours. I had to make my own transport arrangements which costed me a heavily.

When I called the customer care on 15th May at 7:45 am they mentioned that INR 5OOO from my account has been deducted towards vechicle damages. When I asked the reason, they did not know why and said they would register a complain and that I would receive a call within an hour. The number given was 185382. They did not mention anything about refunding the remaining amount.

I am still waiting to hear back from Zoom.

Regards,
Chandrasekhar

'UNPROFESSIONAL BEHAVIOR AT KORMANGLA DOCK' COMPLAINT NO- 178370 and NO SIGN OF REFUNDING THE DEPOSIT..

while i am writing this post, i want to make this really clear i am not looking at a Rs.500/- Cashback or an apology mail from the customer care of zoomcar. I would mention i was a big big fan of this app...but every app and every business has a turning point and staff of zoom car, please be aware of this point.
Case -
Booked a Honda City Car on 6th MAY, 2016 TO TRAVEL TO MYSORE with my wife and two younger sisters, pick up time was night 10.p.m so that i can leave for mysore early in the morning .
I got a msg from zoomcar for not having unlocked the car by 10.15p.m, i was delighted by the way it was communicated by an 'AUTOMATED SYSTEM'( which has a better sense of delighting the customer than the Human staff present at KORMANGALA DOCK)..as soon as i was about to pick the car we found out that the SPARE tyre of the car is flat, hence i asked them to get it fixed so that i can take the car( as i did not want to take any risk while travelling with my family) ...on hearing this their executive available said - 'PLEASE ADJUST WE CANNOT DO ANYTHING, IN CASE YOU HAVE A PROBLEM SPEAK TO OUR CUSTOMER CARE SUPPORT'.. i said ..its night 10.30 p.m and i am at your dock with my wife and cannot take risk with a flat tyre as i have to travel with 3 ladies to take care off...but the executive acted as if i am not there...post that after my regular interference and post speaking to the customer care center ( EXECUTIVE ABHAY spoke to me in a very rude language and said ..’YOU DO WHATEVER YOU WANT TO, WE CANT HELP YOU ) ..Please remember all this is happening at night 11.p.m when i am standing at kormangala dock with my Wife ...
After 1 Hour these ppl arranged for another ford figo, which was a lower segment from the car i selected ( HONDA CITY ) ..and this car also had a flat tyre ...now as there was no support for the local team avl at the dock i had no other choice but to call the customer care centre again ...so i did ...and then these ppl told me ‘ WE CANT HELP YOU AS WE DONT HAVE ANY OTHER CAR – SORRY’ ...that’s it ...so indirectly there point was i have to cancel my trip ..i have to pay again for a cab for home ..and they did not had the courtesy to arrange for a drop home( especially when one of the executive took a ciaz infront of me and went somewhere i.e he had time for a smoke but could not arrange for a drop ) ..so here i was standing with my wife at night 11...at kormangala Zoom car dock ...in front of two incapable executives of zoomcar and with no idea of what to do with my plan with my family...
The case does not end here...Now as i am calling the customer care centre again and again ...after asking for a request to speak to a decision maker...i was connected to a person called SHARATH...he started with an apology and as i had lost my cool till then...i asked him authoritatively to give me solution and after getting on a call hold once again for 30 mins ...he came up with a solution that they will try to arrange for a car next day in the morning...as i did not have a choice, i said OK..
After half an hour i got a call...that they will arrange for a Honda City ...and will be getting a confirmation call next day morning 20 mins before my pick up time ( i.e 6.10 a.m) ..also, Mr. Sharath sad in case you don’t want a car that’s OK...i will give you a voucher of Rs.500/-...I LOST MY COOL COMPLETELY BECAUSE AS PER MR. SHARATH THE COST OF STANDING WITH MY WIFE AT NIGHT 11P.M AND CANCELLING A PLAN WITH YOUR FAMILY COST RUPEES 500/-..i mean the entire scene was so normal for this guy ...and once again i witnessed a careless unprofessional behaviour ..As i already spent my time, money and energy, requested sharath to arrange for a drop at my house which is 5 kms away from their dock...without even checking, his answer was ‘NO’...we can’t do anything ...if he would have done so, any customer would consider this as an attempt to compensate on the failure to the delivery of service .But as these ppl are not bothered...He just said – ‘NO’..thats it .
So as the next day starts i was waiting waiting waiting for a call or a msg nothing came ..finally i only called the customer care and after three attempts i got through the line and when i went there with my family, it took 10 mins for the executives to attend me despite having no customers in cue ...( if any other service provider would have done this kind of a mishap, he would have at least attended the customer as a priority )...and FINALLY I GOT A CAR...FULL OF DUST ..AND 80% PETROL FILLED...
I took the car ...and just left their place as fast as i can, otherwise as a human behaviour i would have lost my cool completely for their approach /behaviour and body language ...
Now, the cherry on the cake is, today is 14th of May almost 1 week after the incident and there is no sign of my DEPOSIT AMOUNT...
Suggestion : -
Dear Zoom car team, your competition has now got new /better cars and the competition will further increase...in case you guys don’t work on locally present operations team..it will hamper a lot for your future business..
PLEASE PROCESS MY DEPOSIT AMOUNT...THATS IT!

I had booked a car on 8th may 2016. I accidentally left my speakers in the back side pocket (Where you keep the bottles). When i realized my mistake i called up the person in charge at the time, who had also been the person to receive the car, mr kiran. He replied that the car was on another run. I was told that the car would come back only by 9 a. M. The next day. I called again on 9th may and was told the car was extended for another 12 hrs. He claimed that the speakers where not in the car. When i inquired again, i was told the car was extended for another 24 hrs. After this conversation, he did not pick up the call. He cuts my call now and does not respond anymore.

Hi,

Few weeks ago, i rented a chauffeur driven vehicle from zoom car for 5 days after paying inr 24000/-. Idea was to have a nice and no worries holiday in kodai kanal. For this trip i had requested for an xuv or something like that keeping mountain trip in view. I didn't hear back anything on type of vehicle unless one scorpio turned at my residence. Though i was not very happy with scorpio but compromised and started my journey. Some 75 kilometers away from bangalore, i sensed/heard some kirking noise from brake, i inquired the same from driver but didn't receive any satisfactory answer other than an assurance that no need to worry. As we continued with our journey, we clearly felt the noise keeps on increasing whenever driver tried braking the vehicle. We were left out with no choice but to depend on driver for our trip to complete safely. Once i reached kodai, tried contacting zoom car on the same but no action was taken. Furthermore when we returned bangalore, i clearly stated the problem to zoom car and asked for a response of following :-

1. How can zoom car provide a faulty vehicle which involves the life threats of passenger and requested for a call from management.

2. I tried contacting zoom car multiple times to report the issue highlighted above and also to extend my reservation, given i wanted to see a service station where i can get the brake inspected but no response. Why

3. Till date, i have received multiple calls from zoom car asking for the payment for late drop off which again has to do with the problem with the car as i was not at all comfortable driver driving this faulty vehicle in mountain in the night so had to depart in the morning and hence the delay.

Having explained all above, i need zoom car management to look into this issue and provide me a satisfactory explanation as to why there was a serious ignorance to the extent of life threats of passenger after charging a customer such huge charges (I. E.Inr 24000/-).

Regards
Sanjeev kumar

Hi,
I am prasad, here to complain about the pathetic customer care support of zoomcar. I made a booking on 31-mar-2016 13.00 for a ford ecosport. Later when i reached the pickup point, the fleets were telling the vehicle you booked is not available here and they can ciaz instead of my booking. I find it odd, but forced to say yes because i was in a rush. I called to customer care regarding the same and they told price variations will be taken care of. Even after 1 month, no one is ready to even look at it. Because of some outstanding amount my account was also suspend. I am hereby saying to maintain a good customer care which is a important to your business and to customers. I am not worried of suspension, there are many car rentals available here. First make sure that there is no errors from your side before suspending a customers account.

Zoom car is a fraud company and cheaters dealing in this company .no vehicles are in good condition and according to zoom car policy the refund deposit will be returned in 3 working days but after 7-8 working days i haven't received any refund . its a worst company i have ever seen. i prefer people not to use zoom car as its only showing its advertising level but the service level is zero.customer executives only fool people by telling deposit will be refunded in 1hr 1 day but its all bull..i personally say no to zoom car

Vehicle: gla ka03ac2063 (Ka03ac2063) under the reservation confirmation number: jps6vh0co

Reservation begins: 23/04/16 03:30 pm
Reservation ends: 23/04/16 06:30 pm

I arrived at my pick up location (Forum mall bangalore) at 03:35 pm, i was being informed by the supervisor shasi that the car in not ready (Very rude), as the car was puncher. I wait there for a while and i requested for the car availability again, the answer from the supervisor shasi was "please call the customer care", the attitude and the rude behavior shown by the executive was like, he owns zoom car and i am taking his car without paying him. So, i called the customer care and informed them about my issue. The customer care executive kept me on hold for about 10 mins and said that i will get call back for this issue within 10-15 mins.

Meanwhile, my friend who accompanied me to pick the car reached out to the supervisor shashi, as it was almost an hour we were waiting for car. The supervisor does not have any manners of how to talk to a lady and he shouted at her to call the customer care. This was the breaking point for me when i called the customer care again. After being in call with them, telling the entire story which i told at the first call again, they provide an alternative care after about an hour on waiting and putting up with the supervisor’s attitude.

Vehicle: ciaz (At) ka51c4783 (Ka51c4783) reservation confirmation number:jps6vh0co.

Reservation begins: 23/04/16 03:30 pm
Reservation ends: 23/04/16 06:30 pm

Now the questions:

Why was i not informed about the non-availability of the car before i arrived at the pickup location?
Why there was no alternative provided, after realizing that the booked car in not available?
What is the role of the pickup location supervisor, other that telling "please call the customer car"?
Why am i charged for gla, when the alternative was ciaz?
Why am i charged from 03:30 pm to 0630 pm, when the car was given to me on 04:30 pm?
Who gives authority to mark the timing of the car rental from 03:30 pm - 08:30 pm?
Why i have not got the call back from the customer care executives till now?
Does zoom car has any regulation for the field supervisor’s on how to behave with customer? When they are talking to ladies?

This is just out of the normal question:

Is the zoom car company owned my pick up executives? If not, then why are they so rude, as if i am taking their car for free of cost?
I would be more than happy if zoom car is able to answer my queries and revert back to me at the earliest.

We rented a mahindra scorpio with a vehicle number ka 03 ab 7411 on 16th april, 2016 for inr 14290 which include a deposit of inr 5000 and inr 9290 as car rent fee and booking number jps6vho3h. The car was supposed to be taken at 6:30 am but we had to wait for one hour to get the car and no choice was given except that car. The a/c of the car wasn't working fine and even the charging slot too. For one day it went well, on the next day early morning we found the tire to be punctured. As we had no choice we hired another car in that area for inr 1700 and continued our journey. Finally we got our car tire repaired by afternoon with lot of difficulties in an unknown place. By evening it got punctured again. The tires weren't good at all. We had to pay charges for the puncture as well. Somehow we managed till end of day. While returning the car on 18 april, no damage was noted down. The next day we got a message saying car damage deposit is covered. When we called them back they took details and raised a complaint with number 167948. Then they called and said that the tire got damaged. But the road we drove was all highway and we don't get how possibly they get damaged when we drove so carefully. When we asked for a proof they said they'll send photos but later on they called and said they couldn't help and now there is no response. Such a bad experience with zoomcar. They are charging us for the thing which was already damaged. It would be great if someone could help us.

I had booked a car from New Delhi Railway station and I travelled 10 Kms from my place to pick up the car but after I reached there no field executive was there to provide me with the car and on talking to company's executive over phone he told me to wait there for 15 mins and the issue will be resolved. I had to go the airport to pickup one of my relatives and take him to AIIMS hospital but as the executive assured that the issue will be resolved in 15 mins I waited there.The field executive arrived in 20 mins and after that I was asked to clear the previous dues or else i won't be provided with the car.I didn't have the required money at that time so I asked for an extended date to make the payment and I told them that I urgently need the car so provide me with the car and I will make the payment within 3 days.But the company made me wait there for an hour and the patient whom I had to pickup from airport who immediately needed medical assistance had to suffer because of the company.No response from company's side, on talking to them they were like whatever consequences you had to face that's okay but we just want our money so under any circumstance clear your debts.