Zoomcar Complaints & Reviews

I booked my zoomcar on Friday by Rohit Lohia (JPS6V3JP4) I was asked to pick my car at 11:30 from Gurgaon I reached there and had to wait for an hour to get my car as they told me the car went for refueling while it was standing in front o[censored]s we got the car we were told the car was ready we got it with the AC of the back side were not working fine. We finished our journey came back went back to give the car and had to again wait for the Car to be returned as there was no one to acknowledge as after about half an hour two guys came and the checked the car. We were told about the tolls and taxes we had to pay on travelling while on our way back to delhi we faced a problem with local contractors and were asked to give a penalty of 1100rs we called the people to ask and confirm about the problem and to rectify it but there was nothing they did the guy on the call was rude and just told to see what we can do and solve it ourselves we tried calling customer care but no response the guy on the call just backed off. We have to give fine of Rs 800 and we have given all the toll tax that were on our route. Zoomcar being a brand name should not be so arrogant towards the customers I opted for it cause I thought its a brand name and will provide good service but no luck there the only thing we got was disappointment.

This is with reference to the booking of zoom car with booking id: jps6v3iua.

We had booked a zoom car (Ciaz) from 25th june 6:30 am to 1:30 pm 26th june from thane.

After travelling for approximately 90 kms (Near lonavala) the battery got completely discharged. We raised a complaint on the same and had to wait for 3 hours till the mechanic made his presence, more over it was raining heavily we were waiting in the rain for all the time. The mechanic checked the battery and has given us a temporary solution (Jump start). We were warned not to use any electronic devices, vipers, head lights/fog lights, a. C., music system and other accessories that are dependent on battery. On top of all we were not provided with any accessories (Charger, aux cable etc.) and umbrella where as people commuting in other zoom cars were having access to the same.

The response from the customer care was at its worst. We called them for at least 7 to 8 times but we did not receive any satisfactory response. We also asked the customer care representative to connect us to the manager/supervisor, they failed to do so. However in return to compensate/run away from their mistake they gave extension for 3 hrs but in the final invoice provided this was not considered and were asked to pay extra amount. When we returned the car we were asked to pay excess amount of rs 1, 020 for 68 kms of additional travel. However the final invoice was generated with late fee, late charge and excess kms fee for 98 kms of rs.1, 980 (Screen shots for the same is attached).

With all these in capabilities of the company we had to cancel our trip to mahabaleswar and had to replan our trip to other destination cancelling all our hotel bookings and our well planned weekend (Can check gps for further verification) and had to return back to mumbai in half the time (15 hrs where as our trip was for 31 hrs plus 3 hrs extension) driving all the way back to mumbai with no proper functioning of head lamps, fog lamps and vipers in heavy rain/we asked for the replacement of vehicle as it was risky to drive this car in these weather condition but we were denied. Who would be responsible if we had met with any accident in such extreme situation?

Hi.. This was the last option I'm opting for.
I had booked a car on 29th of May. The advance was paid and the amount to be paid for booked car was also deducted. When i went to pick the car, they said due to some issue they could not hand over the car to me.

They assured me that within15 working day's the amount would be credited to my account. But unfortunately even after calling up the customer care more than 25time's. The only response i received is we have raised a compliant. But no action has been taken yet and the amount is not credited to the account.

Am sorry to say. But the service and Support is not upto the minimum expectations which people have.

I booked the car on 8th june. Cancelled due to some reasons. Money credited to citrus account on 13th june. From 13th june i am trying to withdraw money but there is a issue within zoom car website.

Even though after rising complaints nobody bothered about resolving the issue (Complaint numbers: case:207446 case:207247)

If we delay the car for 1 hour they are charging additional 500 rupees charges.

Then how much we should demand now?

We need to demand for every 1 hour 500 rupees or how much?

I feel zoom car keeping money with them and taking interest on people money. They are playing game with people money.

Hi team,

This is to inform this that zoomcar booking: jps6vgpbe

I have rent a car to outstation and spent 6500 on fuel bill, i have submit the fuel bills as i am regular customer of zoom car, so didn't take follow up for fuel, but after few days when i am check my bills i check booking of zoom car they havn't refunded yet, i called to their team they said will arrange a call back for same to me, after a day or two i got call that we can only refund max inr 3000 of fuel bill as your car runs 540 km apprx according to car average we can make this much only, i told your cars breaks down 2 time on the way i was stucked in huge traffic jaam near rorkee and next day haridwar to rishikesh and in return near deoband, you can even trace your car and i was on hiils for long time its hot outside ac is on and when you said fuel is included did they mention as per km they will refund and how can they judge the kms when car is in huge traffic and on hills and after break down i have refuel the car three three diffrent places and submitted the bills, are those are frauds, are they were my relatives who gave me the wrongs bills, i know practiclly its on high side i was also worried for same and then your ground executive said ciaz autonmatic average is too poor as its petrol car and depends on driving conditons as well, even after handing over the car to ground executive it again breakdown

My car breakdown 2 times near modinagar and meerut at midnight did i ask for compensation for same as i know it can happen its tecnical fault, but think technically about fuels why should i pay from pocket and with whom permisson booking is completed and zoom car refunded only inr 2889 of fuel,
Who will pay the amount which i have spent form pocket, if you can't handlle all this why you includes fuel?

I need my moneyback asap, team kindly help on same

Regards'
Chanpreet

Hi,

It's yogesh from hyderabad. I had booked honda amaze (Booking id jps6vwhyq) from indira gandhi international airport delhi on 11/06/2016 for 2 days and paid 9140 out of which 5000 was the refundable amount.. I drove the vehicle for 2 hours till east rohini. On the way car's key plastic also got broken as it was of very weak material and tied with tape. At rohini city centre mall car stopped working. I called customer care and reported the complaint. They asked me to wait for 15 mins but i didn't recive any call back. Also car's key wasn't coming out as it was stuck inside so we couldn't leave the car also. I waited with my friend in hot sun for around 30 mins for help in 43 degree hit sun. We waited for 1.5 hour inside the mall for customer care's response. Finally they asked to handover the key to zoom car executives at the mall and told that i won't get 4140 back. I said fine with that and got the booking cancelled.
Later when i called them back they said that i have been charged with 10, 000 extra for key damage and vehicle damage.
I asked them to file a complaint. They said they'll investigate and get back to me.
One week later when i called them back they said they won't charge me with 5000 for key damage as it was already in pathetic condition but i'll be charged with 5000. I asked the reason. They said car stopped because of the battery got drained out since car's engine was off while blower was on for 30 mins.
Now please tell me if the engine was off for 30 mins then why it didn't happen after i stopped the car for 30 mins. Why it didn't get restart the moment i kept the car's engine off.
Zoomcar, i am realty harassed by your customer service and non professional attitude.

This is regarding booking id jps6vwlvn. Can you tell me when you guys are going to improve? Why each time i am facing issue with zoomcar? Don't you want your customer to use your service? If customer is planning some vacation and booking car from you by paying in advance and booking your car at your terms and conditions then who are you to ruin their vacation?

Regarding above booking i went to your venue to pick the car but found that the car which is assigned to me has flat tyre then asked your representative to change the tyre but he was too rude and he didn't change. After that we were flexible with other cars also but each and every car has some issue and at last we asked him to provide the same car which is assigned to me after changing tyre but he didn't agree then i called your customer care and they also didn't help and argued with me and suggested me to cancel the booking and take your maney back.

Should your customer expect that after booking you will not give your car in full condition and if your customer will ask that in condition then you will tell that cancel the booking?

After all those argument i changed the tyre by myself and took car after delay of 2.30 hrs, and after that also he was not providing me the spare tyre for that. That he provided after arguing with him.
Is this the correct way to treat your customer?

I have already put a complain about zoomcar and you mentioned that from next time you will not get the issue with zoomcar, below is the link for that:

http://www.consumercomplaints.in/zoom-car-delay-in-car-delivery-c1259693

And this was not the only issue in the past, i have faced so many issues earlier also, if you want you can check that in my account. But each time i ignored that or thought ok give them next chance but you guys never improved.

Can you reply why all these happened? It has ruined our complete trip. I need my money back for this booking, help me in that. I would have asked for the money back for all those booking which we did for this trip because this trip got ruined due to you but i need only for car booking and note it down somewhere that if your will continue like this then you will loose your customer very fast and you already lost one customer. Please help me asap to get my money back.

I booked zoom car last week Friday and I submit my car on Sunday night. I took Honda city . Very worst car I ever driven. Breake was not working and I have change the breake shoe. Almost 5 to 6 hours I spend for this issue.And I had problem with tire . I stucked with my mid of the trip . Trying to replace the tire. That alternate tire disk is already gone. Bought new tube and changed with help of local mechanic. My room was cancelled due this car. As I check with zoom car customer care they are not responding properly. I have submitted all the bills which I was spend the car. As of now I didn't get any call from zoom car team

I had booked a zoomcar from pune on 17th may for a trip on the next day that is 18th may, my booking id was jps6vu97m, this was my second trip so i was well aware of the rules and regulations, while sigining off the checklist the zoom car guys were asking for unnecessary documents as in pan card, voter's id etc. On questioning them why was it needed they said it was security purpose, i later on told them last time when i picked up a car this did not happen, y the unnecessary hazzle, to which he made a fancy excuse that the airport pick up point deals with lot many cars while the pickpoint which i had used last time doesnt deal with such problem to which i let it go coz it was useless to argue, i started my trip and the ac was not working properly the ac vents kept closing on it's own, i went back asking for a change in car to which the guy drove for half a km and said the ac is fine, it will work good at higher acceleration to which i said i am surprised that car' s give better cooling only at high speeds, i asked for a change of car to which i was denied, later half way the car tire got punctured and the jack provided in the car wasnt working, i asked for help from few people who said that this jack wont work, i informed the same to the zoomcar customer care and told i'll have to drive with a punctured tyre for an km, which caused the tire damage, later on while the car was parked it got 2 minor scratches of say around 4inches and 6inches, while returning the car i was said that damage charges would be levied on me to which i was fine but then the tire damage charge was forcefully pressed against me, also the guys said that the rim is bent too which was not even an inch of bend and i was told they would be charging me for the same, i said i would talk wid customer care hoping i would get some assistance but to my surprise i was tormented and totally dismayed by the way the customer care people and the social media team dealt and replied me, in the end i gave coz i dint have any hopes that my condition would be understood, hence i asked for a refund for providing me a car with faulty ac to which the customer care people said they would reverse the excess kms charges that were rs.468/- and refund it, which i havent received till date, plus i have been asking customer care to provide a detail of the charges levied against me to which i have been told that they cant provide as to what amount has been deducted for what damages which is totally unethical on their part, as i customer i hav every right to know why and for what rreasons specifically my money has been deducted.

Sir,
I am totally disappointed by the service offered for my booking JPS6VUBLB.

The tyres in the given car were not fit for driving. Inspite of getting it to the notice of the attendant, I was assured no issues would arise.
During my first day of journey, I had to fill air at least 2 times. Later the front tyre was totally flat. When we called for help to change the tyre, we all were shocked to see the condition of the spare tyre which was totally worn out.

I called the customer care multiple times and all I got was assurance and was then told to find a garage and get the tyres repaired and would be reimbursed once I submitted the bill.
I dont understand:
1) why were tyres not replaced when they were worn out.
2) why was the spare tyre not replaced when it was completely worn out and was beyond repair.
3) why is your road side assistance not in place .
4) how do you expect me to get bills for transport and puncture repairs at isolated areas.

Your company very well knew that the car was to be used for long journey and still a substandard car was given to me.

You have not only spoilt my entire trip which we were looking forward to but also put to RISK OUR LIVES. You have caused huge mental agony and stress to me and my family. How will you reimburse the pain and suffering that me and my family have gone through and the joy of vacations that was lost for my family. This careless behaviour of your company has also caused huge financial losses to me. It appears you have no set quality and safety standards.

I only used around 50% of the planned trip and paid for 1100 kms to your firm.
I am forced to submit a complaint here as you are just ignoring my mails since a week. Even Wasim from your company who called me assured that i would get a callback soon to settle the matter.

Regards

Brian

Booking id: jps6vg4cg
Car: mahindra scorpio
Date: june 2nd
Location: gurgaon
Booked by: shresth mittal
Contact no.: [protected]
Email id: mittal. [protected]@gmail.com
16/09/1992

We hired a mahindra scorpio on june 2nd till june 5th, and paid rs. 19, 076 in advance, which included fuel for more than 1300 km.

The car was delivered at home and was inspected and approved by a company representative before handing over.

The car ran for about 120 km after about 2hours of drive and then broke down completely.

We had to stop in the middle of highway and were forced to find a mechanic and had to bring him to the location of car. He inspected the car and informed that the clutch plates were worn out. The car did not move at any gear and only revved.

We discussed the same with zoomcar customer care, and requested refund but were informed that this is a customer handling issue and refund will not be possible.

After 1 hour of discussion at the same spot, we were informed that the car would be towed away to mahindra service center in panipat, where the car will be inspected for 3days, and partial refund will be initiated only if the service report suggests some fault in car and not due to customer handling.

We were offered a cab for one day for a 3day trip to manali, for which we would have to pay again. And then hire another cab by ourselves to delhi from manali and pay for it again.

We requested for another car from a nearby center for the money already paid, but we were informed we would need to pay for the other car again.

We had to watch the car till the tow truck arrived after waiting for about 2hours, and hired another cab ourselve from panipat for 3 days, paid rs. 16, 000 and completed the trip with 3 hours delay to schedule and major consequences.

After inspection, we were offered rs. 10, 000 refund including damage charges and charges for 282 kms.

The car was driven only for 120 kms by us, and the damage was by no means due to mishandling as the clutch plates could not have been damaged in such short distance without intention and extreme driving, which was not the case and could be verified by the gps and vehicle report.

We requested for the service report and gps report and explaination but were refused.

After complaining on public platforms, we received a call by a representative stating that the car was driven for 130 kms (Contrary to 282 kms previously informed) and that the service report would be shared (Which was refused earlier).

Also, that as per company policy, no refund is made at all for car damaged by customers!

There is absolutely no basis of communications being made and the company is contradicting its own statements.

We are being charged for service we never used completely, for damage we never did.

The company has caused considerable inconvenience and waste of time, and also is not ready to refund the money for baseless reasons.

Yesterday i booked my first self drive car to experience what #zoomcar had to offer and you must read till the end as to what i have to share. For starters while booking I incidently chose a wrong pick up point and when i requested for a change it was not possible. The support at the call center needs major working. However, not spoiling my mood i thought of managing the location myself. By the way i had booked a mercedes gla which is generally priced at around 2wice the normal rentals. So i reached the pick up point on time and found the executive and the car. To my surprise the executive was not ready with the car in a delivery in mind. On first appearance the car looked dirty. The first piece of bad news i got was that my license which was uploaded last night was not approved and i need to get it done by calling the call center. After saying this the executive went back to the other car and sat inside saying that he needs to charge his phone... 😱 I got the license updated and requeste the executive to check. He checked and after verifying my original license he proceeded with the handover process. He asked my to check the exteriors and take pictures of the car and the scratches already on it. Then he started to fill the checklist and he showed me the documents, all were in order except that the tax was only paid for one state and for others the customer had to pay. I was a bit surprised at the info as there was no disclaimer at the time of booking. He proceeded further with the checklist and once the basic things were checked he informed that i can take the car now. My reporting time was 9am and by the time everything was done it was 9:45, a service which is based on time utilised my 45 mins and had not even mentioned that to me. But if i would have returned the car late they would have charged me extra by the hour. So we started our journey on our way to a temple in nainital and once we were on the highway we were greeted by another shock which was that after 70kmph the car started trembling and the car tyre pressure indicator showed inadequate pressure in one of the back tyres and no sensor in one of the tyres. We were scared to see that a luxury segment car had been handed over to the customer in such a state. We stopped to get the tyre pressure checked and there the guy told us that the front wheel left side was a tyre with a tube and not the standard tubeless which comes with the vehicle. Now even more scared we called the call center and after a few transfers and discussions i was told to get the car checked at a service station and any expenses would be reimbursed. We could not find a decent service center on our way where we could get a mercedes checked so with all the risk and driving the car at 60kmph we trudged along the highway. A journey which takes 6hours took us 9.5 to complete and not to mention the anxiety we had due to the bubbling we were experiencing. During the entire onward journey we had to get the air filled three times in the left side tyres as it was going below regularly. We completed our temple visit and started our return journey where around 150kms before delhi we got a puncture in the same left front wheel which was a witg tube tyre. Somehow we were lucky that it happened on a lonely piece of strecth as car suddenly veered to the left and had not control. Somehow managed to stop the car and changed the tyre with the spare and called to report the incident. They said the replacement tyre can only go for 40kms and you need to get the puncture done before that. Luckily we found one before the kms and upon checking the guy founf that the tube was seveely damaged and it had to be replaced. Again called the call center to inform of the expense which they said they will reimburse. Restarted our journey back and luckily we had starter back well before our scheduled time and hence were able to manage these incidents. The question is if we were to get late in delivering the car would they have charged the extra time?? Another question is who pays for the extra time we were on the road due to the faulty car handed over to us??? Worst is who would have been responsible if any accident would have occured due to this total gap in service and giving us a substandard car and charging us for a luxury car??? With these details and the ordeal i am going to file a petition against the company so that they do not treat people and their lives so lightly

Rgds... Kapil
[protected]

Sent from my iPhone

Hello,
This complaint is regarding uber and zoom car. I had requested a ride from zoom car for 30 may 8.30 am on 17 may in which i had paid 5800. On 30 may it was really heavy rain and i was standing in that rain waiting for my car as i was supposed to get the car details by 8.10 am. At 8.20 am i called zoom car and the call center gave me a no asking me to ger in touch with the person. When i called him he rudely answered that contact customer care i cannot help and disconnected. At 8.35 i got a call from zoom car stating that the requested car is not available we have arranged another car for you that is 10 km away from requested area and you have to go there an pick. It was my exam at 10 am in janakpuri and they were asking me to go to the location by myself in heavy rain and pick up the vehicle then go. They were not ready to help and asked me to pickup or cancel. For this i had requested an uber cab in which it's said that there's a surcharge for 1.8x. I had opted the same and went to my examination center. I was supposed to be there by 10 am but i reached at 10.28am because of zoomcar. Uber asked me to pay rs 710. Rs 326 was the fare charge and 374 was the extra charge as surcharge i. E 2.2x but i had accepted for 1.8x. But how can be the extra charge be more than basic fare. I was not able to give my exam as the center didnt allowed me to go inside as i was late and my 1 year has been wasted. Uber cheating me by snatching money from my pocket and zoomcar kept my money for 14 days and cancelled my trip by refunding. My year cannot be compensated but i want the compensation for extra fair charge either from uber or zoomcar that too in cash. Booking id #jps6vgriw

Hey i made a booking with zoomcar with refrence no JPS6VGBAT on 2 june 2016 . i got my car late after 1 hour with no accessories like car charger and aux cable and it took more than half an hour to resolve the issue after a run of 30kms the car fails to start and after repeated tries it move less than a km and then stops immedaitely ... called the service center guys which said to me that we dont have towing option here and we dont provide...

I had booked a Drive and after booking I got payment confirmation message also. After a telephonic conversation with them that i have not got any update in my future bookings and they told me to wait for 4 hours and after disconnecting the call immediately they sent me cancellation mail.
I scheduled my plans also and at last zoomcar cancelled my booking.

Hi,
I have book a car maruti ciaz on zoom car on date at koramangala sony signal. Booking id jps6vu62z. Car have dent from so many places which has been mentioned by the employee in the checklist before handover. But while delivering the car they are asking for the dent charges which has not done by me. It was already mentioned the the zoom checklist but still they are forcing me to pay the amount.
Also zoom car executive is saying everything is automated but actually its not

*there is no such thing called auto unlock car. You have to take the key from the person who is sitting there.

*everything is manual

*there is no updated images.

*you have to follow the checklist of the service station

After one week when i logged the complain regarding the refund of balance amount then the executive stating that i have to pay the damage amount. I have shown him there checklist what they have made while hand overing the car to me.In the checklist you can clearly se that it was already mentioned before handover the car to me.
The response from the zoom car executive is very unprofessional and unsatisfactory even i showed him the proof but still he is not accepting.

And charging 5k for the damage which was already there at the time of booking.

I am attaching the image which i took from the zoom car checklist in which dent is mentioned at the time of hand overing the car.

Heyllo as i am the citizen of vijayawada, am well attracted to your services, why dont you start up your services in vijayawada? Vijayawada is the capital city of andhra pradesh, we need your services so please consider our request, vijayawada citizens are all awaiting for your starting up a branch in vijayawada too, this type of service is not present in vijayawada so it will be even useful to u for profit margin
Thank you

I had booked a car though zoom car recently. The pick up time was 10.30pm. The service was so worst that I had to wait for 2.30 hrs to pick the car and that too a car which had bad brakes.

My friend relied on me for dropping him to the airport and almost missed the flight.

I would like to rate this service with 0/5.

What if a lady had to pick the same car? It would be really unsafe for her.br...

This is in regards to the booking jps6vh908.

I had booked a gla for the period 10:30 am 22nd may to 7 pm 26th may.


I arrived at the the airport at 10am on 22nd may and no car was allocated to me as the gla had not returned by the the earlier client.
I was kept waiting for 3 hours with my wife and small kid at the airport and then allotted a figo which is the lowest priced car stating there are no cars.

The car was in a very bad condition and i was being forced to take the cheapest car available despite booking the mercedes gla more than 20 days in advance.
The tyres were worn pout and the ford figo was not road worthy to do a 700 km trip. I have pics and send it to you.
But zoom car officials and consumer care was trying to take an advantage of the situation at my families expense.

After a 3.5 hour ordeal a customer cancelled his trip and returned a toyota fortuner.
I was alloted the fortuner and was able to make a trip. This was just my luck and not because of any effort of zoomcar.

My complaint:

1. Zoomcar has no process to ensure a customer gets a car replacement in-case of his booked car is not available
Hence there is no reliability of service that zoomcar will deliver. One must not count on zoomcar if you are travelling to other city and taking a airport pickup.

2. Zoomcar will charge a customer penalty if he does not give car in time but will keep the other customers high and dry and offer no solution.

3. Zoomcar does not maintain its cars and has worn out tyres and does not have roadworthy cars. Especially if the car is more than 2 yeras old.

At the time of booking the mercedes gla was at 26700 for 525 kms.
I was alloted a fortuner which was at 22400 for 525 kms..
They have pocketed rs. 4000/- for giving a unreliable service.

I was charged at the rate of mercedes gla but give an toyota fortuner and still not refunded my money.
No penalty for zoomcar for giving the car 3.5 hour late and making my family wait.

All penalties are for customers and zoomcar can pocket all penalties.

Zoomcar is extremely unreliable and unprofessional organisation

Hi,

Already your company facing lots problem about service, why are you reducing your staff at pune & P.C.M.C area ? there is heavy work load & only one worker is available there, how will be manage the staff & your company, I will request to you please don't reducing the staff they will co-operate you as a long time, I hope diffidently zoom car company will good performance .


Rajesh Deshmukh,
Operations Head
Anti corruption dept. COO