Zoomcar Complaints & Reviews

Booking Id: JPS6VCARL. I completed the Zoomcar booking on 2nd Sept 2015. I have paid a Rs. 5000/- Refundable Security deposit while booking by Citrus Cash. The refund should have been completed and reflected in my Citrus cash by 5th Sept 2015 latest. At first the refund status was shown to be completed by NEFT but I had paid the amount by Citrus Cash (wallet). I sent a mail to Zoomcar customer support but no reply at all for 6...

Date : 4th Sep ( booking id - JPS6VCT1N) Phone number: Description - Citrus wallet site sucks. Real time transfer of money does not take place. I had booked zoom car for 12th and 13th sep, my plans got changed and hence i cancelled my bookings . Money started reflecting in Citrus wallet but each time i tried to transfer it to my bank account the screen used to stay on submit button loading for infinite time. Either the site is not...

I have booked car on 1st Sept for 4 Hrs, Completed the journey within the Booking time, 2 days back, On Facebook i have posted the request, also got callback, I have shared NEFT details. Zoomcar committed 2 days, Today again zoomcar is telling 2 days, Can you help me with the same, Today the refund status shows completed, But i have not received any ... [protected]...

I had done a booking with Zoomcar on 16/08/2015 at 2pm. without any prior notice the booking was cancelled 24 minutes before pick up time and no other car was made available. The compensation that had been promised was not delivered. I had to call them thousands of times for a month after which my concern was addressed. My plan for the weekend was completely jeopardised and my phone bills due to multiple cals to their customer support was...

I have booked zoom car on on 26th of july and return it back on 27th July but even after that zoom car is not return my security amount which is 4475, we had a log conversation on mail and they apologies for the same for the delay multiple times in an email or in call even that I am not received my security amount I have all the proof of the fraud which is done by zoom car, please let me know how to make complain and how can i get my amount...

Booking (id JPS6VCQZ9) went unconfirmed on Aug 21st, 2015. Refund (of Rs 10780) not completed by zoom car since then. First - August 21st : Zoom car did not confirmed my booking... though they had charged by credit card on Aug 21st. They said payment got stuck in payment gateway. Every time I had to call to check booking status ! Next day Aug 22nd, they said that booking is cancelled and you will be refunded. "If you need car make another...

I Chethan.c had booked a zoom car on 25/8/2015 but I did not get any confirmation about the car neither did I get any details about the car but amount of Rs 32, 360 has been deducted from my account (my account no: SBA[protected] I have been informing them but they are not responding me properly so please do the needful ....

My booking reference no: JPS6VCQG8. Date of incident: 23 Aug, 2015 10:00 AM Zoom car charged me vehicle damage and did not refund my Rs 5000/-. But I did not damage it. They did not inform me also about the damage also. When I checked why refund has not happened till now they I notice that they charged me for damage and without informing when I asked them why they did not inform me at that time they did not gave me correct answer. I...

Hi there, My booking id is JPS6V7AZ4. Pick up time was 7.00am on Saturday. I went there around 6.30am. You guys told me that car is very dirty & we can't send it for washing. I told you to clean it manually. After 7.45 I noticed that car tyre have three deep cuts, which you guys didn't notice (after all its customer's work to check the car). Then you asked me to contact to call center guys. Very good communication from them, they don't...

A company executing in india without following proper norms and not providing proper documentation for the financial transaction. Recently i took service from this company in form of hiring a car. After everything is done, i looked at the receipt they are providing i was shocked to see the receipt doesn't carry in of the following information: 1. Mode of Payment. 2. Financial Transaction No.(Payment done through Bank). 3. No Tax Details. I...

As per the discussion with the zoomcar executive i have been informed my refund will be credited by the end of monday. But still it is not done yet. Altough, i keep sending the reminder mail neither i am receiving any acknowledeg nor theere customer csre responding ....

I have booked a Zoomcar Scorpio on June. They taken 5000 Rs as security deposit. But after handover the car, They took more days to initate the refund and The didnn't refund the money as promissed. They given partially and said this and that charges applied. I felt very bad about their service and commitment. They are cheating the people. Please ignore the service from zoomcar. however i had send so many mails no reply for my...

I booked my booking on 14/06/2015 11:00AM to 14/06/2015 22:00PM, booking reference#JPS6EN1N2. Per company policy in black and white on their own website it's maximum of 15 days, however in this case it's over 15 days but no sign of refund of security deposit. Is this a trick to eat someone's money. It's certainly a great distress and painful experience with Zoomcar customer service for the last two days. I have been constantly trying to...

hey there, tejas here, i booked a ride on 3rd of june 2015, and that day my ride was cancelled and spoke to the cust service, i was advised that i wil get it back in 15 days, but its way past 15days, and moreover no response from email support, chat support or even cust care, a strict action should be taken care of this...

I have booked a self drive A-Class Mercedes Car from www.zoomcar.com on 3 june 2015 as my travelling dates are 6 june 2015 - 9 june 2015 and i have paid Rs. 22580/- from my visa card and on 5 june at 23:00 i got a mail from the company that they cancelled my booking and will refund my money as the car was met with an accident and when i asked i want to see the car wherever it was parked i will visit there personally then they refused to show...

First of all pick up the call when we call your customer care. Don't try to ignore customer putting them on hold for long long time trying to fool out of them. And now, come to my refund. It's been over 10 days, no refund status, You made a mistake from your side entering wrong fare details in my account and then you told within 24 hours it will be resolved and you kept on saying that every time I call you after ; But no progress. Refund...

I have booked a self drive car from Zoom Car on 27th Feb, 2015, For the booking, I have deposited 5700rs and the charges for a car to my booking is 736rs. They keep on postpone the days for refunding the amount of balance 4964rs its keep on irritating me and giving mental tension to me. In their website it is showing as booking as completed and the refund status is 0 rs. Please take the necessary action. Thanks in advance, Sudhir...