Zoomcar Complaints & Reviews

My booking id JPS6VYTIT on 5th august ... i was harrassed by the fleet executive and zoomcar rohini city center branch head ... they created fake documents to impose charges against me ... i had been regular custome for more than a year ... no passt history as you can see ... they have been harassing me from my last 3-4 bookings ... i will be filling a case against them in the nearest police station if i dont get a postive feedback from zoomcar soon ... and i will also mention how company is supporting their extremely unmannered employees and luring out money from customers ... fast response is expected

Worst service i ever had in my life time we want to waynad water fall in the way to that waterfall in extreme dense forest our zoom car broke down we called on their number at 3 pm after that they said they will send a recovery van and a cab for us at 7 pm dark night they took that broken zoom car but they have not send any cab for us, only we people know it was how scary to stay in between the forest which is near to bandipur tiger reserve... Every time when we call them we were getting the reply cab is on the way will reach with in 5 min... At 11pm night the cab reached at that place and set out from that forest... Worst service.. Playing with the life.. Zoom car only care about their car's life not of their customer life... Never ever hire this

We have booked zoom car for 16 august at 9 am but till 12 pm, we didn't get the car. And this zoom car is a team of liars because executive call me at 9:30 am that driver already started 10mins before but we got the number of driver at 10:30 am and call the driver then he told us that he started just 10 mins before. All are liars in zoom car. Very disappointing and worst service i have ever seen in zoom car.

I have booked zoomcar scorpio for 13th aug 2016. However, the vehicle was not available., which i had to know after going to the pickup place spending deep auto money..

Zoomcar never had courtesy to call us in advance and tell that car was no available and that i had to mad alternate arrangements

We tried calling customer care several times, it keeps disconnecting..
Customer care number or email does not exist in their web site
Live customer chat is not available in their web site
The place swagath garuda mall, office of zoom, there is no mobile signals
People who work there have no clues about how to behave nor customer care persons... When ever there is a issue, they would say they would call back.. It does not happen..

Because of all these i had to concel my plans of tour and did incur lot of agony and losses. I wish to file a legal case as i am not happy the way they are doing the services they are promising..

Please advise the next steps. I am ready to spend time and energy to fight it out to see similar experience to other can be stopped

We tried to book a car via zoomcar app and money got deducted from our account without getting any confirmation and we did call you and you said that the payment is unsuccessful and i contacted my banks customer care they told me that payment was successful and thy give me reference id also. I need to know that where my money gone as bank people saying it is problem with your side. We tried to connect you it's not getting connected. May i know that when will be my money get credited back. And you have received a payment according to bank but there was no confirmation, please solve this asap!!

I would like to inform my booking id jps6vytit... I usually took car from this pickup point and the fleet executive and manager have been harassing us from last 2 months... They try to imply fake charges of the vehicle... Vehicle is never clean and we have to carry air freshner as foul smell comes each n everytime... The vehicle given to us had loose front seats and no working horn which could cause accident anytym... I had to go somewhr that why i took the car... Condition was hell... Despite of it, being a longrun customer of zoomcar i always compromise on it... But this time they implied smoking charges... There was mess from previous booking he clicked pic of that and harassed us that u have smoked in vehicle... I never smoke and tell othrs nt to smoke in car strictly... I wont be paying any unnecessary charges implied on us... Look in this matter and i want charge waive off asap

Dear Sir/Ma’am,

Kindly request you to give me a detailed invoicing on the car rental that I had availed from you. I am surprised that in my first booking itself there were so many innumerable issues that I had faced:

1) I had booked an XUV 500 to be delivered/picked up from my house in Powai on 31st July at 7:30 am.

2) I made many calls to your customer care from 7:45am until 9:30am but there was no feedback where the car was or any other update. During this time I had spoken to Bhavna, Saraswati and Moeen. None of them were giving me any updates and in fact Moeen suggested that he would cancel my booking.


3) I requested Saraswati that I needed a car of any other category so that all my plans and further bookings did not go a waste. At around 11 am I was confirmed that I will be given a Mahindra Scorpio which I will have to collect from Vashi.

4) I was told by Saraswati that she will refund me the pick up/drop charges. Also I shall be refunded that difference between booking an XUV500 and Scorpio. Apart from this she will also reimburse the cost of the cab that we have to take to Vashi (kindly find attached the receipts of the cabs that the 6 o[censored]s had to take from Powai to Vashi).


5) The following day I had requested Saraswati that I will return the car at any other location but Vashi as Powai is quite far. She accepted that I can drop the car at the Airport location by 6pm.

6) While driving the car to the airport, I faced an extremely dangerous situation when the breaks of the car had failed completely and my only support was the handbrake, which helped me to save myself from a deadly accident. I immediately parked the car on the nearest Petrol Station in Saki Naka and left for the airport to catch my flight. I dropped the keys with your employee at the airport.

7) After all of these incidents as well, there has been no feedback or updates from your end and it has only been me who has been trying to continuously call you to figure out the updates. This has been the most disappointing experience ever where none of the employees seem to have decision making power or concern about the reputation of the company.

Kindly understand the extremely sad situation that I faced with my first booking with Zoom car. I am certain that I will not be booking a Zoom car ever again in my life and recommend others not to chose Zoom car while renting a car.

Request you to kindly settle my account by providing me with the justified refunds as well as security deposit back.

Kindly confirm the receipt of this email.


Thanks & Regards,
Vatsal Dhandharia
[CASE:234226]

On 29th june 2016, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. Jps6v3mt8 and still not received my amount. I tried many time to contact zoom car but not got any satisfactory ans.Initially they are saying about there refund policy of 5-15 working day and they are saying there is technical glitch in banking channel.
I zoom car is hurry in collecting the amount than why not at the time of refund.

What kind of services they are providing by not refunding the deposit amount.

Even they have worst customer support, with always avg waiting time of 10-15 mins and no satisfactory reply.

Hello Team,

I had booked a Honda Amaze from 2nd July, 2016 (2.30pm) to 3rd July, 2016 (6.30 pm) from Zoom car, Bangalore.
However, a vehicle damage fee of Rs.2000 has been deducted from deposit of Rs.5000.


Issue: The vehicle damage fee which was levied is totally wrong. I am not telling that the dent on the bonnet was present before the car was delivered to me.
My point is that there was no dent on the bonnet when I handed over the car to person who had come for the pickup. The concerned person had checked the car at this point and no dent was found. It was only after 3 hours that I got a call from the zoom car team that a dent was found on the bonnet.
I immediately called the person who had picked the car and he told me that he had checked the car and no dent was present at the time of pick up. Also, I received the dent image from your team. The dent is easily visible and only a glance is sufficient to find out the dent. How can the person who had come to collect the car miss such a big damage?
I also have the audio conversation which I had with the person who had come to collect the car and also the image of the dent. He had clearly confessed that there was no damage when he picked up the car. Despite this, the fine has been levied on me. Any damage that has occurred, has happened so after the delivery of the vehicle to the pickup guy. So I am not liable for the damage resulted due to the people hired by ZOOM CAR to take the car back.
In addition, I have not seen the damage physically. The registration number is not visible on the image which was sent to me.

I firmly believe that these charges have been falsely levied on me and want my full deposit back.

Despite reporting the situation to the customer care executives a numerous times, I haven’t received any proper response. It has been over 3 weeks since I lodged the issue request. The only response I got was that the zoom car team will get back to me but nothing has happened since.


Regards,
Sampath Shetty

Sir, i booked a ride on 27th june 2016 from zoom car and returned it in the required time. Now for the refund they started refund process on 28th june 2016 at 3:15:24. And i haven't received the refund yet and it's 19th july. I called them before and they told me that i will get my refund in 5-15 working days. So i waited for that also. Now today is 19th july and i haven't received any refund. I called them today also and they told me that i will have to submit my bank statement to them. And if i do that also it will take another 5 days approximately. I am facing a lot of problem due to this i have asked money from others and now they are asking me for that. I want compensation for the inconvenience caused and also for the phone bill. And it's written on the official website that l will get refund in maximum 15 working days.

Hi my name is channappagoud nadagoud
Booked gla-jps6v1jfa on 18/07/16 time is 7pm
I have all the way from dharwad to bangalore and booked the drive for mercedes.. But when i reached your place the mercedes was available but the button which is used to move the driver seat backwards was not working.. As the client told that the car met with an accident 6 months back and its not working.. We contacted your customer care many times and then they said only 50% will be refunded.. Finally after scolding them they agreed to pay 2650rs which the price was 3770rs have booked as i got the discount from goibibo.. I lost 1000rs.. Never expected this from zoom car and will tell all my friends not to travel in zoom car anymore.. I will lodge the complaint against you guys.. This is the way you treat your costumer.. Will directly complaint to the main office..

Zoom car has given me a nightmarish driving experience.
I was supposed to get the car at 7:30 pm and was supposed to return the car at 11:00 pm the next day.
I was given the car at 10 pm and was made to wait all the while. I was told that the car i am allotted has not been returned by the previous customer. While eventually i was given another car which had been parked right there all along. So now i have to pay for two days but i get to keep the car for one day.
Now because our program got washed away due to the late delivery, we decided to go for a long drive the next morning.
When we finally did take the car out the next morning, within 3 kms the tires on the left got deflated. Upon calling the customer care i was asked to push the car to a mechanic and get it repaired myself.
I currently am in the middle of tue highway and i don't know what to do.
So i am typing this compaint and hoping that people are made aware of zoom cars pathetic service.
Reiterating, i am in the middle of a nightmare.

I had booking of swift car on May 8th, 2016 from 2:00 hours to 17:00 hours for 225 kms. As, Maruti Swift was unavailable at the location, Honda City was allocated to me from another location. I was fine with it and pretty much happy about it that Zoom car at least cared about my journey.

But, after the journey started, I hardly crossed 35-40 kms and car broke down. There was minimal water blockage on road as it was raining on May 8th around 3:00 AM. I drove car through that water and it broke down. Also, front bumper of the car came out as the water flow went inside it.

I wondered how come all cars and trucks were easily going through it and only this Honda city provided by Zoom Car broke down. It was really a minimal of water blockage. After going through this water blockage, the car suddenly stopped and i could not even turn on the interior lights, head lights, parking lights.

Reasons of disappointment:-
1. While taking a car before journey from the location, i noticed the front bumper issue and mentioned it to the guy who handed over the car. But he just noted it down, but did not fix it
2. Zoom car has provided the car which was having faulty battery.
3. We have reported the incident between 3:00 AM to 3:30 AM and after that, they promised the zoom car person will arrive within an hour, but no one showed up till 7:30 AM. Around 7:30 AM - 7:45 AM, A towing guy came from Honda service center .Even after the car was towed, we were provided a cab by zoom car after half n hour of it
4. Zoom Car also did not provide any other vehicle so that I can continue with my journey.

I was on road at night which did not have street lights for 4 hours, and I could not do anything at night as car battery was down.

I am highly disappointed with the Zoom Car. I heard it is one of the great service provider. But after experiencing this I would not like to use this service anymore.

Then, I asked them for refund of this journey as my journey could not complete. But instead of that, they asked me for the 5000/- as a Damage fees. In the policies of Zoom car, it is clearly mentioned that user is allowed to pay max upto the security deposit of respective bookings in any damages. Though, when i booked a car, it was Zero Deposit offer from Zoom Car, But still I paid 5000/- as a car damages.

Now, Today they are threatening me to pay 85000/- (Eighty Five Thousands Rupees) for car damages otherwise legal actions can be taken against me. Despite of paying an outstanding amount after the issue, they are asking for another significant amount. When i booked a car, i had gone through each policies of Zoom car, But i could not find any points where i am liable to pay more than security deposit amount.

I have talked to higher authorities for this. And this issue must be taken seriously.

Booking id: jps6v1|bh


Booking - on 11/07/16 i (saurabh) booked xuv 500 from zoomcar (hadapsar), car pick up was scheduled at 8:30 pm, it was handed over to us around 9:30 pm as the car scheduled didnt arrive in time, hence we were given another car without service.

Problem begins here-
After 200 km approx car breaks started being unresponsive, we were on our way to bhandardara which is quite isolated. after contacting zoomcar they suggested to manage for few kms and get it checked with local mechanic, cost of which will be levied by zoomcar. after check up it was found that break oil was way low than minimum mark. he filled it up with break oil bill of which is attached.

After going on for few kms break was unresponsive again, again after check up it was found that break oil container is again empty.
Hence - there was a leakage of break oil.

In the meanwhile car computer started having glitch like when it is driven in front, rear sensors and reverse alarm started blinking and sounding.

After waiting for 5 hours zoomcar provided tow truck and a cab to our destination.
In morning mahindra informed us that car wasnt serviced since long, and that was the root cause. (quote attached)
What was at stake-
1) life
2) time
3) trip
4) money
5) never reached our destination.

Demands-
Complete refund booking amount and security plus compensation towards my lost time and threat to my life.

My suggestion to others-
Never book a car from zoomcar, their after rent services are horrible.

If demands are not met-
I'll follow up with my lawyer.

Booked a scorpio on 08/07/2016 vide booking id jps6v3faz for our journey from airport road, viman nagar (pune) to lavasa, a distance of approximately 70kms. after driving d vehicle for 55kms one of its rear tyre got flat. we replaced it with d spare tyre n started off again. however, d spare tire too got flat after 5 mins and we 7 people (4 guys, 3 girls) found ourselves isolated in a place where civilization couldn't be traced anywhere near. strandered in d middle of a road amidst hills, it was 7pm then. of d 7 cell phones we people were carrying, there was network in only 1 phone. we called up d customer care n spoke to many of their executives (ahmed sheikh, prakash, prabhu to name a few) of zoomcar n were told that a backup cab would b send within d next 1hour. but even after 3 hours der was no cab sent for us. meanwhile it started to downpour. we kept ringing d customer care and all they wer saying was they were trying to arrange a cab for us. even after 3 hours those people couldn't arrange. unconvinced by their below par service we managed to find a cab ourselves. we again called up d customer care asking about the status n also informing them about d cab that we arranged. however they said we cannot leave d brokendown scorpio behind and assured us that a cab would be send at the earliest. till 1am all they did was sent a recovery van to tow away d scorpio. we again called up d customer care asking where our back up cab was, and there came the same reply again "we are trying to manage, sir". unable to find a way out, we requested the driver of d recovery van to take us along with him to which he agreed at 2am.
My question to zoomcar is if they couldn't make necessary arrangements, why did they not say it at the first place?
Is their car more valuable than human lives? the girls were standing in d rain for 7hours in n isolated place n yet there was no assistance. this is so disheartening and highly unprofessional on part of zoomcar.
Who would have been responsible if any untoward incident happened??
I demand a logical explanation from zoomcar with a further demand to compensate for d inconvenience faced.

I had done my booking with zoom car for 4th july, 2016 being the pickup location as chembur Eden garden at 6 AM. Got the message from zoom car at 5:30 am and at the same time spoke to to the customer for the pick up at the same location and they confirmed that the driver will hand over the car.
When we reach the location there is no one present called the customer care the phone was not reachable. After somehow talking to the customer care we were informed that the pick up location was shut from 3rd of july.
Because of this i have made a huge loss

This is regarding the booking id: jps6v3dqr
I had booked a care (ecosport) with zoomcar on wednesday from 6:00 am till 11:00 pm from kalyan station.

I was been told by customer care that there is a office and a personnel who will do the formalities.

But there was no office nor a good personnel, he was a 24 year old boy who was least bothered about customer.

Second part was, the car which i had booked had ignition problem, due to which the car was not getting started.

This is still fine, for this reason when i called the customer care center, they gave me a solution that you can take a ford figo which is available.
I had my luggage according to a suv but i had to adjust my luggage with my old parents inside that small car.

The customer care assured me that they will give me inconvenience credit points, and also assured me that the balance ammt will be credited in your account.

But still i have not recieved it.

I would like to mention that this service was not at all expected from a newly started renting company.

And with this remarks with me i would never recommend nor will i go with zoom car.

Regards,
Vency menezes
[protected]

2 hours post the required time and travelling couple of pick up locations( 13 kms )…I was greeted with 2 non working vehicles and horrible customer support from Zoom car.
I was in Bangalore couple of days back and booked Zoom car for a Scorpio SUV. I required the vehicle for 10 hours and used Zoom car app to do all my bookings. I was informed that I can pick up my reserved vehicle at 12 pm( JPS6V3RRY). To enable this I also deposited an amount of Rs 6920 in Zoom car’s account.
I reached the designated place of Meenakshi mall on Bannerghaata road to pick up my reserved vehicle. From here my ordeal starts:
1. Zoom car representative had at first no idea of my booking. So much to say for automated systems and processes.
2. After couple of minutes of discussion, Zoom car representative informed me that same vehicle was allotted to two customers at the same time.
3. The Zoom car representative spent some good 10 mins to allot the vehicle assigned to me to this other customer.
4. I am left thinking what these guys are doing??. The Zoom car representative then tries to give me another SUV stationed there after 10 more minutes of discussion. Lo and behold!!!. This vehicle will not start.
5. By now it’s already 12:45 pm. 45 minutes spent in the level 2 basement of Meenakshi maal. Zoom car guy now says: - Sir… please contact customer support!!!. I try reaching customer support but phone networks won’t work in level 2 basement.
6. Customer support has no clue absolutely of my situation. It takes 3 more calls and good 15 minutes to explain my situation.
7. Customer support asks me to wait for 10 more mins assuring they will give some solution.
8. Around 1:15 pm I was told if I can travel 6 to 7 kilometers and go to another center in J. P Nagar 7th phase( location you cannot reach without searching for 20 mins., even though you may be residing in same area). I was assured that this time I will get my desired vehicle immediately.
9. I thought may be my bad luck… but if I get the vehicle then at least my day is not lost.
10. Good 30 mins later I reached the god forsaken location of Zoom car. This guy also has no clue of my booking. He is not willing to even listen to me. After some 10 mins, he informs that the vehicle allotted to me is under repairs and will not be available.
11. Its already 2 pm… 2 hours post my supposed start of journey at 12 pm. Two locations visited…. No car yet in my hand and customer support now says give me 15 more mins!!!
12. This was the final straw!!! I had lost all my good patience by that time. Told Zoom car customer support to cancel my booking and refund the amount immediately. They gave their standard answer of systems and processes and no. of days by which the money will be refunded. I was furious by this time and told them to refund the amount immediately….else to face the consequences… Immediately my amount was refunded. This was final example of systems and processes.
I am an entrepreneur myself and desist saying anything against startups. At least some level of sanity and right customer attitude should be evident . By the way, they called me around 2 pm to say that they can now deliver vehicle from yet another location3rd one) to my residence. So much to their credit!!!
I was feeling horrible to loose my full day - courtesy Zoom car. Not sure if I will again try another self driven option in Bangalore. Optimist in me says I will!!!
I am still waiting for any formal apology from Zoom car. That’s the reason I waited for 3 days before stating my ordeal in public!!!
‪#‎zoomcar‬, ‪#‎patheticservice‬
#zoomcar.com ‪#‎zoomerpic‬ ‪#‎zoomblog‬ @zoomcar.in ‪#‎TypeOfTraveler‬ ‪#‎horriblezoomcar‬

Inspite of numerous complaints for my booking JPS6VUBLB, it seems no one in zoomcar is interested in resolving the issue. First you give a car in poor condition and when we complain, there is a standard response, without resolving the issue.
I am not sure if zoomcar is taking this site seriously. Are we also required to raise the matter on other social sites.

Booking Id - JPS6VGXF7
I have booked a Honda City on 3rd June, 2016. First I got a car whose Ac was not working at all and then they took 3-4 hours to arrange a new car at some other location which was very far from my home.

After all this nuisance, Mr Vijay from zoom car helped me to get the car with these terms and refunds:
1. Security - 5000
2. Unused rental - 680
3. Additional refund - 1000
4. Cab refund - 494
5. Fuel - 2500
(fuel amount was off course not known at that time )

Now according to them, the fuel bills I have provided is fake and the car had 100 % fuel when it was handed over to me. I am hereby attaching a snapshot of the car meter which was taken when I pick the car. It clearly shows that fuel was around 45 % when the car was given to me. And when I return the car, then also the fuel was around 40%. So, the bills that I have provided are 100% genuine and you can verify them from anywhere you want.

It's been almost a month when I booked the car but still didn't get any refund. I have registered many complaints over the phone through customer care but didn't get any response.