Hafele India Pvt Ltd Complaints & Reviews

I had bought all the appliance in my kitchen of nagold. From the first year of installation it started giving me problem. The burners of the hob got rusted and damaged after using it for 6months, the stand mixer, which I had hardly used, motor got damaged and the service for it is 12k . The chimney is not working properly. Overall all the Hafele product are pathetic ....

Hi,

I purchased a new hob and chimney from a showroom dealing with Hafele products. Attached is the receipt. I went with Aella 90 chimney just for the reason that it has a BLDC motor and noise would supposedly be less as per the dealer. After installing the chimney, I figured out that the noise is not on lower levels as promised by the product and it's in fact a lot more noise than normal. When I checked with the technician...

I bought Chimney curve 60 from Hafele just about 7 months back .I have recieved a faulty product.I bought it from Kohinoor Andheri West.I am so pissed off with Hafele service.There have been multiple technician visits and is of no use because of censor button is faulty. After 50 calls and long trouble they visited and exchanged my product on January 2023, and again the product is having same issue and not resolved...I haven't used this product...

The worst mistake i ever made is to pay for this overpriced piece of appliance. Worst customer service, worst product quality. The gas burner doesn't stay on even after lighting it. I have to hold the burner for at least 5 min so that it can lit the gas. By that time everything is either burnt or cooked.
They won't give me a replacement thamey won't even make repairs on it.
Worst decision of my life....

Door push button was creating problem in opening, Service team came and took the oven to service center and intimated that door lock assembly is broken and it will cost Rs 13000/- to replace the entire panel reason the plastic part broken is permanently attached to the door and is not available as separate assembly.
Not agreeing on the story we called back the oven and found that the assembly inside was missing and not door push button...

Purchased 4 Hafele/ Nagold appliances for my new house. Chimeney, Hob, Microwave and Oven purchased from Kohinoor.

Hob and Microwave has been always an issue. Recently, microwave stopped functioning. After calling service centre, they visited for the charge of rs 475 as it is out of warranty. Which is fine.

However, they diagnosed with some capacitor need to be replaced, and it would cost rs 4000+. Which was...

I bought hafele magma stove in jyothi agency they cmhave connected directly to the service centre . The hafele service is worst and i recommentd not to muy to anyone .they have the worst services ever . This expensive hobs are of no use and have to be duscarded in 1 year...

Hafele kitchen Hood CRV 60 Auto purchased from Ankur Electricals on 23rd August 2021 and installed in September 2021. The PCB board was stated to be non functional on 21st October 2021 (within a month of purchase). Even after a week of filing compliant ( # IN_A[protected], we have been only getting calls to get it repaired and no assurance that the new PCB Board will be made available or timeline. It seems that the idea of purchasing Hafele...

Worst product and service...

Worst product and service provided by them. We brought almost 2-3 lakhs of the appliances from this company thought of quality would be better but they have given manufacturing defects products or low-quality products. One of item among them was a microwave, its glass got broke with normal once-twice usage per week within 8 months and they are not ready to replace or repair, telling us we have mishandled it, we need to pay for it. What logic...

U have discontinued profile model during our project. Why supply model that u will be discontinuing.
No response from your marketing team
Very much dissapointed hafele...

It's barely 3 years and now chimney is not working. What's the point in buying a German product which is so expensive. Service technician simply say PCB has to be changed but how such a fault can happen in just 3 years immediately after the warranty is over....

I bought Chimney and Gas knov set from Hafele just about a month back and the Gas knob provided to me is of no use and doesn't work.I have recieved a faulty product.I bought it from Amrit Traders in Jagatpuri East Delhi.I am so pissed off with Hafele service.There have been multiple technician visits and is of no use because ignition system of Gas knob is faulty .I want to return the product and get my money back.My mobile no is [protected]....

My hob was installed slightly more than a year ago. it was the latest hob by hafele. it has given trouble right from installation. so far service representatives have come to check the defective burners almost 10 times in the last 12 months.
i have time and again complained to the service representatives to change the appliance to no avail.
mr nasir-tel [protected]
mr pervez- tel [protected]
these are the chief service...

We got an error in our dishwasher called F10 which the manual stated was cleaning of inlet pipe. We called the service personnel. First they said over the phone that because of Covid19 we could not come. Next call they said that we needed to replace the pc board in the dishwasher which would cost around rs.60000. We said the dishwasher itself cost us around rs.110000 lakh.
Without having looked at the machine at home personal visit...

I have purchased hafele faucet and it started looking shabby as it's colour starts coming out though it has five years warranty. Please change the faucet. As it will be shame on hafele if one purchase 40, 000/- faucet and its paint starts fading and coming out in layers. Or kindly refund my money...

We have raised a service request in_a[protected] on 25th august.
After multiple follow up they have sent a service engineer on 4th sep.
The guy who came for service is not a technician for chimney. He was service engg for hob only.
This guy completely messed the chimney during service.
He was not even able to open all the parts that has to be serviced.
He lost few bushes that requires chimney to avoid the...

We have purchased all 4 appliances from hafele nagold series from dealer kvs granites. Attached is the bill.
Sequence of problems we faced:
1) first only microwave and oven were installed. On installation, the door of the oven was found to be defective, glass not aligned properly. So, i have asked them to rectify. So, the service people have just done demo on oven, microwave was not done.
2) on opening the chimney box,...

We had purchased a washing machine from Hafele 2 years ago. This was a high end washing machine in the Nagold series which was at a premium rate as compared to the other machines in the market. It was supposed to last a generation but the washing machine went totally kaputt within 1.5 years of operation. The condition of the machine was so bad that the internal drum had completely been dislocated from the pivot that was holding it down to...

I bought hafele nagold appliances in holy offer in 2018 for rs.80, 000 in hafele design studio chennai. Hafele design center employees asked me to write the cheque in the name of their franchise who will handle delivery of appliances.

Their franchise is now denying delivery of items i purchased. On reaching out to hafele design studio and also customer service head, hafele customer service head is demanding rs.40, 000 more...

I am writing this email in good faith to get some help from you guys .

This is regarding the chimney (teresa 90) we have bought from Hafele

Below are series of events that have occured:

1. We bought Hafele - Teresa 90 and ORO-000 from Neeladri ceramics on 16 July 2018 (invoice:CS-0769)

2. Installation of both the appliance was done on October 6th by one of your representative. (Ravi...

Have purchased loads of haefele products for a hotel property and after 1 and a half years door locks are malfunctioning and still not working properly. Worst thing is the company does not even care and instead of supporting the product by attending to issues they continue to display to the customers and would be customers the failure of the product while inconveniencing their direct and indirect customers. Just unbelievable....

I have purchased a chimney from one of your distributor (Vinayaka store) in bangalore (On kanakapura road). The dealer did not arranged a outsider (Local worker) to fix the chimney at my house. My house furniture is also been spoiled by the worker.
I was in assumption that the worker is from hafele and is been trained. The chimney is not been fixed properly and it is making sound also.
My multiple calls to your customer care...

I got a hub & chimney from delhi for my mom in jamshedpur. the installation was a great trouble as the Kolkatta head of sales was offended of my purchase from Delhi. the customer support told me the cost of installation was Rs 1000/- whereas Kolkatta team on calling said that i have to pay 2500/-. My designer was leaving so installed the product. Now the gas was leaking and no one was bothered. Instead the the Faber people came and fixed...

I Bought material from modern hardware mulund who is authorises dealer of Hafele India pvt ltd.
i bought material on 28.04.16 but the material sent was a material of 03.10.14. i bought blum channels for kitchen, the product was having rust on it
the product name article code tbx.30.g45
tandembox grey 30 kg capacity
AFTER SPENDING LAKHS OF RS WHY DOES COMPANY GIVE SUCH A WORST QUALITY .

I am first...

Dear sir / madam,

I have bought la germania gas stove worth 80000. The grill has broken on its own of the middle burner. Complaint to hafele person comes and advised it has happened in just 8 months of purchase and that it is covered under warranty. Wear and tear of product. He confirmed it is not covered so you will have to order and it will be delivered in 1 - 2 days cost is 7000. Spoke to mr vinayak the so called maharashtra...

We buy the hafele trolly channel channels not working properly trolly open very hard or closeing time push powerdully then close why this pronlem occure please see whats the matter or solve this problem...

We had purchased a gas hop of hafele make through their dealer m/s Lavish in february 2009. The gas cylinder consumption started to increase from the day we have been using this hop and a simple cup of tea would take about 25 minutes. When we complained to M/s Lavish they said that we have to complain to Hafele India Pvt Ltd, 4th Floor, JMC House, Bisleri Compound, Western Express Highway, Andheri (E), Mumbai 400099.
The complain was...