[Resolved] Hindustan Lever Ltd - Pure It Water Filter — Request for battery change | |
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job. But the person doesnot turn up in the evening, with the result we need to wait for him at home. We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team. This attitude of the engineer is totally ...totally frustating. I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jun 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Neelam Lal, This is in continuation to our conversation and the concerns mentioned in your blog dated 11th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 11th Jun 2010 & replaced the Battery(LLB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Jul 01, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss. Meenu Shrestha, This is in continuation to our conversation and the concerns mentioned in your blog dated 25th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 29th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Aug 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. rajvinder kaur, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |
 269 Comments | |
Comments
worst state of affars n the management of the replacement of battery ts n trchy dstrct. please ntervene tpo safeguard your captal and your company.
This is the one of the worest custmor service. compare to other products..plz ...request to all don't buy this HINDUSTAN PURE ...once again told to alll.don't .plz...
Dear Sir,
Please improve your serice backup immediately, right now its very poor, all above comments are the resultant of customer frustration due to poor service, if ompany really wish to survive in market they need to take positive action, other wise it will very difficult for company to sell their product in market,
Thanks & regards,
Ravi Parab
Please improve your serice backup immediately, right now its very poor, all above comments are the resultant of customer frustration due to poor service, if ompany really wish to survive in market they need to take positive action, other wise it will very difficult for company to sell their product in market,
Thanks & regards,
Ravi Parab
One person approached me about 10-15 days back and explained me about the Pure-it "protecting Lives"programme in which HLL is fitting 140 purifiers in Raipur, free of cost (only for clinic purpose who are having MBBS and BDS degree holders). I have been asked to fill up a form with all my details and promised me that within 8 days the system will be installed in my clinic, but no responce till toady, either you you should install the system or you should not have contacted me for the above reason. But once promised you you keep your words, b'coz THOSE WHO ARE GENTLEMAN ALWAYS KEEP THEIR WORDS.
Thanks. [protected]
Thanks. [protected]
After reading all the above complains i came to an idea of not buying this product. Hats off for their services
pureit water filter - HLL — battery indicator.
I have ordered for a filter battery indicator about 25 days back and they are still to supply. This type of service was never expected from an MNC like HUL. Balaji - Hyderabad - India. After reading all the above complains i came to an idea of not buying this product. Hats off for their services because the service of Custmer Care is too worst. this thing i hered by friends also.
Sub.- Request to change the battery of pureit water filter.
I have reported the condition of the battery of Pureit over phone to the agent of this product, Mr. Chandra Kanta Mallick (from which I have purchased this product on 31/12/2007) for a several times since last two weeks. But he do not take any effective mesaure yet to change it. Every time he tell me to come soon.
So, I want to ask one question that can it change or not? Please response it as quick as possible.
My customer I.D. is [protected], and phone no.is [protected].
The phone no of the agent ( Mr. Chandra Kanta Mallick) is [protected].
Thanking you
Tarak Shaw
I have reported the condition of the battery of Pureit over phone to the agent of this product, Mr. Chandra Kanta Mallick (from which I have purchased this product on 31/12/2007) for a several times since last two weeks. But he do not take any effective mesaure yet to change it. Every time he tell me to come soon.
So, I want to ask one question that can it change or not? Please response it as quick as possible.
My customer I.D. is [protected], and phone no.is [protected].
The phone no of the agent ( Mr. Chandra Kanta Mallick) is [protected].
Thanking you
Tarak Shaw
We have been requesting for changing the battery in the Pure - it water filter. We have been calling the service engineer for the last one week.
But the person doesnot turn up .
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad and an irresponsible service back-up team.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name and get fooled.
But the person doesnot turn up .
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad and an irresponsible service back-up team.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name and get fooled.
PLEASE DONT BUY ANY HINDUSTAN LEVER PRODUCTS
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.
I am totally agreeing with all ur comments.Please don't buy pure-it.The sale person gives lots of commitment.But they cann't prove the purity of water coming out of pure-it.After buying pure-it my family is suffering from cold and fever for past 2 month.When complain to pure-it help line they just say water is pure but they are denieing to prove it.When any product sold to market they should prove it in front of the customer rather than just telling by words.Please don't trust saleperson words.The sales who sold me the pure-it was Mr. Anand whose mobile number is: [protected].My sincere advice please don't buy pure-it and get suffered.
Regards,
Viswanathan
[protected]
Regards,
Viswanathan
[protected]
please dont buy HLL, Worst service .
i am cutomer of HL pureit water filter, i request last 7days for change the battery his reply ok our customer is contact you withen 2days but till date no change.
i agree above coments
i agree above coments
One of my collegue purchased it and he did not get the accessories for a long period all time he was assured that accessories will be supplied within 48 hours but this 48 hours did not come. At last he complained over phone to the corporate office of HLL at mumbai and he got the accessories. I thought previously to buy the above purifier but I changed my mind after reading all the above comments and practical problem faced by my collegue Mr. Sailesh Mishra a State Bank Employee. Thanks all to retrieve me from buying such a purifier which have no after sales service.
Half of the above comments (Abhijit Khadilkar, S.Muralidharan, Jasmine, Viswanathan Nachiappan ) look fake . (Eureka Forbes? Philphs??). Guys, this forum is sacred for consumers so please don't malign the usability of these forums.
After reading all the above complains i came to an idea of not buying this product. Hats off for their services because the service of Custmer Care is too worst. this thing i hered by friends also.
I agreed with all customers i myself seek & tired of this product & company, no one respond calls customer care number is just for fun even the sales representative went missing after selling product. I regret buying this product is it Hindustan Lever or Pakistan Lever !!!
We made inuumarble time complaint for change of broken tap
every time we got the service engineer will attend the problem within 48 hrs. but till to day no service engineer come and attended since from last eight months ..HLL is oly big name the products are worst available in the market. WE ADVICE TO PUBLIC NOT TO PURCHASE THIS PRODUCTS STRICTLY.
every time we got the service engineer will attend the problem within 48 hrs. but till to day no service engineer come and attended since from last eight months ..HLL is oly big name the products are worst available in the market. WE ADVICE TO PUBLIC NOT TO PURCHASE THIS PRODUCTS STRICTLY.
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This is Niranjan.Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.call me once my no is [protected]