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Tikona |
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104 Reviews
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Tapas Ghosh 
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slow speed and no help from customer care.
Hi
complained about 10 times to the customer care of this company no responce from the concern team or the department. the customer care service is worst, executive are not ready to help any of the customer. they do not have any complain direct no. no contact to the corporate office. please help me. |
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hello my name is priyanka p bhoir, i have subscribed for this new net service provider call tikona in dombivli ( mumbai) & my Uid is 1100222670. tikona company has shown me a very good demo of high speed internet at my residence. so i have purchased it & after installation from 1st day of there wi-fi service i am getting only 16kbps or say 5 kbps speed i have suffer a lot & every time i complaint them they just give me complaint no. & that's it none of there engg. has yet arrived & nor anyone has solved my problem . now this tikona people has sended me a payment bill & harressing me for that to pay that bill of this sucking low speed internet, iam ready to pay the bill of using the lowest speed than dail-up ( & for my foolishness to choose tikona wi-fi ), but they have to solve my problem or else i'll take action what ever it is required.anyone can come to check my speed of internet, i thought there might be problem in my pc so i have brought a new laptop but still the same. hope i might get justice over here .
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USER ID :1100145909
PLEASE DO NOT GO FOR TIKONA WI-BRO CONNECTION.
I feel Tikona has the worst customer service. I have got this connection (Secunderabad, Andhra Pradesh) about a couple of months before with an unlimited plan of 600kbps browsing speed. Not a day I was able to browse and download with this speed. The Access Points erected near my place was faulty and trust me till today the AP(access points) was neither repaired or replaced. I was able access internet once a while. But I use to get a monthly bill of Rs. 881 I have mailed the nodal officer of Tikona MR. Nagesh regards this issues but nobody helped me. When I called customer service and raised a complaint, the service team here was least bothered.
I tried reaching the area managers and service team, they use to abruptly disconnect my call. I am sure soon people will stop taking this connection. I have never had such bad experience before.
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tikona has really bad service, they show greenary to trap the customer, once u got connection u will suffer slow speed and most of time disconnectivity, and whenever u call at customer care they just give u complaint number but no action frm there, their engineer never come to visit u, i had tikona connection but bcoz of their careless attitude i change it by reliance, dnt get this connetion otherwise u will irritate urself.
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i love tikona tikona speed is very fast.
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If you are facing problem with your service provider plz contact to our any Hon’ble Authority.
The Hon’ble Authority.
THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College )
Jawaharlal Nehru Marg
( Old Minto Road )
New Delhi : 110 002
ap@trai.gov.in
The Hon’ble Authority.
Telecommunications Consultants India Limited
TCIL Bhawan
Greater Kailash - I
New Delhi - 110 048. India .
Ph : +91-11-26202020
Fax : +91-11-26242266
E-mail: tcil@tcil-india.com
Hon’ble Authority.
Mr. D.Madan
Deputy Secretary
Department of Telecom (incl. BSNL & MTNL)
23743139
d.madan@nic.in
They will help you. Actually i faced same problem with MTNL service. But with the help of above authority my problem is resolved. You need to send a trail mail to above authorities for ex
To ap@trai.gov.in
CC. your service provide email add
Then write your problem and send it!!!
Actually I faced mtnl broadband speed or disconnectivity problem from the very first day. I register more than 60 complaints to their customer care at 1504. But they are not resolved the issue. Their engineer told me that your speed is better. Actually i subscribe mtnl connection with 256kbps. They are providing me 178kbps or facing day to day dis connectivity problem. In six months no body resolved my problem. No any engineer visited my home for the same. Then i send a mail to respective email id's within a week they resolve my problem and now a days i am getting 293kbps speed from last 8 months. I tried it works.
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VERY BAD SPEED...VERY BAD SERVICE...CERY POOR SIGNAL
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i am also suffering same problem of slow speed.i have taken up 600kbps unlimited connection.some days it work in slow speeds and in some day it goes out to death.really worst isp.
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Hi! Frns, Alike you i am also a tikona user. I had had same experience of good speed initially. To be very honest i got really good speed in the first month and then the speed had depleted to a very bad speed. However i had been raising complaints since last one and half month, finally i got the number of the zonal manager and i spoke to him. He committed to resolve the problem last monday but its more than a week today and the problem is getting more worse. One more thing, Tikona is using 4g services which are actually unlicensed spectrum yet to be allotted by gov. This means they are using these frequencies illegally.So sooner or later they might face some problems from government. I had already asked them that i am not going to pay any pending bills till the problem gets resolved and the deadline to get the problem solved is today evening 6.30. And if the problem is not solved i will get the line disconnected immediately and will also force them to return my connection charges. The service from the customer care is equally bad. they are just not bothered to revert to clients and the tt is raised only after two three weeks by when the customer is already fed-up. I suggest those who face issues can figure out the contact details of the ZM or speak to Sunil Nair who is heading the service dept for networks in the head office. You can easily get their head office no in bhandup by googling it.
I hope the above info will help you.
Thanks,
Dipesh Gandhi
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tikona Sucks... Speed what they have promised to provide n what they are providin is totally different, m only getting 25-30 kbps instead of 150 kbps. This guys sucks. I have been suffred a lot due to their this stupid n non-professional approach. If any body out there who is reading this comment n have some authority please do me a favor. cancel the licence of this fraoud company cos they are playing fool with the people by making false commitments.
thanks.
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Tikona business is all about cheating innocent people. Their service is pathetic, slow and frequently no connectivity (daily average 4-8 hrs). THEIR BAD CUST CARE is another reason why i left the service after using it for 2 weeks and took back AIRTEL once again .
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sir/madam when am connecting tikona on 22.02.2010 till it's very slow very means very slow, what is happened it, we are so dissoppientment, here is no helpers there...
kindly try to make a speed connecting...
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I was totally amazed with the speed they showed me in the demo session, and even more amazed when I got to use the internet connection for the first few days. Then everything started bad/slow/disconnections of the internet I felt it initially being a new company they have thier hiccups but then those hiccups turned into a cancer. The company has no management responsibility a set of very highly talented set of technicians sitting as the FPOC(first poit of contact) who have a nice template in front of them apart from which they just know to keep you on wait for atleast 25 minutes. I have had geat experiences of staying on phone more than 63 minutes and the best part is the number they give is not a toll free number even though it starts with a toll free number series( 1800 209 4276).
The most predictive answer you will get if you call them for more than 5 times is SIR!! we will send our EXECUTIVE to your place and your issue will be resolved. I dont know if the EXECUTIVE has to come from "PLUTO" even if some one had to come from there would have come and finished a happy three course meal with me after the problem was solved by now.
The best thing about this company is there is no local person of contact, no one answers the local office phone number.
If you really love to test your patience, love to keep your self busy over phone, just wait to death for your most loved internet page to open up and still just LOVE!!! to pay your ISP then people this is the best place to be.
TIKONA!!! is the org which you haven been looking for and please be ready and fasten your belts to have the truly amazing expereince of your lifetime with ISP.
Thanks,
-C
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Tikona sucks...i've taken a connection of 300 kbps n wat i m getting is 5-16kbps.
these guys r big tym cheaters...i will recommend other people to not to go for this shit, instead go for mtnl, they charges high bt der speed is ausmn, If Any tikona executive is readin dis ...this is for u '--[']--'
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Hi this is Moon Borah from Gurgaon, I subscribed for tikona wireless network and I should tell u guys, this is one of the worse internet service provider in the country. Think hundred times before taking this service because you will scratch your hairs out after using it. Customer service always tell you the same old stories that concern department will take care of the problem but I am afraid weather the so called concern department exist or not. At the end of the day you will come to the same point where you started. Tikona is a basket of problems so what I suggest is, go for some professional and best company that are in the market. they charge you more but the service will be good according to the plan they promise you. At last I have only one thing to say "beware of tikona"
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yes i totally agree that tikona is d group is like an elephant...shows another teeth and eat with another...
same problem...low speed, i mean very low speed than given bandwidth. and very desparate for collecting their bills...
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tikona network is hopeless...even their customer r not ready to help...
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I totally agree with the above statements.I think that Tikona top management
is not capable of handling the business otherwise it would not had happened. I have been complaining for no signal for about a month.My complain nos are 1-365212506 dt 21.03.2010, 1-391285990 dt 10.04.2010, 1-396490235 dt 14.04.2010 but no one has bothered to attend the complain.Every time they promise to rectify the problem within 24 hours but 24 days has already passed.
They are very much particular about the payment of bills.
God bless Tikona care.
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Thank you guys for alerting me in advance. The Tikona guys had come for demo yesterday and even though the exec was persistent on getting the cheque and starting the subscription, i guess some good thought prevailed and I insisted on googling for review, and boy am I glad that I didn't opt for this this.
Hope you guys are able to hop on to a better network sooner than later.
Regards,
Singhal Louis
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Hi
complained about more than 70 times to the customer care of this company no responce from the concern team or the department. the customer care service is worst, executive are not ready to help any of the customer. they do not have any complain direct no. no contact to the corporate office. please help me.
USER ID :1100427111
PLEASE DO NOT GO FOR TIKONA WI-BRO CONNECTION.
I feel Tikona has the worst customer service. I have got this connection (PUNE, MAHARASTRA) about a couple of months before with an unlimited plan of 300kbps browsing speed. Not a day I was able to browse and download with this speed. The Access Points erected near my place was faulty and trust me till today the AP(access points) was neither repaired or replaced. I was able access internet once a while. But I use to get a monthly bill of Rs.600 . When I called customer service and raised a complaint, the service team here was least bothered.
I tried reaching the area managers and service team, they use to abruptly disconnect my call. I am sure soon people will stop taking this connection. I have never had such bad experience before.
according to me it is the worst services provided in the world...
and if my problem is not overcome as soon as possible i will not hasitate to throw this fucking stuff out of my house...so kindly go through my problem...
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