Eureka Forbes Complaints & Reviews

I bought water purifier in april2017. Till now i have raised so many complaints. Each and every time service people come and tell different issues and finally they clean the inner membranes and go.. Again i get the same issue. I raise complaint.. Main problem is it takes more than two hours to fill the tank capacity.. Service is very bad.. They are not sure on what is the issue but they just clean and go. Product is also not good. Please...

I am dinesh sharma
I am using aquaguard water purifier model dr. Aquaguard magna hd uv ro
The machine is under amc.
Last 15 days machine is not working. I have lodged complaint with service centre on 05/11/2017 but till date the complaint is not resolved. I have made several enquiries with service centre but till date my complaint is not attended. I am so many time complaint to customer care but not resolve my problem....

I am writing to you with regard to the poor (Worst) service experience we have had recently with your product service team. We purchased an aquaflow dx water purifier in april from gurgaon market. It stopped functioning in last week of october 2017. We called the customer care and mr shiv kumar verma visited our home (Apna enclave, railway road, gurgaon) for inspection. He told us that the pcb has damaged and will have to be replaced. He...

Sir i will deliver myself a vacuum cleaner for service on 14-08-17 for servicing but, still not i will received. They will confirmed that problem have on cod / ware not in machine, please arrange to send my vacuum cleaner properly.

I will attached photo copy for you ready reference.

Thanking you,
Yours truly,
Arindam bose.
Mob. [protected]...

This is the second time i have to complain about the company i received the watch as free gift from eureka forbes co. After i brought a water purifier. Even after complaining about the company i still received a fake watch... What is going on i am going to lodge a complaint against the co.in consumer forum thats it.. I know what a original watch looks like and they have delivered a fake watch for the second time. Provogue is a brand and there...

This dr aqua guard so called they don't have trained professional guys recruited in their service center and also not trained technician vecause this guys don't care for customers issues.
I have bought aqua guard when i called for servicing firstly this guys sendef technician very late. That is after so many days another thing i had told them service center guys to send their tecnician at 3 to 4 pm. But technician came in morning 11:20...

People concerned from bangalore service: suresh, vinay, acchuta, naveen, chandan, ambarish, mohan.

Worst customer service ever. They are not bothered once the product is told. Aquaguard is leaking from 15 days. Has spoiled kitchen cabinets. Still the problem is unresolved and they do no even want to replace it. Disappointed with aquaguard service. Do not buy their products...

I have purchased aqua guard geneus and installed on 15th nov 2016 at flat no. 204, radhe govind towers, block-1, near psr garden function hall, pothireddy pally cross roads, sangareddy, telangana. Pin code: 502295 by jyothi associates (Authorised service center for eureka forbes ltd.) contact no. [protected].

After a few days the booster pump stopped working. After a breakdown of 15 days, they changed a booster pump of less...

1) firstly, eureka forbes is not registering me as their registers customer.

2) the machine was under breakdown and not attended promptly for 4 times causing a total breakdown of 60 days.

3) so, i am requesting you to extend warranty for a period of atleast 60 days and pay me some amount as compansation for the inconvinience caused by you and forced us to drink unsafe water and subjected to mental tensions....

I am using aquaguard water purifier model maxima ro + uf.
The machine is under warranty.
Since 25/10/2017 the machine is not working. I have lodged complaint with service centre on 26/10/2017 but till date the complaint is not resolved. I have made several enquiries with service centre but till date my complaint t is not attended. Due to this i am facing severe inconvinience and really upset with the product quality and service....

I have an acquasure water purifier from acquaguard at my residence at
203 shubh trident, canal road, vesu, surat, gujarat
Since april, 2017.
The equipment is under a 3 years service contract (Signed on 25.12.2016). It has not been serviced since then.
The equipment was earlier installed at
38 maitry row houses
At the time of entering into service contract. It was later shifted to my current
Residence...

My vaccum cleaner is not working and i had placed a compliant, but only assurance is given fron service team and no body is attending the problem, even escalation has failed, when spoke to escalation team they say we will call back and nothing happen, then the same process repeats every time i call.
To make a salesthere representive will come in 1 hour but the service team will not respond even after 10 reminders. Hopeless. Every time...

Sir,
With due respect I wish to submit that I had purchased a new Aquaguard on 05.11.2017, from CSD Canteen vide Bill No-060314 dated 05.11.2017 11:10 AM (3 BRD Air Force Chandigarh). Till date the same is not installed at my residential address mentioned below. The details of my address was already taken by the Air Force CSD Canteen Officials and they assured that the equipment will be installed by next day. The matter was again...

Since from last one week we have been contacting telephonically to the office of acquaguard agency, margao & panajim regarding entering into amc of newly installed acquaguard at konkan rail academy, near madgaon railway station, margao goa, but till date no one has turn up. Kindly look into the matter at the earliest and arrange for amc for the said machine please....

Complaint number [protected] booked on 26.10.2017 not yet resolved.
Mother board issue. The engineer has not come.
Even customer care is lying they are sending an engineer.
But no one has come.
We have registered a complaint no. [protected] on 26.10.2017 for repair of our water purifier.
The engineer came on the same day and told that the mother board is to be replaced and it takes one week for mother board...

I have given complaint on dated[protected] for service of my ro+uv+enhance, but after 50 days, no engineer visit on my house for free service of my ro. As given by you 3 free service in a year by you.

This is too much time for a good company.

I have purchase the eureka forbes due to best company. But you guys are like a third class behavior. I am totally unhappy with you. I am going to the consumer forum for...

(This email was sent to eureka forbes support before 15th sept.)
Sales order number: [protected], customer code: [protected]

I would like to raise a request for the return of the product immediately. Trying to reach the sales person has been pain.

There are quite a few reasons for the unsatisfactory product:
A) product itself is not as per expectation.

B) excess amount charged is...

Aug 2017 we bought eureka forbes vacuum cleaner with price 14796rs. They delivered invoice bill after one month but product number is wrong.. We contact through customer care and technician phone number who gave demo... But no response... Till today.. We want correct details of invoice bill... We called so many times no response from company side... Worst customer care.....

I bought the water purifier genious + on 20/11/2017. From xpert ro systems. Kk nagar. Chennai. With in 20 days of time it started leaking. The actual price of the unit is 23490.00rs. But they charged 24000.00. Today one person so called technician came n tried to rectify it. But in the evening again same problem exist. So really i have a doubt that are they trained technician from eureka forbes? In the market they have very bad name that...

Hi,

Yesterday morning i have called to customer care for installation of aquagaurd and as per conversation with in 24 hours your executive will install the same. But from yesterday no one came in my house for installation. 8-10 times i have call to customer care and told them to sent some one for installation on urgent basis. But still no reply from your side.

I am really unhappy about your service.
br...