Eureka Forbes Complaints & Reviews

I have purchased water purifier on 08/06/2017 with in 3 month we are facing problem in water purity.

There is some smell kind of chemical in water. So i have register a complain at their call center.

After two days their service executive came. After checkup he said, sir wrong product has been sold to you.

Because your water is pure so that water purifier is not working. I said it is ro.
br...

I am using the above product last 6 years and last week, friday 14th oct. '17 i have placed a service request with aquaguard customer cell and one babu[protected] had contacted me and attended this service. By changing all the 4 filters assuring there will be 4 free service in future and totally charged rs.4, 950 (4, 650 + 350). After the service the project shows leakage and when contacted on saturday and sunday, this guy didn't turn up....

I have purchased aqua guard superb (Rs-20, 000) before two months. Now the purifier is not working. I have raised a complaint on 16/09/17. Nobody is willing to correct it. I have raised complaints several times again through the customer service helpline number. Today is 15/09/17. Ie. One month is over. My purifier problem is not resolved yet. I m regretting now for choosing aqua guard. I m living without ro water now. Now i am begging for...

Awful service i've received from aqua guard.
This is with ref to my complaint ref [protected].

I raised my complaint on 10th oct 2017.
I was assured that your rep will visit in 2 working days.
A rep came on friday afternoon 13th oct 2017. He checked the devices and assured that he'll come back in evening to fix it.
He didn't turn up for the entire day. I then had to follow up on saturday by calling...

Respected sir/madam

My self awadhesh chandra (A/c the oriental insurance co. Ltd.), i purchased aqua guard near about 2 year and every year properly changes the refill and pay the charges for a. M. C..

Your service vender told me that 3 to 4 servicing was free but till date only one visit after changing the filters and mess received that servicing done.

Kindly take the action its very serious...

I, ronak kumat bought aquaguard magna latest version from eureka forbes 28aug2017 for inr 18, 390. The next day when technician came for installation, he said that the filter is damaged and i need to call the customer care to replace the filter.

I was very annoyed to see a new product damaged, i filed a complaint (Complaint number [protected]) and i asked to replace the product or give my money back. They said they will send...

Eureka forbes integra lacks integrity!

Their after-sales service is very bad. We have an integra 7 and while it's fairly old, that's because we have maintained it well, did all the servicing over the years and kept it well functioning. Now that it needs additional servicing, eureka forbes has given up! So much to please loyal customers! Their service guys never show up for maintenance complaints, or if they show up they don't...

Have purchased dr aquaguard magna hd ro+uv (Nxt) origa on 20-jun-17. From 01-sep-17 onwards we are facing problem with product (Red light blinking). After that i have raised service request on 10-sep-17. Repeatdly we are facing the issue like red light blinkin, water leakes, pumb issues. Water tank is not filling. From the last 15 days my baby (7 months) getting clod and cough. Service request no: [protected]. Order no.[protected] customer...

Hello

We purchased aquasure ro+uv water purifier and we were anually twice the maintenance will be done free of cost but the maintenance people never turned up.
I called customer and raised several request but not helpful at all.
Everytime a new request is raised but no action is carried at all.

We receive a message that your maintenance is due and some one will be visiting but no one turns up...

I have purchased an aqua guard from eureka forbes with description dr aquaguard hd ro + uv. I have also taken extended warranty on the unit. My customer id [protected]. I have lodged a complaint with their service centre stating that the unit totally defunct. It is under extended warranty. Complaint lodged on 3rd october 2017 complaint no. [protected]. Technicians of the company failed to service the unit despite several repeated reminders....

Very frustrating to see that the customer care is doing nothing about getting the broken tap replaced for my Eureka Forbes Xpert model. They say that they're not able to find the original replacement part for this model and I feel let down by this brand. Do feel that buying this expensive product from eureka Forbes was a big mistake with pathetic after sales support.

I'm from Jaipur.

Thanks
Pratyush...

Dear sir, i am having a aquaguard ro, (Which is under one year service guaranty)
Which is due for service because of its filter blockade {may be}, there s no water coming through ro from last few days. I called a local (Gurgaon) customer care number ([protected]) (As on 10/10/2017), where i was assured a technician visit by same day. And i was told to wait for the same. But no one came. And next day (12/10/2017) i received a call from...

We have been following up with service centre and once they replaced a part, after which there is constant leakage from the pipe.
Though we have been constantly following up with their service centre for borivali area, there is utter carelessness.
We are highly dissatisfied with unresonsive behaviour and the novice technicians sent to carry out the work...

My ro reviva is in amc for two years upto november, 2017. My request no. Is [protected], visited by technician mr,. Raj narayan. He told filter needs to replace on payment basis. At the time of amc technician mr. Hassan convinced me that your machine is our responsibility and everything is free of cost. Now company refused to replace the filter free of cost. I contact to head office in mumbai and they realize. But even service center has not...

I have purchased a dr aquaguard magna hd ro on 27.9 2017. The sales person named sambhaji gauri came for demo. He didnot desribe me about the design of the filter. The storage cap of the filter is removable and the product not suitable to my requirements. I have not installed the product and want to return back the product as per their money back guarantee mentioned on your website. My request number is[protected]. I have called so many times...

I am using eureka forbes water filter and vacuum cleaner from 1992 onward and used to upgrade to newer versions periodically. The water filter now have is acquaguard gold nova water filter which was purchased 8 years ago. When the warranty period was over i entered into service contract and the last time the same was renewed for 2 years from 04.08.15. Previously they used visit on quarterly basis to check the filter. But from '16 inwards...

Dust bag was damaged and i am ready to buy the dust bag. For that eurekha forbes says need to raise a service request for rs500 and additional charges for dust bag. Customer care does not even know about the cost of the dust bag. Wondering why just getting dust bag i need to pay service charge of rs500. Seems this is really a theft happening in the morning....

Hello sir/mam,

Complaint number-[protected], [protected], [protected]
Cust-id: [protected]
Product name: aquagaurd superb

I bought a eureka forbes ro in january 2017. After the installation of the product we called for service within 2months. The service guy came and found that the ro was filled with lots of ants.
He explained the problem is due to wrong product design and the only solution...

We have aquasure, which is in amc with eureka forbs. They gave us first service after that it stopped working. We have been chasing them, however nothing is happening.

Very bad customer service.

Our request no. Is [protected] and cust-id is [protected].

Registered mobile no. [protected].

Address:

B-191, first floor,
Shivaji vihar, janta colony,
Raghubir...

Hi sir/madam,

Customer code : [protected]

I have contract (receipt no :[protected], date: 10/08/2015) with your company for the period from 10/08/2015 - 09/08/2018. The last service that i got was on 17/10/2016 and the next service is due on september 2017. But that service is yet to be received. I have complained 4 times through your helpline. So please look into the matter and do the needful at the earliest.br...