Eureka Forbes Complaints & Reviews

I bought ro in eureka cost 15, 890/- on 03/10/2017 it stops works from 03/11/2017, i gave a complaint person came in a day it was totally dead. Again i registered complaint on 07/11/2017 till now no one came for service. They sold defective product, i gave lot of complaints, service people talking arrogantly, sales people disconnecting call. Need replacement of the product with proper service or refund.
Customer id:80010505 compaint...

Requested service on 17.11.2017 vide no.[protected], allocated to technician mr. Sourav dawn (M-[protected]) who attended me on 18.11.2017 at my residence, gopalnagar, burdwan.
1. Repeatedly insisting me to go through amc.
2. Service is not satisfactory.
3. Claiming more money than the actual bill. Later said sorry for the mistake.
4. Not given money receipt (For rs.1150/-) and also fails the committment to be given...

Dear sir,

Aqua guard sales person installed ro hd without demo. It is not providing pure water as assured by him. He assured, it will provide water with 30 tds but it provides water with 160 tds. After several complain a plumber with sales person visited but could not solved issued as he is not a technician.

Now the machine is dead but they are not taking any response. Always committed to solve within 2 working...

Despite amc and despite several reminders to customer care, no one from the company (Eureka forbes) has even taken pain to attend the complaint dated 08.11.2017. My customer id is [protected] and my request no. [protected]. This has even forced me to buy a water filter, hoping that some day someone from the company will come and repair my aquagaurd classic....

I, ve purchased water purifier (Enhance model) of your esteemed company. It is regretted to inform that apart from making number of calls for installation no visit was made by your representative. After getting it installed on 07.11.2017 it gave trouble and leakage was observed. Since then, i, m calling service centre every alternate day but till date no visit has been made by any representative of your company. Only result i got from this...

This is with reference to purhcase of dr. Aquaguard (Magna). From day1 we are facing problems. First of all installation happened after 2weeks, that too vigorous follow up. Secondly we need to install additional motor pump for water which cost around 2500 extra. What is the use if we are purchasing after investing in such costly model. Now are facing leakage problem. Also taster of water is not good....

Ref : cust-id [protected].

Dear sir/madam,

I have purchased "reviva ro system" way back on 23rd nov 2002 and taking amc regularly since then. The current amc is also applicable till dec 17. We had been feeling safe with respect to water quality by paying amc charges to eureka forbes from last 15 years.

Recently our family started having stomach problems and the taste of water also became salty....

Mr. Raman venkatesh,

This complaint is with respect to the amc renewal provided on 15/10/2017.

The serviceman dismantled the entire purifier and we got more problems then what was previously happening. He did not fixed it back properly. Water was leaking all over the place.

After spoiling the purifier, he even stole an extension which was fixed. We complained to the service centre 5 to 6 times...

I have purchased eureka forbes vacuum cleaner 5 month back with 3 year warranty.
Now i have complained 4 times since 24 oct 2017 all the time company customers care executive gives me ref no. And assurance but no body came for product servicing.
Ref no. Are
[protected] on 24 october
[protected] on 2nd november
[protected] on 9th november
[protected] on 16th november

Still my complaint...

The aquagard.. Classic model.. Is not working well. Only drops of water comes out. It takes 5to 6 hours to fill a small container.
It is covered under 3year amc. Now the local office is not responding since 5 months. Please arrange as quick as possible.

Please guide your persons in charge of maintenance to visit our residence qrs no 5 r 4. Professor colony. Vssut burla.. Sambalpur... Between 4pm to 8pm. To maintain...

Hello,
Few weeks back my 6 months old water purifier got complaint and i registered service request, after that few days later one person came and check my aquaguard and he told me that it's adaptor got complaint need to be replaced... And he told me will come back soon after 2 days... But till now no response from him... I called him and he is saying he doesn't have that adaptor... I really fedup following up with these guys... No...

My water purifier needs servicing and the pipe is leaking. Called your toll free no. But till date no response. It is almost 3 weeks since.. I have signed service contract with your company a year ago and the technician who attended promised to check the appliance whenever there was a problem. 3 weeks ago the pipe started leaking and also the music stops suddenly and restarts,
Why?? So i called the toll free no. Twice and they assured...

As i have taken amc services for two years of rs. 8100.00 from aquagauard for my aquagauard reviva, but as my address change i inform to aquagauard costmer care on august 2017, for my filter change and services to new address, after that i regularly call calls aquagaurd costmer care more than 20 times & every time executive tell services will do within 2 days by aquagaua d technician. But till now i waiting for aquagauard executive or technician...

I purchased aquaguard magna hd ro+uv on 28 december 2016 by your authorised dealer in my city.. I paid 18490 for my aquaguard magna hd ro+uv.. After 8 month a green light is start burning in spite of blue i called the authorised aquaguard technician for solving the problem. When he opened my aquaguard magna then he find that my uv chamber is missing ldr which is inside the water tank is also missing sv is not working well.. He solve the green...

I was sold the latest water purifier on october 23rd 2016 by a sales person who brought the machine himself and came and installed it. It stopped working within a week. Ever since we have been calling and complaining and no one is bothered. One guy came and checked it and said some part needs replacement which is not available. This is within the 30 day money back warranty. Please refund the amount or issue a working machine!! This is urgent!!...

We were purchased aqua sure ro+uv (Aquaguard) at arani town two years back. However last june’ 2017 we were requested service complaint at vellore regarding ro purifier not functioning. Service technician visited and replaced the membrane and charged inr. 3825 even not measured the water hardness level. After replaced membrane from day 1 ro purifier not fuctioning well and issue still not yet resolved. We have again tried service technician...

I had purchsed your ro eureka magna ro plus uv two years back. From last two montha i am tryibg to contact your servicr station for renewal of amc. I have appkied it online also. But i am feeling that it is very tough for you people to get amc renewed. Some day or other day i am receiving calls grom your team that they wll visiy my home for getting amc renewed buy noone is free enough to come, i suppose. Last week i was told that before renewal...

Below is the copy of complaint sent by mail to customer care. It was lodged on 12/11/2017. It has neither been attended nor acknowledged.

I have 3 years of amc expiring on 04/03/2020.
Ever since you have outsourced your services it is very difficult to get any issue solved nor the franchise is helpful.

I lodged a complaint with the local franchise on m. No. [protected] on 30/10/2017 at 1 pm. But upto now...

As per contract receipt no.26552085 dated 25.08.2016, eureka forbes is supposed to provide maintenance service of water purifier for two years. But, they did not turn up for required service after 25.08.2016. I have contacted the said company over phone to provide service as per contract. But, still service not provided. Company is not responding properly. As such, i have been harrassed....

I bought a car air purifier (Aerogaurd fresh) on 19/10/17... Useless product.
I bought it from their dealer in noida sangam electronics sector 18
The company website says 30 days money back policy.. After numerous visits to the dealer and a lot of phone calls to eureka forbes customer care (Which is the most useless in this country) nothing has been done.. Customer care says the dealer will take it back the dealer says speak...