Eureka Forbes Complaints & Reviews

We purchased the water purifier – aquasure, of eureka forbes with a belief and expectation that we will have a pleasant and safe water drinking experience. But it is highly disheartening and irritating to bring to your notice that this particular product has been a big dissapointment. This bad experience has come twice within a span of just 1 year of purchase.

This machine was purchased on 21st may 2016.

Moreover...

Complaint regarding product =dr. Aquaguard / bill acknowledgement no 111242 / dr. Ag magna hd ro / slno= [protected]. Mfg=jan/2016/ customer id= [protected] / our complaint numbers r [protected]/[protected]/[protected]./ your sale person = sithanandham-[protected]/ purchased on march/ 2016.

now the subject is = our product is not doing the ro process = as per warranty, the product should be taken care through free service...

Please find attached the contract receipt jointly signed by undersigned & customer service representative of eureka forbes limited.
The undersigned has installed an aqua sure crystal water purifier at home.

It's almost an year completed since we signed the contract, no one from eureka forbes has visited to do routine maintenance i. E. Filter cleaning or filter candle replacement.

Repeated calls (In december...

The customer care people and internal processes of Eureka Forbes are useless. I have shifted to Hyderabad and have called customer care of Eureka Forbes at least 10-15 times, everytime i get a response that someone would visit my place in 2 days and then no one visits. Spoke to someone on chat as well...don't know what to do to get this installed...if these people are not interested for installations, then they should take back machine so...

3 months before i paid rs7900/ towards amc of my ro enhance but the quality of water is very bad, as highest tds is there after filteration for which i have already lodge complaint with consumer court, now i am going with press-naresh katyal, faridabad-121006, so it is again requested to rectify or face legal complications, as i am consuming the bad water which is not good for health...

I registered a complaint request on 27th may'17 for my aqua guard purifier Superb RO+UV+TDS filter replacement.
Initially I was assured to get the service done on the same day.
However even after repeated calls (everyday twice) by me to the customer service no technician ha contacted me till now (01 June'17).
Today when I again made a call I got to know that the request was assigned to the wrong agency.

Is...

We have purchased dr aquagard magna hd ro on sept, 2016 after one months its not working and it worked well after repair by technician. But after few days again same issue within these 7 months period i booked the service more than 4 or 5, last week only i seviced this week again its stopped working. There some major problemin system itself, so better exchange my purifier or return my cash......

Dear sir,
This is to inform you that i santosh had made a request for new installation of my aquagaurd. As asked by aquagard online customer service for alternate number i have given my wife no.
But now i am getting false call or missed call at midnight around 1:30 am. By the same person.
I want to take stick action against such such person who take female no. Through company and am afraid that he might share this no.br...

Dear all its a humble request to every one to not to buy Eureka Forbes (Aquaguard) water purifiers as they are just selling product and not having stock of Filters since last one and half month which is actually not at all acceptable getting same answere daily filter is not in stock it will come. So they want us to drink un filtered water which will create health issue specially in 45 degres temperature (Summer) Actually government should...

I have been using aquaguard product for more than 10 years now and opt for extended warranty services everytime. This time when some problem happened even after repeated complaints and calls noone is coming for servicing. The customer care person on the call will register the complaint and say that in 2 days engineer will come to check and resolve but its been more than 45 days and nobody has visited for checking.
1) complaint no-[protected]...

I am a owner of devansh enterprises (Franchisee of efl). Which is in gonda city up. I had billing of 11 machines with amount of 132000 by (Demand draft). I was made my dd on date of (11/05/2017) and i have transferred that {dd} before rate increasing. So why i will pay increased amount and i why your company is not sending my machines?, pls do something on this problem and give me some resolution on this as soon as possible. Thank you...

Dr. Aquaguard Genius plus was purchased from online site of Eureka forbes on 16th of May where delivery was promissed till 20th May. Till date no product has been reveived at mentioned address. Online complaint was also forwarded on company website but till date no action is initiated by Eureka forbes. Later on customer care was called for tracking the said water purifier package, but in reply eureka forbes said that delivery is already done...

I called aquaguard water purifier for demo in morning, they came that day evening itself. And after half an hour discussion with the product they took a application form to fill my details, i asked them what is this form for, they said it is not for booking product it is just for allotting your model for you because that model is in demand they said. After filling the application in the next page a he filled a small bill and said...

I have water purifier, it got some fault, so did complaint to customer care but i dint knew it will go like this,
I did complaint on date with respective complaint number
Dates: 17.10.2016-[protected],
Date-03.11.2016- [protected],
Date — 11.11.2016 -[protected],
Date-23.11.2016-[protected],
Date-08.12.2016-[protected]
Date-23.12.2016.[protected]

Nothing happened, customer...

Hi
Iamfrom indore, i have a water purification unit i. E
Megna ro+uv
I had purchased a amc on 10/06/2016 contract receipt no: 10, bill no. 25683815 wherein it was informed that i will be provided with 04 services in a year.
Till date no one came for servicing ever
I had a problem in december 2016 of hot water coming out of the machine, so i
Called up the technician and rectified it on 21/12/2016....

I was in Need of waterpurifier so i have taken information of the same from other Brand. i.e Kent, Tata, HUL.

When i have asked the same Info with Aquagaurd on Phone the details was shared to me, but the same day @ 10:30 PM the sales person has came to my home to book the order, after negotiation i felt the cost of the product is High compare to other relevant brand with service & cartage cost. the sales person left home @...

Dear sir/madam,

I am writing the issue i have been facing since day one. (Pathetic service and customer call center, not trained staff and service engineer, product is also not good)

Here is the list

1. I purchased product in sept 2016 but i didn't got delivery at my door step. I have been asked to visit nearest taluka place (Sangamner) to collect it which was 17km from my home town.
br...

On thursday, 18 may 2017 8:52 am, rohit krishna wrote:

Rohit krishna,
Advocate & notary public.

Address for correspondence :
Old no.22, new no.41,
Mint street, first floor,
Chennai-600001
Cell phone: [protected]

Rpad
[protected]
To
Eureka forbes
Service headquarters
Bangalore
[protected]@eurekaforbes.com
Sirsbr...

I am using aquagaurd royale for the last 15 yrs. On 9/5/17 i booked enhance green ro. I made full paymentof rs 13990/- (Receipt no 379) to m/s k b enterprises 233, hakikat nagar, near gtb nagar, delhi-110009., its authorised dealer.
From 9th to 13th he did not supply it.
From 14th to 22nd we were out of station.
From 23rd onwards again we were reqested the dealer to supply and commission the ro., as we were forced to...

We have taken 1 year contract for eureka forbes and we have not been served accordigly.
We are calling to eureka forbes from morning and observed that all the customer care officers are only refistering the service request numbers and no one is attending the customer.

The service provided by eureka forbes by surprise is worst and we are experiencing the same....