Eureka Forbes Complaints & Reviews

this to complain that i have purchased aquasure n now it requires cleaning since its parts r bit difficult to clean about which i need to know frm ur sales people. i have called them several times n told them to show us how do the cleaning, but no one has come yet . ur customer service is absolutely bad n worst, no response to customers complaint n the company do wrong commitment. kindly pay attention to my complaint.
mrs.veena prakash...

we entered into servicing contract for water purifier purchased from eureka forbes ltd. contract was entered into april 2008 and servicing was due from july 2008 i.e. one year after date of purchase. we waited for a month for service and have made around 10 calls to eureka forbes ltd. every time a fine promise is made for servicing of purifier but servicing is not done....

Hello Sir,

I got the AMC done for my RO purchased from Eureka Forbes. I didnot see any service done for the initial 9 months. In the whole tenure of one year, only one service was provided after calling them repeatedly. Whenever I call them, they insist me to renew the AMC so that I can take further service from them. I paid about Rs. 3600 for the AMC, which is not a small amount.

I am really shocked to see...

About 3 to 4 months ago I had bought Aquaguard Goldnova Model, no body has turned up for routine maintenance. Water purified through it sometimes seems to be dirty. Please send someone for checkup.

My address is;

401, Chariot Apartment,
Near Bijal Building,
Opp. Shahani Colony,
Near Mulund Gymkhana,
Navghar Road,
Mulund (East), Mumbai 400081.

My Present...

Sir,
i have taken a service contract for 2years period from 10/03/08 to 09/03/2010 ( for my water purifier ( contract receipt no : Ag 96 B)I am in Pondicherry the fellow who gave the promise is G.g.Savier.
i called them to rectify a complaint .i gave call for many times till this time they never came to rectify the thing.in this case i dont want their service so i like to withdraw my contract.such a irresponsible company i...

My Acquaguard Water Purifier is not functioning since dt.[protected] and a formal complain has been registered with the Franchisee, M/s Mahavir Enterprises, near S.B.I, Titilagarh-767033 vide complain No. 349 but no action taken by the agency. As it is a health oriented product, I have physically persuaded the firm again to attend the complain but to no avail. If this is the service condition, then I have no choice than to shift to other...

IT HAS BEEN 2 1/2 YEARS SINCE I PURCHASED THE WATER PURIFIER FROM SAGAR STORES, GODAVARIKHANI(I HAVE PURCHASED ON 19.05.07)PHONE NUMBER OF THE DEALER IS [protected]. WHEN I CONTRACTED SERVICE CENTRE FOR SERVICE AT HYDERABAD THEY TOLD ME THAT SERVICE CAN BE HAD FROM THE SUPPLIER . WHEN I CONTACTED THE SHOP WHERE I HAVE PURCHASED THE PURIFIER SINCE PAST ONE MONTH THEY ARE NOT RESPONDING AND GIVING NO REASONSFOR THE SAME

IF THIS...

Last year i brought this Aquaguard Compact .During this time i've faced the same problem number of times.The red light starts blinking and the machine stops giving water.The serviceman who came to attend the problem, did minor adjustment of the resistance of the sensor and the machine was working fine.But recently when the same problem arose, the serviceman has put a jumper across the sensor i.e he has bypassed the sensor.So now i doubt...

Please note that i had complained about my Aqua Guard not working and i have taken a service contract from Eureka Fobes ( Contract Receipt No[protected].
I have been complaining to them since last 8 days ( 14th August 2008) and then also it has not been rectified till now inspite of the initial promises made by them on the service line.

I have callled their Manager Kuldeep at [protected] and Aradhana at [protected] and...

NOW IT IS HURT ME THAT, I MADE ME A CUSTMER BY PURCHASING A AQUAGUARD TOTAL SMART RO DIRECTLY FROM COMPANY, THE MAN WAS KIRAN POWER CODE NO IS 9018069. I INSTALLED THE M/C AT MY HOME ON 14TH JUNE, FROM 18TH JULY I FOLLOWED WITH EACH NO FROM EURO HELP LINE TO SALES OFFICE.EACH TIME THEY ARE REGISTERING COMPLAINS GIVING ONE S/R NO ARE 51489649/DTD.26.07.08 &57643027/DTD.57643027, BUT NOBODY IS COMING TO US FOR HELP .I AM CONTACTING AT EVERY...

i bought a aqua sure / supreme 3000 model water purifier s.no 013453 on 25.07.08. from eureka forbes direct sales associates VEL AGENCIES UDUMALPET.on the very day of installation water started leaking from pipe. after a no of calls to the sales executive Mr. Jagdish, [protected] the product as inspected and the container portion was taken back by the sales personnel. Even after a no of calls to the sales executive which was not attended and...

Dear sir,

i have lodge a complain several time in Eureka forbes service centre, the have also provided a complain number being 132 on 11.08.08 but till date no response was give by the company.
Ihave also call the call centre and the local no i, e, -[protected] of Asansol, but till date no response was given by the service provider.
Eureka forbes is a very REPUTATED brand, and we cant accept this type of service...

PRODUCT : AQUAGUARD I-NOVA TOTAL WATER PURIFYING SYSTEM
INVOICE NO : 012615
PRODUCT SERIAL NO : 2008478
DATE OF PURCHASE : 19-JUL-2008
PRICE : INR 8850
SALES REP NAME AND TELEPHONE : DINESH SINGH [protected] (EMP CODE 9004216)
COMPLAINT NUMBERS: 80510924, 80503475, 80506117

REGIONAL SERVICE CENTRE : DWARAKA, DELHI TELE:[protected]

THE PURIFIED WATER COMING OUT OF...

Very Bad Service
Sir,

I am Sri Sanjib Das, residing at 45/20 Botanical Garden Road, Po: B. Garden, Howrah-711103, WB, had purchased one Auqa Guard Nova water purifier product from M/s Eureka Forbes Ltd .For the last three months most of days the machine was out of order. I have complained several times (more than 45 times) to my local servicing office of Eureka fobes. My machine is under the service contract of...

Ro system not working ph value of water is acidic even after repeated reminders and telephone calls the system is not rectified. Water purification system purchased through local dealer m/s pashupathi enter prises vide bill no 51 dated 24.04.2007. The said enterprises now changed the firm to r s enterprises situated at dibiyapur in front of our colony gail gaon dibiyapur auraiya district utter pradesh. The said franchise is in under kanpur...

We had a Aqua Guard water purifier from Eureka forbes in our home. We purchased it two years before.
Now we had some problem with it and we are trying to contact the service cnter people from two weeks.
I have tried all the numbers given for servicing, some are not working and some are not responding.
Always it is giving number busy or nobody is answering the phone.
Last week after many trials one person lifted...

Date : July 21, 2008

To,
Managing Director,
Eureka Forbes Ltd.,
Kokan Nagar Cooperative Housing Society Ltd.,
Prakash Narayan Kotnis Marg,
Mumbai – 400016.

Fax :[protected]

Sub : Forbes Crystal Water Purification System

Dear Sir,

The above machine manufactured by your organization is installed at my residence A-301,...

Aquaguard has a pathetic after sales service. It has been a week since a request for installation of Aquaguard was lodgged. Everytime you call the service centre the person assure you that the installation will be done by the end of the day. But no one arrives. This is really very bad for a big company like this. PLEASE LOOK FOR OTHER SIMILAR PRODUCTS THAN SPENDING MONEY AND TIME ON SUCH A CRAP THING....

We have purchased model of aquaguard total NF last year but the product is pathetic and we are really dissatisfied with the service provided by the company.it cost us about 14000/-Rs which is now taking on our nerves.The product at its initial installation was creating problem and till we have not paid the money the salesman were coming again and again to our home to check the machine but as we paid the whole amount we wre fooled. they told...

I have purchased a Aquagurad Total RO from Mr. Rajeshwar/ Mr Manoj Prasad, ASif Ali Road, Delhi office of Eureka Forbes on 23/05/2008. The above said equipment was not working properly since installation . I have already logded the a lot of complaints but no one is ready to listen. I have complant to Mr Manoj Pandey, Branch Manger, Asif Ali Road also but problem is still there.

I will request the senior mgmt of Eureka...