Eureka Forbes Complaints & Reviews

We had brought a new water purifier and after a year the machine stopped working When we contacted the customer service the reply was not good But atlast we got it right

After just two or three months the machine again went to trouble When we contacted the a Eureka forbes service shop We didn't get the right They forced us to take insurnace for the machine but never had they shown any interest in getting the machine right...

Hi

I' have purchased a water purifier from your company EUREKA FORBES 10 days back, MODEL- AQUAGUARD TOTAL I-NOVA, I have called up at Eureka office(New Delhi - Greater Kailash Part-2) so many times for the installation then after 3 days it was installed in my house by a plumber("Rakaesh Singh") at afternoon time, I specifically mentioning this afternoon timing because I want to convey that at the time of installation,...

i have bought the vacuum cleaner from the eureka forbes with life time support for the product.

the hose pipe, the whole set is totally broken.

when i contacted their bangalore office 10 days back they have informed - will call me once they receive the material.

today, when i called them on[protected], they dont have the stock. again they said -will call me once they receive the stock.
br...

I purchased an Aquaguard Classic Water Purifier 2000 for home use. From the very next year I opted for AMC for that product. This year I experienced really really a bad response from the company. In August 07 I registered a complain of breakage of plastic clamp holding the candle filter. Then on 30th November 07, I registered another complain to change the UV chamber because it developed a hole through which water is continuously leaking....

sir i purchased Aquaguard RO frm your company agent but when i complained about general checking after 1 month and odd they did't turn up this the way your technicians are handling customers...

I have Purchased Crystal water purification system on 27/10/07 after using it for one week all my family Suffered from sour throat & throat problems there was also bad Odour in the warer after Complaining the Represantative Came to my house & Cleaned the filters after another weak the problem stil Continued after addimating the problem the Company represantatives replaced the unit with new one but stil the problem of bad Odour Continues...

we have purchaged the vet &dry vaccum cleaner at your end on 9/07 through your rep, mr,venkat there is no proper responce by person or cell phone kindly instruct the person who have delever the instrument to my residence art arkere bannareghatta road with immediate effect other vise we have to go to rignt to information act of 22/2005 withg immediate effect your bill no/016238/dt;13.9.2007 my cheque no 313378 dt;13.9.2007 the person...

I bought a Eureka Forbes water Purifier nearly 8 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. Then suddenly my machine reported some fault. I made a complaint to the toll free number and they gave me a code number. They told the same day a person would visit me and solve the problem....

i have a purchased of eureka forbes spring fresh ro on 29.1.2006 vide bill no 17 dt 29.1.2006 from j.k. marketing udaipur.unit no 8003729 my filter was damaged before gurantee period my ro is not working well . because the filter is choeked the deler is refused the change of filter. i was purchae of eureka forbes spring fresh the j k marketing said to me one year waranty of ro any probelem is found in ro i will change the every parts and...

hello,
I am SHUBHA MALIGE residing at 103, anugraha layout , near vijay bank apartments, bannerghatta road, bangalore-76. we purchased eureka forbes E-boiling water purifier 2 years back. we need to service water purifier.
so I kindly request you that immediately send any one for servicing .my contact no is res[protected] and mobile no is
[protected]...

I am totally disgusted by the pathetic service provided by Eureka Forbes and I have decided that I will never ever buy any products and will never recommend any one to do so.

I had purchased an Aquaguard water purifier 1.5 years back. Since the last 1.5 years, there has been no after sales service in spite of repeated requests. Also, yesterday when a technician (Ramashankar Pandey, Employee Id:[protected] came after 1.5 years,...

Respected Sir/Madam,

With deep regret and concern I am stating my complaint regarding the invoice I have received from you. I have purchased a water purifier e boiling plus from your esteemed organisation with paying Rs 8500/- on dated 26.12.2006 from agent Arup Datta.After requesting many times for invoice I have received a invoice of Rs 6500/- of classic model.
It seems that it is "GROSS VIOLATION OF TRADE...

I have complaint about not getting my valid paper of vacuumcleaner ( purchased in June'07 ) from Kharakpur center(West Midnapur, WeatBengal) .

My previous mail is coppied in the bracket :
(I purchased one vacuum cleaner from Mr. Jitendranath Mandol ( The C.S.S. of EUREKA FORBES at Haldia, east Midnapur).

On June'07 as two installment basis which has been cleared in 26th July'07 . Till...

I purchased aquqguaed i nova on 13 / 2 06 , at Suratgarh , Rajasthan , India.
purchase invoice no is 0822 dt 13/2/06, (which is by mistake it should be 13/2 / 2007 as my cheque no 994300 of ICICI Bk Amritsar branch is dated 16 / 2 / 2007 which confirms the mistake), while purchasing i was told that i will get free warrenty and service for rest of life of filter.
but till date i didnt get ay warrenty book / card as promiced,...

when i start my purifier it lights all the colour lights but purified water is not coming....

Complaint date 18.09.07

1600
job sheet no 32034
date 18.09.2007...

I hv Royal Model aquaguard under amc,the person who comes for servicing is poorly equipped.These people should be provided with:
1)small/handy vacuum cleaner to clean up the insect/dirts from inside the machine.
2) cleaning agent to clean up the synthetic body inside and outside.
3) cleaning brushes to clean up the corners.
4) stoppers required for the tap.
5) soft self adhesive tapes to seal up the borders...

I am using borewell water.On 7th Oct 2007 i installed Aquaguard classic-e boiling.Before that i asked them to check the supplied water in their lab and provide proper arrangements accordingly.Even after repeated request to the salesman nothing has been done.


This is for your kind information and necessary action.Thank you....

Hi,

Please improve on your service .....since last 5 Months I am following up with EUREKA FORBES HELPLINE for My (Aquaguard i-Nova) Service request. 4 to 5 month's back I had registered one complaints (L****), Till date no one has attended the complaint. When today again phoned HELPLINE (4th time called HELPLINE since last 4 to 5 Monts). Today they assigned new URGENT complaint no (L****).

I do not know...

We have been following up for repair of the water purifier of the company which is under maintenance contract from 2006 to 2008, which is not functional from the past 2 months.

However, for the current year 2007 the company has not bothered to service the water purifier as a result the machine has stopped operating, We have been repeteadly calling them their call centre since the past 1.5 months and informing that their technician...