Eureka Forbes Complaints & Reviews

I have purchsed a water purifier from Eureka Forbes in 2006 on my son's name (Master Advait Pillai)& have entered in service contract from 24/9/06 to 23/9/08 by paying Rs. 1640/- through cheque no. 156044 1t 1/10/06. But nobody from company /service agent has reverted to me for service, even after repeated requests & complaints to customer service or service center....

Please go through the conversation between me and eurekaforbes
by mail, its self explanatory matter. Please start reading from the bottom of mails.
In short i have not received my payment till date from the company
after complained in the month of February.

regards
usha

[protected][protected][protected][protected]

From: Sharma, Usha...

Dear sir,
I have complained about the Severe leakage of the equipment our Aqua guard water filter ST 2000 since 4 days and every time on telphone they say they will send the technician and sofar no one from the company has come to repair this.

Kindly arrange to send the technician to repair our Aqua guard.
Thank you

Your's
Dr Mahantayya V Math...

To whom so ever concerned,

Dear Sir/Mam,
I Vishal Sharma would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model Compact Cartridge since yrs.We are on an annual service contract that we annually renew.

On the 8th of May i called their helpline to complaint that my aqua guard was giving me trouble it keeps going off every few minutes & i cant fill any drinking water...

Dear Sir,

I had submitted a Complain to you on Aqua Sure ( Aqua Guard ) non-electric product, dated 8th May 2008 evening around 7:00 PM .
The product was purchased on 11/11/2007, Its not even 6 moths the it started giving problem 4 times, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that...

Sir,

I had purchased one Auqa Sure ( Non-Electric ) water purifier product from M/s Eureka Forbes on dated 11/11/2008 to sucure my family from getting better drinking water, But the water filter started giving problem from the very next month and the same was informed to the M/s Eureka Forbes office in Kolkata, They had send there staff and got the problem solved temporary, again it started giving problem after a month, They...

We have been using the water purifier from Eureka Forbes Model "Royal" for the last so many years. The product is under AMC with Eureka Forbes. The machine went out of order on 24.04.2008 and the complaint was registered on 25.04.2008 early morning. After so many repeated calls and reminders with the call centre, the complaint is not attended till now. This was also reminded to the In-Charge of Customer care on 02.05.2008 and she...

I have Purchased On Water Purifier from the BIg Bagar on the 16/04/2008, But noboady came to install the purifier at mt residence after waiting for the person for 3day Ihave installed the purifier by My self. immedately after installation there is a lickage from that Purifier so I log the compain with the Help Line No.39883333, the person who attanded my call provide me a complaint No M53943. from that day to till date i regularly calling...

I have purchased an Aquaguard water purifier and have an AMC for the period from 08/08/2007 to 07/08/2009 (Contract receipt number AG 96B[protected]. The purchase was done in Jabalpur, M.P. at the address 59 J.D.A 2B Scheme, Nalanda Vihar, Tilwara Ghat Road, Jabalpur, M.P. Contact details[protected],[protected], or [protected]

Till date only one servicing has been done after repeated phone calls. The last servicing was due...

On 24/02/08, I entered into 3 years service contract for my above Aqua guard ST 2000 Water purifier. I was told that if I enter into 3 years service contract they will repair/replace any part that develop fault and hence paid Rs.2550/- by cheque vide their Contract Receipt No[protected] dated 24/02/08. I did not realise that I am being fooled by their false assurances. Since last 20 days the purifier is not working. One service men attended...

I recently shifted to new house in Pune outskirts, and to best of my knowledge bought Aqua Gaurd Gold Nova product. Find below the list of problems i faced and still facing.

- the product delivery was late by week.
- the plumber which came to fit the machine, cant fit it properly.
- after fitting it somehow, we found the machine was leaking, and service technician was called to fix the problem.
- after...

EUREKA FORBES company has pathetic service.. we had registered a complaint with them saying our aqua-guard is not working properly. i initially called their euro helpline on 16th April. there the lady said she was new and did not know how to register a complaint . then i called their office in koramangala, b'lore. they said they'll send the technician asap. but till date no one has turned up. its become a routine for me to call...

I have an Aquagaurd water purifier bought in 2002 in Delhi. The model is classic and i have been regular as far as maintainence is concerned and recently after getting posted to Gorakhpur i got AMC done .My whole family has not been keeping well so i got the water from my Aqugaurd tested and was shocked to see loads of gut bacteria at very high unexpected levels. I contacted the local Eureka forbes guys 2 weeks back and they took water in...

I have a Eureka Forbes Water Purifier-Compact Model which is under AMC with a franchisee of Eureka Forbes in Sriganganagar in Rajasthan. Despite repeated complaints, the representatives of the franchisee has failed to respond. Every phone call to the franchisee- [protected]/[protected] ends with them promising that the representative will arrive immediately, however despite 3 complaints they have failed to come.

The company...

Hi
I purchaged Aqua Guard of Eureka Forbes one shop in marathalli . The person came after 1 week to fix the Aqua Guard in my home after so many calls to him, even the shop owner is also not caring about the customer.
we are not able to feel the difference in the taste of the water with before or after installing the Aqua Guard . It's a 2 litre one .
please advice us whether to do any adjustments in the flow of...

i AM SORRY TO SAY THAT FOR A COMPANY LIKE EUERKA FORBES THE HANDLING OF CUSTOMER COMPLAINT IS NOT SATISFACTORY. AS SUCH I REQUEST THE CONCERNED TO TAKE UP THE MATTER WITH YOUR RANCHI JHARKHAND OFFICE....

Aqua Guard water filter HAS WORST CUSTOMER SERVICE...

At our residence aquaguard water purifier has a leak which was checked by a mechanic from the authorised service dealer in December 2007. This purifier is under AMC for two years from 15 Jan 2007 upto 14 Jan 2009. The component which is needed to be changed is the back flush cap.

Repeated calls and complaints are of no use, they are blatantly shameless and for so many months they have been ignoring our calls.

Is...

1. Does not working properly, the fall of water is very slowly...

My Forbes crystal water purifier is nonfunctional which is under warranty. A complaint was formal complaint raised on 31-mar-2008 Complaint no 80246624. on customer helpline no:[protected]. & my no was provided .
Till today no service engg has called back. I have called the helpline line about 6 times after 31 mar, who only assure me that some service engg will call back.

santosh Poojary
:[protected]
Alt...