IFB Industries Complaints & Reviews

Hi,

My name is Chandrashekar S from Hyderabad. Even though we have taken the AMC till 2017 for our washing machine the service centers from Hyderabad have been calling us on a regular basis (every other day) and wanted us to pay the AMC charges as they say that they have records till 2016 only.
Today is the 7th time there was this person from Dhara Service Center, Tarnaka, Hyderabad who came (barging each time into...

I had purchased washing machine . Which was damaged piece complained to dealer dealer connected the call to company representative whose name is Mr revannna abused me and threatened me .this matter complained to company also company is not taking any responsibility. Company is using goondas to treat the consumer.please consider this matter and kindly help the consumer. this company is holy responsible.even complaining also company is not...

Dear Sir,
This is related to the complaint filed for my model "TL65SDR" (IFB) which i initially sent my complaint six weeks back on IFB customer care, then the technician came from "DELIGHT SERVICES" and checked the issue and that complaint number was "[protected]", for almost two weeks i got no response from the above mentioned service centre and then calling the main service centre of IFB, got to know they resolved the problem without...

Dear IFB,

This is the complaint on IFB-Point Sidhapudur, Coimbatore, Tamilnadu, India.

My name is Sabari. For my cousin (RadhaKrishnan, Kuniamuthur, Coimbatore, TN) I recommend IFB washing machine, Since I was using IFB for last 5 years.

We went to IFB-Point Sidhapudur, Coimbatore, Tamilnadu, India. to order Serena 6KG.

I don't get any good response from the sale person or from...

Past 6-7 days, no action and repair done by IFB even after multiple reminders over email to IFBCRM Team

Poor service response and attention by IFB Team even during warranty period, can't imagine their service support after warranty expiry period.

dated 13-Jan-2017, engineer came and he said problem found in Drum / Rubber which he will replace by 17-Jan-2017 (being pongal holiday), but no response even after his...

The machine is giving a drain error message on screen. We have applied the measures given in the user manual but no improvement is there. Firstly it refused to spin and now when its spinning, the water is not coming out. We also tried to reach to your care services but no helpful response. Its been 3 days that machine ain't working properly. Please take a little intiative to help your customers....

Service technician visited home and within 5 minutes he informed the pcb (Board) failed. The cost of new board is rs. 4000/-. We paid the service charge of rs. 575/- for which report is not provided. When enquired the reason for failure no answer for it. Irrespective of equipment is in warranty or not, there should be a reason for failure so that customer is aware of it.

Also i spoke to your ifb ms. Harshali, where in she...

While doing normal service of my IFB Washing Mc (Under AMC), Technician charged 750/- for simple belt and gave a generic receipt. How come a Rubber belt costs that much and why there is no MRP written on the product. Receipt given by technician is not in the name of IFB and no VAT no. How can we be sure that he charged right amount and appropriate VAT went to Gov. I am planning to approach Consumer court as I am not sure if IFB people will...

I brought washing machine on 30th october 2016 and the washing machine stop working within 1.5 month i am really disappointed with the service and the product i want that company should change my product because they already fit the board in machine still i m facing issue like all functions light are on and time does not showing that how much time it takes to wash. So i thought this brand product is good but its not i will never ever suggest...

I have bought a ifb dishwasher neptune sx1. I have used this machine only four months after that it got repaired due to inlet tube failure.

I had reported regarding the issue to ifb customer service. After two weeks couple of engineers came and had a look into it and they confirm that the inlet tube has gone. So wait for few days and we order a new intel tube and change the repaired one.

But three months gone,...

I call on[protected] at 13-Jan-2017 for my Ifb Washing machine customer service representative said that problem will resolve in 2 hours but not resolved, again I call 14-Jan-2017 said again same as before not resolved yet.My machine is under warranty please resolved this issue soon sir.
Customer Name - Shiv Sewak Singh
Serial No[protected]
Model No - Ext.plus
Complain No[protected]
Reg. No- [protected]br...

I received this text message over a week back when my IFB front loading machine was delivered by CROMA.

"Your ticket No. is [protected]. IFB representative will visit shortly."

However, I am still waiting for the IFB representative to visit me. The service centre has been rude, unprofessional and non-responsive to repeated calls. I am utterly disappointed by the complete lack of professionalism show by IFB and...

Nov18th-[protected] complaint was raised to look into the issue faced by the ifb washing machine .technician came, analysed and said pulsator might be the problem ticket closed(without my concern).
Nov 19th-[protected], none came but complaint was closed without my knowledge.
Dec31th-[protected], for the same issue came the technician took the pulsator 3 days later still yet to be replaced .
Service Contact:
[protected]br...

Dear Sir,

I have made a compliant on 9/1/17 ticket no [protected], till now no person came but i got a message like it is resolved, then i contacted customer care and i informed about the issue, they said techican will get back ASAP.

I called three times to customer but nobody is aware of that what was my concern, again i need to explain the full details they are telling it is not captured in there record.br...

Dear sir,

I have fb washing machine serial no.[protected], model serena vx. The said machine was giving some problem. I contacted your local service at s. R. Electronics, siliguri, phone no.[protected].

Their technician came and said that it is out of warranty. There is problem in the drum and bearing. He needs to take it to their workshop. He charged rs. 575.00 as visiting charge vide receipt no....

No response for complaint placed citing unavailability of spares has become way too common reason. No accountability on the part of customer service executives as they do not worry about company reputation, customer satisfaction and only play the game of passing the buck. When confronted directly at office, customers are shooed out of the ifb customer care centre. Being a hapless customer, am i left with no choice but to wait and suffer until...

Worst customer service and cheating!!!

I bought a ifb washing machine (Elena aqua) in the month of oct-15. So, for in last 15 months, the front door was broken 2 times and more than 4 months was not used due to delay in replacement. The machine is under warranty for 4 years. When i made complaint first time, i was told that the door was not covered under warranty.. So, paid 1050 rupees to replace the door using the customer...

Hello IFB Services Team,

This is regarding the complaint number #18932378.
The problem is, while running the wash program, there is some sound from machine bearing. . And its the third time I am facing the same problem. Earlier the problem got rectified by changing the belt and now machine is out of warranty.
The 2nd time this problem occurred in Jan 2016(complaint number is #[protected]. I don't have the record...

Dear sir/ madam we are using IFB front Load Washing machine now the machine is not working. I am requesting you to do the service as soon as possible. The address are as follows... We are suffering for more then 10 week because of machine is not working properly...

With kind & Regards,
S.Ragothaman
No.426, Omsakthi Nagar,
Vengikkal
Tiruvannamalai
Pin Code : 606 604...
Mobile no...

I purchased a washing machine in 2015 from IFB.The firm has offered me 4 year warranty on the product. The preventive maintenance which need to be done periodically was not done properly. Only once they had provided preventive service visit.

The unit is not working from last three months. All my efforts to contact customer care were not successful over the toll free numbers provided in IFB website .As the issue is very urgent,...