Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 135

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dayamoy Dutta
from Visakhapatnam, Andhra Pradesh
Report
Copy

money for irctcs e-ticket waiting list pnr no. 6515665504 has not been refunded.

Address:Visakhapatnam, Andhra Pradesh, 530018

Money for irctcs e-ticket waiting list pnr no. [protected] has not been refunded. Which had w/l 29, w/l 30, w/l 31, w/l 31 and the date of journey was 09 june 2018. We had reservation in sleeper class from jasidih jn to barddhaman jn. The train name was jsme koaa pgs, train no. 53140. The fare was rs 440. After the chart was prepared the ticket was still in waiting list so we didn't boarded the train. And the money is still not refunded....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohancherpu
from Bhopal, Madhya Pradesh
Report
Copy

delay in refund against cancellation of retiring rooms

Address:New Delhi, Delhi
Website:irctc - retiring rooms

Dear sir,

In connection with the above it is brought to your kind notice that i have cancelled (On 10/[protected] the following retiring rooms at different
Locations as per below mentioned details by online site of irctc retiring rooms:-

1. Transaction id no. [protected] - ref. No. Agcrr1108902
2. Transaction id no. [protected] - ref. No. Agcrr1108935
3. Transaction id no. [protected] - ref....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sp24365
from Addanki, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund amount from irctc

Address:507209

Respected sir/madam
I am trying train tickets booking with preference of lower birth on 11-jun-2018, but lower births not available so my booking is failed, but amount cutting from my bank account. Irctc website showing my failed booking
Refund amount also approved, but not credit into my bank account. So please help me
Details of transaction ;- 1. Transaction id: [protected]pnr
2. Transaction id: [protected]pnrbr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Tdr transactions details

Transaction id: [protected]

Train no./name: 04186/pnbe jhs spl

Pnr no [protected]


Date of journey: 26-apr-2018

Date of boarding: 26-apr-2018

Date of booking: 25-apr-2018


From: kanpur central (Cnb)

To: gwalior (Gwl)

Boarding: kanpur central (Cnb)
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sami Manikanta
from Pune, Maharashtra
Report
Copy

train late 18520

Address:412207

Hi sir / madam, there is right information about 18520 from pune station. Always this train late. Last month may 28 same train too much late. No proper information from pune station. We are not getting information abt delay traund from your irctc. Please send train arrive correct time or delay details to passenger mobile number then we dont wait in railway station. Based delay time will come to station.

Thanks....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:560072

I have my e ticket from jabalpur to yeshvantpur for journey date[protected] on dated[protected] second ac class. The charges rs. 1624.8 were deducted from my union bank account but i am unable get my e ticket nor pnr number from irctc web site. Even sms has not been received in my mobile number. Please help me to get my pnr number, e ticket and message in my mobile. If ticket is not booked then inform me or refund my amount.

My...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr Shrawan Mangawa
from Noida, Uttar Pradesh
Report
Copy

misbehave of t.c. in chetak express

Address:New Delhi, Delhi, 110052
Website:Irctc

I dr shrawan kumar mangawa travel in chetak express train no. 12981 from delhi sarai rohilla station to ringus junction with my wife. I ask to tc for a vacant seat.
He is in coach no a1. His name is vipin yadav as he told to me. I want to complain against him regarding his behaviour. He misbehave with my wife and me. He used sluggish language with me in the coach. He pull my collar and push me. I realy embrace with his behaviour....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Laldhari kumar
from Jamshedpur, Jharkhand
Report
Copy

payment failure and balance not credit to my account

During the booking ticket by irctc app after make payment balanced deducted from my account and ticket not booked written cause of failure razorpay not responding end. When i was called to irctc, said that goto bank branch after met through bank. Bank said payment complete. During booking the ticket l found that after otp given in the otp box clicked on make otp. Then irctc app again ask pin from me.
Transaction id - [protected].br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Meenakshi Arun
from Bengaluru, Karnataka
Report
Copy

deduction of the money without placing the booking

Address:Udupi, Karnataka, 576104
Website:www.irctc.co.in

I have booked from ernakulam to udupi the money has been deducted from my bank but but the irctc website shows that it is pending from the bank i have neither got a message of refund nor booking has been completed i have been trying to contact irctc but they are helplines seems to be busy i have already sent an email but no one has responded to it. My transaction id is :[protected]
Train no:12431
Paid from - paytm wallet....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajani K Behera
from Delhi, Delhi
Report
Copy

failed transaction two times

Address:Kalahandi, Odisha, 766001
Website:www.irctc.co.in

While booking tickets on 23/0618, two times transactions failed. Rs8500/-x2 have been debited from my bank account but tickets could not be booked stating failed transactions. My tarnsaction ids are:
[protected] & [protected]
So the total amount of Rs17000/- should be refunded to my account soon.
Why this is happening? I did not have such experience before. IRCTC should resolve this problem soon so that I can...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Raj Aryn
from Patna, Bihar
Report
Copy

for not refunding my money

Sir, i had book a ticket from ndls (New delhi) to gkp (Gorakhpur juntion)
On[protected] but my ticket is not book and ticket amoun 530 rupees debit
From my hdfc account.
Plz sir refund my amount 530 on my account immediately.

This is my debit sms

Thank you for using debit card ending 7370 for rs.530.00 in noida at irctc85505 on[protected]:11:04:48 avl bal: rs.7480.00...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sumanto1984
from Kolkata, West Bengal
Report
Copy

the harassment and fully wrongly charged

Address:Kolkata, West Bengal, 700024
Website:IRCTC

Pnr :- [protected] has rampurhat to howrah with sahid express the train has arrived at bolpur shantiniketan my tte has checked my tickit its ok so tte has no more talk but when i arrive at howrah to walt to travel my home at car again other tte has checked my tickit and say please show your id proof i have seed my id proof but tte has say it is false tickit you have charged a 1000 penalty so i asked why i payed the tte said if pay so are good...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Thakurv6
from Noida, Uttar Pradesh
Report
Copy

login page not loading anything

Address:New Delhi, Delhi, 110074
Website:irctc.com next generation

Everytime now i try logging in to irctc website & it keeps loading up the page & nothing comes up. I had no issues logging on to to the website before however not sure what they have done it, it's not loading the log in page. Let me tell u i have excellent network in my are &dont have any problem. Pathetic! Frustrating.
Please don't want any excuses like.. Please clear cache & cookie or u have network issues.
In addition to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Umesh Kar
from Bhubaneshwar, Odisha
Report
Copy

irctc not showing my booked ticket history

Address:Khordha, Odisha, 751031

I have purchased two e tickets pnr nos:[protected] and [protected] for my travel on 4.7.2018 and 5.07.2018 respectively. No sms came to my mobile and i want to print the e tickets to carry with me. But this new web site not showing any option for booked ticket history or print option. It is not customer friendly option as it was in the old website. Kindly send me either mail or sms which i can show on boarding the train.
U c kar...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aditi Prasher
from Noida, Uttar Pradesh
Report
Copy

cockroaches, smelly and dirty beddings

Address:Gurdaspur, Punjab, 143521

Train no.- 18216
Pnr no.- [protected]
There are just two trains for delhi from gurdaspur and the qualtiy of both the trains is pathetic. I m a student and traveling in these trains is the worst part. Today right after entering the coach me was able to see coackraches all over in the coach; and not only that the blankets, sheets, pillow and everything was stinky and dirty and even after complainting about it to the attendent and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abdul9474
from Kolkata, West Bengal
Report
Copy

single berth for two booked tickets.

Address:Murshidabad, West Bengal, 742121
Website:irctc.co.in

This is the third time, i am again compelled to complain against the same issue of providing single sleeper berth for two passengers, one of them is a serious patient. But today i can not cancel my ticket. It is impossible to us to go sharing one berth. My pnr number: [protected]
Transaction id: [protected]
Train number/name: 53172 / lgl sdah pass
Booking date: 04 jun 2018
From: beldanga (Beb) 21 jun 2018br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
raviteja Malineni
from Thiruvananthapuram, Kerala
Report
Copy

e wallet

Address:Thiruvananthapuram, Kerala, 695582

My irctc user id is ramz5026 and my e wallet got expired and while trying to renew e wallet after providing details pan card no and name as on pan card site is not processing information, it is not taking me to next step. I have got 8k balance in wallet. I have mailed to irctc about the problem along with screen shot and i didn't got any reply. A month has passed and i'm still waiting for reply. Pease help me...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Paramappa Belli
from Bengaluru, Karnataka
Report
Copy

too old coach s

Address:Bangalore, Karnataka, 560001

Dear concern officer, train no 11301 & 11302 udyan express all coach s are too old. No proper lighting seats are uncomfortable hence its not safe. Am traveling frequently from past 14 years in this train. Kindly take necessary action to provide safe and healthy journey... While sleeping train vibration getting more its not able to sleep... Most thing is heavy noice. I hope now a days ralway deparment responcing very quick. This is not dmall...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Y
Ysabel Ronald
Report
Copy

tatkal portal issue

Website:www.irctc.co.in/nget/train-search

Hello irctc,

This very rude an unofficial behavior i have faced today by the indian railway government.

They are making indians to work in digital environment or dependent on others with an indirect way of corruption.

I needed to book ticket in tatkal from jalandhar to barddhaman, but the site was not at all working.

Being a girl its not possible for me to stand in queue and book...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ali2018
from Mumbai, Maharashtra
Report
Copy

cancelled e-ticket amound not yet refunded

Website:www.irctc.co.in

Dear sir,
I have booked e-ticket with irctc which i had cancelled the ticket on 02.05.2018 and the refund amount of rs.1540/- & rs.1020/- was suppose to credited back to my credit card account. Till date i have not received the refund from irctc. I have been communicating with my credit card department they are saying that the refund amount is not send to us by irctc.
I have been contacting irctc thru emails and calls. But...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy