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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 83

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S
Sunil Mallik
from Mumbai, Maharashtra
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tdr filed against pnr number 8618737497 rejected

Address:c1/91, F1, DLF Dilshad Extn.-II, Bhopura, Shahibabad, Ghaziabad(u.p.), 201005

The tdr filed against pnr number [protected] with reason train diverted and passenger not travelled has been repudiated (See the attached. Pdf file)?

I had booked the ticket online for haridwar from ghaziabad on 3rd may 2019 (Transcation id - [protected], registration number[protected], pnr no.- [protected], jouney date - 21/05/2019), however train route was diverted and it didn't come at my boarding station (Ghaziabad)...
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G
Gishnur
from Delhi, Delhi
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refund for my train ticket cancellation is not received

Pnr : [protected]

I book a ticket on tatkal. And cancelled it because it show that it is on waiting list
I paid through sbi debit card
I got an email that 1030 will be refunded to your account shortly
But not yet received
Booking and cancelled date is 7 july 2019
On irctc app it is showing that the amount is refunded and i checked on bank and online
That amount is credited to my account...
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R
Raveendrappa ESSENN
from Bengaluru, Karnataka
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email id correction

Address:NO 82,,ESS ENN AUTO CNC PVT LTD, ,2ND MAIN, 3RD STAGE, BEHIND KEB OFFICE,, 560079

Name - raveendrappa irctc user id - raviessenn mobile no. [protected]
I have mistake in my irctc registration by entering the wrong email id. Wrong id ihave entered is essenn. [protected]@mail.com my correct id is essenn. [protected]@gmail.com in kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
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S
Sravani Annamraj
from Mumbai, Maharashtra
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payment not received for tdr filed

Pnr [protected]
Tdr registration no.[protected]
Journey date 07/07/2018
Station from wl
Station to guna

Status of the refund shows approved but received refund only for one ticket i. E
Rs 2280 on 11/10/2018.
The total ticket cost for 2 tickets booked was 4560 rs.
Up on many calls made to the irctc customer service there is no proper answer for the refund of the other ticket.br...
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R
rajeevmty
from Delhi, Delhi
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worst meal served at 12810 mumbai mail on 25 july 2019

Dear Sir/Madam,

We have ordered egg briyani on dinner from pantry.
We had been served with a tasteless low grade cannot be eaten rice with 2 boil eggs.
We could have only egg and rice we had to throw.
Please take appropriate action so that the caterer improve its services.

Rajeev Maity
Passenger
Birth no. B1 44
PNR no. [protected]
Mobile no. [protected]...
+1 photos
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I have cancelled railway e-ticket (PNR : [protected]) on 08.07.19. Till now not received the refund. Money was paid using UPI gateway (Citibank). Status on irctc website shows "Sent_to_bank", but money not credited to my account. Every time I call IRCTC customer care, they ask me to drop email to [protected]@irctc.co.in. And i get a new complaint number (4497679, 4500077, 4546482) as reply to my email....
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D
Dinesh Susai
from Mumbai, Maharashtra
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train ticket booking

Address:202 citipark chs plot no 6A sector 13 khandeshwar newpanvel west, Mumbai City, Maharashtra, 410206
Website:Irctc

Hi i booked train ticket from irctc app which took the payment from my account through your payment method but i have not received my ticket travelling date is on 5th of aug and booking date is of today. Fromyour a/c 146255 is debited by rs. 2272.78 on 25jul19. Avbl bal: rs. Xxxx. Info: inb/[protected]/zaak epayment services pvt. Call [protected] for dispute cst to btm is...
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P
P. Borah
from Mumbai, Maharashtra
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non receipt of money regarding air ticket booking id : 2002921755

Address:Mazgaon, Sonitpur, Assam, 784001

Sir, i am to inform you that i booked my air tickets through irctc on 06.05.2019 from guwahati to chennai and from chennai to guwahati video booking id : [protected] and i made payment from my accountant number -... Of hdfc bank. Later on i was informed that the tickets from chennai to guwahati are not booked. But the money debited from my account has not been refunded in my account. So i request you kindly to deposit the same in my account.br...
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Address:560066

Hello Team,

My name is Kotresh T M and I have booked the train from SBHR ( Subramanya Road) To KSR Bangalore for 10 people for 20 July 2019.

But I have not received any information/ communication via SMS or email from IRCTC regarding Train Cancellation or Train Route Diverted. When we reached station we got notified that Train cancelled and amount will be refunded automatically, since I have booked via IRCTC...
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H
harika kancharla
from Palghat, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

transaction dropped as seats not available and money got deducted

Address:Vizianagaram, Andhra Pradesh

I have booked 3 tatkal tickets today (24/7/2019) at 11:00 am from visakapatnam to tirupathi (Tirumula express) on 25/7/2019 through irctc mobile app. Three times the transaction got failed but fourth time money got deducted through phone pay to irctc but tickets are not confirmed. Ticket fare is rs 1470.0 which got debited from sbi account through phone pay to irctc. But tickets are not confirmed. Transaction is dropped....
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M
MANISH MISHRAa
from Mumbai, Maharashtra
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refund not received : it's been more than 25 days

Hello this is manish kumar. I have canceled a ticket from irctc and its been a month that my refund is not observed. Pnr no is [protected].
I have contacted and mailed irctc care several time and yet they are not able to help me out with the refund. Every time they extend the timeline of getting the refund and are unsuccessful in refunding. Kindly help...
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P
Prasoon Lall
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of cancelled e-ticket from irctc

D. O. J - 28 june to 2019
Ticket got automatically cancelled due to wl ticket.
Pnr -[protected]
Train - vikramshila express
Booking - pnbe to anvt
Irctc replies that amount of 1235 has been credited into my account on 9 july 2019 but the amount has not been credited in my account.
Bank officials have also denied of any such amount being credited, although i have provided them with all the transaction...
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V
VIJAY RAMAKRISHNAN RAMAN
from Delhi, Delhi
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pnr number 6728693638 / pnr number 6528694114 ticket id:-4525115

Address:Kolkata, West Bengal, 700086

I am yet to get the credit in my account on account of refund initiated by irctc.
Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c.

Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual...
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D
Dipanjan Deb
from Mumbai, Maharashtra
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ticket not booked, amount debited (status"pending from bank end")

Address:C/o Dipak Kumar Deb, House No 99, College Road,, Cachar, Assam, 788007

Ticket not Booked, amount debited (Status"Pending from bank end")
I booked 4 tickets on Mandor express from Jodhpur Jn to Delhi. The amount was deducted but the ticket was not generated. The error shown was "Pending from bank's end". Kindly refund my amount.

Booking transaction ID: [protected]

Transaction Status: Pending From Bank End

Reservation ID: [protected]

Booking...
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M
mohitgupta9294
from Mumbai, Maharashtra
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loss due to chain snatching inside the train

Sir my family in which father mahesh prasad gupta, mother sandhya gupta, sister ritu rana (Married) was travelling from damoh (M. P) to bilaspur (C. G) in bhopal bilaspur express train no-18235 on 6/7/2019 to 7/7/2019 birth s2-3, s2-7, s2-8 around 4 am in morning my sister gold chain around 12grams snatched by thief inside train and my sister yelled loudly then everyone woke up and have seen him jumping of the running train then we have filed...
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Address:411051

I had cancelled my ticket on 20th april and refund was processed on 22 april 2019. Pnr no. [protected]. But the refund amount of 3430 is not credited in my account till date. I sent them multiple mails and bank account statements from my registered e-mail id and ticket id was registered too. But of no use. Tried calling customer care but they hang up the phone after putting me on hold....
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H
Harit Bhatia
from Mumbai, Maharashtra
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refund form 2

Address:110063

I had booked ticket from ferozepur to delhi for my wife and myself and ticket was on waitlist. Since, it was not confirmed, so we cancelled ticket one day prior and as per rule, inr 60 was deducted for each o[censored]s and remainder of amount was to be refunded.

The total cost of booking was inr 530 and after deducting 60 rupees each, inr 410 was to be refunded back. But, amount has still not been refunded.

Kindly...
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I have booked my ticket from haridwar to jaipur in 3 ac and due to some reason it got cancelled.
I checked my irctc status after 4 days it shows my monet is refunded but it didn't received in my account yet.
Please do some needfull, all needed information is mentioned below

Hw udz exp (19610)
Date[protected]
Pnr = [protected]
Date of transaction =[protected]
Refund status in irctc account...
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M
Mani37
from Delhi, Delhi
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ticket cancelled mistakenly

My pnr is [protected], booked ticket for date[protected]. Ticket got cancelled mistakenly while i was going through pnr check as i was not much aware of that process. Please help me with suitable resolution, if i can get same ticket back without any financial addition or some refund amount to go ahead nd book different ticket.
I cannot afford financially booking ticket again.
Help me with same please....
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P
Pranav Hanmante
from Delhi, Delhi
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tdr file reopen

Address:Golaplkrushn appartment, flat no 12, vijay nagar cidco , Nashik, Nashik, Maharashtra, 422001

Dear sir,

I have filed tdr for the train cancelled at bhusawal junction not reached to my destination nashik junction.
But the automatically tdr file get close without money refund.

Pls. Reopen the tdr file to submit it again.

Train. No. 51196
Tdr no. [protected]
Pnr. No. [protected]

Thanks in advance,
Pranav
Mob. No. +91 [protected]...
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