Kent RO Complaints & Reviews

Seriously it is bed experience with Kent RO in Gwalior region. I have a doubt related to product use by a company because if product warranty was 1 year. Means they work olny for 1 year. Annual maintenance related to parts in RO is 5000 to 6000₹ which is not affordable by anyone.last year i was change the Kent RO product. Now today one of technician mr. Rajesh prajapati comes and say filter not working and charble aroung 5000rs.How i will...

Seriously it is bed experience with Kent RO in Gwalior region. I have a doubt related to product use by a company because if product warranty was 1 year. Means they work olny for 1 year. Annual maintenance related to parts in RO is 5000 to 6000₹ which is not affordable by anyone.last year i was change the Kent RO product. Now today one of technician mr. Rajesh prajapati comes and say filter not working and charble aroung 5000rs.How i will...

My filter had been facing issue due to loose wiring within the filter and one day it stopped working with no power. The technician who came started the filter but said that we will need to replace filter, i was bit surprised as my filter were replaced some time back but i still agreed as we need to have filtered water. The technician replaced 1 new filter in front of me and asked me to get a cloth and when i came back he had already installed...

Have raised request for my Kent Pride RO since water wasn't coming properly. Since water is essential for daily needs, I have requested priority service to the customer support over call. Kent Priority Customer care representative told me that he has sent priority mail to assigned Service center and assured me that my issue will be resolved by evening. I called technician all day, he was just saying I'm coming but never came. I waited till...

I bought an Kent Elegant Electric Glass Kettle on amazon dated 15th Jan 2022.

Within a month it stopped working. I raised a complaint as the product was promised to have a year warranty. I was given a case Id(service request ID), I visited the service center where my case was registered and I was promised a timely solution within 1 month.
After a month when I tracked the Case id I was surprised as the case was closed...

Hi,
I purchased Kent Maxx water filter on kent website on June 6th 2022, I didnt even got a confirmation/any message reagrding my order.
on June 7th i was continuously reaching out to customer care then they send me order ID but then later again no date / no information regarding my product delivery & installation date.. we have to keep following them up .. its so worst service I have ever seen, again & again they ask us to...

HI Team,

We the reference to my complaint[protected] I raised on 19th may but till not its in open status and my machine is just 1 month old which water smells plastic but no one is giving importance to service also Kent from Kent I discussed with floor manager Nitin but no resolution .

Could you please check how escalation matrix they are following by keeping customer to wait more than 20 day due to bad water...

@kent I have raised a complaint on 3rd June 2022, but still, no one came to repair our Kent water purifier, I spoke with Balasubramaniam from the Escalation matrix level 2 team in Tamilnadu, but he was not able to help, no signs of help from Kent, still, I am waiting for your service personnel, but they have very pathetic service centre in Vellore, Tamil Nadu, as we have elderly patients and cancel patient it really tough to rely on can water...

I got a call from Dr Aqua to do free servicing of my kent RO. I purchased AMC from them. Now again I called them on April 17th to install and they said candles are not working, charged Rs.5200/- + 750/- for changing. It stopped working on May 30th, this time the guy came and said motherboard is not working. This time a Kent professional also came and told us that the candles are fake and the previous guy is not kent authorised! I paid 10,...

Do not buy this product as the company has made a cheap product. we cant pay for the hemamalini smile in the ad. cheap product. cheap company....

I purchased a Kent cyclonic vaccum cleaner from Amazon in January and in the month month of April there was some issue in charging and we opted for a service request and we was informed from our near service centre to submit the vaccum cleaner, bill and warranty card as it was under warranty period.we have submitted all these to them on may 6th-2022.till now we have not received our serviced product and there is no proper response.we have...

Tried to call them so many times, they didn’t call back since 3 days. They supposed to fix the issue on Saturday or Monday but nobody showed up to fix the RO....

All filters changed and changed me Rs.4000 in Feb2022. Yesterday technician came and told again filters to be changed and Rs.4000 to be paid. Can any middle class family can afford Rs.4K for every 3Months?. KENT is fooling customers by giving false commitments and false adds....

On transfer to New Delhi, I called up Kent RO service on 27 Apr 22 to visit my residence in Palam to install my Kent RO water purifier. My water purifier was installed by expert technician besides changing membrane. Pre filter and cartridges. I took AMC for 2 years after paying Rupees 10, 500 to the technician and he gave me the invoice. Maxx water RO Solutions located in Pandav Nagar New Delhi is the company name for my AMC contract. No...

I has purchased a Kent ACE LITE 2020 in october 2020
to my surprise the machine fell from the wall this noon, on its own.
Luckily no one was hurt by God grace.
But the machine has broken into parts.
One plastic part is still on the wall which shows the parhelic quality as maintained by the company.
I want the damage control and replacement at an earliest.

KR[protected]...

Sir,
Having no drinking water since last 20 days thanks to the poor service of KENT RO .This is regarding service of our Kent RO .I had received a routine phone call from Kartar service centre Jalandhar on 4thof May 2022 saying that my RO service was due so I told them to send someone across for the service .
On 4 th May service was done and a prefilter was installed as also the tank was changed and also thread candles were...

I raised a service request[protected] as there was leak observed. The Technician from Water care visited and replaced SV coil and the leakage stopped. But immediately a vibration and Nosie started which was not there earlier Additionally the machines started to restart multiple times automatically. I immediately Communicated the issue to the technician but he visited 2hrs later and said the my SMPS has issues and has to be replaced and...

We are located at Puthun Kunnu, Sulthan Bathery, Waynad. We have a kent RO. The water is not getting filled in it despite water pressure being adequate. It doesn't get collected inside the RO but keeps drai ing out from the outlet pipe. We have been calling Mr Prajit of Zoom agency Bathery to come & repair our Kent RO for the last 10 days. But the Auth Service Stn or its rep have not answered our calls. Their response is pathetic. Kent RO...

We are located at Puthun Kunnu, Sulthan Bathery, Waynad. We have a kent RO. The water is not getting filled in it despite water pressure being adequate. It doesn't get collected inside the RO but keeps drai ing out from the outlet pipe. We have been calling Mr Prajit of Zoom agency Bathery to come & repair our Kent RO for the last 10 days. But the Auth Service Stn or its rep have not answered our calls. Their response is pathetic. Kent RO...

Bought Kent Grand RO on 19.05.2022 at 1.00 P.M. Dealer took our phone number and said it will be installed by tomorrow. Today morning on 20.05.2022 a person called and took some details on whatsapp for further process and said installation will be done by today. I also requested him to do it by today as I am having a family function on Saturday.However, upon enquiry done by me at 2.49 PM he said it will be done by 21.05.2022. It is seen that...